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Title: How can I log in or contact Poloniex when I forget 2FA? Post by: chamchee on July 27, 2019, 11:45:28 AM I have not used poloniex so long, about over couple of years. I recently bought a new cell phone and I couldn't recover my google athenticator that I used before. I wanted to visit poloniex to reset my account and disable 2fa. As I don't know 2fa, I couldn't log in Poloniex and create a ticket. I tried to find out but I couldn't find any email address or means to contact poloniex in this case. There was just a circle FAQ only. The circle question mark on right upper side of screen in (https://poloniex.com/support/) didn't work out as well.
If anyone knows email address or how to contact poloniex support center, please let me know! I really need your help.. Title: Re: How can I log in or contact Poloniex when I forget 2FA? Post by: Rath_ on July 27, 2019, 11:58:36 AM There was just a circle FAQ only. The circle question mark on right upper side of screen in (https://poloniex.com/support/) didn't work out as well. Enter that website again and click on 'Contact Support' which is underlined. On the right, a new windows should appear. Select 'Account Access -> I need to disable my F2A' as your problem. Take a look at the picture below if you still don't know what you should click on. If it doesn't work for you then try using a different browser. https://i.imgur.com/HkTQJtO.png Edit: It looks like the circle you mentioned does exactly the same thing as clicking on the text. Use a different browser and make sure to disable all of its addons. Title: Re: How can I log in or contact Poloniex when I forget 2FA? Post by: OmegaStarScream on July 27, 2019, 12:16:58 PM I'm having the same problem as you. I've tried multiple browsers and devices (computer and phone) as suggested above and that didn't work either. What I found to work (https://i.imgur.com/pkj5ep9.png)is changing my IP address, so you can try that (I've used ProtonVPN).
If that doesn't work, you can try these emails (https://steemit.com/ploniexemailid/@suhani/poloniex-email-id-or-contact-number-or-address) (not sure about their legitimacy). It's worth mentioning that they'll only disable your 2FA If you manage to provide details about your account such as trading activities, balances, etc. Title: Re: How can I log in or contact Poloniex when I forget 2FA? Post by: Lucius on July 27, 2019, 01:34:28 PM I am not sure why you have problems to open support window, and how this can be related with user IP, does it mean that they block certain countries? I try to click on "Contact Support" and "Support" button with question mark, and both open support request window on the bottom right side.
I am using Chrome with AdBlock, location Europe. http://i66.tinypic.com/33k3teb.jpg Title: Re: How can I log in or contact Poloniex when I forget 2FA? Post by: DaveF on July 27, 2019, 02:08:00 PM You might want to move this to :
Bitcoin Forum > Economy > Marketplace > Service Discussion > Exchanges https://bitcointalk.org/index.php?board=223.0 (https://bitcointalk.org/index.php?board=223.0) Or post there, you will probably get more / better responses. -Dave |
