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Hello! First of all, I am an oldest client. Register and got verified status back in 2014 and all this years all goes fine. But in september 2019 when Poloniex change owner I faced with account's lock. My first ticket number is 2533097. I do all his demand, submit all requested doc even register new account and got verified status again with this new one. And after this, they delete my old account (coz when i try to login i get unknow login or password message). I'v been told all my balances will be transfered from blocked acc to my new one.
Thats was a very long story but at last in Jan 6 2020 they request my permission to close all my opened margin position to begin transfering and after I granted they silently close my ticket!!!
I start a new one with number 976466, and after all this nightmares they told me this:

Thanks for your patience as we've reviewed this. Unfortunately, we are unable to provide account information in relation to your account ........ This does not appear to have been included in the transfer from Circle to Poloniex Digital Assets Limit.
Please reach out to Circle Poloniex, LLC Support for any questions regarding your account.

I start once again a new ticket on circle site (2579710) and they simply ignore me.... week pass. I dont know what to do.... this looks like thievery to me

I know Topic Starter and i can confirm then is all what he said it's true.

Who can help with this or give advice.

He lost funds there, and it's not normal if he will ignore this, because today he have this problem, tomorrow problem like this will have anyone from our community 

I know the author of the topic, and I know he a very long time struggling with this problem, and so far without success.
I wish more people had heard about this problem ,
maybe he is not the only one??

I also know the Author of the topic and he has a high level of trust.

I ask anyone who can help with the solution of this problem to write how to act in this situation.

Support

Join the request TS.

I know this problem and confirm that it is true

I don't know the author of this topic, nor his problem, but I can confirm the guys running Poloniex are thieves.

I know for several years the author of this theme, and with a 100% reliance can say he is the person with a high trust level.

The situation looks very strange to me.
Because:

At first, they were totally ready to transfer him his money, “in Jan 6 2020 they request my permission to close all my opened margin position to begin transferring”.

And now they write “We are unable to provide information about your account. This does not appear to have been included in the transfer from Circle to Poloniex Digital Assets Limit”.

I like this comment.  ;D
I was a user of Polo before they changed hands.
So I can't confirm their status right now being labeled as "thieves".
But with more and more complaints, I guess we need to avoid this exchange.

Polo were the last centralized exchange I used over a year ago, I was lucky to get my funds out before they went full scam. They were thieving scammers when Circle had them & it looks like nothing has changed with these "new" owners - using this new ownership as an excuse to rob the few members left who still use them is a pretty sick move, but it doesn't surprise me at all.

It's time to ditch all centralized exchanges & their scammy KYC sh*t - they all turn scam sooner or later.

Circle reply to me with this:

The way customers contact us has recently changed. In order to get in touch with our team, you will need to submit a new request using our new tool which can be found here. (link to current poloniex support where i'v been told to contact circle)

Please note that your request will not be processed here and you will need to submit a new request as outlined above

Bingo! now they "officially" can ignore me.... well, now this definitely a scam

Put them on blast on social media. This hurts their bottom line. They wanna fuck with your money, fuck with theirs by scaring off their user base. I have seen this method be effective more than a few times. The squeaky wheel gets the grease.

I've never had an issue with Poloniex. Except for the fact that they sold out to China. I recently got the email for withdrawing the coins that were stuck on there during the transfer. I was able to successfully pull out the money I had left on there that was converted to USDC.

I don't see any news about Poloniex running with user funds yet. IIRC, Justin 'bought' them, didn't he?

I'm afraid protesting here won't do any good. You should start a lawsuit if this keep going on and report it on Reddit and any social media that you have.