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Title: Bitmain in Hong Kong NOT shipping replacement parts! Post by: GrahamBam on February 19, 2022, 08:40:12 PM Bitmain in Hong Kong is NOT shipping replacement parts!
I shipped a PSU to them over a month ago, and they still have not shipped the replacement even though they created a shipping label. I contacted them, and they said they are receiving shipments but due to the pandemic they are NOT shipping anything back right now! I'm glad I had purchased an extra PSU for my S19j Pro, because if I hadn't I'd have lost a ton of money. I just want everyone to know what's going on.. -Graham Title: Re: Bitmain in Hong Kong NOT shipping replacement parts! Post by: BitMaxz on February 19, 2022, 11:04:17 PM How do you contact them?
Did you use the official contacts from Bitmain? Or you are dealing with someone? Their contact info can be found here https://www.bitmain.com/contact You can also try to call them with their support landline number check them here - Domestic and overseas customer contact number (https://support.bitmain.com/hc/en-us/articles/360017942773-Contacting-BITMAIN-customer-service-team#:~:text=Calling%20our%20hotline%20during%20business,%3A00%2D21%3A00)) - Bitmain Contact support with hotline number (https://shop.bitmain.com/support/contact) Title: Re: Bitmain in Hong Kong NOT shipping replacement parts! Post by: wndsnb on February 20, 2022, 01:46:08 PM Was this for a warranty repair? Bitmain's warranty repair track record has been pretty awful. When my S17s were still under warranty and failing, I sent one to them and it took 4 months to get it back. That was pre-covid, they just couldn't keep up with how fast their crappy miners were breaking.
The Bitmain authorized warranty repair service near me in the USA has been advertising off-warrany repair and there have been several reports (https://bitcointalk.org/index.php?topic=5297994.msg59127037#msg59127037) that people have successfully gotten hashboards and PSUs repaired. But I noticed a couple of weeks ago that their advertisement on Ebay (https://www.ebay.com/itm/154553760186?hash=item23fc1f39ba:g:wEUAAOSwWMFhmeZT) says they aren't taking any more repair orders because their backlog is too long. Makes me wonder if the Hong Kong office is using covid as a convenient excuse, and the real problem is that in-warranty S19s are failing faster than they can repair them. Good call to purchase spare PSUs. Next step is to pro-actively start looking for look for 3rd party repair service near you for when your hashboards start failing. |