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Other => Beginners & Help => Topic started by: hej58 on February 26, 2021, 07:05:32 PM



Title: keepkey shapeshift problem
Post by: hej58 on February 26, 2021, 07:05:32 PM
Hello,  I have a problem logging into shapeshift with my kk,support says when it says busy you should go to settings and delete keepkey,does this sound right to you,shapeshift did takeover keepkey tho---many thanks in advance


Title: Re: keepkey shapeshift problem
Post by: BitMaxz on February 26, 2021, 07:32:04 PM
They might be told you to uninstall the Keepkey client in your browser and install it again.

Do you have any backup recovery seeds of your Keepkey wallet?

If you have then you can proceed on uninstalling the Keepkey client from your browser.

You can follow the guide below on how to install the latest Keepkey client.

- https://keepkey.zendesk.com/hc/en-us/articles/360001411570-Getting-Started-Initializing-Your-KeepKey-Device

Or try to clear your cache data from your browser or use incognito mode when logging in into shapeshift.


Title: Re: keepkey shapeshift problem
Post by: hej58 on February 26, 2021, 07:47:32 PM
It just says to find keepkey in usb settings and find your kk click on it and remove device  refresh beta shapeshift or restart pc,  it worked in December but not now--just hope my coins are still on there


Title: Re: keepkey shapeshift problem
Post by: BitMaxz on February 26, 2021, 08:26:43 PM
It just says to find keepkey in usb settings and find your kk click on it and remove device  refresh beta shapeshift or restart pc,  it worked in December but not now--just hope my coins are still on there


Maybe your Keepkey wallet needs to update to the latest firmware.

Do you have a 12 words seed backup?

If yes then you can try to update your Keepkey to the latest version you can follow the guide from here

- https://keepkey.zendesk.com/hc/en-us/articles/360001411210-How-to-Update-your-KeepKey-Client-App-and-Firmware


Title: Re: keepkey shapeshift problem
Post by: hej58 on February 26, 2021, 08:38:38 PM
yes kk is updated, I think kk client is retired,but not sure just not sure what to do thanks for replys and any info you may have to help


Title: Re: keepkey shapeshift problem
Post by: decodx on February 26, 2021, 08:51:00 PM
yes kk is updated, I think kk client is retired,but not sure just not sure what to do thanks for replys and any info you may have to help

You avoid answering an important question.

Do you have a 12 words seed backup?
Do you have any backup recovery seeds of your Keepkey wallet?

With backup recovery seed you can easily recover your wallet no matter what:
https://keepkey.zendesk.com/hc/en-us/articles/360001449050-How-Do-I-Recover-on-My-KeepKey-


Title: Re: keepkey shapeshift problem
Post by: hej58 on February 26, 2021, 09:30:16 PM
The answer to the important question is yes I do have my 12 word backup


Title: Re: keepkey shapeshift problem
Post by: BitMaxz on February 26, 2021, 09:38:44 PM
If you have a backup seed then you can try to wipe your Keepkey and then use your 12 words seed to restore your wallet.

You can follow the guide from here https://shapeshift.zendesk.com/hc/en-us/articles/360018433760-How-Do-I-Wipe-My-KeepKey-

But first, before you do this try it first with another USB cable which is known working, and maybe the USB you currently use is damaged.


Title: Re: keepkey shapeshift problem
Post by: hej58 on February 26, 2021, 10:07:13 PM
hmm good advice but just afraid to do this step but will try another cable  ty


Title: Re: keepkey shapeshift problem
Post by: Stalker22 on February 27, 2021, 01:05:51 PM
hmm good advice but just afraid to do this step but will try another cable  ty

I believe you can verify your seed phrase in any software that supports BIP 44.
Supported clients are, for example, Electrum or Mycelium. Just make sure you work in a safe environment.