Bitcoin Forum

***EDIT 10/12/2022***

I edit the first post to sum up events occurred later and new information.
Updated information regarding my issue can be found in my complaint to Stake's license provider here: https://imgbb.com/hBnmgC2
CasinoGuru's thread about my case is here: https://casino.guru/stake-casino-player-s-account-has-been-blocked
As you can see, even though they managed to confirm that the documents I provided to stake were legitimate, the complaint was rejected with the following motivation:
"The player from Italy has been accused of opening multiple accounts. The casino blocked his account while the player still had funds in it. The casino stated that the player's account was linked to multiple other accounts and also that the player had provided questionable documentation. Upon looking into the matter, it was determined that there was no evidence to suggest that the player's documents were not legitimate. However, the player had only used their account for sports betting. As we do not currently have enough insight into sports betting and sports betting platforms, the complaint was rejected."

***END EDIT***


Dear all,
I write in hope of finding help.

At the beginning of November my Stake account was suspended and all transactions, including withdrawals, were blocked because I was accused of multi-accounting.

Since I am the only one using my account and I only have one account I wasn't worried, at first. I thought: "Stake manages an absurd amount of money, why would they block my funds (around 900€)?". I thought it was an honest mistake. But almost 20 days have passed and I'm running out of options and faith. I tried to talk with Stake's representatives through the official channels but all my communications attempts were unsuccessful. I also tried to message Stunna twice but in 2 weeks I've got no answers.

Let me concisely recap my story as a Stake user. My Stake username is genji87.
I first opened my Stake account last August using a referral from one of Stake's affiliates. I verified my account up to level 3 from the start providing personal information, proof of identity and proof of address, which were all accepted quickly without any problems.
I had no problems until around the last decade of September when my betting limits were drastically lowered. I asked support for information but I didn't get any, they said it was not up to them and solely in the hands of the odds provider. Without receiving any sure information, I assumed that I was limited because I betted on some low-level sports events. I was told by support to keep betting and that my limits would be re-evaluated shortly. Hoping to get my limits changed, I continued playing and during October I exclusively betted prematch at very low odds on prime-time events like the Champions League and the major European soccer leagues.
Obviously, I have records of all these bets and I can support my statements.
On November 3, Stake suspended my account. I asked accounts@stake.com for information and they replied that: "Due to a repeated breach of Stake’s Terms of Service regarding multi-accounting, all functionality on your account has been removed. You will not be able to use Stake in any capacity, including to place bets and any transactions. Any future accounts that are created that are linked back to this account, or any other account, will receive the same restrictions." Asking for further information I was told that the decision was final and would not be reviewed. I was not given any chance to prove my good behaviour.

So now I can't use the platform and most importantly I cannot withdraw my funds.

As I said, at first I thought it was a mistake. So I wondered what could have triggered Stake's alerts and I probably should say that during the time I used Stake I also used another betting platform and made numerous transactions between the two. This other platform, OrbitX, doesn’t assign personal crypto addresses to their users, so every time I made a transaction between Stake and Orbit, the address would be different. Also these Orbit addresses would naturally be used by other players which have nothing to do with me. So, maybe Stake systems think that I have multiple accounts because I made transactions between my Stake address and these other addresses that were not only mine?
Attempting to prove this, I downloaded from both Stake and Orbit the transaction history for my accounts and I sent them to Stake's support highlighting the fact that there is an almost perfect correspondence between the two. The only transactions that are not between my Stake and Orbit accounts are a few transactions with my Binance account. To account for those I sent Stake support a screenshot of my Binance address and a selfie of me with the page opened on my PC.

I am really worried because I now have around 900€ stuck on Stake that I cannot withdraw. It is not a great amount of money but it is very important to me. I am keeping my temper under control but as you can imagine I am quite upset.

I don't understand Stake's claim. And I don't exactly know how I can prove my good behaviour but I am of course available and I would happily provide any kind of evidence necessary.

Thanks in advance to anyone out there willing to help me out.

try informing them of this issue on their ANN thread(link below). I suggest that you provide evidence supporting your claims but let's be clear that even if you posted your evidence there is no guarantee that they'll reverse their decision or even reply to your post on their ANN thread.

Stake.com - The Leading Crypto Casino - 🦉 Drake, UFC, Everton Main Partner ⚽ 🥊 (https://bitcointalk.org/index.php?topic=2072589.0)

the problem here is they don't really know that what you claim is true and even if you say that other people are using the same address, they'd assume that you are lying. from their perspective, several accounts are using the same address to send or receive cryptocurrency.

Thank you for your answer.

I will follow your advice but I'm not really sure what kind of evidence should I present. Do you have any idea about how I can prove that their accusation is false? Beside what I already told them I  mean (read below).


I'm not sure I explained the situation properly. Or maybe I don't fully understand your answer. I'll try to explain it differently.
I have just one Stake account and just one Orbit account. The thing is, the Orbit account is not linked to a fixed ERC-20 address, it varies.
So when I withdrew from Stake to Orbit the transactions would not have always the same address as destination. And when I deposited to Stake from Orbit the transactions would not have always the same starting address. But the Stake account was always just one and with a fixed address. I never had more than one account.
To prove them that I'm telling the truth, I already sent Stake staff the transactions lists of my Stake and Orbit account to show that even if the orbit address was not always the same the transactions were always from "me" to "me".
But as I said, I've got no answer.

Anyway, I have no indication that this is the reason why my account was suspended. I'm just assuming this is the cause because I can't imagine anything else and Stake never explained it to me.

This whole situation seems absurd to me. I'm a novice in the gambling world but it really seems absurd to me that they can block my money over something like this!

other than telling you to show evidence that backs up your claims, I am not sure what more you need to prove your innocence. as I said before even if you provide evidence there is still no guarantee that they'll reverse they're decision.

yeah, I understand that you say that you only have one account on stake and one account on OrtbitX and orbitx does not have a fixed ERC-20 address, etc... now, what I am saying is, despite all that, from stake's perspective several accounts on their gambling site(which you say is not connected to you) is using the same address that is from OrbitX.

I suggest bringing this issue on their ANN thread so their representative can see it or contact their representative(Stunna (https://bitcointalk.org/index.php?action=profile;u=81292)) directly

Since you seem to know these things, I was just asking for advice. Because, as you say, I am not sure what I need to prove my innocence.
In lots of cases, innocence cannot be proven... That's why it's on the accuser to prove guilt instead!
How can I prove that I only have one account?
I already sent Stake all the "evidence" I could think of. I sent them my ID, income statement, proof of address, screenshots, selfies, transactions reports. I don't know what other evidence I can provide. And I am getting quite desperate. If they just ask me for something I could cooperate. Instead I have no clear information and I am left guessing and sending email which only go unanswered.
They just said "you're guilty, we'll take your money". It's unbelievable.



 

I'm sure a casino with a good reputation won't do that without proof. this could be related to the address you used for deposits and withdrawals. maybe you forgot to share the address for deposits with your other account, or your friend's account.
It could also be related to the documents you provide. This also makes sense when you have been banned in the past and created your new account to continue your fun.
the only way you can do this at this time is to contact the representative. but seeing your case, I doubt you will get your money back.

Most casinos ^{(reputed or not)} who labeled their users "multi-accounting" don't usually give proofs to other party, it's unfair, either the user is telling the truth or not. This only happens ^{(casino giving proofs)} if most of the community trying too boycott the reputation of the said casino. For the OP's case, i don't think Stunna or their CS will give you detailed statement regarding your case ^{(well, i still hope so)} not unless they are in a hot seat.

Me do same thing. Me blocked only deposit with 11k xrp. Also they say first multiple account, after that they say fake account.

I report this case to Interpol, Antillephone licence, askgamblers and Serbian Ministry Justice. They stole much money. Need stop with this.

Thanks for your input. I'm not sure what you mean with the part in red though.
As per the rest, I've not been banned in the past. But of course, I can't prove that because is unprovable.
Yeah, I doubt that too, that's why I'm mad.


Thanks for your interest. It is unfair.
In the rest of the world (civilized world, at least), the burden of proof is on the accuser, the accuser has to prove that the other party (me) is guilty. They instead just do what they want, knowing that in 99% of the cases players won't resort to proper legal action that would be very costly.
But the thing that makes me sick is that they not only close your account, they also take your money. Just like that. "Hey, it's mine now and you won't hear from us again". Unbelievable.

Let me add a few screenshots

These are my stake deposits
https://ibb.co/2KYcD4g
https://ibb.co/FbdsXLS
https://ibb.co/bsrQ2Kb

These are my stake withdrawals
https://ibb.co/CmR95j7
https://ibb.co/h9bW7vc
https://ibb.co/VDvYSx2
https://ibb.co/X8n2xBy
https://ibb.co/Gc1d8zw

This is Orbit answering my request to have the transaction list for my account
https://ibb.co/vdCp9t9
 
These are my Orbit transactions
https://ibb.co/qWqGppF
https://ibb.co/qnYH4V7
(I covered my address and email)

If anyone cares, you can see that almost all stake transactions have a correspondence with my orbit account. There are a few stake transactions (like 3 or 4) that are not towards/from orbit but are linked with my binance or metamask, which addresses I don't feel comfortable sharing. But if necessary I could screenshot those transactions as well.

This is all material I already shared with Stake long ago.

unfortunately, you are also one of those who suffer torture from this bookmaker, which started after 2 years, and reached its peak with the fall of crypto. Unfortunately, they are looking for a document that you don't have, so that they can later justify themselves in case of a lawsuit. Even if you verify all the levels, you won't get your money

Which document are you talking about precisely? I don't understand. I didn't see they were asking for any document anymore, they've decided on their own to close his account and to keep his money. He can't even use his account to contact them through the live chat from what I understand.

Unfortunately @genji87 if they don't bother to reply here like they don't seem to do for anyone since several months, the only thing you can do is to bring your case to Askgamblers or a similar platform and to their license regulator.
But the way they are dealing with all these cases is very concerning, because they don't seem to be worried about not looking professional anymore. Several complaints on Askgamblers have been closed with an unresolved status. https://www.askgamblers.com/online-casinos/stake-casino-review/complaints

I don't know which document he is talking about, I wasn't asked for any document. I verified my account up to level 3 when I opened it. When the trouble began, even if I wasn't asked for any document, I tried to send them the income statement (to bring my account to level 4) but got no answer from them.
To be precise, I can log into my account and talk to live chat but live chat only directs me to mail support, which doesn't answer me.

I tried to bring my case to Casinoguru but so far nothing happened. I'll bring it to Askgamblers too. Thanks for the suggestion and for your interest, this whole story it's bringing me down and it's quite refreshing to find someone that doesn't ignore/dismiss/accusesofbeingascammer you.

All customers must know, Stake is became scam. Need report them to Interpol, to Curacao Government, to lawyer in Curacao, and Ministry of Justice in Serbia.
Owner Mladen Vuckovic is from Trstenik. Need report also him for scam.
They steal me only deposit 11k xrp. Also after Level 3 completed they steal deposit

I don't think that's the reason. Ethereum works differently from bitcoin as it is account-based and not UTXO-based, but I see no reason why you wouldn't be able to deposit and withdraw to different addresses. When Bitcoin is concerned, it's recommended not to reuse the same addresses. So generating a new one for each transaction is a normal way to use bitcoin.   

However, there could be issues here because of that other service that you use - Orbit. Are you sure that different people are given the same addresses? For example, if I opened an account there, would I get the same address as you or some other client of theirs? If that is the case, and there are other Orbit users who also have accounts on Stake, I would understand why they might think you are all the same person.

Other then that, are you sure you didn't use a VPN or someone from your household doesn't also gamble on Stake? Maybe a second account was created after the first one got limited?

That wouldn't be proof that you are not using multiple accounts if that were the case. Why don't you create new accounts on that Orbit site and prove that different people get the same ETH address, or get some of your friends to do it, so that you don't get accused of multi accounting by Orbit as well? Does Orbit have any support docs or a FAQ page where it's mentioned that ETH and other crypto addresses are reused? 

I am sorry but I don't see what this is supposed to prove. Even if that shows a connection between your Stake account and your Orbit account, that can't prove you aren't using multiple other Stake accounts as well. I am not saying you are. I am just saying it's not proof that you aren't. And like I said previously, if Orbit gives the same address to multiple people, it looks like you are multi accounting from Stake's perspective if money is coming in and going out from different Stake accounts.   

Proof where Stake.com is lie and they dont send proofs about Multiple account:

https://www.askgamblers.com/casino-complaints/stake-casino-hold-11xrp-deposit

Thank you Pmalek.


I'm not sure this is the reason for the suspension of my account. Since I haven't got sure info I have to guess.
I am quite sure that other people use those orbit addresses because looking at those addresses on etherscan there are a lot of transactions that I didn't make. **edit: I just confirmed this with Orbit' support, see below**


This I can exclude 100%.


I know, that does not prove that I only have one account (see my other comment below).
I just asked Orbit support about the addressess
https://ibb.co/CVQJtWv


I know and I agree. The problem is that there isn't a way to prove that I only have one account. Or at least none that I can think of. It seems to me that it's unprovable.
I sent them and published here those screenshots mostly out of desperation.

To my understanding, there is an easy way to clarify this issue once and for all. If multiple people share addresses on Orbit and also have account on Stake, it should be enough for Stake to KYC those accounts.
Or am I missing something?

First of all, that's a totally different case (maybe it's yours), so it has got nothing to do with this one. Each case is different and should be looked at separately. And the second thing is, Stake posted in that thread that all the evidence has been sent to AskGamblers on 23 November. After that, there are no more posts by AskGamblers either confirming or denying that the evidence was provided.

---

Since they are asking customers to post a hash (transaction ID), it does indeed seem like addresses are being reused among different clients. Now, it's a matter of checking with Stake if that could be the reason why they believe you are using multiple accounts. Can you post a link to the Orbit exchange? I would like to create a dummy account and compare my ETH deposit address to yours. Other people can do it as well if they want.

Yes, but the problem with KYC is that a lot of private data has been hacked, leaked, or sold in different places. Someone could be using ID cards that belong to someone else or you could pay someone in a 3rd-world country a few bucks to do the KYC instead of you.   

When you say so far nothing happened on Casinoguru, you mean no representative from Stake has replied there either? It will be very interesting to see how your case is handled on Askgamblers, because I don't understand why nobody from Stake bothers to reply here despite your topic and your posts on their thread, this is not professional at all for a casino hiring dozens of people to advertise them here, I don't understand their point in doing that if they don't give a good picture of themselves at the end.

The case is rather similar since it's also a multi-account accusation case and maybe you haven't seen the last post from AskGamblers yet but it is concerning

I'm sorry, I was in a hurry and I wasn't clear enough.
A stake representative replied a few days ago saying that they would provide evidence.
https://casino.guru/stake-casino-player-s-account-has-been-blocked

Stake's reputation on CasinoGuru changed from green to yellow in the last few days, btw.

I also submitted my case to askgamblers a few moments ago.

Sorry, my bad. When you open the AskGamblers thread in your browser, it only shows replies until 23 November. I thought there was nothing else after that because I missed to see the "LOAD MORE COMPLAINT REPLIES" button at the bottom. But I am looking at it now. 2 days ago, Stake was asked to submit additional evidence to support their claims. They still haven't done that and/or the AskGamblers representative hasn't confirmed receiving new data. Unless I am wrong, it's still an open case.

OK, from what I can see, Stake has asked where they can send their evidence, and they have 3 days left to prove their case.

Yes, still they dont send any proof.

I have some updates regarding my case.

After almost a month of silence, Stake responded to my email and they stated that they "managed to confirm that you have provided fake KYC upon registration".

This is simply false. I responded to Stake, as you can see in the attached screenshot.
Since they have several selfies of mine, they can also confirm my identity looking at institutional sites where there are pictures of mine.
I also proposed a live call to show them that I am indeed me.

https://ibb.co/p0xyPDX

I have decades of documents proving that all I declared to Stake during KYC is accurate.

I would like to ask one or two trusted members of this community to join a live call with me to verify that I am telling the truth.

I can confirm they do same for me. Fake ID, I made over 10 selfies and when Completed verification they steal money. I have all proofs. I also suggest this but they ignore me. In my case they want only steal my money. SCAM

I have further updates regarding my case.

As I was saying in my previous message, Stake accused me of providing fake KYC and having multiple accounts.

You can read in my complaint on CasinoGuru that they looked at my documents and cannot see anything that suggests that my documents are not legitimate.

https://casino.guru/stake-casino-player-s-account-has-been-blocked

And 2 weeks after you've opened your thread nobody from Stake has bothered to reply anything. Why do they update their thread every day and manage a big advertising campaign here if they don't care about serious "scam accusation" cases from Bitcointalk users ?
I see that they are already flagged as "Questionable reputation" on Casino guru with a 6.4/10 rating, while they are rated the same low score (6.46/10) on Askgamblers. What do they wait for changing their policy toward customers? Losing their partnerships and their licenses?

They attending to the disccusion on casinoguru and currently they submitted a new evidence, dated two days ago, so... Around 2nd of Dec? The casinoguru's representative is currently investigating the new evidences. Maybe they choose to discuss them there and only return here once everything is cleared --regardless if the outcome is they're wrongfully accuse OP or the other way round-- so, all we can do here is wait and followed the updates through casinoguru.

---

Reading from the first post to the last, this idea kept bugging my mind: how possible is it that the whole mess is because of the referrer code you use? Do you know the referrer in person or were you just being generous and randomly pick a referral code someone put on the internet and let them earn passively? What I'm trying to say --or to find a different perspective-- is if Stake think they're not wrong about you abusing multi-acc, and you insist you only have one account, add that to this statement:


They traced accounts --as how other platforms understandably also do-- I think it is still in the realm of possibility that someone that also use the referral code of the one you use, or maybe the original referrer themselves, had multiaccount and your account "simply" dragged along the mud because Stake group them all into one massive self-referral.

This is true, although I wouldn't use the word "discuss" because it isn't really a discussion...
Furthermore, it particularly struck me how they completely avoided to acknowledge the fact that casinoguru confirmed the legitimacy of my documents, effectively saying that Stake's accusation regarding my KYC was false. That the accusation was wrong due to "scammy" behaviour or sloppy checks I really don't care.

---

It is a possibility.
I don't know the referrer in person. I met him through telegram, he's a tipster.
Obviously, I cannot exclude that someone else using that referrer's code, or the referrer himself, was indeed multiaccounting.
But that is not a justification.
In the eventuality you're suggesting, I could understand if Stake grouped all those account and blocked them altogether pending further checks for a few days. But in my case over a month has gone by and they are keeping my money (!!).
You suspect a group of accounts to head back to the same person? Well, do further checks on their KYCs. You're not satisfied that the KYC are legitimate? Ask for further documents and selfies. You're still not satisfied? Arrange a live call. The possibilities are endless. But sequestering someone's money due to sloppiness, unprofessionalism and lack of care is unacceptable.

Unfortunately this is not the first case they leave without answer, if you look at topics here and in the gambling section you will find several other cases that had been left without answer since several months while no complaints seemed to have been opened on review platforms. Here, if they only want to comment the case on Casino Guru they could just tell it, I think.
You're right they seem to have submitted a new evidence there, but because the first one hasn't been conclusive obviously. For the hold-11xrp-deposit case on Askgamblers, their evidences have been rejected 2 times in a row. So I don't think they can avoid to give clear explanations about their decisions and their locking funds policy anymore.

If it's enough for them to lock customer funds, it's very concerning, they should stop their referral program to avoid risking customers funds.

Ahh, it might be wise to mention that the perspective I offered is more intended for Stake as they're hell bent on being sure you abuses multi-alt. Being having to stay neutral and giving benefits of doubts to every party involved, it's a way to say, "Hey, Stake, here's a possibility, have you considered it before being persistently sure that you're banning for a legit reason?"


It is conclusive, actually. The accusation of fake KYC is false as casinoguru team was able to verify thr legitimacy of the documents,



which prompt Stake to submit another evidence for the focus of multi-acc accusation; and, since I think OP has built quite a solid counter-evidence against it, yet Stake still insist on it, and since we have to remain neutral here, I tried to suggest a new perspective for Stake to consider, that they made a wrong conclusion of OP because he's simply dragged into the mud.

i read all of those and obviously stake is being a cunt about this issue. its not the first complaint i read about them recently either.. personally i would never touch a site asking my tax number or proof of income etc but i hope these thieving scums give back your money. i just hate when someone having problems to make legitimate withdrawals

wow what a roller coaster of emotion. Sorry this happened to you.

I'm a high roller that recently started playing on stake, I will follow your case. it's disappointing the lack of communication from stake as this is a stressful situation for gamblers(I've been there)

the claim of fake ID is ludicrous if proven to be real documents. Even before that they accepted your documents.

does stake not reply to scam accusations?  

Edit: after reading another accusation that proved to be false, I will wait for stunna's reply before casting judgement further.

and probably some morons will drop here too now ` hey cmon stake is the sponsor of this and that so you must commit some fraud` etc

Not sure if OP, genji87, get notified about this as their last activity on this forum is one day before this post below is made, but casinoguru has closed the problem and rejected,


So, if OP is being honest with his claim of only having one acc and submitting legit kyc --and proven by casinoguru-- and if we may conclude from closing statement by casinoguru's representative that Stake's claim is also somewhat correct --well, not proven to be wrong, to be exact, and there's a bit difference between the two-- I think it is even more likely now that my proposed situation is what actually happened.

My question to OP is, what do you want to do now that your issue is rejected by casinoguru? Given stake's representative is yet to be present here, I think I can invite Stunna through PM to see if they can possibly look into this matter.

---

Edit: PM sent

Wow. No reply from stake yet here:
Last reply from askgambler 5 days ago:

Casinoguru gave their veridict somehow in the favour of the player.

Look at stakes reply:


What a SCAM! WHAT A SCAM! Go and read the terms in the stake site: https://stake.com/policies/terms

Total bs. Meanwhile trainshitstreamer proud of winning 360 mil from stake: https://www.youtube.com/watch?v=56jXFjGRhiw

Stake spends so much on promoting here, but they are not able to reply to a scam accusation? What about all the spammers of stake here on the forum!? Where are they now?

What are you talking about? Last reply from askgambler was 5 days ago? OP, genji87, did said (https://ninjastic.space/post/61356956) that they reached and submitted a complaint to askgambler, but they never gave further update about this, no link or anything. I've comb through all of the cases (https://www.askgamblers.com/online-casinos/stake-casino-review/complaints) against Stake on that platform and couldn't find any case submitted by OP there. Can you --or OP-- provide link to this case?

The closest I get to your quoted text is from the case (https://www.askgamblers.com/casino-complaints/stake-casino-hold-11xrp-deposit) of Stake v. stakecomisscam, which a completely different case (https://bitcointalk.org/index.php?topic=5421444.0) with the one in this thread.

And "Casinoguru gave their verdict somehow in the favour of the player"? Have you read the entire case carefully or at least the summary written by the staff handling this case? I'm not defending Stake or OP right now, not leaning towards any side with the lack of insight and evidences, but I do hate misinformation. Your post just made it even more confusing for anyone who doesn't read the flows on casinoguru.

As I've wrote above, casinoguru close the case as rejected (https://archive.ph/8HWY4), because the case fell on sports betting that's not their expertise, but both sides provide equally strong evidence. The verdict is inconclusive, casinoguru did not favoring OP or Stake.

I've PMed Stunna, let's just hope they would appear here and give their side and evidences that's we currently can't see because all of them were sent privately through email to askgamblers and casinoguru.

https://i.ibb.co/rwNtt6K/Verdict.jpg (https://imgbb.com/) https://i.ibb.co/PWD3CCd/PM.jpg (https://imgbb.com/)

Dear all,
I'm sorry if I went awol but I was kinda depressed after Casinoguru's verdict.
I'd like to thank holydarkness for reporting the information and contacting stunna. I tried to reach him twice more than a month ago but I didn't hear back.

As holydarkness correctly stated, Casinoguru's verdict is indeed inconclusive.
But I think it's leaning on my side of things for two reasons:
1) the accusation of fake KYC was completely rejected and my documents were proven legitimate. I think this is not something that the community should dismiss easily. A casino going against a player and accusing him of providing false documents it's bad... They could have accused me out of sloppy checks or out of malice but, in either case, it's bad and speaks loudly about their trustworthiness.
2) casinoguru stated that the evidence provided by Stake "show that your account may be linked to multiple others". Emphasis on may. Meaning that their evidence is not conclusive, that they couldn't prove it beyond doubt.

About askgamblers. As I said a while back, I tried to submit a complaint but they didn't accept to investigate it due to their policy of non-intervention in cases where terms violation is being disputed. You can read the following screenshot, reporting my correspondence with them. I don't even know what to say about this...
https://ibb.co/2dBpPT2
https://ibb.co/bRZ8BC1
https://ibb.co/TgF2csV
https://ibb.co/6PPgGnn
https://ibb.co/SRjv2jp

I even talked with Trustpilot and I managed to get the "verified" check on my review. This won't do anything in terms of getting my money back but still...

Maybe holydarkness is right and my account was dragged into the mud due to the misbehavior of others. I certainly hope so, that would bode for a positive resolution.

I know that I have not provided much evidence here. But, as I think anyone can understand, my evidence is all about personal data and I don't feel comfortable sharing it here publicly.
I already offered to share it with one or two trusted members of this community to have them verify it.

I want to be honest guys, this whole story has taken its toll on my mood.
I feel powerless, robbed and falsely accused. I am an honest guy and I usually don't get into trouble. I am not accustomed to defending myself from accusations and I don't like to accuse others. I don't feel good about any of this and I don't have much hope. I stopped replying because I thought it best to just forget about everything and move on. Continuing this conversation is a constant reminder that renews the thought and brings back the bad mood.

If anyone has any idea about how to further pursue my claim - other than waiting for Stake's representatives to show up - I'd be grateful.

Sorry about the venting.

Not trying to give you false and empty hope here, but Stunna probably didn't deliberately not-answering --yes, I've heard myself saying it, and it gave me brainfreeze too-- you, they probably set their PM to ignore message from newbie. If that's the case, hopefully my PM could reach their inbox. They haven't been online since few days ago though, so maybe just wait a little bit.

Regarding any other way to pursue this, sadly, I think this is the only path we can take right now. And regarding how visiting this thread feels like reopening a fresh wound for you, if you'd like to start --just in case Stunna never appeared here-- moving on from this case by stop checking this thread regularly, if you want to, drop me your TG username through PM. I'll notify you through TG when --or if-- Stunna replied. If you never heard from me, well... you know what it means.

They are also saying "we currently do not have enough insight into sports betting to be able to advise you correctly or make a well-informed decision about the usage of your account/sports platforms" which looks like a way to avoid telling if they have the right or not to seize your funds at the end.  :-\
Do you think they have only seized winnings or do you think they have also seized funds you have deposited ?
If one part comes from deposits at least it would be interesting to know what they will do with it now, because even if they've determined (wrongly or not) that you have one other account, it doesn't mean that these funds (legally and morally) belong to them.  

Current reason with stake suspend several account member because multiple account created, but I have in your position OP with my account suddenly suspend after winning 2,000 Dogecoin in sport betting. I have tried to contact chat service but can't helped and I forget with my account still have many Dogecoin.

Nowadays with your account suspend because fake KYC, I don't know how come Stake know about your document is fake or not depending use the only one document when submitting KYC, if acquire for second KYC procedure and have different document I can accepted with their reason different KYC document.

Hmm... Stunna was online today and they're still not here. I'd hope my PM was just lost in the sea of PM they received. Is there anyone who happen to know their TG handler? I wouldn't mind trying to reach through them by it. I looked at Stake's website and found that they don't have an official TG channel, so I certainly couldn't reach them by that means, unless I'm wrong and they actually have one?

This morning I submitted a complaint to the license provider, Antillephone.
I'm not sure what good will that do but I wanted to try anyway. It's something I already did 3 weeks ago but now there are more information and further looking into it I may have gotten the wrong email the first time around. Transparency is definitely not their strongest suit.
You can see it here:
https://ibb.co/hBnmgC2


Thank you. It won't be necessary, but thank you.

I agree that the language is thought to be kinda vague, avoiding taking a stance.
I deposited some money a couple of days before my account was blocked but it was already roll-overed when I was blocked.
Besides, I really couldn't say what kind of advantage could I have over the casino with an account limited at a few bucks profit and only betting on the champions league and major European soccer... (see the first message for reference).


Unfortunately, I don't know of any TG contact.

Your letter is very good, short, clear and factual. I really like it, but do you have a specific reason to not mention that they refuse to let you know which elements convinced them that you are a multi-account abuser (except being lucky enough to manage to earn few dollars before getting limited)?
By the way, could you tell us which browser and which email provider you are using? Do you think someone(playing at Stake too) could have been able to access your emailbox from his own computer?

I have checked with your picture proof and saw about why your stake account banned because multiple account detected, although you not created more than one account but you have submit document linked with other account. I can't thing your problem will solve how much fund loss, your money freeze because Stake gambling platform not allowed crated multiple account.

I don't sure about your document use have linked at other account or not but due the costumer service respond seems your mistake here, actually you can ask the costumer about account linked with your document. Possibility another people used your document if Stake KYC progress doesn't need take selfie and upload document ID only.

No reason... honestly, I forgot to mention it.

I'm using chrome and gmail. I can't rule it out but I don't think so, I haven't noticed anything weird

I asked you a long time ago to post a link to that Orbit service/exchange or whatever it is that you used in connection to your Stake account, but you never did.
Looking at your complaint on Casino Guru, I can see that you posted the links there:

https://casino.guru/stake-casino-player-s-account-has-been-blocked

I will try to speak with their customer support to see if I get a similar response like you, and if it's easy to open an account to get a deposit address, I will try to do that as well to see the transaction history for it.

---

Update:

After speaking with the support agent of Asian Connect, I was told the opposite of what the player claimed he was told regarding the reuse of the same crypto addresses.
Asian Connect does not reuse old addresses, and a unique deposit address is generated for each new request.

I am providing the following screenshots as proof of our conversation:

https://talkimg.com/images/2023/11/12/t0MBP.jpeg
https://talkimg.com/images/2023/11/12/t06Xq.jpeg

The following screenshot shows what can be done with just one minute of editing work.
Is that what genji87 did?
I don't know.

Is it easily done?
Yes

This just goes to prove that a screenshot can easily be faked and can't be used as evidence in every situation.

https://talkimg.com/images/2023/11/12/t0Pzj.jpeg

I am very sorry. I remember now. I was interrupted when I was answering you and I forgot to come back to it. My apologies.

At https://m.ac66.com you should be able to speak with support even before opening an account.
Thank you for your interest.

***EDIT***
I just saw the update above.
I'm out in the field working, I won't be able to respond properly for another 7/8 hours but all this doesn't make any sense. I was the one that first brought up the whole Orbit thing as a guess for why Stake could have blocked me. How stupid would that be to come up with a thing that can be proved as false with a minute talk to support?
I'll be more detailed later today.
In the meantime if someone else whishes to speak with Asian connect support that would be interesting and appreciated.

I am not saying you are lying or that you have faked the conversation. But I am saying it's an easy thing to do as I proved with the last screenshot I posted. I am not ruling anything out. It wouldn't be the first time that support personnel didn't have a clue of what they are talking about. I have had the pleasure to speak with certain agents that don't even understand English and just remain quiet when asked a question they can't comprehend. Having said that, there have also been plenty of fake accusations with players lying or not telling the whole story. I am not making any conclusions or ruling anything out.

I didn't check, but do any of their terms, rules, FAQ etc., state that they are reusing the same addresses for multiple clients? If so, post it please.

I think I suggested that as well last month when I looked at this issue of yours. Anyone who wants to do it, can just follow the link I posted in the previous reply. It takes a minute to get in touch with them.

I just tried to contact them, and I don't really understand why Pmalek has hidden the name of the guy who replied to him, but the guy I got "Giri" didn't tell me the same thing LOL.
He told me that a new deposit address is not generated each time you make a deposit and when I asked him if it's possible to get a deposit address previously used by another user, he didn't answer me and invited me to contact their Bitcoin and Tether provider.
I don't think they've seized his funds just because of that (it wouldn't be professional at all) though.

https://i.ibb.co/RDy519v/ac66-chat.png

I hid the name because the name of the support operator isn't required nor does it concern the matter at hand, which is Stake suspending OP's account. I am not sure if those agents use their real names or not, but I don't feel like leaking anything just in case they do. For the record, I didn't speak with a Giri but someone else.

I think you just proved my point when I said that support sometimes has no idea what they are talking about. Plus their knowledge of the workings of crypto and blockchains is surely limited.

Giri first tells you the address remains the same. When you asked him if it's possible to get the same address as a different person, he tells you "I am afraid not" and that each customer gets a unique address. The second sentence of his is the opposite of what he said in the first. And when you asked a somewhat different question (but basically the same thing), he doesn't know what to tell you and suggests contacting their 3rd-party crypto providers.   

Thank you Pmalek and thank you Saint-loup.
I think the issue here is - as Pmalek suggested - that the support guys know almost nothing about crypto.
I also spoke with support again and they said to me that everyone has a personal address...  ???

I looked at the FAQ but I didn't find anything specific about the addresses.
So, I thought that I could make a video recording myself going through the deposit process to show you that 1. they require a transaction hash (why would they do that if the addresses were only used once?) and more importantly 2. to show you the deposit address that I got so that we could go to etherscan and look at the transaction history of the address.
I did the recording but to arrive at the deposit page I have to show my personal email address, which I don't want.
So, once again, even if I understand it could be faked, I'll post a screenshot.

https://ibb.co/jhBKC4p

as I was saying, you can see that they want the hash.
also, here
https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x6a9295f45f5eb22d79f6a4ad514dd1b9de89cc2b
you can find the history of the address. it most certainly isn't a unique address used only once.


disclaimer: I'm not very good with crypto-stuff so I could misinterpret something.



***edit***
I could make a video of the process using my phone while covering the part of the laptop' screen were my email address comes up if you guys think it would be helpful

They are clueless and seem to be telling you whatever it is you want to hear or expect to hear.

Is 0x6a9295f45f5eb22d79f6a4ad514dd1b9de89cc2b the same address that you used in the past as well? The one that could be the reason why you are suspected of using multiple accounts? Can you see the old one you used in your transaction history on Orbit or Asian Connect?

Asian Connect support is no help. I tried to check with them if the address you provided is the one they give their clients and the agent doesn't know how to check it. I can understand they don't want to confirm things like that to the general public. I asked to speak with someone who knows more about crypto and they suggested contacting support@asianconnect88.com. If needed they will connect you to a supervisor. I suggest you get proof whether or not Asian Connect uses the same ETH/USDT addresses and gives it to multiple players. You should then get a record of the addresses you used in connection with Stake, and we take all that information and send it to Steve. If that really is the sole reason why your Stake account got locked, he might be able to connect the dots.

Personal advice: Stop using shitty services like Orbit and fund your accounts properly and from your private wallet.

So, your deposits to Orbit went through Asian Connect? And then you sent money from Orbit to Stake several times. Since Orbit doesn't have their own addresses, they rely on Asian Connect to fund player accounts and update balances. What a clusterfuck. It is theoretically possible that Stake believes that you are using multiple accounts if they notice the same ETH/USDT addresses depositing to different Stake accounts. That can be you who owns all those Stake accounts or it can be multiple people who also deposited from Orbit to Stake just like you. 

Who is Steve?

I was not able to find any official documentation clearly stating that addresses are re-used and since you (rightfully) pointed out that screenshots and email can be faked I have no way of proving this.
Not directly, at least. But I think a little "chainanalysis" should clarify that I am telling the truth.
And I want to emphasize that I sent all the following material to Stake more than a month ago. If you re-read my opening message, it is all written there.
They didn't bother to reply. Instead, they preferred to falsely (as confirmed by CasinoGuru) accuse me of providing fake KYC.

(I am a total cryptonoob so I could make some mistakes in the following. Don't be mean)

I already got a record of the addresses I used. I asked Orbit for my transaction history and I downloaded the same from Stake. At the very start of this odyssey I already sent Stake both histories highlighting the almost perfect correspondence between what was going in/out in my accounts on the two platforms. (I say "almost" because the transactions are not just from/to Orbit/Stake but there are a few of them going to my Binance or Metamask).

Orbit/Asian doesn't use just one address. Obviously, I don't know how many they use but I was given at least 8 different ones.
0x6a9295f45f5eb22d79f6a4ad514dd1b9de89cc2b is one of them.

These are the addresses I was given on Orbit. In this table I also reported the number of transactions of the address and the current USDT balance. If I was controlling all these addresses I would have done roughly 19000 transactions with them and I would have a current balance of roughly 240k USDT.
Let's even entertain the ludicrous idea that behind all these addresses there is just me. In this scenario, would I be spending my time arguing in here (and on casinoguru, and writing on trustpilot, and writing to the license provider, and writing to Stake) for hours and hours to recover a measly 1k? Would I be using an account limited by Stake at 40$ profit? It seems to me that we can all agree that this scenario doesn't work out.
Ergo, these addresses are used by multiple people.


Address                                                                   Transactions   USDT balance   USDT
0x44a04c834eA0F3ABc5677C4e15446714EdB5bF41   1600                   8k                   https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x44a04c834ea0f3abc5677c4e15446714edb5bf41
0x6A9295f45f5eb22D79f6a4ad514Dd1b9De89Cc2B   1200                   55k                   https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x6A9295f45f5eb22D79f6a4ad514Dd1b9De89Cc2B
0x90e6a1b592A1291A161a6b5CC7e13f6a26cA312B   1600                   19k                   https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x90e6a1b592A1291A161a6b5CC7e13f6a26cA312B
0xb16AC9EE4b540889EE7a5B7FfcB1B4D4A79B32b7   1200                   29k                   https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xb16AC9EE4b540889EE7a5B7FfcB1B4D4A79B32b7
0xBDc35C5b1042738EB01b57f8cc8f18d190A23a9C   1700                   22k                   https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xBDc35C5b1042738EB01b57f8cc8f18d190A23a9C
0xC8Cc24f046e191334149d274d52EF1dC6f199f49   1500                   83k                   https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xC8Cc24f046e191334149d274d52EF1dC6f199f49
0xdF5972a355A7275a7Edd9Ae316dCacfA0eBb0c90   1600                   18k                   https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xdF5972a355A7275a7Edd9Ae316dCacfA0eBb0c90
0xF37D3c1C819fA6985bE2E96898dbB2845a3d5f79   8500                   7k                   https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xF37D3c1C819fA6985bE2E96898dbB2845a3d5f79


Now, can I prove all of the above beyond doubt? Can you be sure that I am telling the truth?
I don't think you can. If you see a way for me to prove it I'm all ears.
It seems to me that on the Stake side, you can't. Because I could send you the file containing the transaction history but it is just an excel file. You cannot but obviously Stake could verify all of this.
On the Orbit side, you could. Because Orbit sent me a link to download the file and the link clearly shows that the file is official but I don't want to publicly write the link here because the file also contains personal data of mine.
If you want I can send it to you privately together with the Stake's files.

I hope I responded to everything.


***EDIT***
it doesn't change anything but when double-checking I realized that I used three more orbit addresses
https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x09ca0f8ae19704aa8cc53a8ff9f898b54c2e8e42
https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0x1baed1164b36507d9f680a454f53b9f79e2738f3
https://etherscan.io/token/0xdac17f958d2ee523a2206206994597c13d831ec7?a=0xf15b2eb3b7a1ea89702bd434e514ab296bcc12b1

Steve is connected to Stake and Primedice and a reputable person on this forum. I am actually not sure if he is the owner or what his function is. Anyways, he sometimes gets involved in scam accusations and posts on the forum when he has something to say. This is the guy: https://bitcointalk.org/index.php?action=profile;u=81292

He was last online 4 days ago. I am going to PM him and ask him if he can take a look at this case. He surely knows more about what is going on than I do. If this is just a big misunderstanding that happened because the same addresses were connected to multiple Stake accounts, he might know how to get to the bottom of it.

You should have sent them an image of a pack or Strepsils.  Apparently these have passed KYC on more than one occasion. :o :o :o :D :D :D :P :P :P


On a more serious note:
I tried to send you PM for more info, but it wasn't accepted.
Perhaps you could message me.

Cheers & good Luck

I PMed Stunna asking him to take a look at this case on 14 December but he has still not been online on Bitcointalk for almost a month.

@genji87
Has there been any updates or anything new to report?

You aren't a member of their support team, are you? Judging by your post history and the fact you post all over the place, I would say no.

Sadly, I've got nothing to report.

Since I had no response to my previous round of emails, a few days ago I sent another email to both Stake and the license provider. That's the only update.

@Bitemetwice @ Stake
I can't pm you. Also, I think it best to write here. What info are you referring to?

Ask Gamblers doesn't want to get involved, and Casino Guru has rejected your complaint stating there is some evidence that shows a connection to other Stake accounts. At the same time, they have no reasons to believe the submitted KYC data is fake.

You have already spoken with their licensing authority and gotten no response from them either. Have you tried reaching out to the Crypto Gambling Foundation to see their opinion? You can find a link to their website at the bottom of Stake.com or simple go to https://cryptogambling.org/contact/ and check it out.

I tried that months ago... The email address listed in the contact does not exist
https://ibb.co/dQVbW2w

The last article on the site is dated march 2020 and that's also the date of their last tweet. I know nothing of them but it seems that this "foundation" died a long time ago.


To be precise, CasinoGuru said that


They said that the evidence provided by Stake showed that my account may be linked to others...
So, all in all, Stake's evidence was 1) false in regard to the authenticity of my KYC and 2) not definitive in regard to the multi-accounting accusations.

Since you haven't had any luck with Antillephone, have you tried to make contact through the official Cucarao eGaming website to complain both about Stake and Antillephone for not responding to you? Take a look at https://www.curacao-egaming.com/public-and-players/#section-file-a-complaint. Maybe they can offer guidance on how to proceed.

First time I've seen Curacao order a bookie to pay a player ;Dthis is because of the pressure from the Netherlands for online gambling reforms. there will be big changes and there is little chance that curacao will respond to the complaint.from a legal point of view, it is allowed to have an unlimited number of registrations from 1 IP address. the user only needs to be verified

Not really, on their terms they may allow only 1 account for same household. It happened to me once to be blocked and the regulatory gaming agency to say the blocking was correct, just because I was a student and I was living in a dorm, but that's more than 10-12 years ago. Nowadays they are worse in this situation.

But a site like stake which advertise the use of VPN, the owner uses VPN while plays on his site (while he resides in Australia - stake is forbidden to play there), they can't complain to users for choosing to play with VPN or having multiple users same IP.

They have no legal basis to ban registrations from 1p. there are also court decisions. which country are you from

No sorry i'm not

The support team doesn't even like me... ::) ::) ::)


If I could just make one observation:
Stake have been condoning and encouraging multi-accounting for years when they were building active player numbers...

Why is it now OK to block these accounts and confiscate funds ??

Ask the players with alt accounts to select one.  Merge the funds into that one account and close the rest.. 
Seems a bit of a fairer option to me..

I guess it depends on how you use those accounts. Generally speaking, most casinos have no tolerance for multi-accounting. However, those that don't mind, don't want to see you abuse bonuses and promotions. Abusers who get limited register new accounts to continue with the same playing habits after they got busted and limited. That, of course, is not ok. There aren't that many legitimate reasons to have multiple accounts on one casino.

As discussed in my last post, Stake actively encouraged multi-accounting up until 12-15 months ago

The extra bonus's and referral's rakeback etc were used by Stake to entice players to use Alt accounts

In the early twitch streams, Eddie often spoke of how many Alt accounts such and such had, congratulating them on being able to manage their accounts simultaneously.

Then Again, this is the same Eddie who always maintained:

There will never ever be any circumstance where Stake will request any KYC or proof of identity from any Stake player

and

Up until a few weeks ago;
Stake will never ever withhold anyone's funds..  If there are problems, your account may be placed into "withdraw only" mode.  But every player will always be able to withdraw their funds.

When Stake got into bed with TGP Europe, who are actually the holders of Stake.uk.com's UK License, things started to change for the worse..
https://www.gamblingcommission.gov.uk/public-register/business/detail/domain-names/38898 (https://www.gamblingcommission.gov.uk/public-register/business/detail/domain-names/38898)


Looks like a classic example of Poacher turned Gamekeeper to me