Bitcoin Forum

Hello Yeom,

Please let us confirm that we are on your case and will get back to you with an update after reviewing the details.

No, stop talking nonsense.
On the 6th, all requests for resident registration copy (English), resident registration copy (English), passport authentication, selfie authentication, Korea Cryptocurrency transaction details, Bank of Korea's body details, attention image printer printing, hash details, and transaction addresses have already met.
It was enough time to review it. Are you kidding me?

Cut the crap.
Why do you keep reviewing it? They asked me to send all the materials in English, so I sent them in English. The data I sent you is English.Can't I read it in English?
Don't answer with the same stuffy sound

It may take additional time for us to review the package. Thank you for your patience.

Can't you understand English?
It was reviewed for three days. But I asked what else your company was reviewing.(This is what I've already told you in the mail.)
Are you going to compensate me for the loss?
Think carefully and answer the word according to the gist of the question.
Don't reply to the machine mecca.

Why did you use freewallet? Are you trying to convert the bitcoins back to fiat (dollars/won/etc) ?


Ridiculous demands. A screenshot of a TX? A photo of a computer monitor?

This seems basically designed to frustrate legitimate customers for no good reason because the bad guys (whoever it is that freewallet pretends to confront with this KYC nonsense) would still be able to fake all that if they wanted to.

Don't get your hopes up, freewallet has kept user's funds hostage with the excuse of "reviewing" their KYC info for years.
And i mean this in both applicable interpretations: they've been doing this for years, and there are users that are stuck in the same KYC verification process for years.

Just one example:
https://bitcointalk.org/index.php?topic=5330596.msg58074937#msg58074937

The only advice i can give you: search a good lawyer... in hindsight you should have read the reviews about this exchange disguised as a wallet, but i'm afraid it's a bit to late for that, and you're a victim and there's no need for victim-blaming...

freeCUSTODIALwallet.org should be the name.

There's nothing you can do but wait and submit whatever additional information they will ask of you. I sympathize with your loss and stress but you should also take responsibility. It's your fault for entrusting your funds to a custodial wallet out of the many non-custodial online and offline wallets available. Their reputation in this forum is already tainted and you would have known that if you came here sooner or if you have investigated first before downloading their wallet.

Jesus, another one...?  How the fuck is this piece of shit app still allowed on the play/apple store, ffs? ???

It's not just one, they have 24 wallets listed in the google play store.  I'm sure the point is to maximize their exposure in search results when people search for wallets for various crypto currencies.

Does anyone know how to report an app as a scam on google play?  I only found a way to report reviews, not a way to report the app as a scam.

https://i.ibb.co/bvG3tvz/Capture.png

I mean, it's a web wallet with the worst reviews around here in the forum. I am not sure how you missed this and ended up sending them $50K. That's a lot of money to just burn like that. I wouldn't even trust the wallet with $1

https://talkimg.com/images/2023/07/19/Zq93W.png

https://support.google.com/googleplay/android-developer/contact/takedown

You'd be wasting your time though. We're talking about Google, who allowed Bitconnect etc on Youtube and still allow all sorts of scammy shit on their platforms. They're not gonna do anything unless it threatens their revenue, so perhaps reporting to the FTC or some other alphabet (no pun intended) agency would be more efficient.

Edit: buying fake reviews... very naughty. Sort by "newest" and scroll to the beginning of August 2021 for example:

https://play.google.com/store/apps/details?id=doge.org.freewallet.app&showAllReviews=true

Normally they get a couple of reviews per week, often negative, and then boom, streams of ~10 reviews per day, all 5 stars.

They cheat regardless of the amount.
They have already left an evaluation on their reliability and I don't know how such a wallet exists.
hahaha

It’s crazy isn’t it.
These guys are one of the biggest red flag, crypto ‘companies’ I’ve encountered in my 8 years in this industry.
How are the people behind it not in jail?

What are you doing? Are you kidding me?
In Korean time.
You replied to me yesterday evening that you requested an update on account activation.
 I sent an e-mail to activate it quickly because I was suffering financial losses,
But are you ignoring it on purpose again?

This seems to be what most shitty exchanges do - drag you along forever in the hopes you will give up due to lack of funds to fight them via a lawyer etc, assuming that's even possible. ???

Good luck, I hope you get your funds back, but damn, crazy stuff indeed!  ???

Those reviews tho... LOL... totally fake for sure! :D 

Hello Yeom, let us confirm that your issue is among our priorities. You will be updated by email.

I said hurry up and activate my account!
There is no updated email. Spam mail.
I checked everything.
I've waited enough and fully understood your company.
There's no reason for me to wait any longer.

I didn't get any reply to the emails I sent today. Activate your account right now.

If I take legal action as a private lawyer in your company, how should you deal with it?
No matter how much you write about the regulation of free wallets inside the site, it is only formal.
Mental stress, obstruction of work, financial damage, and physical damage.
I met all the requirements requested by the company.
You don't activate one account I ask for.
Don't raise any more questions and activate your account quickly.
I'm dying to know. I've been waiting for a few days, but they keep telling me to wait. They
Stop talking nonsense. Forget the answer "Mecro".

Free wallet employees deliberately ignore without answering. Are you sure you're a proud and normal digital wallet company?
I responded to all your requests and met all your requirements.
You guys don't have to make excuses or say anything else to me.
All you have to do is activate your account.
Can't you speak English?
I asked you guys to respect me at first, but it's no use respecting me or saying it'If a normal company is right, act accordingly and take quick action.
Keep waiting, I'll send you an update email. Stop talking nonsense. I want to break the monitor.

Dear Yeom,
Apologies for any inconvenience you might have had with the verification procedure.
Checking your support ticket, we can see that your account is fully operational now. Please check it and let us know if you need further assistance.

Stop talking nonsense and activate my account.
Who are you teasing? I waited for 4 days, but I ignored it and finished all the authentication procedures. Are you discriminating against me?

As we've mentioned in the previous message, your account is active now. Apologies for the delays!

Thanks for the link.  I reckon you're right about it being a waste of time.  Google isn't going to put any time into validating the scam concerns.  Maybe if they were sued by someone who lost money to these shitbirds they would do something.  It would be difficult (or nearly impossible) to prove Google's culpability, and I'm sure their lawyers have already addressed all that in the play store TOS.  But it would be a way to draw attention to the lack of responsibility on their part, and maybe convince people to be more diligent when downloading financial apps.

---

Lol, that's pretty blatant.

However, he lost KRW 13 million in Krw because of the free wallet. US$1300 they don't feel sorry and don't even make adequate compensation.
I will solve this part to the end through my personal lawyer.

Hi OP good that you got your funds back
sorry but i dont understand how can freewallet control your funds ? it means you didnt get your secret key to the wallet or freewallet is not a real wallet
instead you sent your funds to a bitcoin address belongs to freewallet where wenever you need your funds you should ask them and get persmission
why do you do that ? why do you leave real bitcoin wallets where you have control and send someone your coins to hold them for you ???
i hope you can learn from this issue and next time use a bitcoin wallet a real one where you get your secret key once you get the secret key you can import your bitcoin to any other wallet without begging for it

I'm not the OP, however, i've read dozens (literally dozens) of these threads and i can give you a general answer to these questions (might or might not be applicable to OP's case)

• Freewallet is NOT a wallet, they are a (covert) custodial KYC exchange that calls themselfs a wallet to attract victims customers .
  
  • With "covert" i mean that they hide the fact they trigger a very extensive, over the top, KYC procedure somewhere in their TOS. They randomly trigger such a procedure while locking (in reality often stealing) the user's funds whilst refusing to tell anybody what triggered their KYC check, so they think they can do this with impunity (because they say they have good reason to lock user's funds, but they refuse to disclose those reasons)
  • with custodial, i mean CUSTODIAL... Not your keys, not your coins.... which is fitting in this case... The user does not have access to his/her funds when he/she uses this wallet!
  • with exchange, i mean litterally "exchange". One of their primary functions seems to be exchanging coins to other coins... which shouldn't be a primary function for a "free" "wallet"
• Why did the OP use "free" 'wallet".... I don't know about op's case, but freewallet goes trough great length to push their wallet... They are being accused of buying fake reviews, they put great effort in their search engine listing, they are active on forums and social media,... All in all, i think it's very easy for novice users to fall into their trap... If you read positive blogposts about this wallet (written or sponsored by f(r)eewallet), followed by a high SE ranking , followed by loads of 5 star (fake) reviews in the app store, it becomes very tempting to install this wallet

Now, i'm not the boss of anybody, i have no authority.... But i can give advice to the OP and anybody else in their position: Once you get your funds back, i'd advice to switch to a non-custodial wallet ASAP... I know freewallet says that at this point you are verified and they will not lock your account (again), i'd personally run (and run fast) towards a wallet that actually lets you (and you alone) hold your private key(s) or recovery seed....
Don't trust closed source wallets (unless very trusted by the community), don't trust online wallet, especially don't trust exchanges... Switch to a decent wallet... If you hold limited funds, a desktop wallet might do. If you hold a lot of funds, think about a better wallet altogether (do your own homework, but an airgapped wallet, a decent paper wallet or a decent hardware wallet are usually reasonable choices for keeping larger amounts).