Bitcoin Forum

Do not use the Bitforex exchange, at first they froze my account under the pretext of passing KYC, I passed KYC. The cabinet was still frozen, the withdrawal of funds is not available. Then they just reset my account, the funds disappeared, support is not responding.
UID 1993697
Unfortunately, my rank on the forum does not allow to attach screenshots of the cabinet, all the evidence is there

evidence of funds in my account
https://imgur.com/NSMlJuo


evidence that I passed KYC
https://imgur.com/hdfMQ95


evidence that my account is frozen
https://imgur.com/rzOQeBP


evidence that funds in my account have been deleted
https://imgur.com/gOT5ihh

The picture won't show in your post, but we can still see it if you post a link without using any img tags.

If you're going to post all the evidence, make sure to follow the proper format (https://bitcointalk.org/index.php?topic=260073.0) and then move your post to the scam accusation section.

I know Bitforex is doing washtrading and have fake volume, but I am not sure about scam thing.
Maybe they don't allow multiple accounts.
Did you contacted Bitforex support?

Did you tried asking them about it via support? Maybe they can give a better reason about your account being frozen but totally erasing your deposit is really untrustworthy behaviour.

Upon searching there aren't any scam accusations yet but there are quite few reports about manipulation with trading volumes but I guess its common with most of the exchanges but yet there isn't much of a solid proof.

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In that case they can return back him the amount and delete his account and block him from accessing the site. I don't think they are entitled to punish him by taking all his balance.

I am quoting part of the post for visibility of images



He says that he did, However I am not sure how long ago he did that... Some supports are shitty when it comes to responding complaints. They can even take more than 48 hours

Are they finally doing an exit scam now? Sorry for your loss OP.

They don't have an account here if I remember correctly so I doubt it will help your case, but at least this should add more proof that they're shady and possibly going to exit scam soon. Your next best option is to report on their social media or a lawsuit.

Hello

Yes, I contacted support, at first they asked me to go through KYC, and said that they would open the windrawal. KYC I passed, the windrawal was not opened. they said some kind of investigation is underway on my account. I have one account, I have no more accounts.


I also raised questions in a telegram chat, in Russian and English, for my questions and understanding I was simply deleted from the telegram chats

Did you contacted support after the investigation was over about the reason of taking all your balance? Even if it was multi-account should not be a reason for taking all the balance, its unethical.



Ignoring questions and removing from the group - seems like they just want to keep the money and keep you in circle with this.

I am afraid there is nothing more you can do here. They don't have any account here otherwise we would have added feedback.

Sorry to hear your loss. Hope you get you coins back.

Try to contact of the admin in their TG channel. It might help your case. I just tried it and messaged one of the admin and just received a reply.

Only 1 scam report for today but it seems it is coming.
Nothing green light I can find against this exchange besides for being the biggest "Wash Trading" exchanges.
Most likely using "Bitforex is at high risk".

Well I noticed Bitforex using bot trading & fake volumes but I don't think they still scam anymore.Because I had few issue with withdraw I told their telegram group admin helped me quickly & I got my withdraw. So I think you will get the same service like I get from them.Btw it really hearts if you lost your money.

We at Education Ecosystem is currently suing Bitforex for 10 BTC for defrauding us. Maybe you should contact us and we can add your case as further proof in Court against Bitforex.

The complete details of all the people and legal entities behind Bitforex is known.
You can contact us using this email: tokens@education-ecosystem.com

Yes, I experienced a very similar situation with BitForex and I can confirm that BitForex is a scam exchange. Stay away. Anyone can read up on my experience and how got my money back following the link below or on SheldCob on r/bitcoin on Reddit.

https://www.trustpilot.com/users/5e93c799a286ee3a1ca4a69a

They closed all my Tickets, and replied that I violated the rules of trading on MT 5 accounts) I also ask you to note that they canceled not only profit but also the initial deposit!

I have seen something similar to that, it looks like an auto-set responses for accounts that are wiped ‘violating trading rules on MT5 accounts’. Well I suggest that you report instantly to Ombudsman to settle the dispute or report directly to Funds Recovery. You can check up the link to the review I replied earlier or send a PM to forward the link. 

Even if you violate that rule, I don't think it's their rights to take your funds. Is this on their TOS?

Last time I recall most exchange (at least the reputable one) would send back the deposit money to the address where it comes from after closing the account. But this is straight-up stealing your money using a somewhat debatable offense.

They don’t give back my funds, not only did they take away all my profit from trading, they took away my initial deposit ... Account was reset, support is the same, an investigation is underway, we will inform you of the results, wait

Don't fall for this trick!
This guy is advertising a so-called fund recovery firm that prays on desperate victims, just check his post history:


He has been scammed by bitforex, coinbe, revolut, oqkex and every time he has recovered his funds with this company..
Yeah right...
They will claim they can recover your money for a fixed fee, you pay and then they are gone.

ok, thank you!

My problem has not been resolved, they do not return the money, they reply to letters in support with standard phrases that they are investigating, wait ... Who can tell me what to do in this situation?

There is nothing much that can be done except maybe sue them if you have enough personal information about the people or company behind the exchange but you might spend lots of money on legal procedures.

Can they at least tell you what they are investigating?
Also, I am just curious what made you use such a fake exchange among all genuine and legit exchanges that are available

I have the feeling that they want to keep the money themselves.
The OP seemed to follow what is needed and he's being accused for using multi accounts which is not.
Looking for more reasons not to release his funds is a warning for other users of this exchange.
The money "lost" is considered a lot already especially now that almost all of us needed funds in this time of crisis.
Running after them will cost you a lot of money.
If the OP can't resolve this using those official accounts of bitforex, one thing that we can deduced from this situation - BEWARE of this exchange at all cost.
And this will serve as a warning for all those users, withdraw your funds as soon as you can.
I don't know how can we help you here? If there is a bitforex acct in the forum, we can put negative trust, however, I couldn't find one.

I search for their profile earlier on in the forum but i didn't get any. What i noticed is that they have been generously listing lots and lots of shit IEOs from fake projects and that's how many users have been fooled to use their exchange but that should not be an excuse because i see so many warnings about them withholding people's funds and faking volume

Get a lawyer & make them pay for what they did

Any progress with the case? It seems the blocked the withdrawal option, and they are kicking out of telegram for asking questions...

Is there any progress on this case of yours OP? I went to this thread the other day because I got a problem with bitforex too, at first I was really nervous because it is my first time to use it, however, I am amazed with the outcome, I accidentally sent my XRP to bitforex without a destination tag so I created a ticket, even made a video of me on how I did it, and they say usually it will take 7 days so I waited for it then I made another deposit of ETH since I will be using it for investing on their IEO, guess what? It didn't show and it took half day and still nothing, no ETH came on my wallet but what happened is, their live support is very helpful and instead of waiting for days, it only took a couple of hours and my funds were posted on my account so I think if you will follow the rules everything will be in place.

So you mean Bitforex is still a good and trusted exchange to deal with, I will not recognized that unless they fix the issues of OP, who have posted all his proofs, can you please post your proof that you have also transacted with this exchange.

I will never trade in this kind of exchange that failed to resolve this issue it will haunt them, deposit at your own risk here, you maybe become the next victim.

It is my first time to use the exchange so when it happened I look for any thread related to my concern happened days ago, so here are my proofs regarding what happened in my end.

ETH transfer

https://i.imgur.com/ZjBOL5f.png

XRP transfer

https://i.imgur.com/3xmS24p.png

XRP Ticket

https://i.imgur.com/16rds1f.png

ETH ticket

https://i.imgur.com/1y1ZnIK.png

Bitforex sent the funds to my account

https://i.imgur.com/9sTlXNX.png

Maybe you are experiencing some problems on Bitforex there may also be an error so they freeze your own account.

I have used the Bitforex exchange several times but there are no problems at all even the funds have not been held. The bitforex account has not passed KYC but it is still safe to make withdrawals until now.

Maybe only a few experience this, but for me Bitforex is still safe.

did this ever get resolved?

was thinking about spending big money on bitforex today, now I'm worried