Bitcoin Forum

They disabled withdrawals for doge, and have been 'working' on it for a year.

Any advice on how to attempt to get my funds back?

That is a freakin long time to get the Doge withdrawal to get fixed, it's should be a probable reason that the exchange has somethings wrongs behind it. Have you tried to contact their support team?

Another option is, let's assume the exchange is not a scam. You can consider selling doge on their exchange to other cryptocurrencies, and then make a withdrawal on that.

If the exchange blocked the withdrawal of several coins, then this is not a scam.
I would withdraw my funds in Litecoins or TRON and exchange them for DOGE coins on other exchangers.
If you do not want to undergo the KYC procedure, then use this list.
https://kycnot.me/

I also use changelly.com
https://changelly.com/how-it-works

But I advise everyone to change no more than $ 500-1000 at a time.

That's really a long time for a wallet maintenance. But there's a solution for that, if they've disabled the withdrawals for doge. Then trade it to another coin that doesn't have a wallet maintenance.
And when you're done, send it to another exchange and then buy doge there if you want again. That's all you need to do.

Withdrawal is disabled due to wallet maintenance. Many other users suffering from the same issue.
I don't think it's a scam. They just didn't update their systems yet for unknown reasons.
Did you contact the support? What they say to you?
I read about the issue with Doge wallet for mercatox. I also heard about the update in the Doge blockchain but if i am not wrong, all the service providers updated their wallets accordingly.

It's not a scam but a technical glitch which is unresolved for a long time and it's really pathetic that they didn't fix it till date, it would be better for you to exchange doge for some other coin which can be withdrawn and then withdraw it rather than waiting forever. I think we must not use exchanges like MCX in first place because the volume over there is very less and mostly shit coins and scam projects are listed here since the emergence of ICO.

Oh, I forgot to mention, there are no markets for DOGE.

So your funds in mercatox is in doge or in other alts? Because if not in doge, then why not try different alts that you know you can very well get out of mercatox. I haven't used this exchange because I am not comfortable using this exchange. So if doge is still in maintenance mode, which is a very long time, why not look for other alts where you can exchange with and get out your coins as soon as you can.

Are you able converting your doge coin to the another coin? If you can do this and you must do that to be able to withdraw the tokens that available to be withdrawn from mercatox. This exchange site was a very well known as a scam exchange site. So many people aware about this and that's why they never use this garbag exchange site.
If the withdrawal button was not yet available and the only chance by trying to withdraw your funds through another coin and you can convert your money back again to the doge coin after you have been getting your money to go to your wallet. there's no other way for this.

OP said he has a dogecoin on the said exchange. I never use that exchange a long time ago because I don't like the site personally.
@OP, have you reached this already from their support and asked them about this issue? They could maybe fix this and refund your dogecoin into other altcoins which is available to them.

I don't know the reason why they did not want to upgrade the system or in this way they want to get profit from their users.

I don't think it's a full blown scam per se. Exchanges usually have wallet maintenance for an incredibly long amount of time. It might be something with Dogecoin blockchain or maybe their team doesn't have the capacity right now to fix the wallet. I would suggest you just convert the doge to another altcoin and withdraw.

Exchanges would be considered a scam if they block all withdrawals and outflows from the exchanges made by users.

Yow just sell your doge and get your funds out of there. If you really want to have Doge in your wallet, you can buy it in other exchanges which don't have maintenance like that. Its not a scam if only a couple of coins aren't available for withdrawals. Probably a maintenance or a problem with doge itself.

wow i remember in the past they competed with yobit on the question of who had more scam accusations:

https://bitcointalk.org/index.php?topic=5199337.0

i suppose today they changed? will be? I don't use this exchange at all

At other times the DOGE markets were also disabled, but now I saw there were two open.
This way I at least got 1/5 out. ::)

would not recommend

it takes very long time for wallet maintenance, have you contacted their support team?, if there is no solution you exchange it to another coin which doesn't have wallet maintenance and send it to another exchange, that's all if you get your funds back.

If they have opened a market for DOGE, immediately sell all your doge and immediately withdraw all funds that are there if you no longer feel safe using the exchange.

This  Is a shady exchange, I have not used it due to the accusations I saw against them, but when or if you get all your coins then withdraw everything and no longer use this exchange, there are many reliable exchanges, you have no reason to be there use this shady exchange

I didn't use this exchange but regarding your problem, I think you're not alone here.
I saw someone posted on Reddit (https://www.reddit.com/r/dogecoin/comments/msoq9o/mercatox_still_unable_to_withdraw_dogecoin_due_to/) regarding this and it seems they are also waiting for an update from Mercatox.

I think the best thing that you can do for now is waiting until the maintenance will be done or keep asking the support regarding this issue.  But your accusation about a scam, I don't think if this is a scam since we saw Mercatox was actively working fine.

Try to convert your Dogecoin to another cryptocurrency just like TRX/XRP/Litecoin or anything that got a very cheap withdrawal fee just to transfer your funds to another exchange, once you already transferred, you can buy back your desired cryptocurrency.
Maybe they messed up internally on dogecoin related of their system, that could be the reason why they disabled their withdrawal on particular cryptocurrency.

Exchange your assets to another, I've also made withdrawals on Mercatox several times and it's safe using TRX

I used to be using this relatively small exchange to trade coins which I got in the bounties way back years ago and I already heard many complaints about it...in fact I am categorizing this exchange together with HitBTC which also got many issues unresolved from their users. And so in 2020 and 2021 just to be safe I stopped using Mercatox since we already have much better, more recognized and more user-friendly exchanges around. When an exchange is not behaving well, we can be at their mercy, indeed!

Genraly any exchange Disable any token  withdrawal to work for  System  Maintance. but if long time disable any token withdrawal so it is majar issue. you can Genrate Support Ticket and contact him exchange support team . you also withdrwal your token other ways like you sell you doge token and buy TRX then you withdrwal all fund . and gain buy doge token other exchange.

1 year is a long time, if you don't mind you can attach a screenshot to us, it's been a long time I didn't trade on that exchange, last was in 2018 and then I had no problems.
other times, use a trusted exchange and make sure you withdraw some of your coins then if the transaction is successful you can change to withdraw all of them.

My advice, contact the customer support of the exchange and use the withdrawal receipt to make the process easier, if there is no resolution, I think you can contact the team via dm to resolve this issue.

mercatox is old exchange but im not using it  :D like the other said you need to contact their customer service first, usually they need some screenshot and other document like National ID you know the KYC things before make withdraw

The possible things is to exchange it for another coin with cheap withdrawal fees as suggested by other members , 1 year is a long time so don't wait until they reopen withdrawals with doge. And as far as I know this is the same problem that other exchanges are facing.

I didn't know they were still in operation. They had a huge Nano (then Raiblocks) hack back in the day and I thought that was the end of the exchange. Once a bad exchange, always a bad exchange. Stay away, stick to reputable exchanges or at the very least pay a little extra and use a DEX.

Why only focusing on DOGE when Mercatox is supporting many coins in their exchange.
One thing more is that, disabling withdrawals of coins isn't enough to say that an exchange is a scam. I tried trading and withdrawing funds from Mercatox and in my experience, there is nothing wrong with the exchange. Its just that the UI is bad for me and the volume of some coins out there is close to zero.

Well, the only thing that you can do is to contact their customer support. I don't know if their CS responds fast :D.

My first trade with this exchange is very smooth and lesser hassle too.
The second one? I didn't get anything. I tried to exchange my coins into another one and both of them are supported by it. Tried to contact their customer support, filed a ticket and they responded once. The ending? I didn't got the coins that I want and at the same time, they didn't refund me so they got my coins. After what happened, I will not use it again.

did you not get notified beforehand? if not then this is one of mercatox's unprofessionalism. I have never used Mercatox but there must be another Doge pair and you can exchange your Doge with another token and then withdraw your assets.

There should be no need to worry about your doge funds undergoing long maintenance, just swap doge to other coins that are recommended by many people, for me other coins are normal enough to be withdrawn and only recently doge often have maintenance problems.

I don't really know about the Mercatox exchange whether the support there responds quickly enough or not at least there is still a solution to withdraw the OP's funds.

Why don't you trade Doge to another asset that can be withdrawn out?
I think the decision makes a lot of sense and makes your problem a lot simpler than accusing a market of a scam or not.
But based on my experience, Mercatox is indeed a sketchy market, so be careful of them, for myself, I wouldn't trade there if I didn't have to.

Dig it up here about Mercatox's scam accusation : https://bitcointalk.org/index.php?topic=5199337.0

as long as the Mercatox market disables notifications or automatic exchanges, it cannot return because everything is at risk, and moreover we will look for the team at Mercatox itself, it will not be returned because it has become a risk..

Mercatox is not a scam exchange. I deposited a token in this exchange 2 years ago. I put a sale order because the price of the token dropped and I forgot about it because it didn't sell for a long time. Then a few days ago I suddenly logged in to this exchange and saw that I have $450 BTC in my account. I have withdrawn my BTC without any problem. If you cannot withdraw Dogecoin, you can withdraw it by converting it to another coin.

I would trade them for any other crypto that is withdrawable at the moment and withdraw out of that exchange fast. Mercatox is always doing that at different times, preventing investors from withdrawing their crypto assets. I have stopped using the exchange for a long time when there is another better option. 

A few of threads telling that they are shady as fuck.

https://bitcointalk.org/index.php?topic=5111430.0
https://bitcointalk.org/index.php?topic=2696911.0
https://bitcointalk.org/index.php?topic=4456105.0

Dont know on why you do consider up on using this platform despite all of those issues.
Research firs is always been the key.

I suspected when I lose my 2fa and wanted to retrieve it back, only for them to start telling to provide the impossible. I got no other option than to forgo the account.

Either:

a) OP is using them for a long and just got a problem recently
b) The only exchange that listed OP's preferred coin (prior trading DOGE)

Moving forward, there are good and bad experiences that users deal with in that exchange. To OP, if DOGE withdrawals are not that priority, trading it to other assets can be considered. If still not working and all other wallets are also disabled, then it's now suspicious. It's impossible to have that kind of account setup.

Do you know another exchange that works with nano?

Many users have been waiting for a year to get their coins back. Some people claim that support doesn't help, others say they have tried and failed to get their coins back.

It is said that even though Mercatox has not updated their wallet, they are still taking deposits in Dogecoin and continue to process withdrawals of other cryptocurrencies. Members have created tickets that have been open for months with no response. No timeline was given for when they might resolve this issue.

If there is another exchange trading Dogecoin and accepting withdrawals from Mercatox then I would recommend moving your assets there until this is resolved. But other than that, there's not much else you can do other than wait for them to fix the problem.