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Hello everybody, Yesterday i did a transaction betweens Terra station app and kucoin exchange, i sent 10 ust from terra station app to Kucoin exchange but i don’t know that why i still not received my UST in exchange.             

Are you sure that the transaction has been confirmed? Have you checked the transaction in a block explorer?
Are you sure that you have sent the tokens to the correct address?

If you are sure that the transaction has been confirmed ans the tokens have been sent to a correct address, the only thing you can do now is to contact Kucoin support.

Does that mean you have used the native terraUSD network? To deposit in Kucoin, you need a memo code (10 numchars length) on your transaction so that your balance is credited. Can you make sure you didn't forget about it?

Directly contacting the Kucoin support center would be more helpful. you will find some solutions there or if there is no quick response you can directly contact the Kucoin Official Telegram
https://t.me/Kucoin_Exchange, there will be an admin who can explain the problem and solve your problem.
Most importantly you do not mistakenly send UST to a network other than TerraUSD. you can embed Transaction ID in this thread for clarity.

That works faster than contacting its support centre directly. I think it works same way with every exchange too; they respond faster when dragged out on telegram than writing to support centre. None wants bad publicity. However, I think OP's case could be that they sent to a wrong blockchain. I have been using Kucoin for over four years now and I know it's a decent exchange.

First off, did you actually correctly send the UST? You should be sending the UST on your KuCoin account's UST wallet, NOT the Terra(LUNA) wallet. Because if you did the latter, you might be in some problems here.

I think you should tell the same thing to the support team instead of writing it here. They will help you sooner and better. Send them your registered email and tx hash and hopefully they will solve your problem within 24 hours if you sent tokens on correct address.

i don't know if someone already said this but kindly check your transaction history and see if they confirmed you request.. If yes maybe you have errors especially when it comes your destination address.  and for that concerned you should contact the support and provide screen shots for reference so that they can fix your problem if there's still a chance.. Because you know mate if they already  confirmed it and you put  a wrong address it's impossible to recover but just try it.

If you want to make a withdrawal from the Kucoin exchange to the wallet station there is already stated to enter a MEMO (although it is optional but this can further strengthen that the transaction will be much easier when you don't receive it in the Station wallet. Keep in mind this, because it will make a difference your transaction, and I hope you contact the Kucoin exchange.

I've made several transfer transactions from Kucoin to Wallet Station, but I haven't experienced anything like yours. Even with Terra network it has only about 15 confirmations from Kucoin exchanges, whereas from Wallet Station it only takes 10 confirmations.

It seems that you sent your UST from Terra Station to Kucoin in ERC20 network you should choose the Terra network instead of ERC20 address.

Did you get any transaction ID from Terra Station app?

If you don't care about the privacy you can share it here or PM it to me let me see if it was sent to the ERC20 network.

The sample address of Terra network on Kucoin should start with terra
Sample this image below
https://i.imgur.com/5K4xMGq.png

If the address is not like that then you sent it to ERC20.
The only one who can help you if you sent it to the wrong network is the Kucoin support. Check this guide below
- https://support.kucoin.plus/hc/en-us/articles/900006118386-Deposit-Did-Not-Arrive-at-KuCoin-Deposited-to-the-Wrong-Address

Still you did not receive the fund? If not then I will say maybe you have done some mistake from your end. Otherwise it should be added. Or You can contract their support. Hopefully they can do something for you.

If you describe details then people here were share a exact way of solving the issue. But it is not full filled. :)

The OP probably has privacy about that so he doesn't give details here. But someone already offered to send a PM to help him resolve the issue.
Looks like I made the mistake on Kucoin exchange in 2020. I withdrew some XRP from Kucoin to another exchange but I forgot to put in the memo so I didn't receive the XRP. I thought I would never get that XRP again and forgot about it for almost 1 year because it was my fault but I forgot that exchange support can help me solve that problem and exactly few months ago I received my XRP. The OP can contact the support team if the problem is still possible to be resolved.

There are a few things to check 1) look at the transaction has this been confirmed - you can check this on your Terra station app, 2) double check this on the relevant blockchain, 3) did you select the right (terra) network on Kucoin, 4) if all fails see if your money got refunded as sometimes when something fundamentally wrong happened the transaction will not complete.

If all fails and you can clearly see the transaction was successful you may need to check with Kucoin but that's a last resort after exhausting all possibilities.

You can check the minimum deposit amount of Kucoin centralized exchange. May be you send lower than Kucoin deposit amount. Or it's a good suggestion for you that you can contract with Kucoin support team management.

Yeah, I think he might didn't authorize the transaction so it simply still waiting for the cofirmation/authorization. Some exchanges have a warning if you use the wrong network address for the recipient too.

So you do  talk about TerraUSD
https://www.kucoin.com/news/en-kucoin-to-add-terrausd-ust-market

If you had sent out on the correct address then it should reflect out because there are instances that errors do came from inputting
wrong address but if you are sure you had put up the correct one then you should reach them or send some support ticket.
or from their live support chat.

Seems you forgot to add memo because Kucoin have no issue with deposit. And its been a very fast and reliable exchange also.. You can contact support. And there should be a solution to your problem

It would be easier if you provided more information about your transaction. You are offered various answers to your question and, apparently, you yourself will not be able to choose the one that suits you. If you still need an answer, provide the transaction TXID.

There is also a possibility that OP did not Memo. Without the memo in the transaction, Kucoin can not know which account to credit the UST to. So even if the transaction has got over 15 confirmations, nothing will be credited to your account.

Your only option is to contact support if this is the mistake you made.

yup, telegram is indeed the fastest place for complaints than to the support center which has to fill out emails and such. The OP's case does need action and investigation to find out what went wrong. If there is a delivery error it will be an individual error and funds are non-refundable.
But usually if sending a different network will not work.

Some delivery problems also occur because the memo is not written. This will delay the delivery of the asset and will not be confirmed.

I checked and  understand my mistake, when i use deposit address from kucoin account, i paste it on deposit section and not use Memo code, memo code was mandatory.       

This means that Kucoin doesn't know who has deposited those tokens and that's why your deposit hasn't been credited.
The only thing you can do now is to contact their support. Maybe, they credit your deposit if you are able to prove that you have made the deposit.

Am a long time kucoin user and I can honestly testify that it's one of the best centralized exchanges around in this time, I've never had any issue with deposits or withdrawals,  so if you deposited usdt to kucoin and it didn't arrive, then there must have been some thing you did wrong, check to make sure you didn't send it through the wrong chain, that is, chain not supported by kucoin, alot of people lose money everyday by sending coins through the wrong(supported) chains to centralized exchanges, which I believe is not the fault of the exchange.
Please check the chain you sent your usdt through, if you are sure it's the  right chain, then do well to contact their customer care, also check to make sure your deposit amount is up to the minimum amount required for you deposit to be credited.

If your transaction didn't arrive better check the address first if you copy the correct one since there are malware spreading and instead you copy your address the different one will show up after you pasted it that's why you need to be careful on that and check your wallet always whenever you want to withdraw. But if you are sure that the wallet is correct then contact the support so that you can get a help from them.

yeah , that what i thought , u didn't put your memo . u just lucky , u just lost 10 ust , i have friend who selling his NFT on terra blockchain about 63 luna and he forget to put the MEMO to his binance account when he try to cashing out, damn 63 luna just burned easly  :D

Do you have a record from Terra station to their withdrawal history that it is already confirmed? if yes, why you didn't post it here in the topic you've made in this thread section? We can't help you to find where could be the origin problem if it is from the terra station or Kucoin without the TXID, or if it is confirmed from the terra station, the problem perhaps could be in the Kucoin just simple as that.

Actually my total transferring amount was 1000 ust, but for checking i sent only 10 UST from Terra to Kucoin exchange, and see that i not received my amount for Memo Code otherwise i would lost my all assets.   

Many things could have gone wrong with your transaction,  you might have deposit your ust on another chain or on another address entirely different from the kucoin address.  The first thing you need to is to determine where you sent your ust and you can begin to troubleshoot from that point!

Finally, you have understood the problem.
however, Did you get any response from the Kucoin support team?
If not yet, you can try to talk live support from Kucoin mobile app. Whenever I faced any problem with kucoin, I talked with live support and they are very fast. Dont forget to provide an update here...

Well trading in kucoin exchange is a it complex unlike other exchanges, one have to be sure of the network he/she is sending or receiving token on because it was clearly stated that there are no multi chain transactions, so one has to be very careful of the network before sending. That might be the reason why the transaction fail.

My advise you to contact with the kucoin team they will help you in finding your coins. If an error from your side then coins will not come again. It means you send coins onto a wrong chain address. But if an error from kucoin exchange then your coins will recover. Don't worry about that and contact with the support team they will help you and solve your problem.

It is your mistake, that you do not check your address/Memo with carefully and for this reason you lost your UST.
Everytime need to check carefully all information before sending any fund from one wallet to others wallet.               

You can recover your lost dollars if you consult with the support team at this exchange. If you withdraw or deposit dollars according to the rules properly, you will definitely get those dollars back. And if you have transacted without complying with the terms, you should discuss this with the support team.

Where the TXID dude for you to find out if it is really confirm and successfully transfer. There are so many options for you to contact
them anyway, like sending a ticket issue about your concern using the platform of Kucoin mate. Still the question is did you contact their
support in kucoin dude?