Bitcoin Forum

5.6. You are not depositing Cryptocurrency which originates from criminal and/or other illegal and/or unauthorized activities and/or intending to use your account in connection with such activities and that you shall not use and/or allow other persons to use the services provided by us and your account for any criminal and/or otherwise unlawful activities including, without limitation, money laundering, under any law applicable to you or us.

5.7. You will not use any device, robot, spider, software, routine or other method (or anything in the nature of the foregoing) to interfere or attempt to interfere with the normal proper functioning of our services, any relevant device(s), software, the Website, the sportsbook and betting information or any transactions offered on the Website and in particular will not employ or make use of any artificial intelligence or other system (including machines, computers, software or any other automated systems) designed specifically to defeat the BTC365 systems and will not collude or attempt to collude with other players in order to defraud BTC365 or its customers. The result of any of the above activities mentioned will result in all bets being void and accounts permanently blocked.

7.3.7 All transactions will be checked in order to prevent money laundering. If you become aware of any suspicious activity relating to any of the games on the Website, you must report this to us immediately. We reserve the right to suspend, block or close your account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act. Enhanced due diligence may be done in respect of withdrawals of funds not used for wagering and we reserve the right to decline processing withdrawals if you fail to comply with such additional due diligence requests.

The BTC365.com representative was online but they didn't take any action with this accusation, it's weird.

I've reminded (https://bitcointalk.org/index.php?topic=5355326.msg57926461#msg57926461) them in their topic. Ignoring scam accusations is not a good sign, and won't make it go away on Bitcointalk.

Writing fake accusations while he lost his money with gambling

Hi oz.kashi and bitcointalk community,

We would like to address the accusation raised by fellow forum member oz.kashi on the 11th of September 2021. The scam accusation thread can be found here (https://bitcointalk.org/index.php?topic=5359552.0 (https://bitcointalk.org/index.php?topic=5359552.0)).

Since oz.kashi only provided cropped screenshots, we are forced to infer his account name and follow up with our sportsbook provider. @Oz.kashi, if you could confirm your account name, that would be appreciated. Meanwhile, we invite the forum members to consider the following information:

1) Firstly; some context setting: all betting operators dissuade or unwelcome abnormal or malicious activity to varying levels. This goes beyond protecting profits of the operator but is also necessary to maintain an attractive level of promotions and rebates for normal customers. For example; rebates are designed to be attractive for ordinary customers, and activities that specifically seek to farm rebates harm good customers by forcing operators to rethink or reduce rebates. (This is just an example while we wait for confirmation both regarding account name and the flag)

2) Cross referencing the time of oz.kashi’s case (since we don’t have his username), it is highly likely that he/she/they were flagged by our secondary sportsbook vendor. Our various game vendors are experts in compliance in their own domain, and we generally defer to their flags. Of course, the final decision to execute a flag rests with BTC365, and if we have wrongly frozen your account, we must accept full responsibility.

3) While waiting for username confirmation and further information, we would like to highlight some inconsistencies with your accusation. 

3b) On our thread you claim "they win", while on the accusation thread you mention "you won". What exactly happened? Perhaps you can clarify this inconsistency.

3c) In the accusation thread, you also mentioned that you managed a successful withdrawal (that's great!) Without your username, we can only use our best guess, but cross referencing the time and product we inferred, your successful withdrawal is quite abit larger than the 20 mBTC you are accusing us of scamming. That begs the question: if we are indeed out to scam you, why would we let you withdraw in the first place?

To our fellow forum members, please note that the information in (3) is contained within our accuser’s posts alone and is information provided by oz.kashi. I have escalated this case to the brand managers, and we will follow up with your case once we have additional information from you or the book vendor.

Our entire team at BTC365 is committed to providing a safe and fair gaming experience for all our members. Please contact us if you need assistance!

Hi,
I'll start with the fact that my username on the site is: "ozkashi" As you know.
I can not understand why it is so difficult to you defeintly know that is my username only by my name..  Are there more customers you closed the account because of abnormal activites ? or you just want to buy more time to scam more customers? This is a very interesting question.

Regarding " cropped screenshots" , unfortunately you block my access to the account and the chat conversation with you can not be exported, so luckily I took screen shots of it.

Plus I confirm that I twice withdraw money from the site to my wallet, but I can not figure out why you think is ok to steal from me 20mbtc that in my balance.

about "2c) this is total nonsene. this is The exact sentence. " As for now I played only few bets (they win)." i explain that the bets that i placed win.
Your attempt to confuse is pathetic

in "3c)" you admit that you know my user name in yours site Otherwise how did you know that i withdraw  more then 20 mbtc from the account?

I demand to get the rest of the money I have left in the account immediately.

Hi oz.kashi, our SOP is always to confirm the username of the member. You'll have experienced this in our CS as well, even though we should know your username given you are logged in. As you took some time to respond to us, probably due to timezone, we inferred your username from your bitcointalk user, and also your complaint time.

As mentioned, we froze your account on guidance of the sportsbook vendor you played on, BTi. BTi has gotten back to us; they flagged your account as you were detected as a sports arbitrager / movement better in a small league (you only bet on Israel leagues).

9.10. When you place a bet you acknowledge that you have read and understood in full all of these Terms and Conditions and Sportsbook Rules regarding the bet as stated on the Website.

While BTi won't share with us their exact rule set or algorithm used to classify you

they are one of the better sportsbooks we've seen and hosted.

What's your SOP? What's your CS? Readers can guess, but shouldn't have to if you're more clear.

Your terms (https://www.btc365.com/help/terms) don't even mention arbitrage betting. It shows this:
Can you point me to where to find the Sportsbook Rules?

This is how it looks to me: A user claims you scammed him for 20 mBTC, you don't dispute the amount, and instead hide behind a third party who can't tell you the reason either.

This statement means nothing to this case.

Where is the evidence for all these accusations?

Just because my bets won do you draw those conclusions?

If the bets were losing even then you would have locked the account?
The obvious answer is no. Just because the bets won you decided to close the account and not pay the rest of the money.

AS I ALREADY SAID, YOURS SITE IS TOTAL SCAM

Please find our BTi Sportsbook Rules here https://bti-io.gitlab.io/betting-rules/en/ (https://bti-io.gitlab.io/betting-rules/en/)

The reason for the account being frozen is due to username “ozkashi” has been detected as arbitrage / movement betting by our compliance team from our Sportsbook vendor BTi.

Hope you understand that we must act on abnormal or malicious activities in order to provide the best service and bonuses to ordinary members.

Therefore, arbitrage betting is treated as a fraudulent activity, which leads to our course of action.

malicious
abnormal
arbitrage
contra

Please do refer to 10.1 in our Terms and Conditions https://www.btc365.com/help/terms (https://www.btc365.com/help/terms)

I'm happy to donate at minimum the funds involved in this claim to a charity of the community's choosing.

The number of bets I  placed won and I asked to withdraw money and the site made the withdrawal. I then placrd number of additional bets and noticed that the maximum bet in all games changed to a maximum of 0-1 Mbtc.

Can someone bring me the dispute thread that was against sportsbet.io from a user called neymar20 or neymar30 (sorry, I do not remember the full username)? Thanks

Hello

As I remember ( I don’t have access to my account) I withdrawal in first time 90mbtc and 50 mbtc in second.

Total deposit were around 50-60 mbtc. I deposit twice too ass I remember.

For the withdrawal was one week difference and for withdrawal few days (Less then a week )

I place 2 bets between the withdrawal as far as I remember.

I don’t have bets that voided.

Again. I don’t remember all and it’s will be much easier if they will open the account and I will post everything.
I have nothing to hide.

The second deposit was before the  first withdrawal.

After the second withdrawal I go up in chat asking why the limit of bet go down for 12+- mbtc to 0.10 -+mbtc.

They told me that they will check it and meanwhile im invite to play in other sport section they have on site (btc sport)
 After 1 hour +- I got the email that I attached.

we have taken the feedback from some senior reputable members on the forum.

9/13/2021 4:53:42 PM    password reset via email

Buying more time?

You decided to close my account and take the money that is there. Only now do you need to contact the BTI in order to get a reason and explanation for the action you took?


SCAM SCAM SCAM

Dear bitcointalk community, after discussing with our Sportsbook provider BTi, we were unable to get their cooperation to disclose their detection algorithms, even to just a select few reputable members of the community.
We decided on an alternative which is to donate the full sum involved (20 mBTC) to a charity of the community's choosing. In addition, BTC365 will match this donation (another 20 MBTC) as a gesture of goodwill and gratitude. We put it to the community to come forward with up to two charity organizations to receive the donations.

We have learned much from this incident and have patched our Customer Support process and Terms and Condition accordingly. BTC365 is committed to providing the best betting experience to our  players. We seek the community's understanding that we are unable to do business with syndicates, informed punters, or any party that enjoys an unfair edge over our normal customers.

@LoyceV we are holding the 20 mBTC. BTi is unable to disclose their detection algorithms, even in the presence of an NDA.

So to summarize: you took 20 mBTC from a user because of an unproven accusation of something that isn't forbidden by any of the rules.

Dear bitcointalk community, after discussing with our Sportsbook provider BTi, we were unable to get their cooperation to disclose their detection algorithms, even to just a select few reputable members of the community.

We decided on an alternative which is to donate the full sum involved (20 mBTC) to a charity of the community's choosing. In addition, BTC365 will match this donation (another 20 MBTC) as a gesture of goodwill and gratitude. We put it to the community to come forward with up to two charity organizations to receive the donations.

That's all I needed to know, so Flag supported! I call for other DT-members to do the same after reviewing this case.

We decided on an alternative which is to donate the full sum involved (20 mBTC) to a charity of the community's choosing. In addition, BTC365 will match this donation (another 20 MBTC) as a gesture of goodwill and gratitude. We put it to the community to come forward with up to two charity organizations to receive the donations.

We have learned much from this incident and have patched our Customer Support process and Terms and Condition accordingly.

BTC365 is committed to providing the best betting experience to our  players.

We seek the community's understanding that we are unable to do business with syndicates, informed punters, or any party that enjoys an unfair edge over our normal customers.

Again and again, accusations without any proof. You are probably trying to buy time to steal from more users.

In fact, "fraudulent activity" is yours and yours only.

I ask again from all forum members, pls support my flag to warn other users : https://bitcointalk.org/index.php?action=trust;flag=2835 (https://bitcointalk.org/index.php?action=trust;flag=2835)

???
you are practically saying that from now on whoever uses your site and wins you will take the customer's money and will donate to charity, this is what you learned from this problem that you created yourself

I thought of another question for btc365partners: who has the 20 mBTC now? Is it you, who couldn't even verify BTi's claim, or is it BTi, who doesn't want to provide any evidence?

This is how you can make sure you can't ever be accused of confiscating funds for your own benefit:

@loyceV , we took a leaf out from your book where you suggested donating the involved funds to charity to avoid accusation of confiscating funds for our own benefits. Perhaps you can clarify why you no longer support this idea

So to summarize: you took 20 mBTC from a user because of an unproven accusation of something that isn't forbidden by any of the rules.

We also have reached a mutual agreement with out sports vendor BTi that we will release the involved funds (20 mBTC) should ozkashi provide the required KYC from our side. Please email to cs@btc365.com with the subject header ozkashi - KYC request.

2) The only KYC needed would be a valid email address upon any withdrawal done for your account. We try to keep all players anonymous.

@loyceV , we took a leaf out from your book where you suggested donating the involved funds to charity to avoid accusation of confiscating funds for our own benefits. Perhaps you can clarify why you no longer support this idea

We also have reached a mutual agreement with out sports vendor BTi that we will release the involved funds (20 mBTC) should ozkashi provide the required KYC from our side. Please email to cs@btc365.com with the subject header ozkashi - KYC request.

They requested a number of documents in addition to making a zoom call. The call was scheduled to be today. I will update after the call.

10.1. -snip-
- we suspect that you are attempting or have perform arbitrage betting or movement betting on BTC365.com; or

Adding a new rule when the accusation is still active isn't correct IMO.

we may ~ confiscate ~ all funds in your account at our absolute discretion if ~ we suspect [something]

Definition of suspicion

 (Entry 1 of 2)
1a : the act or an instance of suspecting something wrong without proof or on slight evidence : mistrust

10.1. Without restricting our ability to rely on other remedies that may be available to us, we may suspend and/or terminate your account, reduce betting limits, cancel any outstanding bets and/or confiscate any or all funds in your account at our absolute discretion if:
- we suspect... or
- we suspect... or
- we suspect.. or
- we suspect... or
- we suspect... or

Are you okay with this? So far, they look like scammers. Who knows what they'll do with your documents!
I wouldn't send them anything.

It also looks like the only reason they're willing to resolve this is because of the reputation damage on Bitcointalk, and not because it's the right thing to do.

Quick update.
I sent them all the requested documents and the call zoom they ask was done today.

Let’s see what will be next

i can aprrove that the reset of my money withdraw by me and i got it to my wallet.

i can aprrove that the reset of my money withdraw by me and i got it to my wallet.

i Withdraw my support as asked.

BTC365.com took 20mBTC from a user based on what their sportsbook provider told them. They didn't provide any evidence and they themselves hadn't even seen the evidence either. What they accused the user of wasn't forbidden by the Terms.
After 2 weeks, and only after receiving negative feedback and an active type 3 Flag, they demanded full KYC including video call. After all this, they gave the user back his money. Think carefully before depositing to BTC365!

I wouldn't trust a website that reserves the right to confiscate funds based on nothing more than a hunch:
https://www.btc365.com/help/terms: "we may ~ confiscate ~ all funds in your account at our absolute discretion if ~ we suspect" [something]