Bitcoin Forum

I received following mail from Bittrex:


The link was to this pdf:
https://imgur.com/a/c86smPQ

Anyone else had this lately? I've barely used the account the past year, I think I'm either under investigation or they try to disable inactive accounts to seize the assets.
The account was used more intensively before that and has been properly verified for at least 2 years.

The fact that they use personalised links is quite disturbing. I couldn't find many others having similar issues.

I'd tell them to fuck off and abandon the account myself, or I'd charge them for my time in getting the info together not that I could be arsed to get shit notarised, but I doubt it's massively out of the ordinary since they now have fiat dealings. They probably spring it on random customers so they can show the authorities that they're being proactive when they come snooping.

Other exchanges do the same thing every now and then. I've only ever had a bank do it once which says something, and I made it all up and they went away.

Are there any funds in there right now?

Bittrex are thieves. They seized my funds (luckily only dust amounts) with their stupid KYC shit. So I wouldn't be surprised if they're running a new scam now with the "source of funds" nonsense.

Here in our country, the most popular local crypto-exchange here requests for those queries as part of the mandate by our country's Central Bank. In the past, it can only be triggered if someone hit the "alarm" but today, I think the majority of their users now required to submit such queries. I comply with that as I regularly used that exchange, not just for crypto but for other services as well, and no-hassle or worries hitting the alarm unlike before that for just around $1,000 or $2,000 withdrawal in a single transaction, there is likely you will be asked for an interview right away lol.

Going back to Bittrex, I never log in to the site for long, same as you, and never received such email.

It's up to you to decide, do you use them regularly? Do you currently have active funds there? If NO, then simply don't comply and stay away from that exchange aside from the fact that other users here don't have a good experience using that exchange.

I'd been using them lately until they freeze my account and ask for KYC documents, I've tried to submit these docs but never get accepted twice so I give up, luckily I don't have huge amount there since I'm not lingering funds on exchanges.

What reasons did they give for the rejection? Sometimes they witter on about not enough resolution for the documents. Or more likely they just intend to keep the money even if you take them back in time to watch the moments where your money arrived in your account.

Just because you don't pass their source of funds obstacle course does not give them the right to keep anyone's money. Provide them with an address to withdraw to and tell them you're terminating your relationship with them.

I didn't get an email regarding it.  They did ask my KYC back 2016, I don't have a choice but to comply since all my funds were with them ni NEM. I didn't encounter issues after that after all they are still one of the oldest exchange that made it and I'm still using them even today.

Asking for sources fo funds is a different story though. Is there any reason that you think why or could you possibly be linked to someone they think to suspect?

I removed all funds as soon as I saw the mail, I've read about a few people having the same thing (not recently though) and they got their funds frozen despite complying. I've got little interest in getting into a never-ending struggle to maintain control over my own funds.



I moved & sold most of my funds several months ago, might have triggered something (eg. they are forced by -fill in favourite intelligence agency- to share transactions to or away from their platform adding up to a certain amount).
Little doubt that they had to make a proverbial pact with the devil to enable fiat trading.

I used to be quite fond of Bittrex and Bill Shihara but this has hastily changed my opinion.
What really disturbs me is the fact that they use personalised links in the mail so they can easily track which users are complaining about it online & copy paste the mail.

Had the same issues, a little over 200-300$ is stuck in my bittrex account until I provide KYC which suck my cock I wont.

Also asking for source of funds for an online exchange is shit-tier worst. THEM ASKING FOR SOURCE OF FUNDS IS TWO BLOODY PAGES LONG, um no thanks. They are fucking asking for a receipt for a retirement home. Chances are, bittrex doesn't have methods of verifying anything. People should have stopped using bittrex the moment kyc requirements came in.

And therein lies the issues. Deposit your money to our exchange without verification - no problem. Trade on the exchange, pay our fees, make us profit, all without verification - no problem. Try to withdraw your money from the exchange - transaction frozen, account locked, coins seized, demands for personal information, KYC documents, and source of funds. Don't comply? Then we keep your coins.

It is unethical and untrustworthy to the highest degree. Any exchange which pulls this crap should be abandoned by the community.

So they froze your account and held your coins hostage until you complied with their demands, and you didn't immediately withdraw everything and look for a new exchange? Why are you still using them when they show such blatant disregard for their customers?

Good choice. A little unusual that they still let you withdraw despite asking you for all this information though.

At first I thought they didn't let me, it luckily was only an issue because I gave a segwit address which they don't support still.
I've been a fully verified customer for several years though so would not expect them to go so far as to freeze my funds without any notice, luckily I caught it in time since my access will be blocked in a few days.

Looks like you got the slightly "better" end of the KYC requirement.

Apparently Bittrex is requiring freakin mugshot photos from this one really unlucky dude on Reddit LOL. I'd delete my account on Bittrex(if you have that option) as soon as possible.

https://www.reddit.com/r/CryptoCurrency/comments/gx9lxq/bittrex_kyc_wants_left_profile_straight_on_and/

That one's a first. I presume next up is having to measure one's nose to make sure you're not too Jewish.

They'll probably ask black folks to measure the volume of their skull with saline solution too.

I would respond to that with a photo of my undercarriage.

I actually I had verified account just last year or 2018 I guess, and after opening my account last few months, I don't know what's the reason for resubmitting verification, they even asked to write a word bittrex on a piece of paper with the current date of taking a selfie with the ID and a video and that's bullsh*t to me, so stop after they asked.

This is insane.

even bitfinex is doing these "source of funds" checks even as they hide out in the BVI. the crypto wild west is basically dead. if the seychelles exchanges (bitmex, binance, poloniex) are ever brought into line, it'll be completely dead.


that might be a matter of jurisdiction. they've been doing the mugshot thing for at least a year now on bittrex.com (USA). (https://www.reddit.com/r/Bittrex/comments/bsjp2g/bittrex_holding_my_funds_hostage_after_verifying/) the OP of this thread is a global (non-USA) customer.

I have an at least 3-year old verified Bittrex account but I withdrew everything just a few months ago. I didn't receive such email. I guess they are more focused on accounts with balances than on those that are empty. They have nothing to gain with the latter, after all.

But you are extremely lucky for not complying and getting away with your funds. They must have missed freezing your funds there. After all, they do that even to those who complied.


Things are getting more insane these days. From KYC to source of funds to mug shots. You name it. And not only on international platforms but also on local ones.

A month or two ago, I also underwent a confirmation process which asked me record a video turning my head around. I don't know what's that specifically for. They're just asking weird things. How I wish I could turn my head 360 degrees like a possessed man. That might have expedited the entire process.

Huh. Interesting. Regardless, I personally mostly understand why certain businesses require AML/KYC(because of regulatory reasons), this is just too much in my opinion.

Currently in the process of closing my old Bittrex account even if it's been more than 2 years since I last used it.

This is the first time I have ever, ever heard of such a requirement from anyone, certainly no non crypto organisation. You can still run a trillion dollars through your bank account with a proof of address and a bit of ID and not even a hint of a selfie.  

If a normalton's bank called up and ordered them to take a series of mugshots before they could access their money again they'd wonder what the fuck was going on and run straight to the press.

Other than leaving we have no choice of course, but it's strange how many people in cryptoland regard this as normal. Compared to every other area of finance I've dealt with it sure as shit is not.

You certainly wouldn't be the first person it had happened to, and Bittrex certainly wouldn't be the first exchange to do it. Plenty of verified users have their accounts frozen while facing demands for "enhanced" verification, proof of source of funds, employment information, etc.

That's actually less scummy than asking for your employment history and all the other ridiculous details that OP was asked for. I would completely avoid performing KYC at al all, but by asking you for a selfie holding the word Bittrex and the date, they are simply trying to verify that you haven't stolen or bought someone else's documents. The information OP was asked for, on the other hand, is way over the top. I've given away less information to take out a mortgage.

For sure. Not even the ever-so-controversial Coinbase requires such ludicrous photos. I don't think people in cryptoland regard this as normal though, hence the recent publicity on this issue. But one thing's a bit safe to assume, A LOT of people don't give a crap about their privacy unfortunately, mostly due to ignorance.

Some companies will ask to have a skype/video conversation in lieu of asking for a selfie to ascertain the account isn't stolen (or created using someone else's dox), so asking for mugshots seems tame in comparison.

But the proof of source requests take the cake, it's a shame they have become significantly more prevalent in the past few years. My experiences with banks have been a lot more positive even in cases where I'm certain the bank didn't/couldn't have much info about higher value transactions.

is this SPAM or true or hacked?

from
support@bittrexglobal.zendesk.com
(it is as reply from a ticked one have never made...)


https://i.imgur.com/tsperjB.png

account disabled
no trade and no withdraw possible...

Read the comments of the user since seems you have similar issue with OP,  but the verify all things about the mail receive just message their support and ask about the message you receive if it's legit coming from them and ask why your account has been disabled.

If you ask here for sure you will get an unsure answers.

but


is @BittrexExchange the only official twitter account
or @BittrexGlobal too (or a fake account?)
and
is this a member of real Bittrex? Quinn @ Bittrex Global?

all in mail redirects to BittrexGlobal twitter which seems suspect...

The email certainly looks legit. The links contained also look legit, but make sure they don't actually direct you to other URLs and that there are no holograph attacks.

BittrexGlobal is an official branch of Bittrex, and the Twitter account of the same name is also an official one.

To me, this seems like a genuine request for information. If, as you say, your account has been disabled in the meantime, then it has almost certainly come from Bittrex and not spam or a hack.

If you are in any doubt, then contact them directly to confirm.

I received this email today. I also withdraw all my funds after it. Have too many people getting the funds frozen even they submitting the requested info. I choose not to take the risk.

have you got an email like this before?

https://i.postimg.cc/15tQbNKw/Bittrex-Global.png (https://postimages.org/)

and clicked on it?

SPAM or not?

Not spam. I checked that they really opened a ticket on their support system themselves requesting the source of funds information.
I use them since 2017 and first time I get such request.

Received same "source of funds" mail and a link to open an account at zendesk site. First I suspected it is some kind of spam or phishing but it is real. Quickly found this thread and immediately moved my funds away.

It is unbelieveable, am a long term regular user, I did KYC long time ago. I did not used their exchange very often but had coins in my account with this crappy exchange.

I was very stressed while waiting they are approving withdrawal request. It took them about 30 minutes to approve. Thanks to OP.

Yeah reason why they are gradually becoming obsolete, their unnecessary strictness has brought nothing but complete disregard on their part, in my case I lost my 2fa recovery key and I wrote to the customer support for deactivation but those guys keep giving me the run around with kyc bullshit, even after going through the process of sending selfie Pic and other requirements they still won't solve my problem, I got pissed and just let it be, don't have much in the account anyways.
Bittrex are complete pain.

Can anyone confirm that this Quinn with his cynical emails is a real Bittrex employee and not an account diverted by a phishing email?


How can you get legitimacy from him?
(also a copy of ID, selfie from all sides and copy of employment contract...)

https://i.postimg.cc/WpQpgpMZ/Bittrex-global-mail-Quinn.png (https://postimages.org/)

That's a really strange email to get I'm actually really surprised to see this so late. I've been already PoF'd by one exchange in 2020, and it was quite a nightmare if I'm being honest, because their requirements were quite lengthy, with proof required for every single deposit I ever made. Good thing I kept most records myself, and was able to authenticate (signed message from Bitcoin wallet) but I think now everyone's going to have to be very careful with exchanges. Keep records, is all I can advise.

Could location have something to do with this? I know I haven't been asked yet...

it seems only for EU (or GB too?)
or possible emails from the Ledger Leak from BittrexGlobal
(or some fishing sites)?

“Ledger-Leak-Checker”

https://www.blocktrainer.de/ledger-leak-checker/

https://www.blocktrainer.de/ledger-leak-infos

My Account has been disabled because they are changes their KYC rules. I have been verified since 2017, and try to reopen my account few weeks ago to see my coin there. I'm surprised because I never get any email notification ^{(I already try to search the notification maybe I missed it, but is no email about it)} about this changes. From this case, I will not recommend Bittrex to anyone. If anyone have any asset there, it will better to withdraw it ASAP, and stay away from that exchange before too late.

Then I should have been hit with it. Living in the EU now, and have been using Bittrex from here 90% of the time. Ledgerleaks I don't think so, OP and others received it legitimately.


I've had Proof of Funds requests, but not from Bittrex, which I'm fairly active at. Most recent transaction (bank wire) was first week of January. I barely get any news from them either, but probably because I'm not subscribed. I don't even get notifications when they disable wallets of certain crypto!

Just had my fully verified account locked, wasn't watching my email for the request and now I have 6 figures held hostage by this exchange, all I can do is wait.

Bittrex: Class Action Lawsuit against Bittrex

https://www.change.org/p/liechtenstein-national-police-bittrex-class-action-lawsuit-against-bittrex-dc58d71a-2baf-4d53-8a3a-0bc991279c5a?recruiter=1173471254&recruited_by_id=1f365a80-5335-11eb-b43d-1946fad17e8d&utm_source=share_petition&utm_medium=copylink&utm_campaign=petition_dashboard

It appears that it has begun already. I speculate that Bittrex is moving in advance and preparing itself to avoid regulatory problems. I reckon next requirement from you would be your assets information and annual income. If you do not meet a certain level of income, they might limit your account.

This might become the standard requirement for all exchanges.

Based on the state of their support, and the fact that I was already fully kyc'd I'd say it feels more like they are getting ready to go full mt.gox than anything else.  They literally don't have a phone number listed anywhere, only support option is to open a ticket that gets ignored.

Same for me... They just disable my account, and I still have 6figures on this account...

I received the same email last month but I didn't pay any intention, and I was thinking that it was a kind of phising... Unfortunately not, they sent again an email yesterday to tell me that my account is disable as I didn't send to them the documents.

Look like very crazy. I am verified since many years on BITTREX (up to 100BTC / day withdrawal) and the most thing is that I didn't DEPOSIT anything since 2017... And they ask me this now ?!  >:(

STUPID.

any news?
has anyone got his funds back in the meantime?
(or account enabled again)?

It appears that providing the source of funds has became mandatory (since the 26th of May): https://bitcointalk.org/index.php?topic=463202.3000

I see no reason for anyone to continue using Bittrex. They're many other (and better) alternatives.

The problem with some of the more obscure altcoins is that they're only traded on a handful of exchanges, and Bittrex happens to be one of the ones that lists some of the coins I used to be interested in.  I never created an account with them because of their KYC policy, but I'm sure I'm not the only one who's found himself in a similar position where you're basically forced to use an exchange if you want to trade something like Curecoin, RDD, or other coins that most exchanges don't list.

I guess I missed this thread when it was created, because I didn't know Bittrex tracked their customers' coins.  But since they're a US-based company, it should come as no surprise to anyone that they do this.  Coinbase does the same thing, and when PayPal starts letting people deposit and withdraw bitcoin, I have no doubt there will be a team that tracks where their customers' coins are coming from and going to--blame the US government for that.

And hey, what ever happened to gentlemand?

Almost every exchange starts caring about source of funds, and more and more of them start behaving the way Bittrex does.


He stopped posting after he got kicked out of the ChipMixer signature campaign.

Asking for source of funds is a common question to be asked when opening a bank account, or when making a large deposit. I have been asked about the source of funds for the coin I trade with on coinbase dozens of times, and dozens of times, they have accepted my answer without asking for supporting documentation. I am surprised that Bittrex is asking for supporting documentation for the source of funds question.

I don't think there is much anyone with coin in their bittrex account can do, except provide supporting documentation, or give up whatever coin is held in their account if they don't want to (or cant) give this information. I understand that most of the time, exchanges will allow you to make a final withdrawal if they are going to prohibit you from using their services for a compliance-type reason, such as KYC, with the only exception being that they believe you are on some kind of sanctions list that would prohibit them from sending you money, such as OFAC, which leads me to:

I am yet to experience these issues and so i have to expect these situation, i do hold coins that were mined in the past and do i need to provide all the wallets as source of funds and there are coins that were mixed and held for the long term, so i am sure i might get into issues in the future if i am not able to provide the source of these funds especially the coins that went through mixers, if that is the case it is a bit upsetting and worrying .

I wish.

It's not the case for the CEXs today. When you get the KYC card, it's either you comply and get back the access to your funds or you don't and it's theirs. You can read countless threads about this when you look it up. And exchanges usually don't tell the reasons for it or make it vague like "we detected a suspicious activity" so we don't know how sensitive their system is when it comes to this.

Additionally, this is bittrex who imposed mandatory KYC without prior notice which locked thousands of users out of their account and has the mandatory source of funds. We can't really expect them to be that lax when it comes to KYC... or any other compliance type


Some CEX are laxer than the other which makes them relatively better

in the meantime more and more signs...


https://www.change.org/p/liechtenstein-national-police-bittrex-class-action-lawsuit-against-bittrex-dc58d71a-2baf-4d53-8a3a-0bc991279c5a?recruiter=1173471254&recruited_by_id=1f365a80-5335-11eb-b43d-1946fad17e8d&utm_source=share_petition&utm_medium=copylink&utm_campaign=petition_dashboard

 :)

I think bittrex is shady too but the numbers in change.org is not really that credible because of how easy it is to manipulate and because we don't know the story of the supporters. A much credible source would be a post (for each case) detailing what happened and proofs backing up their word.

Also avoid alternatives licensed in the same territory as Bittrex if you cannot provide source of funds. Bittrex moved from Malta to Liechenstein then presently to Bermuda where it has also appeared to have become very strict in enforcing AMLD5 directives. Bittrex might move to another territory again hehe.