Bitcoin Forum

Hello there

I hope you all are having a good day. Its a terrible day for me anyway.

I was using blockchain wallet for a long time now. Never had any issue really. Recently they introduced SWAP option. I decided to give it a try. I swapped 2500USD of my ETH to PAX(USD). I have received the PAX in my wallet but the ETH balance is showing Negative 2500USD. If i want to swap the pax or sent the pax to other wallet i need ETH to transfer or SWAP the ERC token PAX.

For my -2500 USD ETH balance i am not able to transfer/swap the PAX balance.


My total balance is now negative.

I contacted their support by opening a ticket at their website but i read a lot bad things about their support that they never replay or get back to you.

I am clueless.. Did i lose my 2500 USD? I am trapped!

Blockchain wallet known for their lot of bugs so it might be one of it.

Just close the wallet and open it later you might see the balance on it,I used their swap to convert bitcoin to eth and vice versa but not for other coins so not having any experience with converting to USD.

This is one of the reasons I don venture into all this swap until am 100% sure that I fully understand what I want to venture into. Meanwhile am not sure your funds there lost since you have recieved your PAX. Why don't you  try log out and in again.

One button swap can go the wrong way, this is a perfect exsmple, I prefer to trade the native way through proper exchange sites, I think your option is to wait for their support's explanation on what happened and the most probable solution.

Swap can be wuite helpful as well when someone like anonymity and not having enough patience to move funds from wallet to exchange then do trading and then again move back to the wallet it also causes transaction fee.

it's a new feature and it looks like you are not a lucky person because your amount goes stuck caused by the bug that is not yet solved by the team, it looks like this thing needs a lot of time to be solved. Your amount got stuck dude.

I think your money can still be saved, but you must be patient waiting for a reply from support because usually they reply in a long time

Thanks for all the replies.

@them who asked to logout and login or to wait
I have tried tried everything possible. I changed browser. Tried incognito. Logged out and logged in thousands time. Literally everything that can be done. Its been more than 30 hours now.

I contacted them via support ticket and twitter. No response yet.

I am worried and I don't really know how else to contact them regarding the issue.


Lesson Learnt : Do not put your money to somewhere offers poor or no quicker support options at all.

I advice you stay patient 2500 usd is alot of money.. do not feel discouraged about what you've read.. contact them on every social media outlet at your dispersal until you get some kind of response from them ...

Blockchain wallet's support service works very nicely. I'm sure if they don't have a suspicion, they'il easily solve it.

but isn't it normal?
you say you swapped (bought?) an ERC20 token with your ethereum tokens so your balance should be missing the same amount you bought meaning it should show $2500 less.
and also it is normal to be paying the fee with ETH when you are trying to transfer an ERC20 token on their blockchain, that is how things work. you need to have kept some ETH in your wallet to cover the fees.

I think you will not lose it. Wait patiently, or you can reset the application a few times. This may be the display error of the application. And if every attempt doesn't return your money, it's best to contact support again

Red-Apple. I had 2500 USD that I swapped to PAX. The ETH balance should be ZERO instead -2500 USD. I need .02USD in ETH to Swap or send the PAX.

I think it is a bug or something from their system. I am just worried if their support will respond. Still waiting..

Blockchain.info does it again, Well it can't be helped because this is a clear Bug, And I can see many complaints about the past bug some have recently discovered, I guess this will not change until a support team will be more than happy of service to fix and explain to the many complaints people are experiencing with their site.

I have seen users that can't log in to their accounts, Many complaints of theft over their Bitcoin, Unresponsive Supports, And right now with the new Swap feature I guess it is in the developer's fault that all this bug had recently have been seen.

I have once swapped from bitcoin to ethereum on blockchain never have any issue like this, although it was somehow slow but i got the equivalent amount i swapped. i don't think your money is trapped, contact their support and wait for their response.

I understand your experience but this time you need to be calm. Out of gas when sending ETH or token or this case, swap to PAX but your account balance should be showing zero instead -2500$ as you said.
I think maybe it's a bug and with wishful thinking, maybe your coin is safe. Try your best to contact the site support of your account balance at.

Are you sure that you have swapped the coin correctly?
Are there any other ways to contact their support? Telegram community?
Well, sometimes, there are some errors or bugs in the wallet or exchanges. If nothing happens later and still negative, you should contact their support again and try for several times until they approached you.
Actually, I'm so sorry to hear that, 2500USD is not a small amount. But be patient, you can wait for several moments and hope your funds will be back.

If actually it's a swap issue, your funds are still there, just close and open the wallet or if possible check if there is an update, so you can update the wallet to the latest version. I've seen people with similar issues and it was resolved without contacting support.

Hopefully your fund is still safe, will advice you await eye response from the support as they are in the best position to give the right answer. At times it might take days but they will eventually answer you. I had  a similar issue, I got my reply I think on the 5th day and everything was settled

They actually are replying to this kind of concern so you have to wait until they get back to you. It's a bug that circulates within their swap feature.

Give them until 24 hours to respond on your concern. I think I've tried their swap feature before and it's kind of slow because they really are looking for buy and sell orders. Have you checked the history of your transaction? and have you downloaded their app and try to log in there?

The only way is to contact support, there's no such thing as minus balance in cryptocurrency if there's any it definitely that wallet provider's fault.

Their support will still reply, but kind of slow I guess. Maybe, if you want you can just spread this complaint across the internet, maybe that will catch their attention.

I tried to scan my wallet at etherscan.io. I saw everything is fine. The balance is positive. Is there anyway i can get the solution?

You're not trapped mate. It's just a glitch i guess like what always happened on that wallet because of some bugs that always occur ..but don't worry  Blockchain will not run your money and will not destroy their reputation because of that problem.  Just keep sending your issue through the support and once they saw it perhaps they will try to fix it ASAP.

SHould i export the private key and try to import to any other wallet? Is that good move? Please suggest.

I think it's better to just wait and relax because I'm pretty sure it's just a bug. I also had a problem in Blockchain wallet 2 years ago wherein there is a bug in my wallet. I sent ETH to my wallet from an exchanger and it doesn't show up in my Blockchain wallet for 1 week even though the transaction was completed via etherscan withinin an hour since I made the transaction.

I managed to fix it finally. Here is what i did...

I exported private key for PAX+ETH wallet from Blockchain. I imported that to a different wallet. Then i exchanged there PAX to BTC and withdrawn the BTC to my main wallet.

Thank to the community.. Specially the people replied my thread and helped me all through the nightmare.

Thanks a lot..

Good to hear and this is the advantage of having wallet with private keys because we can import them into another wallet and retrive our coin if there is problem with existing wallet.

This is just a normal bug its nothing to worry about,find how to get few ETH for transaction, you already got the pax token of 2500$ so ignore the -2500$ and find just 1$ ETH to send out the pax,nothing is wrong with the wallet

Blockchain.com can at times be bit buggy. If your issue is still not fixed after closing and reopening the wallet and try using a different wallet. If that still doesn't work than try exporting the private key from blockchain.com and import it somewhere else like MEW.

Follow this method to do so: https://support.blockchain.com/hc/en-us/articles/360027492372-Exporting-the-private-key-for-your-PAX-address

This is one of the reasons why I don't like all this swap, I swap a coin that till today couldn't receive but I think yours isn't the case, since you have recieved the PAX, see just transfer small Eth to your wallet and then try moving the PAX

^ For the above repliers better read the thread and reply.Looks like OP maaged to solve the issue and got the coins back by importing them into other wallet.

OP can you better lock the threas ASAP.

SO sorry i did not know i can lock my thread. I just found the way.. I am locking this discussion now. For people who missed my replay...

I managed to fix it finally. Here is what i did...

I exported private key for PAX+ETH wallet from Blockchain. I imported that to a different wallet. Then i exchanged there PAX to BTC and withdrawn the BTC to my main wallet.

Thank to the community.. Specially the people replied my thread and helped me all through the nightmare.

Thanks a lot..