Bitcoin Forum

I received an INBOX mail (gmail) from Bitcasino.io <cs@bitcasino.io>
It says:
Hi "myusername"
You can now be rewarded with free Bitcoin and Ethereum with us. By making a deposit to Bitcasino, you can earn the following interest on your deposit: ETC

After one hour, I receive a SPAM mail from Bitcasino.io <cs@bitcasino.io>
It says:
We’ve recently been made aware of a promotional email circulating from us with the subject line “Receive Free Bitcoin and Ethereum With Bitcasino” with fraudulent purposes, so-called Social Engineering.

It’s important for you to know that the email contained fraudulent Bitcoin and Ethereum wallet addresses where you were asked to deposit funds to receive future interest. These are not Bitcasino wallet addresses, please do not transfer any funds. ETC

Why spammers go inbox and real go in spam folder ?
How did the spammers know my username?
I am registered with alot of email addresses on that website and I've got mails in all, everyone being so specific about every username i registered
, asking to deposit BTC.

I think bitcasino.io have something to do with this...they try to scam people or sell info to some bad boys :)
Why they did't target fortunejack ? Is more popular...or bitstarz ...or ETC

Hi parfumatul,
We’ve recently been made aware of a promotional email circulating from us with the subject line “Receive Free Bitcoin and Ethereum With Bitcasino” with fraudulent purposes, so-called Social Engineering.
It’s important for you to know that the email contained fraudulent Bitcoin and Ethereum wallet addresses where you were asked to deposit funds to receive future interest. These are not Bitcasino wallet addresses, please do not transfer any funds.

The email was not an official Bitcasino email we never sent it out, and furthermore, our security team have confirmed this email was sent out after our promotional email software was hacked.
We are currently working with them to ensure this issue is resolved.

If you would like any further information or have any questions, please don’t hesitate to contact us.
Karl

So the email that OP mentioned is not an official email or the hacker stole mail list and be able to use the official email to send fraudulent mails to your users? Are you sure the hacker is not from internal team or worker?

As an inexperienced person, I advise you not to pay attention to such letters and always carefully check the address from which the letter was written and compare it with the official one on the bitcasino website. Also, do not leave your email anywhere and do not subscribe to strange mailings.

It would be great if you send out an email regarding this email and the hack so that they know about it. Good that I saw this threat but it seemed fishy that you guys come up with promotional event like this.

i do agree with that! not all users will have the chance to encounter this thread and read whats really going on. but a promo like that is already questionable, check for the authenticity of the email, a user should not jump easily in a very attractive offer. remember, if it is too good to be true, doubt its intentions!

People do mostly forget on how to follow up the basic rules when dealing things that do involves money/promotion/offers etc.

-Checking the origin of the mail
-If theres an address - then most likely its a scam where it do commands you to deposit on.

As i read up above their promotional email software been hacked.

Honestly, I have gambled on Bitcasino.io before and never faced any issues which is why I don't think that they are scamming anyone currently, but hackers will always try to scam gullible people through such sites which is why you need to double check before checking the links.

I have received quite a few emails promising me a new job, a new car, a million bucks, dupes of legit sites etc which I happily pushed to my spam box without a second thought. Be careful people.

Probably bitcasino.io they are not scam and someone really hacked their software where they register all users email addresses and informations. No matter what they're, you need to protect yourself and stay away from anything suspicious like that mail you've got because no casino will mention their bitcoin address in the promotional mail, and send to all users because every user should have a different bitcoin address to deposit money. All I'm saying is to be careful in any case.

wow this raises serious questions about the security of bitcasino(not just crypto but kyc personal information too) , as well as sportsbet.

who knows what else the 'hackers' got their hands on ? or maybe this is an employee gone rouge ?

This was already answer above by bitcasino and the email software has been hacked . The problem here is the hacker already have copy of users email and you will also recieve other scam,spam message like what OP recieve.

Its not OP alone that received the mail. I also received it too. Although, I got the disclaimer mail from bitcasino.io. I wouldn't have fallen for it though because both mail went into my spam folder but the concern is for someone who could have fallen for it because the composition of the mail was air-tight and even personal in nature i.e addressing you by the username you have. I think for me, there is need for an apology from bitcasino for them to have allowed their mailing list to have been compromised in that regard, it can only leave people to further speculate what else could have been exposed via the hack and would have been more disastrous should a form of KYC have been filled on the site and this is happening.

This is also a further lesson to people that no matter how the ticks check, no matter how whatsoever, if its too good to be true, its more likely to be scam and nobody should blame anyone for being greedy in the first place.

So that means we should look out for more of such emails in the future because they have our contact details now?

Hacked or it's your own made-up story? If it was hacked why didn't you send out an email about the hack to all the players in your casino? I wonder how many people will fall for this scam. Their offer is too good to be true new people can fall for this easily I am glad that this thread came to my eyes otherwise could have been worse for me.  

Isn't bitcoin casino & Sportsbet run by the same people? there security team must be same as well then. it's suspicious that one of the operators got hacked and the other one didn't. If you don't want people to blame you then send a new email about the incident ASAP!

An update for you all:

On Saturday 28th of September, our third-party software we use for sending out promotional emails, Customer.io, was compromised leading to a mass fraudulent email being sent out to predefined player groups. Within a matter of hours, our team had uncovered the situation, locked-down our account and let our players know via an onsite notification and a follow-up email.

As a tool for sending out promotional emails, Customer.io only had access to a set of email addresses and language preferences, no other personal player information such as KYC documents, passwords or any other sensitive data was available to this third-party.

As a result, we can confirm that your account on Bitcasino.io is not at risk from this incident.

Since the discovery and lock-down of the services, our teams have been working round the clock to evaluate and reinforce all security protocols, as well as thoroughly investigate the matter with any players affected. We're extremely sorry that this happened and will work with in-house specialists and the community to strengthen our internal security protocols.
Currently, we have discovered that in 24 hours three transactions were made to the fraudulent wallet addresses, totalling 0.00037299 BTC and 2.0665 ETH. We will continue to monitor the situation.

Bitcasino will never ask you to deposit to a wallet address in any communication. You should only ever deposit to the address displayed in your account cashier. Our Support Team is always on hand 24/7 to take any questions you have regarding this.

You can read more about the situation here: https://bitcasino.io/help-center/help-terms-and-conditions/security-incident-28th-of-september-2019 (https://bitcasino.io/help-center/help-terms-and-conditions/security-incident-28th-of-september-2019)

Thanks,

Karl