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Title: Kraken £4000.00 bank deposit disappeared Post by: TunaShampoo on July 04, 2021, 06:05:00 PM :-[
Kraken I deposited £4000 today but it's disappeared ??? Firstly it showed up as 'Confirming', then when I logged back in it's totally gone, no sign of it... Since there's various changes going on in the UK recently between bank/regulators and exchanges, I'm super worried something has gone wrong, why would it appear as 'Confirming' and then disappear totally instead of saying failed or successful or anything else. I made a support ticket #5886951 but haven't heard anything back about it yet - please help! Title: Re: Kraken £4000.00 bank deposit disappeared Post by: Potato Chips on July 04, 2021, 07:40:47 PM In case you haven't tried escalating your ticket thru these channels, try to do so:
1. Live Chat - bottom right of https://support.kraken.com/hc/en-us 2. Reddit - https://www.reddit.com/r/KrakenSupport 3. Escalation form - https://surveys.kraken.com/jfe/form/SV_6yQGpZafWPwWzmB 4. Twitter Support - https://twitter.com/krakensupport Also get in touch with your bank about what happened. Title: Re: Kraken £4000.00 bank deposit disappeared Post by: kraken-walter on July 04, 2021, 07:59:22 PM Hi there TunaShampoo,
Thank you for sharing the ticket number. I was able to locate your ticket and escalated it for you. A specialist will reach out to you as soon as possible. Thank you for your patience. Title: Re: Kraken £4000.00 bank deposit disappeared Post by: TunaShampoo on July 04, 2021, 11:41:55 PM In case you haven't tried escalating your ticket thru these channels, try to do so: 1. Live Chat - bottom right of https://support.kraken.com/hc/en-us 2. Reddit - https://www.reddit.com/r/KrakenSupport 3. Escalation form - https://surveys.kraken.com/jfe/form/SV_6yQGpZafWPwWzmB 4. Twitter Support - https://twitter.com/krakensupport Also get in touch with your bank about what happened. Thank you Potato Chips, I did not realise all of those channels were available. And thank you kraken-walter too for your help. Hopefully it'll soon get resolved! |