Bitcoin Forum

I guess I have seen disputes/complain against all the crypto casinos out there. Every day, in the scam accusation section, we have to new accusation thread against casinos. It even includes all the reputed casinos, new casinos. I mean none has an exception. I can't remember if there is a casino that never receive any accusation here in the scam accusation board; maybe betbtc.co is an exception which is closed now. Did you find these ridiculous? Did not a casino run properly? I believe there are issues from the side of the gamblers as well but you can't deny that casinos take advantage a lot of times.

It's a bit of a problematic industry for both the users and the casino.

Both are pretty anonymous and could do a lot of random stuff if they wanted to. There's definitely varying levels of trustworthiness (some places have really poor rep overall and other just have a few interface issues or accusations of salts changing which might be hard to prove). I'm also not sure how this stuff is proven on reputed and licensed casinos unless an ombudsman gambles with them every so often to see if there's a blatant problem - I guess normal casinos don't have provably fair too and that does quite well to gain trust even if most aren't fully blockchain based.

There’s no perfect casino, and most probably a glitch or error can happen sometimes and that’s why people are asking help here especially if the site is not cooperating with them. You know what, good gambling site can handle this professionally and that’s why many top gambling site are still here because they are good enough to handle those accusations. If you feel the site is not fair to you, better to leave and go for your other option, this can easily solve your problem.

Even if there's a perfect casino, there will be those customers that will complain even at the slightest problem that they've experience and even it has nothing to do with the performance of the casino.
Sometimes, these complaints are all about the severe addiction of the gambler and they can't remove that for which they blame the casino and create some reasonings to make it look like there's really a problem on the casino and not on them.

Pretty sure most of the platforms and websites here have had some disputes with their patrons. Most of the time, disputes happen (even when they shouldn't) because two parties do not agree with the setup on how things should be done. Also, let's admit it, most of us here are wants some extremely fast resolution on things, though that is not always possible given that we are not the only customers, hence why some disputes arise even on most trivial things.

There is none, some gamblers will still complain and yeah even the top site also have a dispute issue but they resolve it if its their error but don't expect them to solve those problem if the gambler really violate their terms of service. Even if there's a dispute, top gambling site still offer the best gambling experience, choose them because it works for you and you know that they can solve those issues the right way.

^ This is only my assumption because I am not a casino owner.
There are too many factors to watch out for here, it could be a casino or it could be a gambler itself. I saw also a lot of threads complaints even reputed casinos. The problem would be a gambler who did not read the TOS will most likely experience a problem like this, once they are aware that they violate the TOS they are acting like a victim. On the other hand, sometimes casinos will take advantage of the TOS, once the gamblers violated that TOS they banned accounts even it has a fund or a casino will always have loopholes that a gambler will fall into trap most especially those who did not read the TOS. All of this is because of the business.

I don't think so. You'd find dirt from a casino somewhere here and there and even if they personally fixed it by talking with the party involved, it's still dirt with them having done something wrong or something they made a mistake about. Even most casinos that have a positive reputation would have one or two claims about them doing something dubious or wrong, mostly due to a mistake or well, just the user raging or trolling the casino (or was paid by others, which is kind of unlikely imo).

It's not really ridiculous, it's probably more ridiculous if a casino had a completely clean slate of a reputation after a year or two of running. That'd be more dubious imo.

It depends on how heavy the case is.

There are cases that there's a misunderstanding, users are complaining against the terms, site errors, and bugs or something along those lines. An accusation is already common to see even involving a reputable site.

Since cases vary from each other, we can't just generalize if casinos are taking advantage of most cases. Again, depending on what the case is.

Mistakes could really happen in various platforms because there's no such thing about perfect service or business which doesn't commit out those kind of presumptions and as a
community who do looks into these cases or situations then we are just going in the middle and would suggest on reaching out the platform itself.

As long we don't hear out their sides or the reason then we would really be still speculative on whats going on but basing with reputation alone then we could
make out some presumptions.

You are never going to have a 100% satisfied audience without disputes.  Especially when taking into consideration peoe losing lots of money.  It's not like after that they will have great reviews for a site.  Best you can get is looking for ones with the LEAST amount of complaints, with a known body of work.  And if you can get personal recommendations to from people you know or trust.

Same as you, I think none. Every gambling site faces an issue for its users.

For me, what matters here is, how they able to handle the case professionally. That's how I rate a site being a trusted one, how they are able to handle cases and solve them with satisfaction.


Maybe it is better if you provide an example of a case like that especially involving a reputable and famous gambling site here.

That's a good one to discuss.

There are fake and legit accusations we have seen one recent complaint about one user who just cannot upload his documents and accusing the casino of scamming, the winning is not even a fraction of what the casino is paying to promote their casino, glad it was resolved, anyone can make a complaint but they have to sustain it, so far those reputable casinos have resolved those disputes, sometimes the issues are not on the casinos but the player's failure to follow the TOS.

No, I don't find this ridiculous.
Any disputes/complaints that came are very likely due to the mistake of both, players who violate the ToS or Casino who do not have a clear ToS, but of all the disputes will be valid if it also includes valid evidence and how the Casino handles this matter. Casino will certainly not be able to please all its users as well as players who are always satisfied with the performance of the Casino where he plays.

I guess it really depends on the evidence per se. I mean when someone accuses a casino, the accuser should show us some proof. And most of the time it's either the accuser is cheating the casino with multiple accounts, didn't read their TOS or someone who just want to destroy the casino's reputation. I mean siding with the casino though, but it means the burden of proof is on the accuser and most of the time it's not concrete enough.

Maybe a site like bustadice could fit? Their owner is reputable, there's only a single provably fair game offered, and they're in the unique position of having a provably fair system that requires two people (https://bitcointalk.org/index.php?topic=2219681.msg50191132#msg50191132) to collude for cheating to occur. There's no bonuses either, so what you see is that you get - there aren't a ton of hidden terms and conditions. To my knowledge, they also don't KYC at all.

These factors allows bustadice to avoid the most common disputes:

• A player being forced to KYC for whatever reason (either legitimate or to try to steal their winnings)
• Sketchy bonuses with restrictive T&C (max bet/max win/the site choosing to cancel an active bonus/etc)
• Accusations of games not being provably fair/rigged, by either players or investors (if applicable)
• Sports betting related disputes (odds errors, voided bets, limiting, etc)
• Not getting bonuses players think they deserve from various VIP programs

On the first page of a google search for "scam accusation bustadice site:bitcointalk.org", there's only one bustadice scam accusation that shows up for me, which is this thread (https://bitcointalk.org/index.php?topic=5259963.0). Reading the scam accusation, I think it would be reasonable to say that the claim made is objectively false.

If everyone wins, there will be no dispute. But you know, the casino's nature is that more people are losing than winning. So you can expect (1) butthurt losers to complain, and we can see it clearly on a review site like Trustpilot. Another thing is (2) people trying to abuse promotion and get caught.

Yes, casino can also cheat its customers, like refusing to pay for various reasons. But percentage-wise, (1) & (2) happen more often IMO.

Well, we should not assume that a casino made a mistake just because someone created a scam accusation thread against them, I had seen many of them creating such threads when there is no mistake from the casino side, the player violated the ToS but shout at the casino because they think that casino stole money from them and also there are many trolls out there who just wanted to create bad impression about a side by keel doing this on different threads without proper evidence.0

It's for both sides the casino and the player. But you can see there are good casinos in there that have been around since, they do have issues but are resolved too. Meanings, these issues can really be resolved if both parties are only willing to exchange and cooperate.

The casinos that don't cooperate, I believe have something to hide and probably have the intention. That's why there is a forum for scam accusations and reputation, disputes are always posted, it is also the same with gamblers who need to post pieces of evidence.

Each casino couldn't please all its users because, to be honest, no matter how reputable a certain casino is, there will still be unexpected lapses and drawbacks from it. Even casino sites with big names could be accused as scam sites especially for those who are having trouble with some issues like KYC, withdrawal, and deposit, or even those who didn't read and understand their term of services completely. These things are common but trusted casino sites are exerting efforts to fix issues that they're facing.

Is the problem with the casinos or is the problem with the gamblers? Have you ever found any business, no matter how well they are being managed ..without any complaints? I think most people think we live in a perfect world, where everything work 100% and where humans make no mistakes.  ::)

Everyone have their off days and a lot of these casinos are operating under tremendous pressure with a operation that has to run 24/7 365 days a year. Let's cut these casinos some slack...and accept that mistakes are made... but if complaints are posted and they do not respond or attempt to resolve these issues.... then let's make some noise.  ;)

I think that a few of the bigger one casinos here are good and they have very few disputes,which in turn are from people who in my opinion do not have the highest of the morals.I think it is easy to distinguish the good bigger casinos,they are usually the ones who give really great incentives to players,offer a lot of free spins as deposit bonus and more like these.As in every industry there are people who try and take profit from this,they create several accounts using VPN-s and putting themselves as referrals,this is the use case abused the most from what I have seen.

Bottom line choose the casino with the bigger bonuses,instant withdrawals and the least number of disputes,that says a lot about who they are.

Even how God and Legit  a casino is? there will always someone that will accuse this casino so How can we give a single site when all of them has their own cases facing?

i think the issue here is the not fair competition , that other casino find new good casino as a threat to their business so they are creating fake issue just to bring that casino down.

or those organized group that turning their attack to new casino just to take some funds for their silence  .

Almost all casinos have those problems, so it is normal to see that complaint.
Maybe the casino is not wrong in this matter but they have many competitors that do not want to see their casino become bigger so they will do many things to complain or pay someone to complain about their services.
It is normal to see this happen in the business because, in real life, that will happen too.
Besides that, it is not ridiculous for most casinos to have those things but the reputable casinos will always want to solve every problem from their members while the scam casinos will not react to the problem.

Even if the casinos are fair, there will still be complaints because every now and then, the loser in the gambling will not accept his defeat and will be looking to blame the casino or launch a false accusation against them.

If anyone of you, want to know about the best casino games, it is better to see the overall feedback and reviews. If the majority of the people are happy with the site, then it's safe to play there.

There is no perfect casino that can serve all the players as what players want. Pros and cons will always come in any decision or policy made my the casino. It is getting worst where there are still many players who cant accept losses then try to fight against the casino by spreading FUD. So the answer is clearly NO, there is no website without a dispute. The most important thing is how the casino deal with the dispute.

We can take the case of Duelbits player who cannot upload his documents so he thinks Duelbits don't let him upload so they want to keep his money which is very wrong, the accusation is settled, but from this, we see that anyone here can file an accusation but that doesn't mean that accusation is legit and it's the casino's fault, we have to check the admin of the casino's profile if he has good or bad feedback.

No, not really, and to be honest, it is to be expected that there will be people who'll think that they are being scammed or cheated if they lose or if there is an issue with their account/funds.

it is sad to say that I think the same. and often times when a casino made a questionable decision/move, the gambler can't do anything but wait on what they'll do.

All newly opened topics about accusations of one or another casino can be divided into several options.  The first and the biggest one is the accusations from offended players who, through inattention or simply because of ignorance of the rules, have lost a lot of money and want to return it.  But in this case, the casino simply fulfills its rules, which is almost always reported to such a player.  Another group is allegations of fraudulent websites.  It is clear that the OP of such a topic encountered scammers and warns us, BTT users.  These topics are worth listening to, but scammers disappear pretty quickly.  And perhaps the least-nominated group is the topics where there really is no player's fault, but the casino is to blame, on the casino's side of the error. 
So: perhaps 90% of all topics belong to the first group. 
Therefore, when I read another complaint, the first thing that comes to mind is that the player himself is to blame for the loss of money.

I'm sure you saw this topic: This is why I love this forum...and we should make it more powerful - https://bitcointalk.org/index.php?topic=5376347.0 (https://bitcointalk.org/index.php?topic=5376347.0)

When casinos make a questionable decision/move you should try to make some screenshots, save chat with support, and do everything else that can help you to prove your case! And when you have a strong case you will be supported by the community and things can work out in your favor!
Most complaints and disputes here on the forum are from newbies, and many of them are just words without any proof! I saw many accusations that have been solved here on the forum, as I said, for that, you need a strong case with valid proof, not just words!

I think stuff like that is just in the nature of human beings are. In the end there are a lot of online casinos out there so i would be not surprised if a competitor creates accounts here on this forum just to accuse other online casinos of fraud or something else. Behavior like that can be seen everywhere, just look at the reviews on amazon or google maps, there are companies that are offering to boost your review rating on those sites, so you always have to take those ratings with a grain of salt and the same is true with the scam accusations here on this forum. The problem with that is, if a accusation is really legit then people could miss it or not take it seriously.

Even if the casino has a reputation, it will get complaints and disputes from some people who do not like their services or feel that they are a scam by the casino. It is no surprise and makes sense as we know that to be the top gambling sites will not be easy and that is why every casino needs to solve every problem they have to prove that they are one of the best casinos. People who lose their money in the casinos may not accept their losses and will say that the casino cheats them by making them lose but we should introspect ourselves before we complain to the casinos that could be not wrong.

I absolutely agree with you black PR is widespread both in real life and on the Internet. To understand whether the casino commits fraudulent actions towards its users, it is recommended to investigate the topic with accusations on the credibility of the evidence. But unfortunately, it is not always possible to understand who is guilty of this or that situation. That is why black PR continues to exist.

There is definitely no chance to have a site to have no accusations or any kind of misdemeanor type of complains because of the different personalities of people. It's always going to be with madness and anger when it comes to gambling if you lost. There are people who are probably into getting accusations done so that they could benefit even if it's going to tarnish the sites name. As long as you are playing in the right websites, I think you have nothing to worry about. If there are more good reviews than bad and there are loyal customers that have lasted years. That's definitely one of the reasons that it could be a good website.

There's nothing to be any agreement with everyone as long as there are people. Opposing views create disputes and forms chaos.

Almost all of the crypto casinos have disputes, however, we have no way to verify if all the accusations are true. I think it's just common as even the most popular exchange in the space have some complaints or scam accusation, and even in the fiat world, no gambling site is perfect, gamblers can always find a flows and that's what they are complaining for.

Anything could happen in a blink of an eye especially we're in the cryptocurrency world, but to answer your question, yes, there are. However, I cannot guarantee you that they are going to be legit as they are for the lifetime of their business, so go ahead and check out those gambling sites signature campaign that has been running for years already and don't have any complaint in the scam accusation thread.

I am pretty sure I haven't seen any complaints about playbetr but it is probably because I missed them or/and there aren't many. Some of the complaints on some casinos don't even make any sense anyway. There are lots of butthurt players that blame the casino for their losses and these people create fake scam accusations. So, I can't imagine a casino that has 100% customer satisfaction. That's impossible. Some people will go mad at them no matter what.

We do not know, complaints are not always posted in this forum only because players/users can express their complaint directly to the support by email or live chat.
It is absolutely impossible to see a casino without a single complaint from their users, small complaint does exist anywhere.
There are many types of players, a casino will not be able to satisfy all of them and there will be always jealousy and this jealousy may trigger some complaints.

I find this to be very unlikely, we need to understand that once a service grows in size then complains against it are going to be normal since they are attending the needs of thousands of customers then it is natural that a few bad reviews appear here and there, however the casinos that maintain a good reputation in the forum are the ones that do their best to resolve those disputes on the best terms possible for all parties, which is why they have the trust of the community.

any casino no matter how honest it is in the world will have some dispute, even if that dispute is the fault of the customer and not the casino. so it is almost impossible for any casino not to have a dispute eventually because as I said the dispute may be that the customer is wrong and does not conform, but I have also seen a problem that to this day is the main reason for disputes, I speak of the TOS of casinos

That is exactly the main problem here because most of the gamblers didn't read the C&S/TOS before using the gambling casino and the result could be a dispute. Most all the time it is the fault of the user which is the user didn't know about the violation he made because he didn't read the guidelines of the casino. It is a common complaint that we have heard here are banning/suspending account because of using VPN, accusing multi-accounts, delayed withdrawal, and KYC problem.

Perfect casinos will never exist, all of them can have a dispute anytime since gamblers will always complain especially if they are being abused or they are the abuse here. Well, I do gamble on many site and so far I didn’t experience the problem even if I hear some disputes about them, some claims are legit and some are not so I think before you doubt the top site, you should experience their service first.

There are a few consensus picks that you can't really go wrong with:
- Bitsler
- Stake
- Just-dice.

I guess you could argue that Stake has had its fair share of issues but that has mostly come in the form of complaints against voluntary self-exclusion, which is not necessarily something you would need to worry about if you are disciplined.

and besides, check the validity of the complaint or dispute. usually, it is because of the player's negligence like violating the terms of the casino. and they will only realise that they violated such once they are about to withdraw their funds. so yeah, you can find a lot of reputable sites here and you can always check the complaints thrown to them. is it because of the site or the player?
definitely, there will always be an unhappy customer for every site or casino.

Lately, it is really about self exclusion problem or issues on Stake but the rest of those issues are those common ones but yet been resolved which i dont really have any
doubts with Stake yet this had been one of the most known and popular gambling sites in the market.There might be some issues but those are just temporal
and could really be resolved out later on.Finding the best and known ones is just a matter of few clicks and searches.

No, let me quote myself:


It's everything normal. If you're a big casino or books there always will be some accusations with customers. Especially, because some customer are scammers/hacker/motherf*kers itself. This explains all this accusations and disputes . And this is naturally

any popular gambling site have a dispute on any basis I agree ,but apart from that dispute can be resolved properly and the truth will always be revealed but bonus abuse will not be tolerated by most casinos because there are rules for that ! it's just not on gambling websites that are already known for scams ,they will always blame gamblers with the opposite reality in web data manipulation gamblers are greatly harmed ah not good

No, not really.

Even the most trustworthy sites will have reputation issues and potentially disputes with customers. E.g. Nitrogensports used to be the premier sportsbetting company in the crypto space in years, before it got engulfed in some controversies.

You can't really get regulation, non-KYC, fast withdrawals, all-round support AND low house edge all at the same time, which is what the expectation is usually around here.

Even some reputed casino had scam accusations against them and those are legit as well but their bitcointalk representative took immediate action against them to identify what can be the solution and most importantly they will notify such issue to the support team of respective casino so we can expect faster solution by doing this but this happens only if the mistake is done by casino if its not then the user has to return with nothing.

Yeah there are some people who will complaint about anything, and that is obviously a bit weird for all of us to see when we face no problems with these places. However, I wouldn't say that dispute is the right word for it, I know MANY places with absolutely no dispute, complaint is something else.

When we are talking about complaint, that is like one sentence could be enough to be considered a complaint and there is no denying that, but if we are talking about dispute that means we are disputing something back and forth, there needs to be a dialogue and there is not many of them around, whenever there is one, then it goes down in attention and they become null points.

So, at the end of the day if a casino is not doing as well as hoped, that usually results with bad news for them, but complaints? They just keep coming and that is not a problem at all.

Hem, actually if we are talking about the gambling industry, there will be always dispute. It is like other businesses. Nothing will go perfect 100%.
But the most important thing is how the casino will solve the problems or scam accusations uttered to their casino. This is important.
Sometimes, some members or only one member has a problem with a casino, even it is a reputable casino. Sometimes, the CS of the casino still doesn't give good cooperation to solve the problems or they probably skip the problems.
But, we may focus on how they are finally able to accept and resolve the problems with good solutions both for the users and also the casino itself.
However, if the casinos ignore the scam accusation and also protect themselves without any proof, it means that they may be better off avoiding this kind of casino.
I am sure that every casino will have a certain time or problem that relates to their use even solutions this is only a small problem. But commonly a reputable and good casino will solve the problem and give a solution wisely and professionally. 

I believe the problems are significant on both sides...
There are many casinos that deserve the bad reputation they have, whether due to fraud/theft or abusive practices of withholding values under absurd requirements of identity verification or unfounded accusations of illegal use of the site.
On the other hand, I've seen many users complaining for trivial values or making accusations without being able to prove that they are right.
Accusations will always exist no matter how reliable a site is, what needs to be analyzed is the basis of the accusations and how the sites respond to them.

Yeah, it happens to most casinos, whether reputed casinos or non-reputed casinos.
Those who complain about the casino will come to all casinos when they are disappointed.
The difference is how every casino can solve every problem that comes to them and will not abandon every case to manage their reputation.
Maybe they need time to investigate what is happening, but they will always want to help their members.
It is how they can sustain and grow their trust in their member to be the top casinos with the other casinos.

Some are naive reports or accusations on the sites, if I'd say most of them are just related to the T&C issues. I think even if they are reputed we can see complaints on them besides if it's a real concern then that's still a win-win situation over them so it wouldn't happen in the future or they can mitigate the problem.

When all the accusations are not happening due to the mistake or intention of gambling houses, how we can be having negative thoughts on all gambling houses in general? I mean even if you run a casino and you want to be utmost honesty and generous, there should be some people will try to exploit your casino by having multiple accounts or trying to play with bots to break your algorithm then what will you do? Most casinos will close such suspicious accounts but people will start blaming the casino.

When dispute may happen due to the problems of either parties then it is not making any sense to expect a gambling house to remain dispute-free.

No one is perfect in any business including casinos even the reputable ones because there are bound to be disputes and problems even if it is just a small matter.
Mistakes can occur from the player or one of the casino teams, because there are also many beginners who just want to find fault with the casino just to make their reputation bad.
So it is very important for the casino to have a team of investigators when there is any misunderstanding or other problem to find the truth and solve it to keep its reputation good and prove who is wrong.
because there are also many mistakes that happen to the player and make excuses as if he is not wrong and it will be easy for people to believe without knowing the truth.

Even those reputable and popular sites did really experience those issues and complaints when they are still climbing in the ladder of success on which we know that there is really a tough and wild

competition among other websites too which means tendency of false accusations could really happen but if there would be no sufficient proofs then it would really just remain as a hunch or just
simply trolling.

Issues does exist even on known popular sites but as long they do know on how to resolve it out then that surely counts.Once a site is involved with those shady acts
specially in talks of finances then thats an another story to have.

Since a scam or complaint report is not moderated here and anyone can create a complaint no casino will be safe, one example is the first complaint by an idiot against a highly reputable casino who created a scam report just because he cannot upload his documents, even those who just lost their money from to much playing can create a fake complaint just to get revenge, so it's better to check the validity of each complaint if it is a valid complain.

That's what I also see from those people that get to make a scam accusation. They'll make a story and when he has already voiced out, the casino that they're complaining about will speak to that they're not really the problem but the gambler.
They're twisting the fact just to make people gullible and be on their side but once proven, they'll eventually be gone and probably are shy of what they've done and with their unsuccessful attempt.

Well, if you have an evolving business especially in this big industry of gambling I think it's normal to have a dispute/complain it's part of the process to make some adjustments of your business according to your customers. Plus, those scam accusations most of them are either a way to destroy others as what the other competitors do or it's the users/gamblers fault because they lack of knowledge when playing gambling.

Some users just want to mess up the casino because they felt like they lost a lot just like what scammers do trying different method of scamming everyday. These are the people who's desperate for revenge or attention or money that's why they do it anyway.

I agree.

I'm not too fussed regarding the allegations against Stake because they are mostly surrounding one very grey issue and there is no actual disputes when it comes to the core functions of the website (i.e. deposits and withdrawals).


Yeah for sure, super important that you don't fall into the trap of being turned off by one negative experience - every site has one of these.

It's hard for a casino to be complaint-free because they have a TOS and system to protect and maintain and not every gambler can and will follow the rules and those who missed following it will suffer the consequences, for a gambler's complaint to stand they must show that they are following the rules and of good standing if the casino is reputable they will resolve the issue and maintain a good relationship with the player.

Bustadice, I never saw any accusations against them apart from the trolls, devans running the site for years and to be honest it is the best ever dice crypto site for you and I am saying this from personal experience and also lot of other names can be mention even I want to say about Roobet but people will say that I am just shilling for it because I am wearing their signature and getting paid for it.

I am aware that this isn't counted but I think YOLOdice is one of the casino that I have encountered to run smoothly just before my eyes when they are still operating back in March 2021 (https://bitcointalk.org/index.php?topic=1674772.msg56580940#msg56580940). I am a former YOLOdice signature campaign participant for about few months and I can ascertain that there aren't any issues regarding withdrawals, bonuses, locking of funds and KYC type of issues that's common nowadays.

Ethan and Scott (the two people who run YD) are the two people I always look up to when it comes to running their business, and I believe they have successfully managed to exceed all of their clients' expectations when it comes to support, events, bonuses, and withdrawals. But I still wish they come back with another exciting project though!

I still consider Duelbits dispute free the last complaint is due to misunderstanding and not the casino's fault I consider a dispute when a gambler is not allowed to withdraw and being accused by the casino of breaking the rules when the players contested that he is innocent, that was never the case on Duelbits and the whole community are in one in saying that it's just a misunderstanding.

Trolls always take part about the creation of bad reputation for gambling sites specially those who are being advertised here in bitcointalk because i think there are some big groups that runs towards this as their business.
making noises against one gambling site to another and i don't know how they are benefiting from that but it is an obvious way for my years here.
there are multiple newly created accounts that will deliver bad words or accusation in one site specially those new sites? and then running here and there.

Agree that no matter how good a casino is, there will always be people who will disagree with it. For example, imagine that there are a lot of gamblers on that casino, and there will always be someone who will disagree with or have words with that casino. However, it is still dependent on the dispute because some of them are extremely difficult and could bring the casino to a halt. This type of dispute, I believe, will also be resolved or removed by the casino's ownere, given the potential negative impact on their business.

Constant success is a myth and I believe it's just a matter of time until one is replaced by another.
We see many casinos launching every year and ofcourse people enjoy it in the beginning for the new benefits and services provided by the casinos.
But as the number of people increases the number of issues starts increasing as well. It is difficult to resolve all issues because some are really complex.
This is why few of the users feel they have been scammed and then raise a scam accusation.
There are also users who willingly try to scam the casinos and then raise accusation in hope to gain money out of it.
So I don't think there is any casino who won't have even a single accusation raised against them.

even if a site has a dispute you have to read what happens before taking your judgement.
each time I see a scam accusation or reputation discussion about a reputable casino I take my team to read better what happens. Mostly is related to T&C of each site. If you don't like something but you're still playing on it you can't blame no one except you that are using a website despite you don't approve their conditions.

I think every website that involves betting or service will always contain unresolved conflicts that contain isolated cases. That is the problem when you run this kind of business especially in an online setting- there would be issues that involve payments, regulations, or restrictions that could either make or break your gambling website.

As far as I know, every gambling website had their fair share of troubles in the past since these things happen frequently. When you deal with business that involve money, expect that someone would either exploit the system or tell the truth- the fine line that could depend on how you approach such issue.

If you read reviews aggregators in any area where there is money - for example, payment systems, you will see that a certain percentage of users always complain even if the service is perfect and does not have well-known (or proven in court) sins behind it. This is probably the law of large numbers - out of a million users, someone will always be dissatisfied, or even out of a million users, someone will always suffer from a bug or software error, but this will not mean that he was deliberately deceived.

Of course, there is always a two sides of the story that's why it's important to know what was the other's point why there's a dispute. And most of the time, it's always the gamblers fault because they didn't read/understand the T&C of the casino that's why they can't blame the casino itself. But sometimes it's the casinos fault too that's why there's too much complaints about their casino because the owner is likely doing some shady stuffs against their customers. Nowadays, I think reputable casinos are getting smaller in numbers because of most of them won't last long due to lacking of appropriate customers.

That should be the common and usual approach. Check both sides' arguments first then decide from there what to believe. Somehow, we can determine right away if the complaint does make sense or not. Sometimes, there's an attempt of degrading the site's trust or the problem is due to a technical error on the site.

The bottom line, there's no perfect platform. Even with how good the service is generally, there's always a complaint.

This is very common, how many people actually read the terms of service of every single website they are using? Almost no one, so while there are without a doubt legitimate accusations against casinos all the time, when it comes to the casinos that have a good reputation in the forum most of the accusations have to do with gamblers which did not read the terms of service and got mad about something only to be proven that they had accepted those terms on the first place.

Yeah, I never saw one.

Expect those players that have just lost against their own emotion and that makes them a troll. The devs there are honest and really wanting to solve any problem if someone has found one.

No bad review as far as I know that I've found there, majority of the reviews there were positive and good.

Yeah, this wasnt really in related with that crucial deposits and withdrawal issue or even locking up funds rather into those exclusion issues which i dont see for it to be a major problem.
There might be some sort of misunderstanding in both parties but as i said earlier that i dont have any doubts in regards to their reputation that theyve been holding or building for
years.There are few reputable sites which i dont really have any doubts on trusting them but of course those are into those long time running.

Good reviews means a good site for me but of course complaints will always be there, since not all gamblers will satisfy for the services of any site and of course problem will also occur. I don’t see any site without complaints though but it doesn’t they are all bad sites, better to look for the top site and analyze their services you can also look if bad news is too much compare to the good news about the site.

There is no casino without some kind of a dispute here and that's because bitcointalk is an open forum and anyone can start a scam accusation against even Elon Musk and see how it goes from there.

I have seen sore losers opening threads with no proofs and then there are times when a player has been legit scammed by websites like 1xbit and others.

It depends on how the profile eventually looks like and that gives you a good indication of whether the casino is a scam or not. You can visit their trust profile and see if they have red flags from DT, there's a problem with the casino.

I am neutral in responding to this. I think both parties (players and gambling business owners) certainly don't want to be harmed so they are trying to find loopholes to make a profit. We can't blame 100% of all online casinos that they are wrong and vice versa we can't blame 100% of all players playing cheating. then it needs a cool head in responding to any problems that occur when a new accusation scam appears.

Most of the time we the gamblers who are caught for cheating, and some gamblers are really doing that because that's the only way to easily win against the gambling sites due to their house edge. For the gambling sites, it's easy for them to cheat their players without other people noticing it because they have the control, so let's always look for a reputable gambling site.

you will always find an unhappy player even if the site is already a reputable one. but yes, you can check the profile of the player himself not only the site. because usually, the player will create a new profile just to say negative things to the casino, and yes, mostly they have no solid evidence. so you will be the one who can weigh things here and assess the situation. is the allegation valid or not? for those sites who don't have any accusations at all, either they don't have much players, or their business is on the verge of exiting the game.

Unfortunately, playing in the casino carries the risk of losing. I think most scam accusations are when someone has lost more than they could afford, and they just can't get over it. Therefore, it discharges its nerves by creating accusation. Of course, there are system or security team errors, but in my opinion most of them are simply users dissatisfied with the loss. Unfortunately, there is no casino in which you can only win, so I'm afraid that there is also no casino without dispute.

About that, we should just see the details of the scam accusations before judging. Without valid proofs to support the accusation, the site involved will retain its good reputation. There are some accusations that just about complaining and for that, the accusation will just be ignored. While on the other hand, there is detailed content provided by the complainant and that's where the site involved should answer the accusation clearly.

If it is clear from the documentation provided by the user that an error has occurred (whether it is an intentional or unintentional error, we will probably never know), then, of course, in my opinion the casino should investigate the case in detail and give a clear answer. However, in most cases the accusations are based on guesses and unfortunately there is no evidence that there has been a mistake, so it's not surprising that some casinos ignore such accusations.

Like thinking they can reverse those losses by complaining to the site?

Is that happened before here? I mean is there's someone who really attempts of doing that?

I just wonder how can they able to expect a compensation if they can't provide a strong and solid proof that it was a legit complaint. ???

I guess it is normal for any casino to have complaints, or any service provider for that matter whether in crypto or not. It does not necessarily mean that the casino is problematic though. It is a case to case basis. It could be either way. The player might be the one who has the problem. But a casino that is pestered with complaints day after day, it must be the casino that is problematic.

Of course it depends on the complaints but even petty complaints should at least be addressed to make sure the complaints are not left hanging and are being repeatedly raised by users. It will give the casino a bad image.

You need to differentiate between a legit accusations and fake/wrong accusations, I'd say if the casino had fake/wrong accusations then their reputation is clean.

A legit accusations is when the casino is wrong, of course those casino doesn't run properly (e.g. 1xbit) but sometimes new casinos encounter this problem too, but as long as they're fair and do compensate the gambler, it's fine.

While fake/wrong accusations when the gambler mad of losing his money and blaming the casino or he didn't patient enough to wait the support solve his problem.

AFAIK Yolodice (already closed) and Duelbits never had legit accusations.

All of the platforms/websites have their downsides, of course, we cannot remove these issues, if we are talking about scams I guess its the problem of the platform itself or the players because they didn't make background checks to the platform at the first place. Problem with the withdrawals, deposits and etc related to the platform is quite normal many people lack patience and are scared that their assets might scam or lose this is the reason why contacting support is one of the ideal ones. Its better to find a platform has a good contact and reach out with their users and is reputable already to become confident.

In my opinion, this is a standard situation.  In Russia there is a saying - "He who does not work and does nothing, he is not mistaken." 

Any working casino makes small mistakes.  It's unavoidable.  In addition, online casinos are a service industry.  All clients are real people with their own shortcomings.  They may claim there is a problem even if there isn't one. 

People may be sick or tired.  People may be in a state of prolonged depression.  They may be frustrated by a long streak of bad luck. 

Usually, an online casino successfully communicates with problem customers and successfully solves their problems. 

However, there are also failures.  This is a normal situation.  You have to admit it and move on!

Yeah, we had seen the scenarios of clean/scammy casinos/gamblers but how a problematic situation being handled will explain everything. A proper pre-defined protocol on dispute resolution and prompt customer support will make a casino literally free from all types of disputes.

When incidents of dispute are out of control for casinos, how efficiently they are handling the dispute situations will script their reputation level among gamblers. Hence, casinos must prioritize efficient customer support always.

Yes, that's really happening. There are those players that are unhappy because they've lost a lot and they'll make stories that they'll try to destroy the reputation of the casino.
But it's their fault on why they're losing and that's why people who don't conduct investigation, they'll believe on what that person is saying. And when their story is validated by the casino, the truth will come out and they'll not accept the sanction that has been done to them because of their fault.

Yes, scammers and abusers are always part of this gambling industry and to maintain their reputation high, gambling houses always need to work hard because they need to convince this community as well when they are taking hard decisions like suspecting withdrawals or banning accounts. When such people are always existing, I guess that we cannot expect all famous houses to remain out of disputes.

Even many disputes occur, how those gambling houses providing resolutions and justifying their action will again help them to build their reputation more stronger. So, for a honest gambling houses all such abusers are not really a concern.

Each casino couldn't please all its users because, to be honest, no matter how reputable a certain casino is, there will still be unexpected lapses and drawbacks from it. Even casino sites with big names could be accused as scam sites especially for those who are having trouble with some issues like KYC, withdrawal, and deposit, or even those who didn't read and understand their term of services completely. These things are common but trusted casino sites are exerting efforts to fix issues that they're facing.

All at the top have haters and people that won't stop complaining. Even they're going to give them a bonus in the first place, later on, if they keep on losing.

They're going to be the first ones to complain about how bad the casino is. That's how they're quick in changing hearts when they feel that they've been losing a lot.

Never seen one but there are lots to be considered when errors do happen. Like most of the websites out there and even this forum I believe had the problem sometimes of page that cannot be found or an error. That's the trouble when you are running a website, not every second you could maintain on what mess will happen.
Some gamblers also take advantage of that mistake while the site is having a problem and vice versa. Because the team behind the website could also do the same using the error as a reason for loss of funds.

Exactly, there are many people that are going to claim the games were rigged just because they lost a lot of money in the casino, and while there are without a doubt some casinos that scam their customers a casino with a good reputation and a good volume of gamblers has no need to do something like this.

A good casino benefits from having fair games as they know that even if a gambler wins big in their casino this is positive advertising for them, as it proves you can win there and that they will pay when the time comes, bringing even more people and money to their wallets.

Yes, that's the difference of a reputable casino vs crappy one.
A reputable casino will find a way how to fix the issue, even if most of the time, it is the fault of the player.
But they will still extend help how to resolve the issue and be fair as much as possible with their decisions.
They will also release their official statements regarding the case. Because in some casinos, they will try to avoid the situation.
So here in this forum, if you browse the gambling threads, you will already get the gist on which casinos are worth to play with.

A very common human being behavior on having this kind of mentality and belief that the site they've been dealing off do cheats them or not fair at all and its true that no matter how reputable or known a site would be then there would be always those words which do really came from those people who do lost up on the site as a sort of easing the frustration that they do have inside.
They would be building up some potential issues which neither could affect someones reputation but we do know that not all would really be that easy to believe
into those false claims or something in related to this.

This is a huge amount of transactions, so even a very large team cannot control everything. Additionally, bookmakers use outside odds providers who can also make mistakes, so mistakes often are not the casino's fault. Unfortunately, even if the casino will have the highest quality, disputes will still happen.