Bitcoin Forum

Hey everybody!

Just wanted to let all honest people here know that TrustDice.win is another blatant scam from poor russian people (or ukrainian, or any other post-soviet country). Believe me, I know this kind of people from post-USSR who can't make money in any other way rather than scamming others.

https://imgur.com/a/Ps97kBu

So, the situation is as follows:
1) I registered on that site a few days ago
2) played a little with faucet, exploring the features (I really liked the conception of "mining" and even considered of buying some TXT tokens)
3) I was almost ready to make a deposit, but then I saw that guy in chat who won big and now he was making a lot of tips to users
4) I sent my congratulations and wished a good luck to the guy and also got from him a tip of 0.001 BTC
5) of course I wanted to check how fast withdrawals are, since with that tip I already had a minimal wd amount on my balance
6) after I requested a wd I got the notification that it fall on a manual review and will be processed in 24 hours
7) after 10 min my log-in session was interrupted from their end and when I tried to log-in again I got an error: "Login failed. Your account is at risk. Please contact our support team via the Live Chat."
8) I wrote to chat and got an answer: "The system detected a duplicate account"

Of course I asked them to double check, since it is 100% bullshit. I am the only one who have access to my PC and I have a dedicated IP from my ISP. I never made any accounts on this "do-not-trustdice" before, so there is absolutely NO WAY that another account can be associated with mine.

I can understand that they don't want to pay for a non-depositor. But we have some problems here:
1) the guy who send me a tip — he won this money from a casino
2) since the casino has this feature of sharing the profits when someone won big
3) then it's 100% legit money and should be paid out without any questions.

Moreover, they did not even said anything about my withdrawal request. They didn't come up with something more clever and original then simple "system detected duplicate account".

Amazing, how stupid and mentally poor casino owners can be. They would have got at least something from me in case they would have processed my wd and let me deposit some crypto after. Also it's strange that seems like there are no other scam accusations regarding this casino yet. Either no one play there or they became scam just now.

Create a thread in the Scamm Accusations sub-forum (https://bitcointalk.org/index.php?board=83.0) with the format that is described in this post (https://bitcointalk.org/index.php?topic=260073.0)

it looks like another typical ways to scam players "sorry your account has been banned" i saw a lot of cases like this from before, you should be really careful about the website you're about to play. luckily that amount was not that huge at least be thankful for that, small or big scam is a scam.

Sorry to hear that OP it looks like you can't do anything to claim back your account and your fund. Just like what mindrust said you can create a scam accusation post about them on the scam accusation section in order to spread awareness about what they have done to you and to warn other players too.

ya.ya.yo!

I'm curious as to why the guy who won big just gave you a tip of 0.001, that's about $18. Unless that guy is really genuine but there is no way to verify that. OR it could be the staff on the dice site enticing you.

If you just didn't withdraw your 0.001 you would be enticed to play more and probably deposit your coins there.
Its good that you update their ANN thread https://bitcointalk.org/index.php?topic=5126117.260

from what I understand in this casino it has the profit sharing feature and the person gave you 0.001 BTC, so why would you have a problem saying that you have multiple accounts if this feature was created by them? I didn't see TOS on their website, which is very strange because without rules how can they blame someone for cheating?


I also thought why someone would be so generous as to give $18

As people suggested, it would be helpful if you opened a thread (moved this one to the appropriate section) and also formatted it properly.

Anyway, I have just forwarded this thread to my contact over at Trustdice and they will respond shortly.

Maybe you account has been linked due to that tip given by the winner and trustdice though that the winner is distributing his funds to his accounts since as you said you just registered your account recently.

So maybe explain them about the situation and also as other stated here file a proper scam accusation so that this discussion will be placed on correct board.

Rather than creating new thread on Scam Accusation board, just move this topic to that board.
Lower left.

This is quite similar to my case, but I only created an account for a promotion.
Upon registration, I did not noticed that my first registration was successful, because their system prompt that it was unsuccessful, resulting me to change details, then succeed,
Upon logging in, I'm not eligible for the promotion since the system detected duplicate account, it was accidental and their system's fault.

What I'm trying to say is, maybe you also didn't noticed creating two accounts...

Or maybe they that casino is a scam now.

Hey! :) I'm Rus an admin from TrustDice game.

First of all, I think @menacingly is overreacting and insulting other nationalities. As a team member of the TrustDice game, I say: that's very bad to hate other races:

We should respect other people! No matter what their color or place of birth.

Second, usually, newcomers (in casinos) never send tips like 0.001 BTC ($18) to other people. I think you all agree with this statement. So there is a chance that 2 accounts belong to the same player.
@menacingly is claiming he is a newcomer:

Third, we never require a KYC process, but in this case, I can suggest passing KYC, so we can prove that the person who sends a tip and the person(@menacingly) who received a tip are different people.

Fourth, I really apologize for the all inconvenience me, my team, and our platform have brought to the @menacingly.
@menacingly you can send us an email or reply to info@trustdice.win, so other TrustDice members can pay attention and read your email as well. I'm sure we can provide a solution.

Other people who have paid attention and left comments, good job! Bitcointalk forum has a super great community. *hands shake*

Hey Rus,
Why don't you and other member just reply on here? At least we know whether the problem has been solved or not. No need to make OP waiting longer for his withdrawal which "only" around 0.001+ btc according his story

I think the main reason is that I can't bring the whole of my team to Bitcointalk, but they all can check our email in a few minutes and reply.
And another reason, I don't think any company likes to shows their pants in public.

Everyone has bad days, even TrustDice :)

this is a clear scam. i dont even want to go into explanation. any site that bans you for multiple account is a scam site. if they want to ban , they should do it before the persons deposits or withdraws. i bet you if you depo 1btc and loose they wont ban your ccount they will expect you to depo more and loose more. win and they will come up with that trash

this is pure rubbish. these are useless and baseless assumptions. i have won big last week and i tipped everyone on chat including new and old people. u have no right to seize a players money. u can send his money then ban his account. any form of seizing a players money is SCAM. roger that mr man

I'm not trying to defend trustdice but looking at OP's post history, it shows that he experienced other similar case on some other sites.
He was banned on freebitcoin (faucet abuse), banned on casinoroyalebet and bitgame.online for similar reason.
Trustdice has been operation for over a year, I do not think they will bust their own project for 0.001btc.
IMO OP's track record is enough for me to know who are the one who did a mistake in this case.

If this is indeed multi-accounting, the case becomes more complex at a stroke:

Many casinos (also very well known like Sportsbet) explicitly exclude multi-accounting in their terms and conditions. You agree to these terms and conditions as soon as you register on the platform. If you still act against the terms and conditions and create multiple accounts, the probability is high that you will be banned. There are already some scam-accusations in the forum, which turned out to be cases of multi-accounting.

But I agree with you completely: Examinations always take place when you want your money back and not before. The risk is borne solely by the customer, who is then also obliged to prove that he is not running a multi-accounting system.

Totally agreed with you we can't blame the website for that reason which sounds suspicious. I also played on that website in past and got paid without any problem. The amount is pretty low and nobody would like to put his running business for that reason. I think so there is something fishy behind the scene.

I don't like what I'm reading about here either. they are required to come up with a statement and explain things and hopefully they will do that soon and in the forum so we can see what they say I hope it gets resolved for you because this is useless how they manage it now

for me it's pure scam....  multiaccounts are not allowed, but they can't retain coins. Process withdrawal and after that ban the account.

There are a lot of sites which need VPN to be accessed, so it can be 2 people use same VPN and get same IP but that doesnt mean they are multiaccount

Personally i doubt too if your site tried to scam OP only for 0.001 btc which is just like dust amount for a casino. Would like to hear update about this problem and hope it resolved soon, so we can trust Trustdice

Having a similar issues in other gambling sites, is it a coincidence? or op is really something.

Im not taking sides either but we need to verify first if this is true. Thus it would be better for op to open a thread in scam accusation to discuss this issue and spread awareness if ever.

yes trustdice is a scam 100%
they stole once, 0.2 btc from me too

Creating a separate thread for your accusation with evidence like conversation to support and proof of amount that you scam will make this scam accusation against Trustdice strong. It will help us to support a flag if ever your evidence was strong. Posting this kind of accusation is not fitted on gambling section.

You can refer to this thread https://bitcointalk.org/index.php?board=83.0 for your own accusation thread. Let your money loss get justice by exposing scam casino.

thanks but no cant be btohered, this was months ago
i won 0.2 btc on trust dice - they made me do KYC - I did
then they rejected because my passport issuing country was not allowed to play - even though i dont live there for years and my proof of address is in an allowed country
so they blocked account and stole money
no casino does this
they are scam

but the OP didn't send the tip. he was the one who received it from the guy who won. unless the guy who won was also a newcomer but just like you said "usually" so there is still a chance that a newcomer would tip other people if they won.

anyway, I am not picking a side here. I am just asking for my own curiosity and please update us regarding the KYC that you'll request from the OP. but seeing that it was just a small amount I am reluctant to believe that the OP would give his information.

What an interesting discussion from a psychological point of view you have here. someone says that scammers were devs and blocked OP.  Others say that OP himself is not entirely honest and tried to create multiaccounts.
And everyone who reads this topic chooses whom he believes.
But the fact is that despite any discussion and your attitude towards the parties to the dispute, you will never know who is cheating here.
After all, this is a primitive version of what is now called post truth.

But I myself still think that there was no fraudulent intent on the part of the developers.
And the ridiculous sums of $ 18 are talking about it.

I also don't like the words from op about insulting a nation with bad words. Op should avoid those words IMO.

Now talking about the issue. someone tipped a little amount to others. Then what's the problem actually if someone gives a tip to me/others? the receiver can not withdraw it? then why this feature on the site? And this is only the suspect that those are alt accounts? Or any valid reason behind it?
Again if the tip receiver passes the KYC then how can you understand that those are the same? Does that mean the person who sent the tip also passes the KYC?

This is only 0.001 BTC a very little amount of money basically for a gambling site. And if someone needs to pass a KYC for this little amount then I think people here will start to avoid the site.

OP since there is an admin from trustdice.win has responded here, I think your problem will be solved.

I'm sorry to hear about that, Op. I could feel the disappointment and frustration on your end. It's just a good thing that you haven't deposited anything yet.
Did you try to contact their support? What was their response? If you're doubting about TrustDice then just try to look for better and trusted gambling sites. I have never encountered such a problem so far and I hope that yours would be solved too because it really smells fishy.

It's good that you have reported this event so the other users will be warned to avoid or take an extra caution in using the said website.

In your experience, they forfeited your money via duplicate account even if you have no other account because you were awarded a free 0.001BTC
from other player who win a good amount of money. I guess they are very poor scammers because your withdrawal is not that big which is 18$ only base
on the current exchange. You are still lucky that you didn't loss any of your own money because it will surely hurt a little if you lost some of your
money if you have continue to deposit in their website.

This is getting more and more common, many casinos are allowing you to make deposits and play as much as you want but once you decide to make a withdrawal regardless of the amount you want to withdraw and regardless of the amount that you have gambled on their casino they are going to ask for a manual review and they will ask for your personal details and they will try to force you to go through their know your customer policies.

And it is obvious they are doing this in order to avoid to pay out, so be glad that you discovered this before you made any deposit in that casino and I'm sure that such casino is not going to remain in business for long if they keep doing this as they will gain a bad reputation.

i believe their practice of telling the player that they have duplicate acct is somewhat happening to others also. upon checking in trustpilot, there are several players complaining about the same case. but their reason was the player was having multi-accounts. of course, if you are the player, you know their reason is bs as you know exactly who is using your computer and if you do really are making multi-accounts. so if you are not guilty of creating multi-accounts, then it is very clear that the site just dont want to play the players. so stay away from this casino. there are better ones here in the forum that you will never encounter such prob

https://www.trustpilot.com/review/trustdice.win

https://i.imgur.com/VuSA65G.png
https://i.imgur.com/Tm3xkgU.png

Hi guys and thank you all for your interest to this topic.

First of all, I want to apologize for my comment about Russian people. Actually, I didn't mean exact nationality, but rather all countries from post USSR. From my life experience mostly poor people live there (kindly look on this chart https://en.wikipedia.org/wiki/List_of_countries_by_GDP_(nominal)_per_capita and this one https://en.wikipedia.org/wiki/List_of_countries_by_wealth_per_adult). AFAIK these people usually rude and not respect others (even their own folks); I guess there are historical and cultural reasons for this. Very often these people are ready to commit a crime or scam someone just to get some money.

But still I want to apologize, because that comment was way too generalized and kinda offensive. I am sorry. Now that I think of it, I do know some kind people who was originated from USSR. Anyway, personally, I think that all people are equal in rights and should respect each other regardless any criteria.

Second of all, I do not know how to move this particular thread to Scam Accusations. I guess I just don't have this option in Edit mode. So, maybe some moderator could do so if he happens to read this (thanks in advance).

Now, let's get back to business:


Agree. Sorry again.


Don't agree. First of all, don't answer for others. This guy who tipped me wrote that he won $5000 from $8, so I guess he wanted to share and give others a chance to win something from a tip. Seems quite logical to me, since I also give tips when I win a lot. So, that guy had his reasons for sure. maybe he made a typo and wanted to send only 10k sats but sent 100k instead. But he didn't ask me to send anything back (which I would do of course if he asked me), moreover he wished me luck and then went offline. I also saw big tips from this guy to other players and one of them was 0.01 BTC if I am not mistaken.

Second of all, I have no idea if he is a "newcomer" or not. But there is absolutely no relation between size of a tip one could send in chat with the date he registered on. These two moments just not related in any way. I saw players who wagered 100+ BTC in a few hours after registration. Do you think they could afford to send huge tips? I bet yes.


A logical mistake here again. Even if there were a few accounts that belongs to one person, who won his money in a fair play — why would he send tips to his/her other accounts? Makes no sense.
But let's assume he/she really did so: sent tips to his/her other accounts. What would be the problem in this case? Except of the fact that he/she created multiple accounts, which is prohibited by your TOS, the money he/she won on main account are still his/her fair winnings, so why would you block it all of a sudden?
Would you return the money he/she lost on multiple accounts (even if deposit has been made on all of them)? I bet no.

So all this complexity makes no sense in my case and looks like you're just trying to confuse everything here. KYC for withdrawal of 0.001 BTC, from which 50% is a mining fee? Are you serious? Are you also going to ask that player who gave me a tip to pass KYC too because you want to be sure that he is not the guy who received the tip (because it's such a sin to send tips to yourself)?


You missed again, buddy. You sure have my email, since to confirm the withdrawal your site asked me to enter a confirmation code which was sent to email. And you also know my login (Vanillaz) since it was mentioned in chat with support.

I typed my email 2 times when I was chatting with your support on the site. They even promised me to answer by email. Of course, I didn't receive anything from you so far.

https://imgur.com/a/xFIiyoH

Taking to attention all the abovementioned, should I still send you an email or would you answer here?

By the way, it turns out I'm not he only one who has problems with this "trusted" casino: https://bitcointalk.org/index.php?topic=5126117.msg55623727#msg55623727

they are scammers. period.
post it here so others can see. https://bitcointalk.org/index.php?topic=5290664.0;topicseen

Done.

No answers from them anywhere.

But I just checked: they have unlocked my account and in Withdrawals tab my WD request is marked "Confiscated". Without any explanations or answers anywhere. SCAM.

How can you so blindly blame a site?
It might be mentioned in their ToS that multi account is not allowed. Moreover the OP might have forgotten that he already registered in the site and still Registered with a new account.
And from my personal experience i have also come across many sites where they don't allow users to make a withdraw, until and unless they make a deposit. This is done in order to prevent Faucet farming from the site.
So let's wait and here for the final decisions from both the end.
Atleast we can wait for the officials to respond and clear the issue.

P.S. I am not defending the site. I also always advise people to play in reputable sites like stake and Bitsler to minimize the scam risks, rest is upto them.

Exactly :))

Our casino exists for almost 3 years. We have investors and a big team of professionals. Yeap, operating a casino is so expensive. For example, senior developers' average salary: $110,000/yr per developer. I even don't speak about Marketing. Do you know that the Gambling Field is one of the competitive field in the World. Believe me, competition is crazy in this field.

It's pointless to fight for $18 (0.001 BTC). Come on guys, stop humiliating us :))

We have just replied in our main thread here: https://bitcointalk.org/index.php?topic=5126117.0  ;D

We are good now? :)))

Since he js the topic starter I think he need to also reply in this thread to clear your name so other players can continue to play in your website without worrying.

I just wish he can ,before living the forum  because he just created the account for this accusations and this thread can give negative impact on your website if he will not reply after you help him fixing it.

What's your answer now @Coinbox1? As i seen OP has put their email through your live chat, he should receive the email from you then.

---

Then hope you can make this fuss end ASAP.

---

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Thank you for your word anyway  :)

Good people of BitcoinTalk!

My issue with TrustDice.win has been resolved: they actually doubled my initial balance (made it 0.002 instead of 0.001) and I successfully withdraw it.

I guess sometimes all systems run on errors. It is amazing that TrustDice had the courage to admit it and eventually resolve the problem (moreover with a bonus as a compensation).

Thanks everyone for their support.
Thanks TrustDice for turning out a good guys after all. Please forgive me for overreacting and being rude, I should have been more polite.

I wish to all of us not to lose our conscience and to be able to make a wise decisions in our lives.

P. S.: to the Moon, BTC!  8)

P. P. S.: I will try now to close this thrad, but not sure if I could do so. Dear moderators, if this thread still not closed — please kindly do so. Thanks.