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Title: Poloniex cannot change the email address assigned to an account Post by: trigger1975 on April 09, 2021, 08:09:03 AM Remark: Not sure if this is the right board for this. So if this matter fits better into another board, I ask the mods to kindly move it to where it better fits. Thanks!
I have a Poloniex trading account since 2016. As I was focusing on trading Forex since 2017, I have not logged into that account since then. In the meantime, I have lost possession of the email address I have used to create my Poloniex account. I wanted to re-loggin now to my account so I've reached out to Poloniex Support to change the mail address so I can log in again. Indeed I was awaiting some sort of owner verification to assure I'm the owner of that account. But, as it seems to be rocket science for Poloniex to change the email address of an account, I am not able to get back access to it. They say, it's just not possible to change the address assigned to an account. So I'm losing access to it and therefore losing all my trading history. I even cannot check by myself if I have left any (small) funds in that account. I have to trust them saying no funds left. >:( Sure it'd be my – and only my – fault if there are funds left. I'm totally accepting my own responsibility. That's not the point … But as long as the exchange is still in business they shall have some sort of account-recovery with owner verification process to get back access to the owner … So beware: don't ever lose possession on an email account you might have used for any exchange Title: Re: Poloniex cannot change the email address assigned to an account Post by: mk4 on April 09, 2021, 08:40:29 AM Whenever I hear about Poloniex, pretty much 90% of what I hear are bad news.
Just screw that exchange altogether, and just move to Binance or FTX if you need an exchange with a good number of trading pairs. The Trading Discussion section is probably fine, but this would probably be more fitting in the Service Discussion[1] section. The move option is near the bottom left corner of this page. [1] https://bitcointalk.org/index.php?board=85.0 Title: Re: Poloniex cannot change the email address assigned to an account Post by: tranthidung on April 09, 2021, 12:38:21 PM In the meantime, I have lost possession of the email address I have used to create my Poloniex account. I wanted to re-loggin now to my account so I've reached out to Poloniex Support to change the mail address so I can log in again. Indeed I was awaiting some sort of owner verification to assure I'm the owner of that account. You have to secure your email and your account on Poloniex, passwords, 2FA, etc. It is abnormal if exchange allow you to change your email address.It is suspicious change if you even can not log in your account and initial email. Exchanges don't take risks and let customers change account information (initial email to new email) after access is lost like you. If any exchange provides recovery by ID verification or address verification, it is good for their customers but you can not blame if they don't provide. I don't investigate account recovery process guide but if their guide does not mention about such procedure, you lose one more point. I don't protect Poloniex, frankly. Quote 8. SECURITY OF USER INFORMATION https://poloniex.com/terms/You are responsible for maintaining the confidentiality and security of any and all account names, User IDs, passwords and any other security feature that you use to access the Services. You are responsible for (i) keeping your email address up to date in your Account profile and (ii) maintaining the confidentiality of your User information and the security of your Account, which includes the enabling of all relevant security features. You agree to notify Polo immediately if you become aware of any unauthorized use of the Services or any other breach of security regarding the Services. Polo will not be liable for any loss or damage arising from your failure to protect your Account or your User information. We shall not bear any liability for any damage or interruptions caused by any computer viruses, spyware, or other malware that may affect your computer or other equipment, or any phishing, spoofing, or other attack. We advise the regular use of a reliable virus and malware screening and prevention software. If you question the authenticity of a communication purporting to be from Polo, you should login to your Account through the Poloniex website (poloniex.com) (the “Site”) or via the App, not by clicking links contained in emails. We use reasonable efforts to protect your Account, and we need you to do the same. It is important that you always protect not only your password but also the email account associated with your Account and any device used to access your Account. We strongly advise you to enable two-factor authentication: this offers you greater protection from possible attackers attempting to log in to your Account than password alone and in situations where your email and/or password is compromised by a third party data breach. Quote Email Address https://support.poloniex.com/hc/en-us/articles/360040029833-How-to-Update-Your-Account-InformationDue to security precautions, it is not possible to change the email address that was used to create your account at the time of registration. If you have access to the email you'd like to switch, simply create a new Poloniex account and transfer your funds from the original account to your new account. Title: Re: Poloniex cannot change the email address assigned to an account Post by: crwth on April 09, 2021, 12:42:30 PM Why did you lose your access in the first place? Mostly if you register on an exchange, there's verification on your email, saying that it's yours and you have access. Do you have any way to recover the email account instead?
Whenever I hear about Poloniex, pretty much 90% of what I hear are bad news. Since Poloniex was one of the earliest exchanges, I expect nothing more than that percentage lol.Title: Re: Poloniex cannot change the email address assigned to an account Post by: Dave1 on April 09, 2021, 12:56:49 PM This is an old issue from Poloniex
https://www.reddit.com/r/PoloniexForum/comments/6ecscc/no_response_from_customer_support_on_changing/ I'm not really sure, maybe you can post your problems from that subreddit, https://www.reddit.com/r/PoloniexForum/ and see how it goes. Title: Re: Poloniex cannot change the email address assigned to an account Post by: Myleschetty on April 09, 2021, 01:05:33 PM I google the exchange to be sure what was said about and the impression I have are bad.
https://i.postimg.cc/WpqzhzcZ/1.jpg (https://postimages.org/) But the best way for the OP to get back his account is to restore his email account back after all the email was his own and getting it back shouldn't be a problem.Title: Re: Poloniex cannot change the email address assigned to an account Post by: samcrypto on April 09, 2021, 01:18:40 PM This is why email account are very important, so you must protect it at all cost just like your private keys.
Poloniex is still a great exchange and probably just doing what is right, its not possible to recover it if you already lost your email account since there's a "forgot password" on Poloniex platform that allows users to access their account by changing their password thru their registered email. Maybe this can help, always look for ToS on any exchange site to avoid this kind of mistake. - https://poloniex.com/terms/ I google the exchange to be sure what was said about and the impression I have are bad. There's a lot of problems with this exchange in the past years, and from being on top now they are on the top 14 position but it doesn't mean that its a total scam, you have to do more research about it and don't believe on google easily, collect more sources. Title: Re: Poloniex cannot change the email address assigned to an account Post by: mk4 on April 09, 2021, 03:05:00 PM Since Poloniex was one of the earliest exchanges, I expect nothing more than that percentage lol. Poloniex was found in 2014, and Coinbase was found even earlier in 2012. While Coinbase sure has their fair share of bad feedback, the levels of bad feedback that I've been seeing about Poloniex is just in a different level lol. And since the acquisition from Justin Sun, I think it's just downhill from there. Title: Re: Poloniex cannot change the email address assigned to an account Post by: semobo on April 09, 2021, 03:43:51 PM It can be done but fir rhe security reasons they are not allowing customers to change their email addresses but most of the exchanges allowing it to do but its our responsibility to keep the passwords safe when you use your KYC documents to register there.
Title: Re: Poloniex cannot change the email address assigned to an account Post by: ryzaadit on April 09, 2021, 04:23:53 PM Quote But as long as the exchange is still in business they shall have some sort of account-recovery with owner verification process to get back access to the owner … Some exchanges can have a recovery option for email lose, some exchanges cannot even you can full filled the requirement to requested change into new email. But the case while some exchange can do that, they will ask you to provide several questions: - Provided KYC connected to the account. - Deposit and withdraw history. - Security question, If they have this option - Last password - And other data Is really a lot work. Title: Re: Poloniex cannot change the email address assigned to an account Post by: crwth on April 09, 2021, 04:29:20 PM Poloniex was found in 2014, and Coinbase was found even earlier in 2012. While Coinbase sure has their fair share of bad feedback, the levels of bad feedback that I've been seeing about Poloniex is just in a different level lol. And since the acquisition from Justin Sun, I think it's just downhill from there. Well, we all know that Coinbase is definitely at the top of all crypto related stuff and having seen the news about their possible IPO, it would even be more valuable. It's going to be a milestone for the crypto industry for sure. Since the company started as crypto and not just adapting it. Anyway, I didn't know that Justin Sun acquired it. :O I don't know what to feel. Maybe has something to do with DeFi things? Title: Re: Poloniex cannot change the email address assigned to an account Post by: trigger1975 on April 09, 2021, 04:31:39 PM Quote Email Address Due to security precautions, it is not possible to change the email address that was used to create your account at the time of registration. If you have access to the email you'd like to switch, simply create a new Poloniex account and transfer your funds from the original account to your new account. Well, that's the current version of the TOS. The account was created 19-October-2016 at at 21:31 CET. The TOS at account creation time was this: https://web.archive.org/web/20161008181523/https://poloniex.com/terms/. There is nothing in there that the Email address assigned to an account cannot be changed. I totally understand under security aspects that they are denying to change the assigned email address if the owner cannot proof the ownership. But they are not even have a process to do so and explicitly exclude this in their current version of the TOS. BTW: the quote above wasn't even in written in the TOS version 21-January-2020 (https://web.archive.org/web/20210127042714/https://www.poloniex.com/terms/). Title: Re: Poloniex cannot change the email address assigned to an account Post by: Mahanton on April 09, 2021, 08:23:39 PM Anyway, I didn't know that Justin Sun acquired it. :O I don't know what to feel. Maybe has something to do with DeFi things? https://www.theblockcrypto.com/post/75247/how-trons-justin-sun-plans-to-use-poloniex-to-capitalize-on-the-defi-craze https://medium.com/@seibelj/on-poloniex-and-working-with-justin-sun-9015041e8dc I do remember those good old days on Poloniex but now it turns out to be a shit exchange. Title: Re: Poloniex cannot change the email address assigned to an account Post by: Ryker1 on April 09, 2021, 10:33:56 PM Well, on my point --that is why I never suggest people put emails that they forget. As you can see, your account is ancient enough. Those days, Poloniex was not really that developed yet. That’s why it really is possible that you will not be able to retrieve it. Not yours and Poloniex’s fault anyway.
On the other hand, Poloniex should already have the option to authenticate accounts so just in case someone can’t remember their log-ins, verification is still possible to access. Perhaps the best way to do this here is to move on. You still have a lot of ways to earn though. Judging your account’s age, you might have grown as a trader already. I will be rooting on you. Title: Re: Poloniex cannot change the email address assigned to an account Post by: Scripture on April 09, 2021, 11:04:50 PM Since Poloniex was one of the earliest exchanges, I expect nothing more than that percentage lol. Poloniex was found in 2014, and Coinbase was found even earlier in 2012. While Coinbase sure has their fair share of bad feedback, the levels of bad feedback that I've been seeing about Poloniex is just in a different level lol. And since the acquisition from Justin Sun, I think it's just downhill from there. Some exchange have their own ways to recover your account despite of losing your email, but unfortunately its not available on Poloniex and there's no more way to recover your account aside from remembering your email address and its password. Title: Re: Poloniex cannot change the email address assigned to an account Post by: tippytoes on April 09, 2021, 11:57:44 PM Since Poloniex was one of the earliest exchanges, I expect nothing more than that percentage lol. Poloniex was found in 2014, and Coinbase was found even earlier in 2012. While Coinbase sure has their fair share of bad feedback, the levels of bad feedback that I've been seeing about Poloniex is just in a different level lol. And since the acquisition from Justin Sun, I think it's just downhill from there. Some exchange have their own ways to recover your account despite of losing your email, but unfortunately its not available on Poloniex and there's no more way to recover your account aside from remembering your email address and its password. Wow, long time I have heard about Polo exchange. Used that before when it was still with the old management. When they changed hands, I transferred all my coins and since then, haven't used this exchange. Since it is not the same management, I guess they have different terms and conditions now. And if the OP can't get access on his old account, there's no way of knowing if they are saying the truth that he has no balance anymore. Just another lesson that you really don't have to store your coins in an exchange, no matter how much you have on their platform. Title: Re: Poloniex cannot change the email address assigned to an account Post by: TravelMug on April 10, 2021, 01:28:37 AM Is Polo still relevant today? Lol, I thought almost all of their traders have move out since 2017.
In any case though, never used Polo before because of such negativity around 2017 and that's why I thought they should be gone or at least crypto traders don't use them anymore because there are a lot of exchanges that grow in 2017, like Binance. I'm sorry to hear the OP's case, probably time to move on and take that small lost. Title: Re: Poloniex cannot change the email address assigned to an account Post by: Ararbermas on April 10, 2021, 02:13:58 AM When it comes important files especially wallets and some exchanges and etc,.. always remember to back it up. Not one or two duplicate.. if its possible to have 10x copy just do it, to ensure you can recover all your stuff without hassle..
So accept the fact mate.. as is they are not responsible since at first, you have the chance to manage all the stuff that can be set up to be secured your account.. Lesson learn.. Title: Re: Poloniex cannot change the email address assigned to an account Post by: hugeblack on April 10, 2021, 03:47:47 AM You are in a weak position because in their terms of use they offer to keep the e-mail and not change it, but I see this is a useless rule.
They want people to forget their coins so that they can sell them in the future. If you have verified the identity, you may have an opportunity to try to contact the support team with sufficient documentation to be submitted because I think it is difficult to create two accounts for trading on many platforms. Title: Re: Poloniex cannot change the email address assigned to an account Post by: Johnyz on April 10, 2021, 03:58:20 AM You are in a weak position because in their terms of use they offer to keep the e-mail and not change it, but I see this is a useless rule. They don't want people to forget their email account, and its clearly written on their ToS its just that, their system and platform are not that advance compare to other exchange that allows you to recover your account even if you already lose control on your email account. To OP, this is a total loss already, seems like Poloniex can't help you anymore.They want people to forget their coins so that they can sell them in the future. Exchanges must consider this one, because there's a lot of hackers and even emails are being hacked nowadays so its important to have other options to recover your account not just through emails, KYC can be a big help on this. Title: Re: Poloniex cannot change the email address assigned to an account Post by: semobo on April 10, 2021, 06:44:55 AM Quote Email Address Due to security precautions, it is not possible to change the email address that was used to create your account at the time of registration. If you have access to the email you'd like to switch, simply create a new Poloniex account and transfer your funds from the original account to your new account. Well, that's the current version of the TOS. The account was created 19-October-2016 at at 21:31 CET. The TOS at account creation time was this: https://web.archive.org/web/20161008181523/https://poloniex.com/terms/. There is nothing in there that the Email address assigned to an account cannot be changed. I totally understand under security aspects that they are denying to change the assigned email address if the owner cannot proof the ownership. But they are not even have a process to do so and explicitly exclude this in their current version of the TOS. BTW: the quote above wasn't even in written in the TOS version 21-January-2020 (https://web.archive.org/web/20210127042714/https://www.poloniex.com/terms/). Title: Re: Poloniex cannot change the email address assigned to an account Post by: J1mb0 on April 10, 2021, 09:17:41 PM At the end of 2017 a friend of mine even had his account deleted completely on this exchange without any notice.
The email he used could even be used to sign up for a brand new account, he tried to contact support but ended up receiving nothing. Title: Re: Poloniex cannot change the email address assigned to an account Post by: janggernaut on April 10, 2021, 10:31:36 PM This is not a appropriate section, move to exchange section would be better.
Have been using Poloniex since 2015/2016 until now, never had any single issue. But about email changed request,yes we can't change our email. I have tried it too but it seems too complicated so i decided to not change my email, fortunately i still have access the old email. Title: Re: Poloniex cannot change the email address assigned to an account Post by: Lordhermes on April 10, 2021, 10:54:33 PM Have been using Poloniex since 2015/2016 until now, never had any single issue. But about email changed request,yes we can't change our email. I have tried it too but it seems too complicated so i decided to not change my email, fortunately i still have access the old email. I think poloniex is strictly avoiding theft on their customers account, in the other way round, it shouldn't have been a problem changing to new mail on poloniex, I have changed my email on Binance once but wasn't complicated. If a customer looses old mail, a customer looses account if logging in requires verification number from mail?Title: Re: Poloniex cannot change the email address assigned to an account Post by: Myleschetty on April 11, 2021, 04:25:17 PM I google the exchange to be sure what was said about and the impression I have are bad. There's a lot of problems with this exchange in the past years, and from being on top now they are on the top 14 position but it doesn't mean that its a total scam, you have to do more research about it and don't believe on google easily, collect more sources. the best thing is to avoid such exchange, isn't using an exchange someone trust was the giving advise? Title: Re: Poloniex cannot change the email address assigned to an account Post by: Dhoe on April 11, 2021, 07:03:04 PM Without you can access to your email how come Poloniex can change your email account, if you want to change email on poloniex you have open poponiex account and make verify for change email with new email account, you need to input code on poloniex account and confirm on old email, if you loss access with your email I think impossible to change email address on poloniex.
Title: Re: Poloniex cannot change the email address assigned to an account Post by: palle11 on April 11, 2021, 09:19:02 PM This is surely showing that email is important. It is better saving your email and password in a safe place . When I open an account whether on social media or whatever platform, is better you save your data passwords to avoid issues of such.
Title: Re: Poloniex cannot change the email address assigned to an account Post by: royalfestus on April 11, 2021, 09:26:57 PM Whenever I hear about Poloniex, pretty much 90% of what I hear are bad news. I dont think the exchange can be blame for user's loss of email address and access to the exchange account. The email address is as important as the access to exchange which I think anyone can claim the exchange with such excuse.Just screw that exchange altogether, and just move to Binance or FTX if you need an exchange with a good number of trading pairs. The Trading Discussion section is probably fine, but this would probably be more fitting in the Service Discussion[1] section. The move option is near the bottom left corner of this page. [1] https://bitcointalk.org/index.php?board=85.0 Title: Re: Poloniex cannot change the email address assigned to an account Post by: bandungan on April 13, 2021, 05:44:05 AM actually it is natural for an exchange to ask for exchange verification to change the email because we know verification is very much needed at this time. but if you have no large assets on Poloniex you can switch to another exchange such as Binance. but if there are assets that need to be saved you can try to do these steps and take your assets and leave the exchange
Title: Re: Poloniex cannot change the email address assigned to an account Post by: doomloop on April 13, 2021, 05:15:39 PM There is a difference between losing your email and losing your password or maybe something else. Email is like the most important part of everything you’re doing online so you should be very careful about it so not to lose access at all. I experienced something similar with another platform, and it happened that I activated the tow factor authentication and lost the phone number that I used to activate the two factor authentication and I had to use my email to verify to them that I am the real owner of the account and that’s how they were able to verify and then switch off the two factor authentication that was on my account and I was then able to login with just my password.
Assuming I had no access to my email and I was contacting support and telling them to change my email and my phone number and deactivate the two factor authentication, how do you think that sounds lol?. Unless maybe you did some kind of KYC on their platforms, that would be one way to verify that you’re the one owner of the account. Title: Re: Poloniex cannot change the email address assigned to an account Post by: trigger1975 on April 13, 2021, 09:24:37 PM There is a difference between losing your email and losing your password or maybe something else. Email is like the most important part of everything you’re doing online so you should be very careful about it so not to lose access at all. I experienced something similar with another platform, and it happened that I activated the tow factor authentication and lost the phone number that I used to activate the two factor authentication and I had to use my email to verify to them that I am the real owner of the account and that’s how they were able to verify and then switch off the two factor authentication that was on my account and I was then able to login with just my password. Assuming I had no access to my email and I was contacting support and telling them to change my email and my phone number and deactivate the two factor authentication, how do you think that sounds lol?. Unless maybe you did some kind of KYC on their platforms, that would be one way to verify that you’re the one owner of the account. As said in my OP – I'm not blaming them for my stupidness but for the lack of any process to recover from here. I have withdrawn quite some coins in 2016 and 2017 from their site and I can sign any message with all those addresses which were directed to my wallets. I have email copies of my account registration as well as deposit and withdraw actions. I have had the same issue with another service some time ago and sure it was a good amount of effort to fully meet their process until my account was recovered, but eventually it was recovered and still it was secure process. Title: Re: Poloniex cannot change the email address assigned to an account Post by: magneto on April 15, 2021, 09:05:53 AM Remark: Not sure if this is the right board for this. So if this matter fits better into another board, I ask the mods to kindly move it to where it better fits. Thanks! I have a Poloniex trading account since 2016. As I was focusing on trading Forex since 2017, I have not logged into that account since then. In the meantime, I have lost possession of the email address I have used to create my Poloniex account. I wanted to re-loggin now to my account so I've reached out to Poloniex Support to change the mail address so I can log in again. Indeed I was awaiting some sort of owner verification to assure I'm the owner of that account. But, as it seems to be rocket science for Poloniex to change the email address of an account, I am not able to get back access to it. They say, it's just not possible to change the address assigned to an account. So I'm losing access to it and therefore losing all my trading history. I even cannot check by myself if I have left any (small) funds in that account. I have to trust them saying no funds left. >:( Sure it'd be my – and only my – fault if there are funds left. I'm totally accepting my own responsibility. That's not the point … But as long as the exchange is still in business they shall have some sort of account-recovery with owner verification process to get back access to the owner … So beware: don't ever lose possession on an email account you might have used for any exchange … Legally, YOU are the owner of the account. Not the email addressed associated with the account. That alone should be enough reason for them to at least take you seriously. Changing an email account is a minor admin issue that any competent customer service team should be able to do. But to be frank, polo has been going downhill ever since they decided to remove legacy accounts and anonymous trading - virtually nobody prefers them over Binance now. Title: Re: Poloniex cannot change the email address assigned to an account Post by: trigger1975 on April 15, 2021, 09:34:29 AM Legally, YOU are the owner of the account. Not the email addressed associated with the account. That's my understanding as well. That alone should be enough reason for them to at least take you seriously. Changing an email account is a minor admin issue that any competent customer service team should be able to do. But to be frank, polo has been going downhill ever since they decided to remove legacy accounts and anonymous trading - virtually nobody prefers them over Binance now. Yep. I'm accepting their statement as I think to remember, that there is really no fund left in that account. But I'm drawing my conclusions based on the experience with their support on this matter. Let me put it that way: I'm surely no satisfied customer anymore and even if their going to be better in future, it'll take'em pretty hard work to get back my confidence. Polo and Binance are two completely different worlds :) |
