Bitcoin Forum

hello everyone don't you ever try to stock your bitcoin in to paxful ther are a scam they scam me and rip me for 0.40 btc I try to call them no one respnad and in the live chat no one respand and when I send them a message all have the same anwser sience 11 days thank you for your pationt we will fowerd this to our admin so Im here to let you know that if you pute any amount of bitcoin to any paxful account you are risking to lose your funds dont you ever do that .
so you start to buy and sell normally without any problem when you add bitcoin they make your account is frozen when you try to contact them your problem will never resolved be careful

Did you get your account locked or your balance frozen? What's your account username in paxful and how you got that 0.4 btc ? I don't expect that you deposited them at once. Did you try to contact the support via mail ?  Paxful forced KYC for its users, may be you just need to verify your account. Please check again your mail box and try to get the answer about why this did happen to you.

By providing more details about the case and how you got scammed by Paxful, you can start an accusation thread against them in the Scam Accusation board so people may find a way , somehow , to help you or at least rise the awareness about the risk of using them.
Let's not forget that paxful is not the right place to store big amounts, as it's not also that trusted to make large trades.

Am so sorry about your lost funds and wish you to get them back.

You don't need to show this here.

So you're selling and/or buying in paxful, and you have 0.4 BTC, there are you sure there's no outgoing transaction on your account?

And by "lose your funds" you mean your account's balance was frozen or it just disappeared without outgoing transaction?

Are you kyc verified there and your account was frozen when you deposited that 0.4? as per your

---

For faster response you can message all there social media handles as well.
https://www.facebook.com/paxful
https://twitter.com/paxful
https://www.instagram.com/paxful/
or even post on there subreddit https://www.reddit.com/r/paxful/

This topic reminds us not to keep a lot of money on the platforms, just as much as we can trade.
@WHellscryp mentioned that his account was frozen when he deposited some Bitcoin, I think you need to prove the source of your money? There are some reports of accounts frozen due to some deposits related to gambling or money laundering or even coinjoin^[1].
Did you send 0.4 at once? Meaning that you made an unfamiliar payment?
Generally, the support team is the only one who can solve your problem, try to explain it better.

[1] Paxful account was frozen due to coinjoin (https://www.reddit.com/r/WasabiWallet/comments/czext2/paxful_account_was_frozen_due_to_coinjoin/)

Posting some screenshots and having a more detailed information for your scam accusation will help make other members have a better image on your current situation, so that we aren't also second guessing what happened to your funds. Since I know Paxful is a trusted service and you might have done something against their rules that's why your .40 BTC is locked in your account. Because I'm sure that Paxful won't just lock/freeze your account for no reason.

same here, they ask me to verify account, and give selfy photo, and many documents.

i told them i want to leave paxful and withdraw my balance but they rejected to give me my balance.

i was active on paxful since years, and i really loved them but yes, they turned to scam at the end.

It is not a random website to accuse without any proof. You need to make the things cleared what has been mentioned on your locked funds then it's possible to find why its happened and is there a possibility to retrieve it.

Possibly you violated their terms that is why you are in that situation.

Most of these services such as paxful, skrill, lbc need KYC (if I'm not mistaken) due to do their compliance on US AML laws whenever their users have reached x amount of trading, or more likely when there's their so-called suspicious activities.

So your funds will be hostaged on their platform, and it's either you let your funds there or do their KYC verification.

If they were accused of money laundering then funds will be locked there forever. Because I faced same issue on localbitcoin when someone tries to launder his money y responding to my ads I reported him and he never got his money back until now.

Well, you should expect that because it's there incase of money laundering. 0.4 BTC is a huge amount though and you shouldn't have deposited it st once.There's nothing you can do because they will tell it's part of the T&C uou sgreed to when signing. There's no choice here than to comply with their KYC so that you can get your funds out of there.

You might want to give us more information if you want to create a "good enough" accusation.

1. Probably provide some relevant screenshots.
2. Expound more on what happened. My guess is that you deposited a big amount of money(in contrast to their limits), and now they're requiring KYC. Just to make sure you're not using a stolen credit/debit card and such.

Sorry about your loss, i doubt if there is anything paxful can do about it but you can still be patient and wait for their final response.
I often receive login email alert on my paxful account despite the fact that i did not do it myself, this makes me not to make any deposit into the account.
The actual problem is that paxful account security is not solid and users can easily break into other users account and steal their funds without been checked.

This exact same thing has happened to a friend and it was with this same paxful, it has made me so wary of them, I could never use the wallet, what is the need of storing a decentralised currency when the wallet providers could simply freeze my funds when it gets to the wallet? It just doesn't make sense, when it happened to my friend, even when he had proven how he got the funds, they refused to release the funds, if that isn't a blatant scam, then I don't know what is.

Its unfortunate that Paxful and even businesses operating in crypto generally just throw caution in the winds without the moment they change their policies to the detriment of their customers. What they are doing is simply what banks would do the moment they want you to provide additional details for your account by placing a lien on it. Even if you choose to close the account, they are not returning your money. You can then provide what they needed then withdraw. Paxful for me should have just told users to withdraw their funds before implementing their rule.

Seems like it isn't pair to corner a party without any proof. I have looked for on scam accusation and also tried to googling  a credibility of paxful especially related to scam issue but there is no clear about it.

I found one thread that stated that paxful is scam but there is no proof, you can see on this thread https://bitcointalk.org/index.php?topic=5062687.0

Just make it clear if you really have been scammed then show the proof so as the user of this forum will do something and even they will help you for at least to spreading this issue.

Possibility of accounts will get freeze or banned when they violate their ToS but people can't accept their fault and starts to blame the trading platforms.Anyone who wanted to use any service needs to learn their terms and privacy policies but we are just checking it without reading so these things will happen.

I think you should follow the verification they need. It is a necessity to ensure your identity. It is not difficult for you to give up your money. You cannot conclude they scam in this way. By making the necessary verification, then giving evidence, the people in this forum can help you in some way.
Why don't you verify your identity when you've been active for many years? This is ridiculous.



You should keep a picture (may be screenshot) of their fraudulent actions. It is the only way for you to get help, otherwise you are just a liar. Sorry if I was overreacting, but it was true. Wish you get your money back soon.

Most people are guilty about this, including me. But I always try to go through the ToS first before battling with customer support or creating a scam accusation about it.
Some even blame the entire Paxful for getting scammed during a trade. Some people need to grow up and start to admit their mistakes.

Everyone make mistakes but they can't accept their fault which brings lot of chaos in crypto space so as you said we need to grow up, doing the same mistake for 100 times won't make it as right so everyone have to learn the terms if we violate we may lose our account any time.

Isn't it quite unusual to see the cases are acted upon instantly on the disobedience of the Terms and Conditions when cryptos are involved? Well, users lose their funds and the company takes them. This isn't doing the right thing but stealing. Also, most of these companies don't pay taxes and don't comply with government regulations. A user gets fucked both ways. I'm glad I don't use any services neither have a reason to.

We can't really find how much loyalty they have when it comes to tax paying for their earnings but we can't do anything for this let the government take actions against tax evaders. But when we are using someone's service we need to obey them or we will lose so it's our responsibility to keep the things with no mistakes.

In rare cases out accounts get blocked or banned after violating their terms instantly, but if we realize our mistake and keep no fund on centralized platforms then we no need to worry about anything.

I've used paxful a bunch of times regularly and never had any issues.

Perhaps your issue is stemming from the fact that you deposited such a high amount, in which case they may be demanding additional KYC info from you before they are able to credit your account with the funds and let you keep trading.

But you definitely need more evidence for anyone here to help you any further. In the meanwhile try to talk to support and keep trying to reach them via live chat.

I don't have the answer to the problem described in OP. However, I would like to refer to the topic of the thread. Accounts created on Paxful for fake documents are sold in many places on the internet. So when you trade there, be very careful, because it may be that the person you are dealing with, may not be who say he are and just wants to scam you.

For example: https://bitcointalk.org/index.php?topic=5209525.0

No screenshot and no proof about the transaction or what he is saying I consider this as trying to ruin the reputation of Paxful, if OP is serious in getting his funds back he should have posted all the proofs and posted this in the scam section and not on the service section, this will not stand up.

Clearly, this is an act of destroying reputation or something like that. OP just gave the topic here and he didn't answer anyone when they wanted to help. You may also find that this is a new account, it may be a alt account of someone.

The foundation of paxful is secure, but it is peer-to-peer transactions, therefore, it is inevitable for frauds from buyers or sellers, but it is not a Paxful platform problem

So we can now conclude that he is trying to ruin the reputation of Paxful and the accusation may be wrong because he is not doing a follow-up and he is still log in here and because of the fact that he did not move this in the scam sections, all who will read this discussion is the one to discern if the accusation is legit or not.

If they person gets concerned just reading the topic and the original post without reading the whole thread to verify his claim, then that person is just plain stupid.
High chances he did something wrong and his account got frozen. He is now just trying to ruin paxfuls reputation just because he can't get his funds back (maybe failing to identify himself).
Why would you store 0.4 BTC in paxful in the first place?

Things you say are almost pure psychology and you are trying to detect stupid person by his words on internet.
But I can't really disagree with your point on this - he really could do something wrong so his acc is frozen now.
However he claims that support doesn't respond to him so paxful's service is questionable

i had a problem as well with paxful. i was trading with it normally and all my trades where going well and i had many positive feedbacks with the people i trade.
one day i got a permanent ban it was like two years ago. my account was verified with my documents and i had no illegal trades or issues. well all they offer me is withdrawing my funds to an external wallet.
and these days i decided to create another account i deposited an amount of bitcoin to it and tried to verified and i got a ban again.
and this time i can withdraw my money because of high and no sense fees. the problem is that when i got ban from the old account they said you can normally crate another account now they ban it.
paxful support answer me always with same email and i think it's a bot.

Did you ask them, Why did they block your account?? I think before creating a new account you need to read FAQ(Terms & Conditions (https://paxful.com/terms-of-service))
I am still using Paxful but I am afraid to see this kind of post. Till now everything is fine and not yet faced any big issue with it. But I have seen a few posts like this one. I Will withdraw all of my funds from Paxful, Binance p2p will be the best alternative.

Sure i did contact the support to know why i got that ban. But i got an answer from the bot responding on email saying i broke their ToS rules and they didn't mention what's it exactly. Knowing that i stopped using paxful for a while n as soon as i came back to it that time i got a ban. The support is responding with the same email everytime i contact them.
I won't go near them ever again or trade with them as a seller or a buyer.

Did you mean you can't withdraw? it looks like a typo to me. If so, how high are the fees?


It highly possible they weren't as strict as now. Exchanges over time gets stricter.

But it's weird they gave such advice... it's like "we have banned your account but don't worry, you can always ban evade", any chance this is a distorted memory?

It would be nice to take leave from Paxful. Day by day their service is getting worst. I don't know how a support Team can provide a reply like this!! One of my friends also facing some issues with Paxful. the best suggestion is to avoid this market and move to another P2P market now. There are a lot of alternatives available.