Bitcoin Forum

So, let's begin with the intro

Well, I've been doing Sports betting on different websites (Stake, Sportsbet.io, Roobet) But roobet is my most recent one

Firstly, I had a big issue with them over a Tennis VOIDING of bet (Retired/Injury match leading into VOID of bet but they rather made it lose so I had to go through a long trouble to have my bet settled correctly)

Now

after that
I won 2 bets and immediately when I tried to withdraw my funds, I got error for "Verify 2-Level" (Even though I have withdrawn funds before, but not above 1k, so now when they saw me winning over 1k for the first time, they blocked my account)

So I immediately Verified 2 Level
And even though 3rd level wasn't required but I did that too as additional verification

So, after that, I was bursting out with tears and frustrations, I never cry on losing bets, but this scam when they do and make you feel powerless, it's hard to digest

So, they still didn't allow me to withdraw my money even after verifying
Then support said they will check into this and it will take 2-3 days

So why on earth do they have the right to torture their users?
When I said I wanna kill myself for the torture they making me go through
They took it differently, and immediately blocked the access to my roobet account too

Now I have $2,000+ in my roobet account, it's locked and I don't see any replies from them

If this is the fair way of business, then what's the scamming and unfair way? I really like to know

If there's someone from Roobet team here, Message me, so I can send you my username/email address in private inbox

I need an urgent solution

Why should I suffer so much? Why?


~

Ok I cant take it anymore
5th day, they keep lying, they are not sending

Note this date officially, if within the next 4 hours, I don't get my money
I'm committing suicide



My family will contact you with the picture of my dead body and Roobet will be able to confirm through my verification status that I did it
I will die and also will take Roobet down with me

https://ibb.co/DrfLtBC
https://ibb.co/dkjQKyS
https://ibb.co/Mp14vz3
https://ibb.co/h7KMDgk

I hope you people will take some action after I'm gone

It's not a threat, But the money there is my expenses for a lot of things I cannot bear this anymore and I cannot take loans either
So I have no option but to die

I'll wait 4 hours max before I do it

Whole blame is on Roobet, It's my declaration of death

Well, actually no one has robbed anything, I don't see any scam on these.
It's bit extreme "kill your self" just because you're waiting a KYC verification.

I can see just a bookmaker that is waiting some checks on their side and referred to wait a couple of days. They are making such verification, it's useless "cry" or feeling desperate (I mean it's just matter of couple of days...) if you have sent your documents and nothing strange ;) there is nothing strange
They have a name into this field, I don't think you need to suffer but just wait a reply.

You're getting it wrong

The Verification had Already completed, it was an online verification by verrify I think
And I got status of Verification to be completed

Then after it got completed, they locked my account and not replying via email, I canot get my funds also I cannot login to my own account

You said your account got locked, what message do you get when you try to access your locked account? Does it give any clue as to why your account was locked?

Also your scam accusation would be complete with screenshots showing that your account is locked plus the chats with the support team.

https://i.postimg.cc/L6K2CCLN/photo-2022-08-29-18-16-00.jpg

Had to hide below coz it contained my login info
I've sent my account ID to Hhampuz because as I'm told he has connections with Roobet team

I have the email logs of the chat only, because I cannot check live chat anymore since they blocked me to even login to account now

Quoting for visibility.

This is good, you could also include the link in the original post for easy follow up of the incident

it's all fine

I do hope everything gets sorted out and you get your money back. Hhampuz will try to collaborate with the team. You might need a little patience to get the feedback.

That's a good action, I've seen a thread before Hhampuz helping to fix issues from the company he worked for.

The common problem of KYC casinos seems the same on this, it's always a problem with the KYC procedure.
Have you made sure that you've read already the Terms and Conditions (http://)?  Sometimes we didn't know that we violet the terms, there's a reason behind blocking the account but why they didn't inform you for that reason?

Have you already emailed them?
By E-Mail: support@roobet.com
By E-Mail: CS@roobet.com

OP should simplify it by posting in the right format to make the long story short and don't resort to begging I know you're in a depressing situation but you have to calm yourself down and try to provide all the information that we all need

This is actually not an encouraging story, and I'm just wondering why must there be complaint about "Roobet" all the time. But I'm sure there must be a misunderstanding somewhere, of which creating this thread was actually a good idea, I'm sure sooner Roobet representatives will get to see this, investigate and ensure your fund is been paid if only you never went against the rules.. so in the meantime, you can PM Sir Hhampuz (https://bitcointalk.org/index.php?action=profile;u=881377). Because I'm sure he could help facilitate on your behalf.
I wish you all the best my friend...

Has it been 2-3 days yet?

The main problem of theirs was with verification, and after verification Completed, they still didn't let me withdraw

now they haven't replied for 1 day at least

Not been 3 days, but why am I supposed to wait this much for just a reply? Not even sure they looking to resolve, They just gonna come up with a lame reply after 3 days then need another 3 days for another reply and so on, to be able to scam me

Yes.  You did get a reply, they told you to wait 2-3 days.  So wait 2-3 days.  Maybe even 4.  Then send follow up email.  Don't tell them you will kill yourself.  Wait 2-3 more days.  Then you can start thinking about opening scam accusation thread.

All these incidents would be greatly reduced if KYC was implemented before letting you bet the first satoshi. Although this would also have its drawbacks, as I believe that at the beginning at least there would be a drop in business. But the trend is to more and more KYC, so I would not be surprised if in the future the KYC for virtually all crypto casinos would be of the same style as the one used by Pokerstars.

maybe you can give a little more time and wait for your complaint to be processed...

because of the many reports that go into their emails in some cases, the replies to the cases given by the CS of a gambling site are indeed processed for more than 3 days or even more, I hope your problem is resolved quickly and incidents like this don't happen again in the future ;)

I have received a reply today, and I am hoping Roobet be fair with me

I'll keep you updated about the situation

what did they say?

anyway, just curious, have they said that the reason why they locked your account was a precaution since you said that you'd kill yourself? also, why even say that?

them saying that they need 2-3 days before replying is most likely a protocol. a lot of businesses do this, not just crypto casinos.

They should because they have a reputation to protect here. They have spent hundreds of thousands of dollars in advertisements, promotions and contests. I don't think they would try to trash all they have been trying to build for years for just $2000 most especially if you didn't abuse their casino.

NO replies anymore and no updates/no actions

Well first you should share your conversations with Roobet support to show everyone what happen and to not misunderstand anyone, i can see how much you are nervous and angry but this won’t help you at all you are making it worse and started to spam  their threads here on the forum i will tell you that this way everyone will ignore you
Roobet is a trustworthy casino as far as i know and from my experience, no doubt it’s just a misunderstanding and I’m sure someone from their team here will help you if you want that help after all you did that to your account they were trying to verify it but your anger messed everything from the story you telling us.

They are taking their time to Verify what exactly?
Before they locked me, the Verification status showed Completed

I don't care, I will keep posting

Because Roobet is ruining my time, I am not willing to wait more, I don't care if they're a billionaire company and have so much work
If they have time to immediately lock, they have time to unlock as well
I am not shouting in seconds
Now it's been 3 days and I deserve all the right to be angry and scared at the same moment

Roobet is a Scam

You have to care so that your issue can be resolved in a short time. Screaming Roobet is a scam is not the best way to resolve it. If Roobet asked for 3 days, give them 5 days at least. I know money issue gone wrong makes alot of people loose their minds. But you have to exercise a little more patience with them.

Maybe $2,000 is small for you and many players out here, for me it's a lot

And I've expenses to cover on urgent basis

When I have my own money there, why should I borrow from people to meet my expenses? It will make me into more troubles
It's 31st, I have deadline to pay my rent too today

So I have no time, nothing

I already waited 3 days, IM NOT WAITING MORE

ROOBET Is a SCAM
Because they torture users, soon as someone is in profit, they will Block you instantly

For new people who reading
ROobet owes me $2,000 and locked me as a punishment for winning in sports

the fact that you need to cover expenses on urgent basis is not something for request a quick payment.
they have to follow their procedure, they can't go further without it.

Of course you know very well that there are other sportsbook for your gambling... maybe with faster payment...or even without a KYC procedure...
Just as curiosity, just asking... are you aware about "forking scanner technologies"? Maybe your reaction/hurry etc is related to that :) ?

Why you don't want to wait more then 3 days? is it an important amount as you said... so why you're blaming against them even if they have not issued a complete response in your KYC approval (that above all they are running in a right timeline?)
 

What is the matter with you people here? are you in your senses or out of your mind?

I said Verification isn't pending, its already completed, I had the status 3 days ago it got Verified

They're still not giving my money! Roobet is the Scam, verification isn't even the issue

Roobet owes me $2,000

Roobet is taking the time to verify your documents. The verification status showed completed as you have submitted the requested documents. Now it will depend on the Roobet KYC verification service provider to check the validity of your documents. Roobet use the identity verification service of Veriff.com and Veriff says this


The KYC verification service team (Veriff) will check your documents whether it is real or not. Kindly wait until they complete the process. It won't increase the speed of the process if you continuously say the same thing here.

Moreover Roobet use Seon.io service to check the fraud activity. Perhaps, Roobet has suspected you and locked your account so that you don't use your account balance to place more bets or send it to other user by using the tip feature. Don't worry if you haven't done anything wrong. Roobet will allow you to withdraw when this process will be completed.

Have you received a reply from the support team?

I know losing your money makes you quite frustrated. but your response is redundant by making posts like that.
You even spammed the thread of the Roobet campaign managed by Hhampuz. it's not worth doing. on the contrary, it will not make anyone sympathize and help you come up with a solution.

Have you previously discussed it with Hhampus regarding your case? I'm sure if this case is genuine you will get help.
but looking at the tags on your account, it seems like something is wrong with the information you provided.

Yeah I did discuss it, he said he will tell me when he gets a reply

And it's been 3 days since that too, lol

So no help from anybody

Yeah, the support said they will pay and inform when they want, they said to wait another 72 hours and HOPE for their reply

this is a ridiculous continued chain

Roobet is a BIG SCAM, stay away from it, $2,000 they owe me

Acting like a child is not a good idea while a Casino is verifying that you're an adult.

Roobet is a Scam, that is confirmed ~ They owe me $2,000 + and locked the account (Verified account)
And for the last time, I'll not explain again

verification had ALREADY Completed, they're not verifying anything
They said they will pay off my funds and then they disappeared

So I am not gonna stop until I get my money

Which is it?




I thought they said they will pay you and to wait another 72 hours...


My guess is they found a red flag somewhere, plus the suicide comment probably complicated things, and now they're investigating for alts/ban evasion or something.

Either way, you can't call them a scam when they're keeping communication open and asked you to wait a few days.  Come back in a week and you'll have more of a case.

Nothing is complicated here :) They're taking decades for nothing, they tried their best to scam but I'm gonna fight it & Won't give up until it's resolved

Roobet, SCAM DECLARED[


quote author=TwitchySeal link=topic=5411627.msg60860563#msg60860563 date=1661968185]
Which is it?




I thought they said they will pay you and to wait another 72 hours...


My guess is they found a red flag somewhere, plus the suicide comment probably complicated things, and now they're investigating for alts/ban evasion or something.

Either way, you can't call them a scam when they're keeping communication open and asked you to wait a few days.  Come back in a week and you'll have more of a case.
[/quote]

Although they're not yet giving the conclusion based on the date their promised before, I think it's still tolerable if they're sometime late since there's a lot factor behind that. I still remember there's a casino need around 1-2 months to verify the KYC. Personally I still not smelling if Roobet will turn become exit scam casino since they already have good reputation so far.

I think your case may take longer than 4 hours, I just hope you wouldn't doing anything stupid that will harm yourself.