|
Title: Stake.com Blocked 4k euro without explenations from days - PROBLEM SOLVED Post by: CryptoLoveee on January 15, 2021, 04:00:40 PM Hello, i would prefer not to do this post but the situation is crazy and i dont know what to do anymore.
Stake.com blocked me 4000Euro, cash-in are still available but cashout are blocked, i didn't had any explenation about it and their support service is just jumping me to contact them through an e-mail that still didn't answer me. They keep saying me that it's another "department" and that they cant do anything. Now is nearly 2 days this happened and i still didn't had any reply or answer, im seriusly worried about being scammed. What can i do? thanks for help. Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: suchmoon on January 15, 2021, 04:03:31 PM They keep saying me that it's another "department" and that they cant do anything. Now is nearly 2 days this happened and i still didn't had any reply or answer, im seriusly worried about being scammed. I doubt they would scam you and it sounds like you might be withholding some details of this story. What exactly did the customer service say? What "department" is involved? Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: Coin_trader on January 15, 2021, 04:07:18 PM Add screenshot of your email conversation to there support. This will serve as evidence that they are really not doing any action to your concern. Usually they will send notification email regarding there action to your account.
You can post too your concern on there ANN thread which you can find here: https://bitcointalk.org/index.php?topic=2072589.0 You can use imgur.com to upload image and insert the image URL here. Stake representative will surely reply here soon once you provide valid proof to your claim. Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: CryptoLoveee on January 15, 2021, 04:26:46 PM They keep saying me that it's another "department" and that they cant do anything. Now is nearly 2 days this happened and i still didn't had any reply or answer, im seriusly worried about being scammed. I doubt they would scam you and it sounds like you might be withholding some details of this story. What exactly did the customer service say? What "department" is involved? Nikola Hi. Your account has been suspended for the moment, you will need to contact our accounts team at accounts@stake.com for more information about this. me: but why i cant take my money? Nikola Because the account has been suspended. me: and why i cant chat about it? how much i will have to wait via chat? Nikola You will need to contact us at accounts@stake.com from the email linked to the account about all the information. me: there are 4 people online here and no one can help me to do it faster ? i need my money Nikola Unfortunately no, the accounts team is a different department. What should i hide on a casino site? they didn't say me nothing just blocked my money and "department" is not answering me Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: bL4nkcode on January 15, 2021, 04:45:01 PM For clearer proof(s) of accusing staked.com as scam which I doubt that you were scammed by them, kindly follow the scam report format (https://bitcointalk.org/index.php?topic=260073.0) and post your updated details on your OP including the email/chat logs you just posted screenshots or copy-pasted logs.
Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: suchmoon on January 15, 2021, 04:56:08 PM You will need to contact us at accounts@stake.com from the email linked to the account about all the information. Did you contact that e-mail address? What did they say? If you didn't then your complaint is premature, not to mention that there is not much anyone can do here for you. Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: CryptoLoveee on January 15, 2021, 05:09:16 PM You will need to contact us at accounts@stake.com from the email linked to the account about all the information. Did you contact that e-mail address? What did they say? If you didn't then your complaint is premature, not to mention that there is not much anyone can do here for you. sure i did, immidiatly about 40 hours ago and still i had no reply and no email from them. i understand it can look premature but for me those are a lot of money and 40 hours without any explenation passed, i am getting very anxious Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: CryptoLoveee on January 15, 2021, 10:18:24 PM Add screenshot of your email conversation to there support. This will serve as evidence that they are really not doing any action to your concern. Usually they will send notification email regarding there action to your account. You can post too your concern on there ANN thread which you can find here: https://bitcointalk.org/index.php?topic=2072589.0 You can use imgur.com to upload image and insert the image URL here. Stake representative will surely reply here soon once you provide valid proof to your claim. - January 14, 2021 --- 11:36 AM | me: hellp 11:37 AM | me: i was trying to withdraw 1000 euro but i cant there is any error in the system? 11:38 AM | Nikola from Stake support team: Hi. Your account has been suspended for the moment, you will need to contact our accounts team at accounts@stake.com for more information about this. 11:39 AM | me: but why i cant take my money? 11:39 AM | Nikola from Stake support team: Because the account has been suspended. 11:40 AM | me: and why i cant chat about it? 11:40 AM | me: how much i will have to wait via chat? 11:41 AM | Nikola from Stake support team: You will need to contact us at accounts@stake.com from the email linked to the account about all the information. 11:42 AM | me: thre are 4 people online here and no one can help me to do it faster ? 11:42 AM | me: i need my money 11:42 AM | Nikola from Stake support team: Unfortunately no, the accounts team is a different department. 11:45 AM | me: and there is not a faster way? 11:45 AM | me: to contact them? 11:45 AM | me: and i cant underrstand why if account is supsended i cant widrawh my money 11:46 AM | Nikola from Stake support team: There is no faster way, you will need to go trough them. 11:46 AM | me: and i will be able to cashout? 11:46 AM | me: cause this look crazy 11:47 AM | me: limitations on bets or whatever happen if you are lucky but i cant take my money? 11:48 AM | Nikola from Stake support team: As I said, for all the information you will need to contact accounts, we don't have any information about this at the moment. 12:17 PM | me: how much time is needed for reply? 12:17 PM | me: and i can call some number to do faster? 12:20 PM | Nikola from Stake support team: They will reply as soon as they are able to, unfortunately this will need to go trough email. 05:00 PM | me: i worte a mail 7 hours ago still nothing 05:06 PM | Milos from Stake support team: Hey there. 05:07 PM | Milos from Stake support team: Our relevant team will reply as soon as they are able to, thank you for your patience. 05:20 PM | me: but i cant get more information? 05:20 PM | me: that my money are freezed for no reason? 05:26 PM | Milos from Stake support team: They will give you all the information you need. 06:55 PM | me: but can i understand why how they block an account? 06:55 PM | me: cause i dont get it 06:57 PM | Milos from Stake support team: It is out of our jurisdiction, as I told you, They will explain everything to you. 07:02 PM | me: but there must be an urgent way for someone to understand what is going on or you can just block money i need to use to survive ? 07:02 PM | me: you are a human too 07:02 PM | me: this are money i need and i was counting on 07:03 PM | me: it's not money i can leave here blocked waiting someone who answer me via email, in 2 days i have to pay (private stuff) and i dont even have money for that 07:10 PM | Milos from Stake support team: I understand you, but I am sportsbook manager here, it is our of my jurisdiction, I can only promise you that I will send request to process your case as soon as possible --- January 15, 2021 --- 11:12 AM | me: hello integrity team still didnt reply me 11:12 AM | me: how is possible? 11:14 AM | Dusan from Stake support team: They will reply as soon as possible. 11:14 AM | me: yea but i will have to make a post in bitcoin talk 11:14 AM | me: this is not possible 11:15 AM | me: to have found blocked without any reason and without explenation 11:15 AM | Dusan from Stake support team: As my colleagues already explained, our integrity team will reply as soon as possible. 11:16 AM | me: they should contact before asap if they decide to block me 4000 euro that i need right now 11:21 AM | Dusan from Stake support team: Sorry for waiting but as soon as they check all the messages on their email they will respond. 11:49 AM | me: and its possible i need to wait days for talk to someone about something so important? 11:51 AM | Dusan from Stake support team: Yes, it is, because you have to remember that this is a number 1 place to gamble on right now and there are a lot of users, we are swamped, they will reply as soon as possible. --- Exported from Stake support team on January 15, 2021 at 06:20 PM Belgrade time CET (GMT+0100) Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: Maasdamer on January 16, 2021, 03:34:10 AM Thats the exact same shit they pulled on me.
After days of waiting for an email they then said they accuse me of multi accounting which was not true. I had to verify myself by sending ID and selfie and so on and then waited again for days without any reply. I only got is solved because one guy here took care of it. The support of stake is terrible and they dont want to help. Normal support said they are not responsible and the accounts@blabla people just didnt reply. 100% they accuse u of multi as well, thats the classic online bookie bs these days. Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: CryptoLoveee on January 16, 2021, 10:27:35 AM Thats the exact same shit they pulled on me. After days of waiting for an email they then said they accuse me of multi accounting which was not true. I had to verify myself by sending ID and selfie and so on and then waited again for days without any reply. I only got is solved because one guy here took care of it. The support of stake is terrible and they dont want to help. Normal support said they are not responsible and the accounts@blabla people just didnt reply. 100% they accuse u of multi as well, thats the classic online bookie bs these days. And still no reply over here too and they blocked me 48h ago Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: Maasdamer on January 16, 2021, 01:40:45 PM Thats the exact same shit they pulled on me. After days of waiting for an email they then said they accuse me of multi accounting which was not true. I had to verify myself by sending ID and selfie and so on and then waited again for days without any reply. I only got is solved because one guy here took care of it. The support of stake is terrible and they dont want to help. Normal support said they are not responsible and the accounts@blabla people just didnt reply. 100% they accuse u of multi as well, thats the classic online bookie bs these days. And still no reply over here too and they blocked me 48h ago Thats nothing. I waited 4-5 days for the email reply and after sending kyc documents I didnt get a reply for over a week. Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: Bitum on January 16, 2021, 02:10:42 PM I don't need to do KYC, if you already ask something like that, then that is a bad sign. I played there too and had confidence, but now I don't know what to say. In any case, good luck to you in solving your problem
Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: CryptoLoveee on January 16, 2021, 02:50:43 PM Thats the exact same shit they pulled on me. After days of waiting for an email they then said they accuse me of multi accounting which was not true. I had to verify myself by sending ID and selfie and so on and then waited again for days without any reply. I only got is solved because one guy here took care of it. The support of stake is terrible and they dont want to help. Normal support said they are not responsible and the accounts@blabla people just didnt reply. 100% they accuse u of multi as well, thats the classic online bookie bs these days. And still no reply over here too and they blocked me 48h ago Thats nothing. I waited 4-5 days for the email reply and after sending kyc documents I didnt get a reply for over a week. how is this possible? how much money did they block you and you solved then? it's super crazy im very worried of being scammed right now Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: Maasdamer on January 16, 2021, 06:23:10 PM I was a similar amount back then and it took overall around 1,5 - 2 weeks to finally got my money.
Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: aomakun on January 17, 2021, 02:51:01 PM I was a similar amount back then and it took overall around 1,5 - 2 weeks to finally got my money. nobody takes your words seriously maasdamer, you just complain about every sportsbook. nasty troll Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: sujonali1819 on January 17, 2021, 04:24:55 PM So op what about your issue now? You have already received the reply or still waiting? if you have any update feel free to share here time to time and marked it as resolved when it will successfully resolved.
As the live support team said they will reply asap when the other department will read it. Then you should wait for little more. Or you can pm to the official stake account on this forum. Maybe they can help to resolve it asap. Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: Maasdamer on January 17, 2021, 05:51:09 PM I was a similar amount back then and it took overall around 1,5 - 2 weeks to finally got my money. nobody takes your words seriously maasdamer, you just complain about every sportsbook. nasty troll LOL who the fuck is that bitch? Back on the corner blowing u little shit. When you have a 5min break from sucking u can go here https://bitcointalk.org/index.php?topic=5281906.0 . Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: hulla on January 17, 2021, 10:54:47 PM Hello, i would prefer not to do this post but the situation is crazy and i dont know what to do anymore. Post your accusation in the right way using the below info and provide the right evidence.Stake.com blocked me 4000Euro, cash-in are still available but cashout are blocked, i didn't had any explenation about it and their support service is just jumping me to contact them through an e-mail that still didn't answer me. They keep saying me that it's another "department" and that they cant do anything. Now is nearly 2 days this happened and i still didn't had any reply or answer, im seriusly worried about being scammed. What can i do? thanks for help. Code: [b][color=black]What happened:: [/color][/b] So op what about your issue now? You have already received the reply or still waiting? if you have any update feel free to share here time to time and marked it as resolved when it will successfully resolved. By checking the post history, the issue is still on and the live support team couldn't help him and he sent an email to the address giving to him but he hasn't known the reason why his account was blocked but I think sending PM to the stake representative on here is the best alternative he has As the live support team said they will reply asap when the other department will read it. Then you should wait for little more. Or you can pm to the official stake account on this forum. Maybe they can help to resolve it asap. Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: Stunna on January 18, 2021, 09:00:41 AM Please PM me your username and I will look into what is causing this delay.
Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: agentF on January 18, 2021, 11:01:48 AM Hello, i would prefer not to do this post but the situation is crazy and i dont know what to do anymore. Stake.com blocked me 4000Euro, cash-in are still available but cashout are blocked, i didn't had any explenation about it and their support service is just jumping me to contact them through an e-mail that still didn't answer me. They keep saying me that it's another "department" and that they cant do anything. Now is nearly 2 days this happened and i still didn't had any reply or answer, im seriusly worried about being scammed. What can i do? thanks for help. I dont know your case, but i can speak only regarding my experience with stake. Im on a Platinum level on stake - Here is a photo to support my claim (https://i.ibb.co/zbhSc5D/Screen-Shot-2021-01-18-at-13-00-06.png) - never had a single problem to withdraw any amount, i think those guys have the fastest withdrawal on the market. Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: CryptoLoveee on January 18, 2021, 07:14:49 PM Please PM me your username and I will look into what is causing this delay. Done, Thanks for your help :) Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: CryptoLoveee on January 19, 2021, 11:18:49 AM I dont know your case, but i can speak only regarding my experience with stake. Im on a Platinum level on stake - Here is a photo to support my claim (https://i.ibb.co/zbhSc5D/Screen-Shot-2021-01-18-at-13-00-06.png) - never had a single problem to withdraw any amount, i think those guys have the fastest withdrawal on the market. Im not saying nothing bad right now, just what happened, they suspended my account with 4000euro without reason, and from 5 days i had no explenation why and no one is answering my questions, just Stunna over here wrote me the first message saying me it will look on it. Im just sharing my story hoping it will end fast and well Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: CryptoLoveee on January 20, 2021, 11:28:50 AM And still nothing, no emails and Stunna still didn't read i guess cause i have no reply...and in the maintime bitcoin is going down and i'm without money i needed and i was counting on. :'( :'( :'(
Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: Stunna on January 21, 2021, 02:42:58 AM And still nothing, no emails and Stunna still didn't read i guess cause i have no reply...and in the maintime bitcoin is going down and i'm without money i needed and i was counting on. :'( :'( :'( The frozen withdrawal is related to multi-accounting. Unfortunately the email you sent was marked as spam and they found it yesterday in spam folder. I've been informed that support has been in touch with you. Can you please confirm this Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: CryptoLoveee on January 21, 2021, 05:13:17 PM And still nothing, no emails and Stunna still didn't read i guess cause i have no reply...and in the maintime bitcoin is going down and i'm without money i needed and i was counting on. :'( :'( :'( The frozen withdrawal is related to multi-accounting. Unfortunately the email you sent was marked as spam and they found it yesterday in spam folder. I've been informed that support has been in touch with you. Can you please confirm this I still didn't recive any information about it and i haven't done multi account, i hope they will contact me soon to understand what is going on, thanks for your intrest Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: DarkoReborn on January 21, 2021, 08:16:09 PM Hello!
My name is Darko and I am part of the sportsbook support on Stake. Would you be able to reach out to me on the Live support platform from your account? We can take it from there as I am not sure what is causing the issue with exchanging emails with our security team. Have a good day. Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: BTCGOLD on January 23, 2021, 10:16:19 AM Please PM me your username and I will look into what is causing this delay. Were you able to solve the situation from this user? We did not see anything written on the forum. Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: CryptoLoveee on January 23, 2021, 11:20:01 AM Please PM me your username and I will look into what is causing this delay. Were you able to solve the situation from this user? We did not see anything written on the forum. Hello, the situation right now is still not solved, i made KYC yesterday (that i'm not super happy about) cause i play on stake exactly to be anonymus . I made it with support chat with Darko that was really helpful, for some reason there was a problem from their side to find my emails. Now i'm still waiting for them to check it and my money are still frozen from 9 days :'( Title: Re: Stake.com Blocked 4k euro without explenations from days Post by: CryptoLoveee on January 24, 2021, 06:25:38 PM Hello, i would like to inform the community that my account finally got unlocked and i got my money back. Problem was solved and im very happy about how Darko helped me and handled the situations.
Thanks to whoever helped me somehow! Title: Re: Stake.com Blocked 4k euro without explenations from days - PROBLEM SOLVED Post by: Cacingkemi on January 26, 2021, 07:50:58 PM If the problem is solved, lock this topic to make sure people can not reply on it anymore.
|