Bitcoin Forum

Dear admin Yobit


Hello, I pressed the freeze withdrawal button by mistake. Please open the freeze, please
Thank you, accept my regards

username : shefan1
email : dowdow2020@yahoo.com

Thank you, accept my regards

There's no yobit admin staying here and you are in the wrong forum maybe visit their own forum kindly search this cryptotalk on google and post your issue as well go to their telegram channel to place your rant and issues.

If days past but no answer from them you can create a scam accusation to create awareness.

Or maybe send a message to their support first, you will get a faster answer in the site than in here.
Look, here's their account - https://bitcointalk.org/index.php?action=profile;u=406594

That account is not active anymore, was only active last January 27, 2020, so you can't expect a reply from them.

Unfortunately even sending a message through their ticket support, you are likely won't get any reply (based on my experience and others). Their support/customer service is very very bad. They are only care about their daily Pump and dump new token.

Well, I never experienced that, I get a reply from the support whenever I have a problem with the site, but that was a year ago already since I'm not using Yobit anymore AFAIR.

Well, yobit's platform now and their team, especially their own made forum, were bombarded bu a lot of users that often just there because of the pay per post, and their last year's 1btc prize for the most helpful (lol).

Hence, with that being said, it will really be hard for you to be prioritized nor be answered by any of their team. They've been busy giving money to posters and getting money from investors ;D Furthermore, YOBIT's name here is already flagged, many BTT users had been scammed back then and you might as well not dare to try promoting it.

I never tried it but I've known some who does and still currently posting there, that's why I've known that issues.

No yobit representative would be willing to answer your concern. Because even in their own exchange platform, they don't cater queries immediately.

I don't understand it, why there has to be a freeze button that can be accessed by a user to their own accounts if the function is to freeze your own assets?

They are known to have a poor support and they take decades to answer any inquiries or problems towards their exchange but this is the only way for OP to contact them and also I think going to their telegram or whatever platforms where they are is the best thing needed to do so that he will be noticed by yobit representative.

Ow, be careful giving your email here, you connected that email to your account, it includes money, so giving your email publicly won't be a good idea.

Back to the issue, this isn't the right place for you to contact their support. Get tickets first, and if they didn't mde any action, you can make a thread here for your issue.

Admin of this forum is different admin from yobit exchange lol.

Go ask for the support or send message to email using support ticket ask if they can fix that problem.

Profile of the representative of yobit https://bitcointalk.org/index.php?action=profile;u=406594
You can message him but I doubt he will reply to your concern because his inactive for 11 months now.


I am searching for their ann but I only found this thread https://bitcointalk.org/index.php?topic=914975.msg10047907#msg10047907 and looks like it's also inactive thread.

Yeah, that sounds pretty crap to me, and then there is not even an unfreeze button.

Maybe out of the nine who replied here, he got the answer he was looking for even though it was far from the possibility of solving his problem. And all the references have been provided.

That thread is useless, it's locked, how can OP post in their official thread?

Yobit had already give up in the forum IMO, so we should find another alternative to contact them, best to is on their own site or in their own forum which they have spent thousands of dollars already just to make it popular.

I hope OP will also respond and update the status from time to time, and I think this is not the right section, maybe mods can move it.

What freeze button are you guys talking about?  I just logged in to Yobit and I don't see a button like that anywhere.

Nope, their customer service is notorious for being shitty--or nonexistent.  And as far as trying to get help from Yobit by creating a thread on bitcointalk, forget about it.  I'm pretty sure they've abandoned this forum entirely after their last signature campaign debacle.

OP, I hope you can figure out how to solve your problem without having to rely on Yobit for assistance, because it isn't likely you're going to get a response from them.  Good luck.

Well, you can see it in the settings. "Freeze withdrawal from my account (I suspect hacking)"
https://i.postimg.cc/qRyCWS6f/Capture.jpg (https://postimages.org/)
OP, good luck with your problem. I hope the support will help you to fix it. I tried to contact their support recently, and the reply of the support answered my ticket is not helpful to my problem.

Just contact their support already, they are not active here at all, prepare yourself for a lot of waiting though since their support usually take their time till they decide to answer, they also have an admin on their official telegram group which you can try messaging him but he probably will tell you the same thing because he's just their telegram moderator, other than that there's no other way of contacting them in anyway or solving your issue.

on yobit withdrawing some coins is disabled since 2 or more years...

 >:(

Sending message to this account will be valueless as the owner of the account is offline about 1 year. Better op should contact with the email of yobit or create an account and leave message to the support team. I think Op may get a solution from them.

Also, Op check your email there might have option for confirmation or unfreeze.

You wouldnt have any option but to create a support ticket https://yobit.net/en/support/ but i would say  that dont expect much because yobit is known for not answering support tickets.
Lucky for you if they do resolved out your issue without having any feedback from them or response. Also you can try to spam out into their twitter https://twitter.com/YobitExchange for last resort.  :D

Its just impossible to think on that having mistake on pressing that freeze withdrawal button yet it isnt place on the most common spot on where someone can make accidental clicks.

I doubt if they would grant out such request specially if funds are on the main issue that had been freezed.

yobit is famous for such behavior and unfortunately all that forces the platform to recover the money is the effect that will result from the members' attempt to show that they are fraudulent, but unfortunately their reputation in this forum is bad.

Adding more red trust will not change anything, so do not try to listen to what the manager asks for sending personal data, because in most cases they will keep it and will not return your money to you.

Yobit still exists? Isn't it a exchange that lists all shit coins and has literally the worst customer service ever? I remember back then just seeing threads popping up now and then claiming yobit is a scam or they got scammed by yobit and something similar. I bet if you google yobit scam, a shit loads of threads are going to show up on the result.
Well, good luck getting a "proper" reply and help from them.
I always wonder why people use those bad exchange even after there are a lot of well know exchanges? If someone even does a bit of a research about how bad of an exchange yobit is, he wouldn't be using it.

Yeah, since they've launched their own forum too. I don't think that they'll even be willing to get back here and answer some problems that their users complain.

Thanks for that image. Now that answers my question why there has to be a freeze feature for each account. I think that doesn't make sense, if a user has found out that he's been hacked and no funds left anymore that button won't help unless the hacker will left some important coins on the balance which is likely.

As mention about the support, it's almost impossible that he'll get a notice and solution through the forum.

This feature would only make sense if Yobit notifies the users of any unusual access like sudden change in IP address or log in from a new device AND if it comes with a link to freeze their account. If there is none then this feature only give their users a false sense of security.

Who, in their right mind, would lock their account knowing they still have funds there?

Maybe he was exploring that platform and trying the other buttons if it really worked without thinking that his funds would be put in jeopardy there when he made a mistake, and worse he couldn't do anything to get it back to normal. We know that it is a bit confusing because it is very complicated to look at exchanges, especially if you are not familiar with using them.

OP did.  ;D

You're right that it should somehow notify the user with those unusual login activities from the account if it's not coming from the recognized IP. And when OP did, I think that he's not familiar what does the button says.

Yobit still exist until now. They even opened their own forum for people come to there just like bitcointalk. They even did pay people who post on their forum while it was still new (don't know for now, is their campaign still running or not).
That tool from OP told us actually a good idea to prevent hack from our account, but unfortunately yobit don't have quick response, so it would be a double edge sword tool

Even if he is exploring, but the fact that he was the one who freeze it, then he can also unfreeze it anytime he wants, a reply of yobit's representative is most requested and in this kind of problem, a reply should be faster if their usual is not. I don't know what's the current update but it seems like OP is already offline after making this thread. Hoping to hear further message from him.

I think op might not be able to take any support from their twitter. But Op might be able to get a solution if the op try to contact on their support by their support page. They may reply but it may take few hours even weeks. It will not be wise to send multiple ticket too.

I believe that the whole company consists of only one person and that this person is totally overwhelmed

Garage company

e.g. not able for years to bring some chains to the new status

e.g.
LINDA -> MRX

and much others >:(

I wish good luck to get a response from Yobit support, the weeks sometimes months are not enough to hear back. I remember the old days when I was trading small sh*coins on Yobit and made over 0.1BTC, later Yobit management has blocked my account. I had written to the support email, opened a ticket and the support team has answered the ticker after 5 months. The answer was no solution, they have asked the source of funds which I can't prove anyway.

So, finally you have lost your funds? I am using it yobit since 2017 still I have not yet faced any problem on yobit. Though I have faced problem on other site  eg: coinbase, crex24 etc. As an exchange there might have delay response and I think many support member does not know ins and outs of their rules/system as a result as a general user we face problem also sometime we loss our funds too.