Bitcoin Forum

Today I wanted to withdraw some funds from Bybit but every time I try to add the address required for the withdrawal. A message pops up to reset my 2FA

https://i.imgur.com/a6FWExd.png

I did reset the 2FA, but the 2 FA reset message has continued to persist both on the mobile app and browser whenever I try to make a withdrawal.

Has anybody experienced this kind of problem before on bybit?

Did you change any of the other settings ^{[on the "Account & Security" page]} before you tried to withdraw yesterday?

I'm not one of its users but the following two things might be the reason:

• Quote from: https://archive.fo/wm92e#selection-685.0-689.12
  Resetting your Google Authentication is done manually and may take at least 7 business days to process.
• Quote from: https://archive.fo/HxH5v#selection-1953.74-1956.3
  Withdrawal is prohibited for 24 hours after unbinding your Google Authenticator

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I think you would probably get a better response if you repost this on their "subreddit (https://www.reddit.com/r/Bybit/)".

I never changed anything. Even logging in before withdrawal required the same 2FA which worked without any issues but when i tried to withdraw, that's when issues came up

Not sure about the 7 business day processing, but I did see the 24-hour withdrawal prohibition when I eventually reset the 2FA, which NEVER solved the problem.

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Edit:

I received an email response a few hours ago, but am not sure if it's genuine or fake (https://bitcointalk.org/index.php?topic=5361188.)

Why not try to contact them directly?

They have lots of contact info from this page https://www.bybit.com/app/aboutus/contactus

And I would suggest you try to contact them through their telegram it seems it's active and I think you could get a fast response there or try their Facebook page.

Also, I search a bit it seems that they have an app why not try to withdraw your funds through their app?

I Contacted the support, they seemed to have no clue at that time

The problem was in the app and website, a like.

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UPDATE

After some days of waiting, the issue was rectified. Apparently there was a hitch on their side, and I was able to withdraw my funds today without any further 2 FA resetting.