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I didn't use my ledger nano s for 2 years. I download Ledger live, because Chrome BTC App replaced with. There was connection problem first. ((oops, couldn't connect to device device detected but connection failed. please try again or contact ledger support if the problem persists))  

I after restored with 24 words. I couldn't solve this isue and bought a new ledger nano x. I resoted that also with 24 words. I can't see my coins at Ledger live. My coins keys are starting with 1( BTC Legancy) . But the account shows only btc segwit vs native segwit accounts with 0 balance.

I also tried with Electrum BTC Legancy. Unfortunatly i can't see my coins. Ledger support do not reply to tickets.

My 24 words seed are correct, i'm sure about that. I also didn't set an 25th word.

Is there anyone can help me with that? Thank you

Did you use more than one legacy account? If so, you have to modify the derivation path after you select that you had a legacy account in Electrum. m/44'/0'/0' - if you increase the last number then you will get a different account. As far as I remember, the Chrome app didn't allow you to create a new account if you didn't fund the previous one. It's worth giving a try, though. Have you followed this article (https://support.ledger.com/hc/en-us/articles/115005161925-Set-up-and-use-Electrum)?

Thank you. I tried m/44'/0'/0' up to 5.

Do you still have your nano s?

You might want to try to use a different port/cable (e.g. the one you use with your nano x).
This could be enough to grant you access to your coins again.


If you have already tried that or this is not an option, can you try to add a legacy account within ledger live? Or is that option not available for you?

Thank you for your reply.

Yes, i have Nono S. I can login to ledger live now. But unfortunatly i can't see my coins.

I don't know how to add a legacy account within ledger live. There are only btc segwit vs native segwit accounts with 0 balance.

Maybe i reset my ledger nano s instead of to restore. That was before i restored with Nano X

Ledger Live will only add a "Legacy" account, if it finds "history" on the Legacy account. It does not allow you to create a new Legacy account (it only allows new Segwit or Native Segwit accounts).

If it is not finding your Legacy account, then either:

1. The 24 word seed is not the correct seed for your Legacy wallet (and/or "the 25th word" if any)
or
2. You did something weird like selected a receive address from the dropdown list in the Chrome App instead of using the "Receive" tab to get an address. If you did this, there is a chance that the address you selected from the Chrome App was either outside the "gap limit" of Ledger Live (and also Electrum)...


- If the problem is caused by #1, you're going to really struggle to recover your funds unless you can find the correct 24 words (+ 25th word if any) :-\
- If the problem is caused by #2, you can try following the solution here to raise the gap limit in Ledger Live: https://support.ledger.com/hc/en-us/articles/360010892360-Address-gap-limit

Try using a ridiculous number for the gap limit like 100. It might take a long time for it search them all when you try to add accounts... but it should find any Legacy history. I am fairly sure that the Chrome App didn't pre-generate more than 100 addresses.

I am having a similar issue... BTC legacy account not showing up on ledger live or electrum but traced addresses from coinbase and my btc is still in there. Ive done 12 derivations on electrum with no results.. Did you figure your issue out or did ledger ever respond to your tickets? Im not sure what to do now.... any help is appreciated :)

Everything in this thread also applies to you:



It is hard to help you without any information.

When did create your legacy account and where exactly did you get the receiving addresses from ?

Further, if "legacy account is not showing up" in electrum, than you have chosen the wrong script type. You need to choose P2PKH for legacy addresses to show up.

Are you 100% sure that those addresses were actually from your Ledger device? ??? What makes you believe this to be the case? Were they labelled that way in Coinbase? or are you relying on memory? ???


What exactly did you do in Electrum? Did you use your 24 words or did you create a standard wallet with the "use a hardware device" option? And what "derivations" did you use? ???

If you let us know exactly what you've already tried, we won't waste time suggesting things you've already attempted.

Hey Bob, thank you so much for your help! I had the legacy wallet with the BTC but couldn't send receive anything. So one of the threads I was reading said delete the wallet and re add it but there is no way for me to re add the legacy account. I believe the seed is correct because another thread said to get the pin wrong 3 times and redo the seed. (this is when i was trying to solve my issues with sending and receiving the btc.) but when I redid the seed it showed the legacy wallet again but still couldn't send and receive. So now that I deleted the legacy wallet (from reading another post) and can not add it back now. I don't see anything.. but when I check the public addresses the btc is still in there.

The wallet has been sitting for a few years the last time I really dealt with it was when the segwit stuff happened and I had to pick what to switch it to and it made a legacy account. I would periodically check my ledger and make sure everything was ok. and it was. but now this month everything is not ok for the first time.

the receiving addys are from coinbase transfers and also a log I saved from ledger live of my wallet having those send/receive issues. I really just bought BTC a few years ago and split it up partially between a trezor and a ledger nano s and it sat there.

In electrum I did choose legacy and I made maybe 12 derivatives with no luck and also increased my gap limit on the ledger and electrum. Ive sent in a few tickets to ledger about my issue and have not heard anything back. (thats why I was wondering if the original poster heard from them and what they said) I have a log to show them of my account with the BTC in it demonstrating the failed send/receives issue

Im spending a few hours everyday trying to figure out the issue so I really appreciate you taking your time to help me it means a lot!

thank you xenon! The link for the electrum increase gap limit article was broken. But in Ledger live I have put it up to 100 with no luck.. But thank you for your time!

Hello HCP, thank you for your help. Yes I'm 100% sure, I haven't done any trades or anything just bought BTC a few years ago and split it up between a trezor and ledger and let it sit. So not much history to get confused with. one amount to the trezor and another few others to the ledger nano s, I checked it every few months with no issues and this is the first time I'm having issues. First my issues was a send receive issue which i have a log to show to the ledger help crew. But another forum said to delete the legacy wallet and add it back but thats not possible with the new ledger live just the chrome web app that is no longer active. In electrum i've done the pass phrase and standard wallet with legacy and 12 derivations. Ledger live I increased the gap to 100 with no luck. Thank you so much for your time and help it means a lot!

This doesn't sound right... and I'm confused as to what you actually did... the correct sequence is:

Standard Wallet -> Use a Hardware Device -> [connect ledger, unlock it with PIN, select Bitcoin app] -> Next -> [Select Ledger Device that is found] -> Legacy (don't touch the derivation path, it should be m/44'/0'/0' ) -> Choose to encrypt the wallet file or not

That should recreate your Ledger Legacy wallet.

If this finds nothing, then you need to go into the Electrum console and enter:

Then enter:


If it still finds nothing, and you see no transactions in the history tab, then the chances are very high that the 24 words you have written down are not the 24 words that your Ledger had before you wiped it. :-\


One last thing... did you ever use a passphrase (aka 25th word) with your Ledger? ???