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I wont make it be scam accusation for website Primedice, since I'm believe Primedice wont scam for such amount my money.

I do deposit at Primedice, but I halted my intention to play gambling there, so I made a withdrawal. Then my withdrawal is "Peding" then I get a message from costumers services to solved my withdrawal. They are lock my account cause based on the suspected action, but they claim I must met wagered or I do my KYC(follows I'm already deal for T&C). I'm asking about how much wagered required? Then didnt answer(It's interesting things cause I do own my money even not claim ever bonuses or programs).

So I'm decided to sent my ID(It's s*cks things to share personal but they asking for that? but I'm already deal with T&C so they are won).

After many tickets or support after I'm sending my ID, they said need processed... but until 8 hours they not yet processed, they said processed shortly after their team checking my ID.

I'm so confused, after they received my ID, what they do for that ID? they calling state institute to confirm that I am a legal citizen? or what?

Deposit into Primedice just like put your money into prison. :)

Now they have my money even my personal ID :)

What they are doing with your personal details isn't fair enough, because that's breaching an identity. Unfortunately you've dealt on them without any knowledge about staging funds, and I think 8 hours was a long delay for you to wait. It seems that they're starting to scam you, I hope it won't happen actually as it shows signs of fraud actions.

I don’t think PD would even bother to scam you if the amount is too low. All they’re doing is compliance and whatnot to relevant laws and regulations that cover them, and any and every identity is secured (for sure) in their hands. If you think they are scamming you, or doing fraudulent activities with your identity, you must put up a Scam Accusation with valid proofs and claims. PD may not be a perfect gambling platform, but I’m sure they won’t scam anyone for any amount and break the forum’s and community’s trust.

Their thread is still open, it's not even self moderated.

Maybe you can also share your post here, https://bitcointalk.org/index.php?topic=208986.32020, so we can read their replies.

Thank you for sharing your -unfortunately- bad experience. It helps the community to be aware of scammers and unprofessional platforms.
As Botnake said above, you should report your issue on their topic.

Well KYC was, and always be an ass for most players. Unfortunate that you didn't know about Primedice's rules about it beforehand. The very least is that your funds aren't locked out permanently... so far. If they find "issues" with your id then your funds may very well be locked out for a longer period of time. Might as well ask around on other prime dice users who got hit by KYC about specifically what happened and what they did. It isn't just prime dice tbh, any casino with a KYC is like a prison for your money, and not only your money but also your identity. This is why a lot of people love casinos without KYC, I myself am one. 

Well, it was just still 8 hours or so others may even take a day/s or week/s so you better wait. The question arises on them I guess when you just want to deposit then withdraw in an instant too and maybe you are into this issue (quoted below from their site's TOS). That reason that you just halted your intention to play isn't valid, if you just want to mix your coins then you should have used mixers instead as a service and not an online gambling platform that are duly licensed.

I do that sometimes on my account. I just deposit and do withdrawal right after my after got confirmed. Sometimes I loss my desire to gamble due to the duration of transaction confirmation. But I don't encounter this kind of problem. They can actually check the transaction history of the account if the user is just mixing there coins.

They should just set a wagering requirements to there withdrawal if they don't want this kind of thing just like FJ do.

I was a Primedice user during my earliest days in Bitcoin and never had I encountered any untoward incident with the site. I've been away from the site for years now. I don't know if things have changed for the worse but I seriously doubt it.

I think the problem here is depositing money and then withdrawing it right after without even playing a single game with it. I guess that's something strange enough that it automatically raises suspicion. You know, money laundering through gambling sites and casinos is still probably rampant nowadays.

Stop blame me for against TOS.  They already win this case.

So let's waiting an update :D

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Am okay with side things like this, agreed 100%.
But the question's, what's the my ID for? analysis / review my ID? How? They had control databases ID all planets?

I believe they will not, they will not build a reputation for issues about scamming their players even if it's a big amount they are not the only one who've asked about KYC this is the industry practice, this applies to all their gamblers

It's to early to tell that, let them give their side first they are compliant so they expect their players to be compliant also

Stop yelling about mixer coins at casino. It's such said bitcoins is dirty meanwhile fiat is not.

They tons of services to mixing coins even more than safe.

It's funny or may be new fun fact? If you want to mixing your coins come come to casino you just need to play at my website met wagered, cause we collect your house edge and there you go.

Never thought that these withdraw holding problems is this much prevalent. I do not get it either but shouldn't that be clear at the first place because it involves money. Not to mention that they also have a very unresponsive and useless support team, I am not saying that out of thin air but most gambling site accusation have an incompetent support team which is really sad because this is the only bridge for customers to connect with the management. Hopefully, things will go the other way but knowing the way these website operate and how soulless they are, I think it will be close to impossible.

Any gambling site will sound an alarm if you are going to this, gambling sites are not mixers, if you deposit that means you are about to play and make a withdrawal so your transaction will and cannot be traced, you should have a good reason why you deposit then withdrawal without playing any game, it's a suspicious action.

You could've avoided KYC if you asked us earlier. Anyway the deposit rollover on most casinos is usually x1 they probably notice that a lot of accounts make a deposit then withdraw while barely making any bets. I used to do the same when I hunt for promotions and contests but I always make sure to wager my entire deposit before requesting a withdraw to avoid these kind of problems.

I don’t think PD is a scam site, but KYC sucks that I’ll agree and next time avoid playing on sites that force KYC on you. Furthermore many of their representatives are here eg Micro, Stunna, so contact them and I’m sure that this will be resolved by them at the earliest.

I think Prime dice don't intend to Scam or Do anything Bad to You account OP, there are some cases when People Uses gambling site to Hide their transactions so what they do is Send in gambling site their Funds then send in another wallet .

I'm not saying that you did that but this may trigger the Alarm in PD security to Hold your account and questioned,Having ID is clear for verification though i am not familiar in technicalities but what is clear here is You Deposit the Funds in their Platform and without Playing decide to withdraw the funds again. i believe this is a suspicious Act in which PD reacted.

Hoping for clarity and if you are clean this will be settle Because PD won't risk their Good reputation just for such funds though Answers will be reveal soon if what's inside.hopefully end in Good  one.

Make no mistake, I'm not blaming you but I'm not blaming Primedice either. You made your thing, set off the alarm, and now Primedice reacted accordingly.

As to your question, and as much as I hate it myself, KYC is deemed the prevention and the response to a possible money laundering attempt, which your action could amount to as far as the triggers in the site are concerned. So they have to make sure there is someone accountable for it. That's basically for security and AML compliance.

Don't think Primedice itself wants this. This is just the site being compliant to the demands of the law.

I didn't know they were a licensed casino and required KYC in some cases. What is the purpose of even having a shitty Curacao license? Maybe it's for tax purposes but for the players it is meaningless and is worth nothing. It just adds an extra layer of friction that doesn't need to exist. It also gives them a reason to scam you whenever they feel like it by targeting users with mandated verification.

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Well there are few who Explains this above, you are under Review or investigation because that's what commonly do in gambling site as tend to use as coin mixer , So depositing and followed by withdrawal looks suspicious to the site , at least this may serve as learning to others that if you are not sure playing then Prevent from depositing earlier because this might happen also to them.
No one is in wrong move here it's just happen the some protocols must implemented and you need to comply and wait for now.PD has a good name here as Stake.com so Just calm things will be alright if you are not doing anything wrong.

Have you posted in their ANN thread?

I guess that's the best thing to do first, let them reply on your concerns, and if you don't like it, then you can bring it here for discussion, asking for some suggestion or opinion, then next is the scam accusation if you find your concern having a solid evidence to back.

If we will only look at PD reputation, people would say they will not scam.

yeah they are and licensed casinos are the one that requires kyc the most . for some players seeing a site that have license gives them confidence and if many players are confident about your site they will play more but there are also players that dont like kyc so they avoid licensed casinos .

 ive been a player of primedice for a long time and i dont have a problems with them , they dont scam people so accuse like this are sometimes inacurate and only try to damage the sites reputation .

Did you deposit-wthdraw in Primedice?
Did you use the same address for deposit and withdrawal request?

.....

Primedice could have added allowed withdrawal to the same address the player use to deposit and probably deduct some service charge for the inconvenience instead of just meeting the wagering requirement or KYC. That's a fair procedure and they won't be violating the AML policies as far as I can tell.

Verifying the identity of people using their casino comes more and more common these days. I experienced same demands with another casino. At first didn't feel right for me too, but in the end they get these information from so many other people that it shouldn't really matter one more, I hope at least. One thing I started doing now is that I keep writing the name and website I send my ID to on a piece of paper next to my ID, so it's harder for them to do misuse with them.

Primedice really has built a good-will in the gambling section so I think if you want to accuse them you have to bring "solid" proofs. Did you by the way in any way try to do something that wasn't normal? Like double transactions etc? I don't think primedice would just stop your withdrawal without any valid reason, I have been a player there for years and almost most of my withdrawals are processed within seconds or minutes. But still, giving you the benefit of doubt, if you think you have been cheated, put against them a scam accusation with all proofs!

You can be confident that Primedice doesn't want to scam you, but they want to be in compliance with several rules/laws that regulate sportsbook and gambling website in general.
Verifying user identity has become one of the "main condition" before using any crypto/gambling service !
@OP better idea to receive a fast help, could be to post in primedice topic on forum or try to reach them in telegram.
 

Interesting. If this is true(esp about the option to wager the trapped fund) then it's possible you deposited amount of money (probably big amount) that requires kyc before withdrawal.  This is why it's important to get an idea what  sites policy are before depositing big amounts of money on sites. You took big risk by not reading and understanding atleast the important part of their Terms of Service.
So, I'd advice you complete the ID verification or try seeing if the site can be merciful in some ways that's right/moral

All I wish is that Primedice will put an end to this and say something about the said issue. I don't think also that it takes a long time to know if your account is suspicious (probably not) and have your money back.

This is not about blaming each other nor yelling for a mistake (or not), people are here just to help you, and that they say are some reason why your account is held. They need some investigation and so please bear with them, Primedice won't ruin their reputation unless if you are visiting the wrong one.

Do you think this is a serious issue to discuss in scam accusations? Seems like you are trying to force them to process your withdrawal quickly by creating this topic here.

So your mind changed after making a deposit! I believe most other gambling site will hold your withdraw if you make a deposit and immediately request for withdrawal without placing any bets.

Don't act like silly here. No gambling site will be a prison unless you do anything suspicious like criminal. It was your fault, gambling site isn't like a wallet that you will deposit money and take it out without wagering. But you did it, so they have marked your activity as suspicious and asked for KYC. You already heard about money laundering and other illegal facts.

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Why you are worrying too much if you think there was nothing wrong from your side? PD will proceed your withdrawal if everything is fine there. I believe you have read their terms of service carefully.

I am sorry to read your story. Can you tell us how much money you already withdraw because I am not sure that Primedice will do that to their members? As an old gambling site here with reputations, they will hold their member's money except they are suspicious about something with the account. I think let them check your account and explain what is wrong with your pending withdrawal. I hope you can solve the problem, and you can get your money.

Do you have any evidences that you could prove it maybe some conversation screenshot (but hide your personal details) well it's easy to make stories like this and without evidences or proofs I don't think I'm convinced with this story. Primedice is one of the trusted casinos here in the forum and I don't think they will do that.

Your experience is unfortunate but there are many casinos that have wagering requirements to be fulfilled before you can withdraw. So Primedice is not the only one casinos with such requirements. However, they have given you two options and you have chosen one out of them, they must honor their words now!

You may want to get in touch with the below member as he claims to be an advisor of Primedice,

https://bitcointalk.org/index.php?action=profile;u=81292

This will probably help you to fast track the resolution!

I don't think OP's intention is to create a scam accusation he clearly states that in the first sentence of his thread


he just posts his opinion about the situation that he is in and he wants a discussion on it, Primedice reputation is still intact if he has the intention to accuse Primedice of scam he should have created a thread in the scam, and besides this kind of post about Primedice does not constitute accusation.

I think your situation is normal with any licensed casino with KYC requirements, because actions like yours will raise red flags with any casino. A typical money laundering tactic would be for people to create a new account and then depositing "dirty" coins and then waiting for a while and then "withdrawing" laundered coins.

You might not have done this on purpose, but the casino support would react the same to your situation... as they would do with any other event that was similar to yours. They will also look deeper into your verification documents, because it is linked to suspected criminal behavior.

Money laundering operations does not want to spend money to get "clean" money... so they use tactics like this.  ::)

But we also knew that this not apply to anyone that's why OP is reacting like this and he might be doing this for many times so he was very shock that he needs to send ID and Now Having thread here to ask for Support though he did not mention that literally .

Prime Dice and Stakes.com has been around for long time and one of the Gambling site that receives very minimal Issue considering that gambling Sites are the favorite target of those extortionist and Troll here.

They Handled each case completely fair and drop a solution on it,Just comply to what they asked and Stop this kind of reaction first,if the result did not make you satisfy then Lets make this thread active.

I didn't open Primedice for years, so I don't know much about rules and regulations on that site! What draw my attention is the rollover requirement for withdrawing the deposit! I didn't know about that until a few months ago, on gambit casino! In chat there some people were very confused about that rule, you need x2 rollover and only after that you can withdraw your deposit! I didn't have that problem, when I gamble I usually wager a lot more than x2, but some people make few nice hits before they wager x2, and they can't withdraw thier money and profit!
Now I know that many other sites have that policy! Sadly many people are not aware of that, so they make a deposit and get stuck!

It's risky, but OP can place all in bet at x 0.01! And I think that will be enough for a wager requirement.

I believe Primedice will not do a scam, because I was also a Primedice user about two years ago and have never experienced
problems when making withdrawals. I also agree with the members on this forum that what happens to you, because you are
suspected of doing money laundering. Primedice will definitely make it difficult to withdraw your funds, if after you make a deposit
you don't play gambling at all on their website. My advice is to try playing dice gambling for a few days there, who knows the wagering
required is reached. So you are not annoyed waiting for the ID verification process, because the ID verification process can take
several days.

In past and actually until now that few gambling site has this regulation but the thing is gambling site now are aware that their site is being used as Mixing station of those who Hide their transactions of trading crypto,when They only need is to deposit the amount in certain gambling and then withdraw right away so no one can find the transaction in much cheaper way than using a Mixing company that we knew how much fee requires.
I believe that Roll over that some gambling site use to obliged the depositor to Play or else they can't withdraw their money and besides why need to deposit when you have no plan playing and the reason of Changing mind?i don't think that is valuable because you can leave that amount and back next time to play and now that depositing then withdrawing that sounds questionable.

Op, it's good that you're reasonable about not making a scam accusation. Asking for KYC prior to withdrawal sounds like something that can happen, especially in your case. You see, depositing money into a casino, not wagering it at all and then just withdrawing looks awfully like money laundering, so Primedice is being rational when they ask for KYC. And you shouldn't worry about the ID, I don't think they're going to actually bother some institutions over it. They probably just want to check if you're not from a restricted jurisdiction and whether you're not already a wanted criminal laundering money through their website.

If that is the case, OP should have a valid reason why he deposit and made a withdrawal without doing anything, OP should know that every withdrawal and deposit are being tracked for validity and it's a big warning sign if do that, no reputable gambling site will let you do that, because they do not want to become a tool for money laundering, they will be included in trouble in case.

Primedice used to be one of my top gambling platforms to play into because they have higher winning odds, just betting high amount and you can make huge return in their roll game.
But now, they slowly unreliable with more complaints here in the community.
That's why never deposit huge cash in gambling platforms.

Therefore, all in all to your statement here regarding about Primedice platform is not a good place to deposit some of our
assets here in cryptocurrency, based on your experienced. And sorry to hear about the bad things happened to you about the issues
you got from primedice, at least you gave a reminders to all members here in the forum.

May I know how much is the money you want to widraw that's why it's resulted for asking your identity , maybe it's a large funds to request that's why they are securing that you do it in legal way . if only eight hours or a day they might be a hard time verifying your identity  before they transfer the money to you. since you are already undergoing kyc, just wait for them for update .

I don't know if this claim is legitimate since there's no proof has been shown yet here but maybe the best thing you can do here if your case is true is to post on primedice ann thread and call the attention of stunna also their representative since I think this one will be the fastest solution to solve your issue.

Also next time provide those proof since people really need that to give an accurate advice and to see if PD got a mistake here.

LOL, They are offering a dice game which is same winning odds to other casino. It varies only in the house edge percentage. So its impossible that the chance on winning on PD is greater than other casino if you set the roll odds exactly the same. I need to know your holy smoke dude. Jk :D

PD and the rest of the casino apply same rule once there ToS was violated because they need to submit it for AML compliance. If the guy accused was indeed a money launderer, They will be the one liable for letting the crime happened on there casino.

That's what I am thinking too, I don't think if he is saying the truth but he can send us a proof if ever, but I think providing KYC is only needed if that thing occurs, we don't need to provide ID for us to play, but I think if we are going to withdraw a large scale of money that he did not touch even once, or play and it is just someone who send it to his casino account, and that is their medium to make transaction then maybe that is the reason why PD needed his identity.

As I perceived, you just put your own money and decided to take it out and that is where the problem happened. First of all, they need you to comply with their Terms and Conditions, and after you have complied, they promised you with action but they didn't do anything. That is unfair on your end to be treated that way as you are a customer, you just need to take your money out for your personal reasons. Since you have already given your identity, they should do their end to help and support you as that is their job. I really believe that the problem here is with the customer representative. Aside from contacting the support, perhaps you can contact someone in Primedice and also include in your report the dissatisfaction you have experienced.

I don't think Primedice would ruin their reputation because of some sort like that I'm sure that there's a reason behind it. I think you have invested a big amount of money and you needed to undergo to KYC I think they mandatory needed to ask it since it's according to their ToS and in compliance with their regulation.

Indeed some people use big gambling sites to mix dirty money, so if I were Myths B, I would not be surprised by the delay in the results of the check. If after three working days the situation is not cleared up then you can create a separate topic in the reputation but of course with all the proofs.

Hey,

I don't see your username anywhere can you post that or send me a pm and i can check whats the problem with your account and we can sort it out asap.

we have dedicated mixers for cryptos and they arent that expensive and i guess mixers wont care if where did the money came from or where will it be heading but they will only do what the job are but why the op didnt used them ? what he is telling the truth and he is really a gambler

and the act of depositing and withdrawing in a gambling site do happens normally but not all user done this are money launderers or doing an illegal business .

 i tried it on pd once where i depo and then withdraw , the reason i did that becaus i have a small funds there but i cant withdrew it because i am halfway from the minimum withdraw .

You should have read first their TOS in order to avoid this kind of issues, I wonder also if there are certain times of wagering before someone can activate the withdrawal process in their account as it is simply not appropriate if I were to say because what if someone has wagered 3x only and he wins then he decided to cashout  his money then he will face the same issue to OP?

Base on dicesites, Primedice is the #1 base on wagered and bets so I don't think so that they will just freeze a one account that will likely to affect their reputation. I will just hope that your issue will be solve as soon as possible as you already send their required documents in order to process your withdrawal request.

Honestly speaking I am with PD here not because of their reputation but because I understand what's the problem here.

Look a lot of guys use casinos as crypto mixing service and money laundering might happen if these casinos are not alert and hence when a player deposits money, doesn't wager or play anything and then withdraws it, the casinos has to ask some questions and KYC might be asked to ensure we know the identity of the player in case any suspicious or fraudulent activity is associated with him.

I believe that's the reason they asked for identity but I do agree it feels bad as a player when you have to submit KYC.

You could just wager if they have told you to do it instead of getting yourself into a forced KYC. That's what you have to do and they've seen some activity that they don't like with your account.

@OP the owner has posted on this thread, send him a message. He'll take action on your problem.

While I can understand why you are mad at the same time you need to view this from their point of view, long ago when casinos allowed people to withdraw their money without any wager requirements hackers used casinos to mix their coins and get away with crimes, that is why most casinos have that policy and while you do not like to hear it, you have to do it if you plan to keep gambling in cryptocurrency casinos, because I can assure you that if you do this again in another casino the same will happen again.

Actually you need to read the OP again because he didn't win anything instead he just deposited some money and decided not to play and cash it back out to his wallet.

I think there must be a good reason for primedice to ask for documents because I am playing since years and never have been asked to submit any kinf of document to them despite having some good and big wins at times.

I would love to read a verdict from primedice about this because from what is posted here so far, there was no need for documents.

They are just been conscious and operating within their TOS because some money launderer and hackers once used gambling/exchange site deposit and withdraw as a way to clean their coin or stay hidden from the authority which I believe was the reason why they ask you for an ID verification since you just deposit and withdraw the funds without doing anything with it.

I'm not sure if that policy or requirements are added to their TOS in the past but what i know is this happens because of Some illegal activities that the gambling site is being used for Mixing or scape goat to make clean those amount coming from their activities.
Well the wager maybe is just part of tactics to at least proving you are not just using their platform in other things than gambling or to Pause for a while your account while under investigation.

But maybe this will be clear now as the Owner answered already and will check the issue to solve right away.
Not taking 24 hrs and the response is already here,Good to see you around ..

Quoting this post for OP so that it will not be flooded by other general comment. This is the only answer to your problem.

To everyone, Please stop posting your opinion here so that  this issue will solve easily. Micro is the only guy here in the forum that can give us the clear explanation about the issue and solve it.

Update, Now I got my balance back after 24hours.  Thanks for you all feed guys.

I really want to reply those post but I'm not good with my language, wish you all understand, I have learn lot for my case.

I just felt if TOS was due to suspicious behavior like a deposit then left is dangerous, it's funny... We had control full for own money want to buy or not, they not goods.

They allow gambler to withdrawal my money If gambler do betting or get some wagered? How possible wagered could avoid people from money laundry?

If they want to avoid money laundry they must collect all data ID for those gambler, KYC before deposit.

They got some an ID what's for? How possible they could stated the ID were real one? How if  they collect ID then allow people withdrawal, meanwhile those ID are faked.

Please don't tell me about happy now, I have sacrificed a lot for this case.

Like it or not, PrimeDice or any other gambling sites operates in certain jurisdiction that will inevitably have some form of AML/KYC policy to follow. You can't fault them for being cautious about certain behaviours and require additional verification. Most gambling sites avoid getting themselves into this situation and only flag suspicious transactions to avoid collecting too much data.

There's obviously a chance that the ID is a fake but if anything happens, they can still produce something to prove that they have done their due diligence and that any mishaps is not their fault.

Now that this is done, you can't probably avoid using PrimeDice or any other gambling sites in the future if you don't want to deal with this kind of situations and that the thread should be closed.

Thanks for your corner, I just want to share my bad experience, I'm already said before they are WON for this case.

Now I don't know my ID will be end up, i'm bored withthey are trusted company or licensed. In fact, we are know those seller data get from...

Thread locked.