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Hi,

The casino 24casino1.bet owes me £2266 as a withdrawal.
Yesterday was the 60th business day since i started the withdrawal process, and they didn't completed it yet.
Their terms are saying that it should take 7-21 business days, however the customer support always says " have patience, it ll be completed soon ", which seems like a joke to me already, its the same message everyday for 60 days and nothing happens .
I tried contacting their authorities, even messaging curacao public persons, nothing happened.

I'm wondering if anyone had a similar experience with a cyprus/curacao casino.

Is there something I could do about it? Are there any legal entities that could make them pay my withdrawal ?
I even tried using Revolut Chargeback option, but they said they can't chargeback due to mastercard guidelines.

Anyone knows a solution to this situation please?

Most of the gambling sites here are curacao based gambling site I think contacting authorities won't do much if you are just alone, I am actually not sure what could be the right or your next step but I think this topic should be in scam accusation rather than here even though it s gambling related topic.

You should create or moved this thread to the scam section where it is the right place to post together with all your proves and screenshots of your evidence.

Their terms are saying that it should take 7-21 business days, however the customer support always says " have patience, it ll be completed soon ", which seems like a joke to me already, its the same message everyday for 60 days and nothing happens . I tried contacting their authorities, even messaging curacao public persons, nothing happened. [/quote]

What made you play in this casino, this is not a popular casino, no thread here, this is the first time I read about this casino, it's very risky playing in an unknown and new casino especially if you are playing with a huge amount


I hope you can find a way but there are casinos that scammed people with the much larger amounts but these casinos still refuse to pay their players.


One of the things that you can do is to upload your evidence in the scam section there's a possibility that the thread will reach them and hopefully, they settle this case, and people will be warned not to play here.

Are you aware of any valid reasons why they withheld your funds? Because you haven't shared any kind of information yet why you are facing this problem. It will be easy for everyone to understand what this matter is if you share all the information here. If you share screenshots of how you talked to their support and how they responded to you, you will understand what kind of problem you are actually facing.

OP we are trying to help you better lock this thread and go to  the scam section  (https://bitcointalk.org/index.php?board=83.0) and follow this format Scam Report Format (Use it to make scam reports properly) (https://bitcointalk.org/index.php?topic=260073.0)

This will strengthen your case and established them as a scam casino, you may not get your funds back but at least you can help people from falling from this casino.

You can also include where and how you find this casino and what made you play to give newbies the truth about playing in a new casino.

I am not sure how to move the thread, and can't find that scam board you are speaking about. If a moderator thinks I posted somewhere inappropriate, please move it.


In regards to reasoning, no, they don't have any reason, it wasn't aggressive gambling either, the maximum bet was buying bonuses on 1-2 euros.
I followed their terms, I didn't do nothing wrong, they refuse to elaborate why it takes so long and they always answer in templated messages.  

https://gyazo.com/c0cc8206d928b2fff01cc19eb60645be (https://gyazo.com/c0cc8206d928b2fff01cc19eb60645be) (I'm the one asking the questions)

This is the message I've been receiving for the past 40 days over their terms time limit.
They always say that they'll contact the team, send reminders, etc, but nothing happens.


What can I do about it ? Is curacao's law that bent that they are immune?

7-21 business days? What? I think that is not a legit gambling site, most of the legit gambling sites would only need 24 hours to process a huge withdrawal. Personally, I have not heard of the gambling site name, if you have all the evidence to accuse this site of scamming, you should make a scam accusation as suggested by the above user.

As suggested by other on the comment section here you need to move the thread to scam accusations with more valid proofs to back up you claim because from what you posted you did not share any valid evidence to back up you claim that 24casino1 try to withheld you translation over 60 days just make screen shot of your account and withdrawal timestamp.

That will help us more to get a first hand information about what you saying.

I'm not sure why do I have to prove that I have an withdrawal with them.
The purpose of this discussion is find solutions and see if other faced issues with Curacao/Cyprus casinos withdrawals.


In regards to moving the thread, please stop advising me if you're not a moderator.

it's my first time hearing about the casino. anyway, would you mind sharing any screenshots of your deposit, withdrawal request, conversation with their support, etc...? just like what the above post said, it would help your case.

if they continue to stall your withdrawal request you can try bringing the issue to their license provider. I also suggest trying to post this issue on other gambling forums to ask for more advice.

EDIT:
this forum has encountered people creating false allegations against casinos before that's why we tend to ask for evidence.

You can move your thread by selecting the "Move Topic" option which you can find in the lower left corner of the screen, below the entire content.

https://i.imgur.com/wB9NnPA.png

You can find the Scam Accusations board here: https://bitcointalk.org/index.php?board=83.0

Hello there,
 
I do really think that you wouldn't be able to get your funds. If you have any chance, I guarantee you, it is very slim. This casino is a pure scam. They do not allow withdrawal... 7 to 21 days for a "normal" withdrawal is bullsh*t processing day, still unacceptable even for large-money withdrawal.

Check these reviews from other users that was scammed by that casino in Truspilot (https://www.trustpilot.com/review/24casino1.bet).
CasinoGuru (https://casino.guru/24casinobet-review) also has bad review for it. Fake games. Unfair ToS.

---

And these 5 different deposit bonuses of them is just a bait. Keep your money away from this casino.

https://i.ibb.co/zXzNz8g/image.png

Why the heck you deposit huge amount of money on a Casino that is not trusted. It didn't have a license and the overall feature looks lile poorly done. Reporting this issue to cyber crime division on your local authority is the best thing you can do since the support itself is not replying on your concern.

At this point, Consider your money as loss since Casino has no physical address or license that you can get to sue them. Be honest OP, Do you really deposit that amount or you just get it by playing there bonus scheme that requires you to deposit a certain amount?

I deposited around £800, no bonus scheme because I am not a fan of wagering, and won £2266 . 
I was totally ignorant for not verifying trustpilot or other websites.


What troubles me is that they are able to do this and get away in 2022? Isn't Curacao a regulated country at all ?



PS: Thank you all for the responses, if someone has actual solutions I would love to hear them.

Never heard of this casino. Why do you wanted to play at a casino which have no reputation ?
Have you read their terms and conditions before depositing at the site ? No reputed casino will take 21 days for withdraws. Even the minimum 7 days wait period in withdrawal is the first sign that this casino will scam you.
I am afraid £2266 wont be returned to you and you can take this as a lesson for you to be careful in future.

This is unfortunate to having such amount of money being locked in there without better promise to release it. I wish you luck but it is looking a lost money and wasted effort that you made in 60 days. Never to play in untrusted casino again


This doesn't matter if Op made bonuses to increase, played to be lucky to win or making the deposit but important to know it is his efforts that gave such money to him. I think he can show proof and move thread to scam accusation.

Afaik getting a Curacao license is REALLY easy, so it isn't really the best method in trying to identify whether a casino is trustworthy or not (It can be, but it should be limited to only a small part of the decision since there's still casinos under them that are reputable afaik). The license itself is pretty lenient on the requirements afaik, so it's the best one to get for startup casinos (and scam casinos) to get.

On that note, you can file a complaint by clicking the Curacao license icon the site has which will lead you to their license details. Scroll down a bit then you can see a complaint form that you need to fill up. You might need supporting details later on though in case they decide to contact you and verify stuff about the complaint.

I never understood why people bet on those shady ugly casinos with a retarded domain name and after they are amazed because it's a scam.

The lack of valid information and some evidence that has not been submitted makes us unable to comment further. Because as much as possible, you can share the image link so we can see how this problem started, like conversation proof etc.

There are still many reputable casinos with all the guarantees of good waiters but you are in a hurry to deposit too much money into the casino. Next time you want to bet, try to search carefully for all the information about the casino. To be honest, I didn't use the casino you mentioned and never heard of it.

I don't think there are solutions many scam sites are still operating even though they have scammed a lot fo people this is a new casino and there's a possibility that we will read this casino scamming their players.

Better for OP to make the accusation legit by uploading his proofs without it it's still hearsay and a false accusation, I hope OP will listen and do what we are recommending, OP should also think of other people, he may not get the amount but at least he can help stop the casino from scamming more people.

^ Heads off, even that gambling casino that you are talking about did not have any business here and how did you find that casino?
You are not searching well where the is a legitimate casino that could be found, here in the forum there are too many of them and having such business for a long time ago. The only way is to contact the support at that casino if you are very lucky you will get out of the withdrawal.
Next time learn how to read the TOS, everything was there, and if you don't have to understand it is fine.

Everyone busy telling telling you to lock the thread and move it to scam accusation. But I don't think you are accusing them of scamming you or anything. Not yet. If only they read what you are trying to say.

Unfortunately, there is nothing you can do but wait. I doubt it is a legit casino based on the domain name. Who puts a "1" at the end of their casino name. 24casino sounds ok, but 1? Did you check their license and verify everything? Sound more like they copied another casino and is trying to scam users. If they licensed under curacao, you will be able to verify it. Make sure you check the domain name. You will also be able to file an official complaint against them through the same verification page. Slim chance of getting back your money.

We are not very familiar with the gambling site 24casino1.bet, besides that in this forum there is very little information, where customers should complain, if there is a problem like the OP.

I believe, you are the 1000th victim of 24casino1.bet casino, in defrauding its customers.

As stated below.
review/24casino1.bet (https://uk.trustpilot.com/review/24casino1.bet)


I quite often remind users on this forum, especially those involved in gambling, before making bets, deposits, withdrawals, and so on related to gambling sites, try to find their reputation on the internet and on this Bitcointalk forum, to avoid losses and scams.

OP, there is no solution, for your case, other than you contacting their team yourself, to solve the problem you are facing.

Yes. They can get away with it. 2022 is irrelevant. They are bolder than ever but this is the first time I heard of this casino.
Many had already done it long before this 24casinos1.bet was created and perhaps more just by luring boomers to deposit and double. Its very  tempting especially when they say you can withdraw them after. 

It would be worse if you have already given your KYC documents to them for they will also threat you that they'd come pay you a visit with few friends  :D

This is the usual problem if the gambler is playing in a casino not ever heard or found in this forum. The common reason is they are being tempted by the offer but turns out to be fake. I don't think someone can help him from the people here because more than likely, they don't have direct access to the owners of this casino. Sometimes, I am wondering why some gamblers will play on a site not very familiar to the community and when they are screwed, they will find this forum. Why not the other way around? If they find this forum, they can already roam around this board and look for reputable casinos to play with. And high likely, someone can help them if the casino has active thread in the forum.

When casinos deal with licensing in curacao it is due to curacao being a country less strict in relation to the license for gambling and with that you can already imagine that the authorities of curacao should not even be the type of authority that bothers to research if each casino You are being honest with your clients, I also don't know if it is possible to report your case to the curacao authorities, I speak in terms of the authority that grants the license, but in legal terms you can report your case to the curacao police and they can investigate the casino scam, find out who the owners are and then they can take them to court and issue an arrest warrant, even if these scammers are in another country it is possible through interpool and partnership with the country where the scammer lives to deport the scammer to curacao. consult a lawyer to advise you and help you in your case

Well, you are always warned to stay away from shady casinos and this one is not familiar to us here in the forum how.much more getting a representative to help out with your delayed withdrawal issue here, more so you can visit the relevant authority to make a formal complaint against the site activities but hope you get all the evidence to back up your claims.

There is one simple solution. Accept the fact that you've got scammed. Contacting Curacao won't do you any good especially if the license THEY CLAIM to have doesn't even have any verifiable links on their platform. Just having the text of their said 'license' doesn't mean they really have it tho. That's the only solution, learn that you must look for further reviews first before engaging in an online gambling platform. That's just a basic rule of thumb.

Actually when their was huge repeatedly using casino in the forum.Why you was trying the new one.It was very unacceptable one.If you trying the new website from the old casino,their will be delay in the kyc verification.And their will be huge delay in the withdrawal of your own money.Most casino get the money easily and hard to get back the money from casino and think to decide.

We all here who knows, never understood but on this particular casino it's not only the domain but more on what they offer, imagine

if you're a new player this is a big come on,
and a very tempting offer to refuse, and if you're not doing research and is a gullible one, then you are what they're looking for.

It was the huge money,which they owes you.Most of the new casino sites doing this type of things.Their is some hidden tactics in it.The withdrew limit ,they had mentioned of 21 days.Butin that 21 days,you will play many games and transaction of half the money of the withdrawal limit of full money they owe you.Then they lease the transaction.Which is seems like,not a profit one for you.The new casino should avoid this type of withdrawal limit or withdrawal time among the users.

I don't think the legal assistance can help you about this matter, AFAIK Curacao license didn't protect the gamblers, so you're pretty much can't do anything. Moreover you're also need to pay some fees, which is costly.

Lol, not all new casinos always shady and scam their clients. Take a look with your signature, it's one example of old casinos but still survive until now by scamming their clients. All the money they and you got are from victims, pathetic.

You are another victim of a casino scam.
I guess he didn't look for more site ratings until he ended up depositing a lot of money.
If he is a careful person, he will not try to deposit a lot of money but just play with the money he can afford.
But maybe £800 was money he could afford to lose so he lost it.
Here's a lesson to the @OP and all of us, never deposit big money if you don't know the casino's reputation or you don't find a good rating about the casino.

They write on the site that they have a gambling license from Curacao, but there should be a validator with that so you can verify that? Something is not right on their site. I don't want to comment on the reputation of the site, I haven't read enough experiences for that, but the situation of the current player strongly seems that he has been scammed. Furthermore, I don't think there is a representative of the site here, so it doesn't seem possible to get a story. At least not through the forum.

First of all, i think that the such name of casino sounds like a scam. Possible that it is not so, but as for me - i`ll never even visit a casino with such kind of name.
The second moment is 60 business days. In cryptocurrencies no one need 60 business days for withdrawal - maximum i saw - 2 weeks.
Sorry, but i think you lost your money.

That's kinda bad. You learned something, before playing on any casino, make sure to check their reputation, look out for real users' review. There are lots of reputable casino currently operating, still you've come to the wrong casino.

Solutions might be in if you know who is the owner of the casino. Try getting some information about them, and maybe you can file a case against them. But that is an expensive process too.

I guess I'll have to accept the loss, but I still have something unclear in my head.

How it works is that a casino to operate needs a license provider, which in this case for Curacao there should be CEG( Cyberluck and Curacao Egaming )  and I'm not sure if GCB ( Gaming Control Board ) also gives licenses.

My next question would be, considering I see almost everyone is affiliated with a Curacao casino here, Who has authority over the license provider?

almost all the curacao casinos write at the bottom of the page that they are regulated by " The Government of Curacao ", but there isn't anything specific, any links or legal entity names specified, does anyone have this information ?



Thank you once again for the useful comments, I guess I'll have to see this as a learning experience.

I don`t sure that this is true license. Do you have opportunity to check it and(if you have) you checked it before gambling? I often see in cryptocurrencies casinos (and companies far from gambling) with the licenses look very truthful. But often they just draw it. So, i don`t look at license - only full research for any company, that needs my money.

In such casinos it's usually easy to win, because it doesn't matter how much you win, you won't withdraw anything anyway. Users usually start with small deposits and while waiting for their first winnings to be paid out (pending withdrawal), they try their luck on new deposits. They are simply trapped in this way.

I am not sure why OP deposited in this casino but generally, these shady new casinos offer attractive and lucrative deals which are hard to avoid by the greedy people. People don't realize that no matter how attractive offers are, they are of no use if the casino is not a trusted one.
It's better to play at a well trusted casino with no offers rather than availing big offers on scam casinos.

I agree with this statement- you should add more to this story as I doubt that a gambling website would withheld the funds without any legitimate or valid reason.

Like what some have mentioned, the gambling website that you engaged into is not that well-known, so it somehow carries the risk of your funds getting delayed or scammed at some point. I do recommend that you open a scam accusation thread against this gambling company and provide complete details to support your claim in order to warn other forum members in the event that this is indeed a scam gambling website.

OP is newbie, Probably he is new on online Casino industry and he is just tempted to play when he saw the attractive bonus. It's easy for us to say how to avoid this bullshit casino but its really hard for newbie to resist the temptation for that offer.

I'm a victim of Ponzi, doubler and MLM scam shit when I was newbie despite I know in the back in my mind how poor the website design but still I invest money on it due to the promise of huge reward for my investment. This is same scenario.

You have to understand that Curacao licenses are literally worthless...

They don't do anything and are just there for display. You can get one quite easily just by paying the fees.

Try to keep bugging the support but I wouldn't be too optimistic. Their site is mediocre at best and quite frankly reeks of a scam. I would not be at all surprised if this turned out to be a con job.

First time to hear about this casino. There's nothing you can do with it but to wait until the support responds positively but I doubt that they'll do it for you until you take actions that will bother them.
But suing them and doing all of those papers works won't even be worth it with the amount that you're withdrawing from them as it's costly. As suggested to you by magneto, keep contacting them even if it's hopeless.

You need to read Curacao doesn't involved between clients and the casino, so if you seek someone who work on Curacao license... they wouldn't help you. Curacao license might the easiest license to obtain and applicable for online crypto casino, because with this license it's cover all forms of games.

The worst thing is the casino you played doesn't have any license and no reputation, if you want to play on non licensed gambling, make sure they're reputable enough. In this forum you can check the scam accusations board, some people who have a problem will make a report on this board. The reputable casino will handle the case ASAP, while the scammy one didn't.

Not familiar with this one , new casino in my ear so i cannot comment about this but if 60 days? that is a far for waiting ,  but I doubt that you can take back your funds because this attitude of gambling site is one of the strategy of scam casino.
so sad to say? that you are being hacked already mate so accept this reality .

7-21 days withdrawal? This is the funniest gambling site withdrawal terms I have read in my life. Who on Earth who would wait for 7-21 days to receive their withdrawals? If you can take a look a the gambling site here in the forum they are competing to make their withdrawals as faster as less than a minute.

I get curious and visit the website and they have a clean and attractive gambling site. It is a good thing that I read some of your replies here about the gambling site as a scam one and luckily that I don't create or transfer any money here. If I am new gambler and just use this website without reading here in the forum or their terms I think I would be in trouble.

Ahh good that you read the reviews here before making any decision to play on that casino. Some people may also notice Curacao licenses and think the site is legit when it is not to be.
Also do not be attracted to gambling site interfaces and stuff, all these things have secondary value. The first thing is the protection of your funds and 24casino1 does not seems to value their customer  :(

For a site that looks suspicious or shady, that's normal and it's a sign for users to stay away from that site and not try to play there.
A new casino that wants to try to gain the users' trust will not hold back the money that the users are trying to withdraw and the casino will even provide a satisfactory service.
But if the casino has been running for some time but their service is not what they say, we still don't have to try to play at their place.
We will know about it from reading other people's ratings and we often find it on this forum.

he just come, try, and won. that almost bettor did in every casino. The OP just doesn't know how to resolve the issue and try to blackmail the licenses which they can't do because this has a different part. but I guess, the credible Casino will be processing the withdrawal if a user doesn't have a problem and maybe @DiscountSupplier has a problem like abuse or uncompromised account.

You are right, the site seems professionally made and it looks legit since they have that logo's or brands on the bottom page of their website which is also seen on other legit gambling sites. That's right, reading replies is always be a thing when it comes to trying casinos that are new to us. In that way we can be aware if the casino had some unresolved cases which shows that they cant be fully trusted.

Reading the terms and condition is the next thing as there are legit sites but have stricter rules like you need to do a KYC before you can make a cash-out and what if you are allergic to it? Your money will get stuck then on that gambling site.

That is really sad to know that people are getting scammed by this kind of gambling site, I usually don't play to gambling sites that is not known even though they do have good promotions, I still choose reliable and reputable gambling sites since playing to this kind of gambling sites is like risking your money already even though you are not yet playing the casino games.

WHaaaatt? this terms alone seems to be a indication that this is a trustworthy site , 7-21 working days  ? damn what kind of support do they have? and what kind of team is behind this site?

Nope I know nothing about this site , and just now that i Heard this but having that mentioned of yours? I'm afraid that this is a scam site.

I wouldn't play either on a gambling site that lets me withdraw my money to 7-21 days that was really a bad attempt to scam players. It is still surprising that this kind of scam works and a lot of people fall from it too.

I wouldn't surprise that people would play here since as you can see they have casino and sports betting that looks presentable and you wouldn't think that it would scam players.

Like what most posts above says? you are being scammed mate and admit it that the funds will be totally loss.

You should learn from this mistake that will never play in Non reputable gambling site instead seek for answer in this forum or at least via Search Engine .

Play only in well promoted site here mate.

There's no chance that the money will be recovered again as it seemed like the site is already gone.

It does not load the website anymore or the URL is wrong?

But regardless though, @Reatim is right, you should not gamble in a non reputable site, always see some feedback from this forum.

---

Edit


Wait, can you provide me the right URL? If you read my post , my experience is I cannot access the site.

I visited the website and they have new sports book which looks good and nice that's why people might attracted to play on the site but usually I don't play in a gambling site that I am not familiar with and haven't read a review or other people's experience about it. I also notice that it doesn't have any license shown at the bottom, I just hope that the OP still managed to get his withdrawals.

It is, you should not depend on everything on the license there are scam sites that show license on their web page, feedback is everything, it comes from the user's experience you should be discerning on feedback

Because people are looking for licenses when the casino is just starting out, it's proof that they are serious in their business and willing to pay the fee.[/quote]

They'll just ignore you but it's good that you posted it here but it's better that you moved this thread to the scam section with all your proof, do this for other players who might fall to this casino.

May I ask why did you choose to play at this so-called casino in first place and how did you know about its existance?
As you can see, no one of all the members who replied to your thread had ever heard of it before!
I invite you to create a scam accusation thread on the appropriate board, of course this won't help you recover your stolen money but at least it will serve as a warning for other members so they don't fall victims for this scam website.
Sorry for your losses!

Why people do really love to deposit big on a site which is less known or not popular? They are really just making themselves to end up in trouble  once these sites doesnt really release those funds.

Having have some initial research doesnt really cost an arm and leg because if you do able to search up something better or reputable then you wont really be experiencing these problems.

You should really be very hesitant specially on new sites, you dont know if they could be trusted or not.Dont be fooled by offers or something in related.

I would never deposit in a brand new casino unless there is a very special reason to do so.

No one knows why people want to lose their money by depositing in scam casinos. Some people look for the Curacao license and think that this is a licensed casino and hence it would be legit but they don't know that the Curacao license is easy to get and hold no value at all.

that's one common mistake of most users who will come to this forum and ask about their situation. and usually, it is already too late for them. why not the other way around? search the site and this forum first and ask questions. because once you get oriented on this forum and if you are a gambler, you will learn which casinos/bookies are reputable to play with, and if you're not lazy, you can read all the related threads to it. or just checking their trust summary would give you an idea how they are in business.

Sometimes the transaction can be delayed due to some system outage or some changes in the policies by the authorities. However, I suggest you try getting the solution from the support team. Also, if there aren't any specific reasons for the same, post this in the scam accusation section.

60 days is too much of time to wait for a withdrawal, I can't even wait for the 7-21 working days withdrawal policy left alone waiting for 60 days for a withdrawal and yet it has not arrived yet.


I don't know what to advise in this situation because left for me, I won't attempt to deposit on the site if I read their terms for withdrawal.

Most of gambling site will scammed us and they didn't pay withdrawal. These only run for a short term not a long term and also they also attracted many gamblers to use their site and also play gambling. Then they stop withdrawal and be careful from these site also not wait for withdrawal. Always use legit gambling site.

I know casinos on the past has a manual withdraw but it will only take 24 hour max for them to process it while this one here has a 7 to 21 day withdrawal period lol. This is why it's important to read the terms and conditions before we play so that we will know if what we are going through.

I think those who didn't do that and played immediately and have won big are now regretting because they need to wait for a long time only to have their money. Worrying is there because they don't know if this casino is even legit and will pay after the time expires. I wouldn't wonder anymore if 60 days have already passed and there's still no money that arrived.

Even if you have to wait 24 hours just for the withdrawal process to finish, it's very tedious and makes us worry, let alone having to wait up to 60 days. I can't imagine what would have happened if I had waited that long. Moreover, the money I withdrew was also smaller than other big gamblers.

We could advise him to find another casino site that can quickly complete the withdrawal process. It will be better for him because he can't wait too long and can get his money fast.

To prevent issues like this in the future is the reason why crypto gamblers need to do the needful which are checking the review, trusting the casino get from reputable casino feedback sites, reading and understanding the terms and conditions with the casino their withdrawal limit per day till a month before using it.
Having said that, according to what about this casino I will never pray my enemy uses it.

I have never heard of this casino which means this post is the first where I am seeing this name.
First, I would advice you look for their community, since they have no community on bitcointalk, I believe their community will be in the best position to assist you in getting your money, since they will lose customers if they don't, but in a case where they have no online presence or community, well, I have nothing to say other than good luck in getting your withdrawal processed.

Gamblers should learn to start avoiding casinos without any online presence where customers can interact with other customers outside the customer support of the casino, this really helps in times like this.

It would be better if they could find those ratings from this forum because they can find honest reviews. If he only reads the judgments from outside, I'm afraid their judgments are dishonest and could lead to unfavorable conclusions. And I agree always to read and understand the rules that the casino applies so that we don't get into trouble in the future and always actively ask the support service if we encounter anything unusual.