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Hello everyone, I have not played cryptocurrency casino but, have played slot casino games for quite a long time. However, I scroll through a couple of complaints from players time to time and the one that got my interest is the delayed withdrawal issues. Why is it that when a player wins and wants to withdraw their winning the casino will begin to ask for info like source of funds, KYC etc. But they careless about asking for those information when the player is losing money in the platform.

ANY IDEA?

Do not generalize just based on some stories, not all casinos do as what you think.
I've played in some different casinos and none of them asked me to do KYC when I want to withdraw my winning.
Of course my winning is not big amount, worth few hundred dollars only for each withdrawal.
Every casino has their own terms, this is what you need to read especially about the KYC terms before deciding to play.

As you said, you don't have any experience playing in a crypto casino yet but the way you asked a question, you are already making a conclusion that such problems do always happen in crypto casinos. Come experience playing there first.

About withdrawals, maybe not instant in most cases but waiting for a few minutes to half-hour should not be a big concern.


Care to share those sites or threads you encounter while scrolling related to complaints like that to give you a much better and clear response?


What do you mean by "careless"? What expectation you are looking for when you lose money on the platform?

Do you mean the money lose without a reason to the account (maybe bug, error, glitch, etc) or the user experience losing the money by usual gambling?

so if withdraw big wins KYC is applied only once to verify the validity of an account ,they don't want one person to have multiple accounts for bonus purposes or anything like that ,so KYC is applied for that ! for losing gamblers you mean maybe when they win they will do the same thing
usually there is an option in the account settings regarding KYC so that the user can verify it at the beginning ,so if the account can't be verified then the user can go and leave the web !
depending on what web you mean? if the gambling website is identified as a scam or is not trusted in any case ,then don't try to play there ! gambling platform are many famous no KYC websites

Not all of them
Few of the casinos I know don't really charge much for example when I talk about blackjack.fun their transaction fee is quite alright so is Roobet's as well but there was a casino that was charging me 40$, which is insane!!! That's ridiculous, I do think the reason they do it is so that people don't really take the money out and try and play more which generally ends up emptying your bank balance. The key is finding a casino which does not charge this much, even 5$ is pretty high!! Plus you also have to take care of the casinos which have instant withdrawals as well, some of them will provide you with an option of urgent or no. So next time just try doing the KYC, it's not a big deal and be careful about the accounts you might have created in tbr past and forgot about them.

It should be obvious but casinos are in the business of making money. It's about getting a person to deposit money, then keeping them enticed enough by various tricks to stay for as long as possible, dragging out their losses with occasional wins so that they will form a bit and ultimately deposit repeatedly because they think it's possible to win. Gamblers have a terrible habit of forgetting many small losses while idealizing a few big wins - that is what gets the happiness endorphins pumping after all, the thrill of winning a much bigger amount than the bet. If a casino cannot keep a gambler in this way, it makes financial sense for them to put up as many obstacles as possible at the withdrawal stage, either in the form of fees or burdensome requirements like additional documentation, they're hoping the gambler will just say f### it and waste any remaining amount. You won't find many casinos operating from big jurisdictions like the UK or US but they'd be required to fulfill KYC if they were based there, to detect criminal activity. This ignores all the pure scams that might be out there.

Everything is pure business, and not every gambling platform does it. At times when a player wins big and wants to withdraw, few gambling platforms try some tactics to restrict them from withdrawing it. This makes the player go for further betting and end up losing everything. Maybe that too can be a reason. From what I've come across, there are not many gambling sites doing such activities ruining the trust of the platform.

Good question here since they should ask that the moment you deposit big money on their platform, that should be the first alarm for them and not to allow you to gamble if you didn’t pass the requirements unfortunately, they will let you gamble first and spend that money but when you withdraw, that’s the start of your problem. Well, business is business and they can’t just let you withdraw your money without answering those questions, if you think you didn’t violate any rules then that’s fine, just comply to avoid any delays since you can’t do anything about it.

To be honest, the story is really true.

That's why I really care to put such a big money on the casino, more than 1,000$ already a big chunk and you might get a problem in this case. I most time playing with some review experience from users not websites.

Sometimes this case is to make some delay, the most hatting situation while you got this problem and the balance is not deducted or they rejected your request due still finishing KYC. Guess what? to make you bet again and lose all the money.

My most recommended website withdraw a thousand $ without issue or KYC:
- Stake
- Duelbits
- Rollbits
- Roobet.

You generalized them and I think not all of them have the same problem when it comes to withdrawal.
Maybe before you will use that gambling platform ask first their customer service about this issue and make a clarification regarding this matter to avoid this trouble the next day. All in all, we should need to read the C&S first and then the FAQ because I'm sure there will be frequent questions there that we should know before using them.

Another reason could be, if the gambling platform has this KYC for sure they also follow government protocol which is anti-fraud or money laundering especially if you deposit and withdraw back just the purpose to mix your coin. Think first about the wager requirements before you do this.

They're not careless about it when someone is losing. It's part of their rules and basically if you're seeing that they've asked you suddenly about KYC, maybe it's by the book.

You have to read the rules and how much they're allowing their users to withdraw without the KYC. And usually, they're only asking for KYC when there's a sudden surprise for the activity of the user's account. That's why choosing at the beginning where you're going to gamble is important.

I know that some may think this is suspicious but it makes sense, if you are just gambling and not withdrawing your money from the casino then there is not much of a reason to give attention to your account, this is also true if you are only withdrawing small amounts, but if you try to withdraw a big amount then things change, this does not mean the casino is trying to scam the customer but that now they will give them some attention and see if everything is fine, if that is the case then many casinos will allow you to withdraw your coins without too much trouble, but if they find something suspicious then that is when they will begin to ask some questions about your account.

and if the casino is known to be reputable, then, you don't have to worry about KYC. also, maybe the winnings are big and usually that requires to undergo the verification procedure before withdrawal. to be sure, one should always check their ToS, about their  min withdrawal and other things. while there are some questionable casinos that really do ask KYC once their player wins, for the reason that they want to stall the payment of winnings or worst, they don't have funds or their bankroll will be depleted esp for small casinos.
but if you are in a known and bigger casino, just comply with their kyc and you will definitely get your winnings.

Some of them need to comply on KYC and AML regulations, hence why they require you to submit such documents before you can withdraw your funds. However, there are still a lot of cryptocurrency casinos and gambling platforms that do not ask for these, so I don't see where you're coming from with the 'complaints' that you have read. Perhaps on the withdrawal fees and the delay on the system of the platform itself, but not necessarily on things that you have mentioned.

^ The bolded part above is the right answer, just because of the KYC/AML compliance, and asking more KYC upon withdrawal is probably the main reason. They are following the government's rules and we know the government has been combating money laundering since the start and until now. The reason could be about KYC since the gambling platform casino has a license.
However, there are some gambling casino that has a quick withdrawal, maybe because the amount is not just big.

There are two reasons:

- AML etc. only kicks in as due process if you are looking to withdraw; if you just lost all your money to the casino obviously you don't have a prospect of laundering money per se.
- The casino is greedy and wants to attract as client base as possible, and the way they can most effectively do that would be to allow deposits to come in without KYC but restrict all non-KYC withdrawals.

Truth is probably somewhere in between.

This is only applicable into those casinos which are shady and not known because generalizing something like this on each casinos existing wouldn't be valid because we know that
there are popular ones which doesn't really have any issues about withdrawal that's why its just sensible that you would really be looking after
with these gambling sites.

Don't stick out into unpopular ones because these problems do only exist into those sites which does have low in popularity.So its just common
sense that you would go for the best and not the shittiest ones.

Some gambling sites used KYC issues to scam gamblers. I have been playing with my favorite gambling sites and their withdrawal processing time are almost instant. It really depends on the site's reputation, some are good while some are bad.

Mostly because of malicious reasons, to be honest.

It makes no sense for a casino to not conduct KYC procedures when you sign up and all of a sudden force it upon you when it comes to time to get your money back.

That is a predatory tactic, and I think that everyone needs to recognize that. It's just an excuse used to hold your funds for much longer than what is necessary for cash flow reasons.

When a gambling site specially new having this kind of behavior then it wouldnt last because once the community or public do knows on what they've been doing then its the ending
of their reputation and this site will slowly die which is a very common scenario to happen not like on dealing with gambling sites which does have name and reputation
on where you could really confidently trust them with your funds on where you could pull it off without any problems or strings attached.

If the site involves is not popular, I can say that case is happening most of the time there. But if the site involved is popular and trusted, maybe there are few but overall, withdrawals are processed without a problem. I think there are no instant withdrawals now. Here in Stake, it's not instant but withdrawals are confirmed within just 10-15 minutes on average.


Same response as above if the site involved is popular or not.

There are really times that KYC is needed but only for big wins. If for small figures for let's say below $10,000, I think no KYC will be triggered. It's just for assurance that everything is fair and square.

I agree those that are reputable won't give you a headache and their withdrawals if not instant, almost instant. This issue of withdrawals is more with the newer casinos that won't just allow you to get into the automated process of withdrawals because they're still new and probably lack funds. But if a reputable casino delays your withdrawal and you're pissed off, you have to bear with their process or else your funds will be held by them.

The answer is in their terms and conditions. Read them if you really wanted to know. Most states that they may ask your personal information if they see it necessary so that means you are free to deposit and play as long as your betting patterns doesn't look suspicious to them and you're not violating their AML policies.

First of all, what casinos do you mean? Online casinos or physical casinos?
If you mean online casinos, not all casinos platforms do the same way. Some casinos may not really care about your source of funds, but for KYC it is normal to ask by them. Even centralized crypto exchanges, also require KYC for their members. The purpose is not only to secure the funds, but the KYC is a basic thing to have by common platforms nowadays. Anyway, if you don't pass KYC, you can move to other casinos which never require KYC, if any.

What for? They won't send money to the losers.  ???

Not all casinos are like that. And not all withdrawals are getting stuck. There are thousands of players playing in the casino, depositing and withdrawing and you only see like 1 or 2 posts about the casino blocking their withdrawal and asking for details. They usually do it when the see something suspicious about their deposits or their account. And they only ask it when withdrawing is because they can only detect that after you make the deposit. Make sure you read their terms of service before making any deposit. Always be prepared to go through KYC if it is a licensed casino.

Maybe, if you have big winnings, why not try withdrawing smaller funds at intermittent intervals?
Because if you do really withdraw all at once, the casino may really notice your account.
Most casinos have their ToS stating that they will require verification if it deems necessary.
In this case, it is their prerogative to ask the player if for them, your account suddenly withdraw large amount.
As a player, as much as possible don't make any reason that will make the casino suspicious about your account.

You'd actually be surprised.

A lot of websites have these T&Cs hidden away so that they are able to carry on their business despite many complaints against them on the KYC front.

Also, you'd be surprised just how many people are unwilling to do their research before choosing a site to play on, which is what allows these casinos to continue operating.

They are covering up their hidden agenda via those alterations of terms and condition which you might actually true with this claim but players or community isnt
really that dumb that they wont really be noticing this kind of behavior which they might able to escape out from actual or real accusations but
the impressions of people around would surely stay and one day this business wouldnt really get any players for sure.

Some reasons are:

- Simply, just a verification
- Big wins that require KYC might be on the terms

If it's on the terms, we should not complain about it. Ignorance of the terms excuses no one. But don't worry about that since it's not that your $100 will be subject right away for KYC unless verification is necessary to do on that gambling.

That's because casinos have the right to ask for the information they need and these delays usually happen when gamblers request a big withdrawal. Unfortunately, that's one of the downsides of crypto casinos since they mostly don't require KYC after registration. Then again it depends on the casino or the player since there are cases where the player gets caught breaking one of their rules by using a VPN. As long as you stick to reputable casinos you should rarely experience any delay, it only becomes inevitable when you're a high roller.

I do not think that happens to all casinos because as long as you do not reach your maximum withdrawal limit, you can withdraw your money instantly and see the confirmation on the network. Some casinos will apply verification by doing KYC on their members, especially if they want to withdraw big money because the casinos do not want to get a problem by the authority. It is your job to find which casinos that have instant withdrawal by reading all material here to find it. Maybe the other reason will be there as that will depend on the casinos.

Probably one of the reasons is that they want to make sure that the money didn't come from an illegal activity, but given that it's a slot game, I don't think that it's really their business to ask for your income because they're the one who provided you with the money. Another much nefarious reason that I can think of is that they're probably trying to keep the wins inside their casino, a lot of them do this just so the money doesn't benefit anyone even if they win.

I think that kind of accusation mostly happens at those untrustworthy gambling sites. OP is like saying crypto casinos are having the same characteristics where in fact, he doesn't have any experience yet playing crypto-gambling.

Problems like that really happened even on big and popular sites but it's something not that big and case-sensitive. Now for OP, make research on some reputable sites here so you can expect a good gaming experience. Then later on, feedback if your question about withdrawals or KYC-related stuffs is a problem on the site you have chosen.

Well some do indeed have that issue, but it might have been part of their TOS originally, or if the withdrawal amount exceeds the set limit for free players, then they begin asking for KYC. It's compliance, afaik, for their licenses to actually be allowed to keep working. It's pretty strict on some casinos afaik, so they really tend to dish it out with players whenever it happens.

Well, casinos are sometimes at fault with their KYC rules being hidden so much, but also it can be the player's fault for not reading their withdrawal rules and whatnot. Most of the time complaints here come from not understanding or miscommunication really, most of them are resolved whenever casino representatives here start talking to the user/s involved.

That is just your assumption there are hundreds of thousands of players in these casinos and if you check the complaint about withdrawals and KYC there's only a handful of them and casinos have the reason why these accounts are under this requirement, they usually detect abuse and fraud and they want to make sure that these accounts pass their rules and criteria, even if you are not winning a huge amount you can still get your account in KYC or restriction.

If we are to be particularly strict with AML, it is indeed fair that casinos should already be asking for KYC, source of funds, and whatnot during the deposit. But there must be certain reasons why KYC and other requirements are mostly imposed only upon withdrawal. This is of course not imposed on every withdrawal. But certain significant amounts will definitely require not just manual review by casinos but also KYC. Perhaps this is implemented so that customers won't be discouraged and might decide not to make a deposit because of the hassles involved, or perhaps in order to trap laundered funds it may be enough that strict measures are implemented only upon withdrawal.

It depend on the casinos TOS that usually this issue will appears for big amount of money to withdrawal but not all casinos have that policy because as some people here said there are several casinos allowed people to withdraw their big funds without kyc but to make all of it clear i think before playing at the particular casinos read their policy is necessary especially if you want to play with big money so if they have this issue you can avoid them

What you should know is to make sure you read the terms of service carefully before starting, as not all casinos are like that and there is verification required when you withdraw an amount that exceeds the limit set by their guidelines or for some reason.
and if you feel uncomfortable with KYC when making withdrawals because large amounts can be done Periodically, whatever the reason is because it is a rule and will be a lesson because all casinos have different rules so it is very important to do research very carefully before you get involved.

All this redrawer process could be for security  process incase someone wants to tamper with your account,  if the process is much the person can't get all information.  But the real owner can access it no matter how long the process is.

The casinos will never give the version that I am going to tell you, normally they will hide behind the fact that it is for security or other reasons, but I am convinced that it is to know by statistics that it is very profitable for them. We have seen cases in the forum of people who requested a withdrawal that took a long time to be processed and ended up betting and losing all the money they had. Processing instant deposits and delay withdrawals is very profitable for them.

Maybe that will be okay for us, but if that requires us to fill KYC before the withdrawal, that will not be okay since it feels like a trap that needs us to verify our account before they can process the withdrawal.
But luckily, we have many good gambling sites that will not ask many things when we want to withdraw our money because they realize that if they ask some requirements, it should be written in their TOS and not ask that before processing the withdrawal.
Good gambling sites will not try to do that, especially if it is just launched, because they need to gain trust from the members to explain everything in their TOS.

Maybe what you were trying to say is when players are withdrawing a big amount of cash that they had won in a very short period of time, that's why some casinos delayed their withdrawal, asking some personal questions, and requiring KYC for that certain player, but not all of the gambling sites are like that.

The one that you were saying OP sounds like a scam gambling site for me, because all they wanted is just to earn money while not taking care of their players.

Let's not generalize this but in most cases issues like this are always stated in the ToS but sometimes neglected by gamblers. Most casinos are centralized and we'll registered with license for operation and as such the need the datas of their clients so they can give proper stats on taxes. The only way to hold down their clients is during withdrawals and the understand how desperate one can be to withdraw so the will do anything to fulfill the KYC requirements before withdrawal

I admit that there are indeed some gambling sites that make it difficult for users to make withdrawals after successfully getting big wins.
They will ask some questions and ask for our personal data, I actually don't like gambling sites like that. But not all gambling sites are like that,
so we don't have to worry about that. Because each gambling site has different policies and rules, if we don't like the rules of the gambling site
that we are using, we can choose another gambling site, because now there are so many choices of places to gamble. We just have to choose
a gambling site that makes us comfortable.

The users who usually report about these casinos asking for documents from them are ones who are withdrawing huge amounts of money from the casino. It raises an alarm and for casinos, they are protecting themselves too from laundering and whatsoever it is.

https://i.ibb.co/DR6DmTH/runandrquit.png (https://imgbb.com/)

I also think the casino is delaying withdrawals in case you may change your mind and play again. Of course casino wants you lose the money you are about to withdraw  ;D

There are gambling sites that ask for KYC during withdrawal which usually cause trouble for most users. They're doing it for verification purposes but to be honest, not all reputable gambling sites do it. Some gambling sites offer smooth withdrawal which is preferred by most gamblers so you better read reviews about gambling sites that could provide smooth transactions without asking for KYC.

Out of millions of gamblers, a casino cannot easily filter out abusers hence they allow everyone to gamble and and everyone to enjoy the stay. But, when it comes about withdrawing, they want to reward only the legit players and they treat withdrawing is a way to find and ban the abusers. So, do not wonder why casino is not bothering you until you win.

Agree or not, casinos are facing hundreds of abusers every single day and they still need to run their business profitable hence they need to follow some business model in a way which is not affecting their model of business hence asking questions when you are withdrawing is seems sensible in my opinion as well.

The requirements to do KYC are not based on the winnings and withdrawal process. But, there must be T&C in the casino itself that we must do KYC requirements in the casino. And everyone that doesn't fulfill the requirements commonly will have such limited services, such as in the withdrawal process.
If you have been playing in a casino several times, whether you have been experiencing winnings or even losing, you must do KYC if they require KYC.

I think the problem right here is about the way you learn and read their T&C before playing. And maybe you didn'
t read their T7C (in which they require some KYC or other Term & conditions).
I suggest you to always read their Term &Conditions previously before registering in such platforms