Bitcoin Forum

I'm from Germany. I first transfered money to my TradeHill account with SEPA transfer. Since they disabled this way, I tried OkPay.

I transfered 20,87 Euro from my german bank account to my OkPay account at 31. of October. After a few days the money reached my account in OkPay successfully.

So, I started a new money transfer the same way as before, but with a rather large amount of 998,00 Euro, at 9. of November. It didn't reach my OkPay account up to now.

After about 7 days I wrote the first support message to OkPay, after about 9 days the second, and after about 2 weeks the third. No answer by OkPay up to now on any of this messages.

The comment field (for reference) was correctly filled in. The email support works, because I got an answer to a question to currency exchange.

The account is not yet verified. But I have uploaded my copy of my identity card some weeks ago. So they know me, but they do not verify me.

The last message of them, with regard to my verification, was on 15. of November:
Thank you for contacting OKPAY support!
Your account will be reviewed soon,
Thanks

I'm angry about this behavior. Who can help?

PM the forum user OKPAY. He helped me sorting out this verification mess.

Thanks, I try. But I have not found any hint, that diposits are limited in dependance of the verification. And if it should, they could answer me.

There were no support tickets or emails from the email address client used regarding the wire transfer.
(However we have phone and Skype support that can be also used when immediate attention required)
Regarding the verification: an email was sent requesting to provide a proper proof of address. In order to complete verification client need to click on "Request verification" button on the "Verification" page 8)

that sucks..

Seems wire transfer needs verification now. I'm working on verification with help from user okpay. Thanks for that. Will hopefully solve my problem. Will message the result later.

I pressed the button "Request Verification" on 25. of Sept., and indeed they checked my address. I got their answer on 28. of Sept.:

"Address information in your OKPAY account profile does not correspond to the documents you uploaded"

Fact is, that my home address is entered correctly in the "profile -> account -> addresses" in the OkPay portal since I have registered, and is the same as on my identity card. I told them at once, but they again do not answer me on my email reply.

Seems, they cannot distinguish between my home address, my place of birth, and the place of issue of my identity card.

Yet I do not have any answer about my 998 Euro, which I transfered to them.

I have pressed the "Request Verification" button any more now, but anyhow the service is one of the poorest I ever have seen. Hope it will not become a scam.

Sorry to hear about your (potential) losses.
If they refuse to pay or answer maybe you should talk to a lawyer about your options. They can't just keep it.

It seems strange OKPay wants you to go through a verification procedure instead of just sending the money back to its original bank account.

I have got another standard email answer now:

"The document type you provided (or electronic document) is not suitable to verify your Address"

After all, they recognized the home addresses are equal. That gives me hope.

There are two open verification steps of mine:
1. Proof of Identity
2. Proof of Address

For Proof of Identity I have uploaded the copy of my identity card. That could be verfied for itself, without the home address, but they do not. Why?

I have uploaded an account statement now, and in a few days I will upload my drivers licence (have no scanner here). Will come back soon.

Use a steady hand, and your camera. Nowadays it gets roughly the same quality as an old scanner. Even a mobile camera sometimes works.

Good idea, worked well. Have uploaded a copy of my drivers license to OkPay now. Unfortunately there is not the full address. Only the name of the city is printed, no street. Will see, if it is enough for them.

I' verified sucessfully, that's great. Now I go on to the next step, my money is not yet deposited.

Good luck. Can't imagine they would try to scam you but they definitely make you jump through loops to get your money back.  ;D

You can also try Intersango.com, they still provide SEPA deposits.

Intersango is very reliable and has a helpful staff. You can definitely trust them and they won't keep your money for bogus reasons.

I use intersango and never had a problem with them. But it is not possible to withdraw money to paxum. Therefore I need OkPay.

I see it the same. And so we do another loop.

At 1. of Dec. morning they told via email: Your account verification is completed
And then there is a list of the advantages now, but I'm out of the money.

At 1. of Dec. evening I triggered another support-ticket, in which I told again to please deposit my money. I appended the wire transfer receipt as a pdf.

At 2. of Dec. I got the answer via email:
Hello,
Thank you for contacting OKPAY Support!
Your account is verified. Thank you.
Best regards,
OKPAY Team

No money yet. Hey, you guys at OkPay. Can you read?

And now, the next loop. Next Ticket. I'm angry.

No money deposited yet, an no reply on my newest ticket, waiting on up to weekend.

How horrible.

It's unacceptable for them to not have just reversed the transfer after such a long time.

OKPay has lost my trust on the first try...
I wanted to deposit 50$ via SEPA, but after i completed the transaction, the money transfer didn't show up
at the summary. I've called my bank and was told that the recipient and the depositor are not equivalent.
(i've triple checked that! no typos)
In this case the bank needs to ask the sender for permission to perform the transaction...

i've declined

greetz
der__flo

I don't like such intermediary companies for transferring money, especially if they are new.
I only use SEPA, it is the most safe and it doesn't cost anything.

Tradehill doesn't provide SEPA right now, but MtGox.com and Intersango.com do.

Very interesting, good luck to ther author.

I talked to user okpay to help me again, I wished to use it anyhow. If this doesn't help, I will call OkPay for sending my money back, and will not use it anymore.

Yesterday they wanted me to enter a PIN the first time for logging into OkPay. Fortunately the creation of the first PIN list went quick and smooth. But nevertheless the money has not yet reached my wallet, and I have no answer on my last ticket three days before.

They tell me, the last ticket could have vanished again. Because this seems to happen often, I decide to create a ticket once every day.

No money, no answer, they ignore me.

Hi I've been using OKPay for last 6 month or so in my webshop as credit card payment gateway. Worked fine but I had no chance to withdraw any money yet. But since now dec 23 I can not login, last client payed and he was charged but I did not get the money (using API to check paymnents).

I'm starting to worry, they phone no. is not working, their support forums are not available, no reply on my support ticket yet, wrote on their FB page but the message disappear instantly!

But good news they did fix the login problem quite fast. Now it's working again.

MAke sure you have proof to send them

SUCCESS SUCCESS SUCCESS

Hello, thanks to user okpay, it's alone his investigation that the money has reached my account now.

In the meantime I have transfered a lot of money to TradeHill, that I initially wanted to transfer with OkPay. Their loss (and of course mine).

This business will not work if the support does not get better. Many people have no way or continuity for such a clutter, they will loose their money. OkPay is no scam, but they will run into problems if they do not change.

Thanks for all help and hints on this forum issue.

SUCCESS SUCCESS SUCCESS

Yesterday I bought 12 Bitcoins from blizzcoin.com via sofortüberweisung - 47 something euros were withdrawed from my german girokonto but nothing happened since - anyone out here with the same problem????

thanks for your help!
yoriyorito

same shit almost 2 weeks waiting (i v a verified profile) ...why don't they hire more personal to speed up the transactions ....okypay really slow like a donkey ...i'm so frustrated...i switched to virwox same shit tooooook days   for verification ...F**** makes me crazy...

i 'm sure soon a new start-up will bring us an easy simple faster secure way  to buy BTC...then okypay will die instantly ...hope so

 

I have tt $17000.00 to wwww.okpay.com at Feb.22 2014.
But until today it hasn't credit into my account.

and now when I want to login,it appear(

We are sorry, an unhandled exception occurred during the execution of the current web request.

E-mail with error discription was sent to administrator.

Return to the Home page.)

who can help me to login into my account.

Who can tell me the email of www.okpay.com?

now the password is ok, But they haven't send the PIN code to my cellphone and want me to enter the pin code.My cellphone is new and there is no problem in it.But can not receive the PIN CODE. I don't know how to do.