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Good afternoon. My story is like this. In 2019, I registered with this office. After a while, my account was suspended. I have been verified as a player from Russia. I showed them my passport, my place of residence. They unblocked my account and allowed me to play. I didn't use vpn then. Then in Russia their website was not blocked. My betting limits have been cut. That's why I haven't played for several years. Now I found out that my limits have been increased by accidentally visiting the site. I started playing again. I've been playing for over 10 days. Yes, I used vpn. But now in Russia all foreign bookmakers are blocked. While I was making deposits, there were no problems. While I was losing everything was fine. But as soon as I won a little and asked for a payout, my account was blocked. They asked me where I live. I honestly wrote that in Russia. Then all my money was stolen. I made deposits in the amount of 0.2 bitcoins, my account balance is 0.226 bitcoins. But even all my deposits were not returned to me. And only the last one in the amount of 0.05 bitcoin. Which is totally unfair. Next, I will attach my transaction deposits. There are different addresses because they have a denominational one.
Here are my deposits. TxIDcaf2250e965ff5bfe33a9f3c442716a3eaaa3c766d020722a2bc6eedb942781b  TxID 7843e3b246a03f599f652b90fd2481f4a39c1da2c75b55558bb222d3704aa7ff  TxID adfdba8da474391013240482311ad9d3d81acc1ad8dcc49fe7703fdea7233829 TxID 7f9245b9545bc22862b5c84a16b51302a9dd400f111e357ab788f959eeac3ef6
TxID 547426771775d2028dba66d0eb438f75bcb71e0d26623977ddf931ea953b7ac0 .

Here is a screenshot of the letter dated September 27, 2019 about blocking the account.
https://imgur.com/a/eZ4GjNp

And here is a screen of a letter dated September 28, 2019 about unblocking the account.
https://imgur.com/a/ONyjOKT

And here they lie that players from Russia have been blocked from them since 2018.
https://imgur.com/a/AgZXCNt

I want to even if I broke the rules. Then I think it's fair if all my deposits in the amount of 0.2 bitcoins are returned to me. Stealing customer deposits is a scam. My payment address is 1NRmZZbSCDewErpmgF68FLaiStaxABPmUv

Move this topic to Scam accusation (https://bitcointalk.org/index.php?board=83.0) and you can contact Playbetr representative in Bitcointalk.

PlayBetr (https://bitcointalk.org/index.php?action=profile;u=562960).

I advice you don't spam in their announcement thread. They are a legit casino and will reply to your Scam accusation topic (this one).

Their Terms are clearly that they prohibit users from Russia

Hurts my eye to read the latest email from Playbetr since the letters are too small even on zoom mode. Maybe take another screenshot and just crop their response part only.

I would assume that they admitted they made a mistake reactivating your account and granting you access in 2019 but they still insist their 2018 TOS then claim that your bet was still invalid.

You deposited a total of 0.2 BTC and they returned 0.05 BTC. Is that correct?

Did you lose the 0.15 before your last deposit? No casino would give you a refund if that's the case. Sounds unfair since they should have never allowed you to deposit in the first place but that's like the current standard.

This is where the main problem is came from, they're not allow their users to play using VPN and of course any licensed casinos right now are ban Russian citizens. I don't know really sure if Playbetr was ban Russian since 2018, maybe it was a mistake by them.

The fault is on your side since you're careless to not read the terms of service and suddenly deposit to their casino, remember any site usually updated their terms of services every year especially when Russia get sanctioned.

it depend
im in philippines, they accept player from the philippines
but when i log in i cant see my wallet, only if i use vpn ( even vpn from philippines its working so weird)
so i contact them and ask them permission to play with vpn and they allowed me ( i do my kyc so no issue with me)
if u talk to them first u can avoid lot of trouble

Judging by your correspondence with Playbetr support, they reported on December 12 that they would return your deposit within 48 hours, but judging by your wallet that you indicated there is an incoming transaction for 0.04948918 BTC on December 13, apparently this is what they returned to you. In fact, you did not show a screenshot of the state of your balance in the casino itself, I'm sorry that this happened, but apparently a gesture of goodwill in returning 0.05 BTC to you seemed sufficient to them.

You are from a country under heavy sanctions that have grown tighter, what you should do next is to follow every day and closely what happens in that front, because it's most likely only going to get worse for you. And if you are not paying an attention, it's not only regulated casinos that will freeze your accounts. And this is not something they announce in every paper. Just be glad you did got something out.

Sadly only way to get your money back right now is not being a citizen of a sanctioned country.

Just to clarify it, they did return your  deposit? May I ask if the Russian player was not allowed to play in the Playbetr? because if yes, even if you are a verified player but your country and other gambling site tighten the restriction in your country then I think you are still lucky that they still give back your deposit?

I think you should move this to scam accusation because even if its a gambling related, it still fits in scam accusation board

I don`t think that this thread is about scam. There is ToS and they easily can answer that the gambler broke the ToS, you even marked it. But the situation when the casino easily allow to deposit money and remember about ToS only before withdrawal looks unfair as for me.

The OP - unfortunally, it`s common situation nowadays. I don`t think that you can get your money back, but in this thread you can give a signal to the other members that casino can steal the money using the ToS.

OP verified his KYC documents in 2019 despite being a resident of Russia. I think that Russia wasn't included in the 'restricted countries' list of Playbetr terms when he completed the KYC verification. I just found an old post of Playbetr representative about the restricted countries, Russia wasn't in the list in 2019.


Perhaps, Russia and few more countries were added in the restricted countries list of Playbetr terms in 2020 or 2021. The situation is a bit complicated here for this reason. I have sent an email to Playbetr support and asked them to give some updates here.

@Virtykza, Maybe you aren't going to receive the refund of those deposits which you had lost there by placing bets. They have returned your last deposit of 0.05 BTC though. In my opinion, Playbetr team should have blocked the access of your account when they added Russia in the restricted countries list, because your account was KYC verified as a Russian resident.

Well, lets face the fact, you made a mistake by going ahead to deposit money and play on this casino after being away for such a long time, without first going through their terms of service to see if anything changed, it can be clearly seen in their terms that Russia is among the blacklisted countries.
You also made another mistake by using VPN without confirming from the customer support if VPN usage on their platform is legal or illegal, as a matter of facts, most casinos i know of frown seriously at customer using VPN to access their site/services.

But on the hand, Playbetr should have warned you of the possible consequences of what you are doing rather than just keep quiet and watch you deposit, play and just about the time you place a withdrawal, they block you, but still, i do not blame them since they've taken their time to write this things down for customers to read and make their decisions rightly, but most customers will never read but are quick to start complaining the moment things go wrong.

Anyways, I wish you luck, i hope you get your money, at least, your deposit back, but this should serve as a lesson to others like you out there.

All the screenshots you gave OP I had a little trouble reading or seeing the ones in your email because they are so small. But even so, I read only one thing where you were accused of abuse issue. Is the country you are in one of the countries that are restricted to the casino you are complaining about dude?

Because if your country is restricted to them, then there is nothing to talk about because even if you use a VPN, they will still be able to trace it, but if you think you have a problem, there is a proper section here in the forum where you should complain and that is a
Scam accusation (https://bitcointalk.org/index.php?board=83.0)

Russia has been not been a permitted region since 2018. This is in our terms of service, and had he attempted to place bets without hiding his location, he would not have been permitted. If he snuck by our KYC team in 2019, it does not mean that play from within Russia was permitted then and certainly does not mean that it is permitted now. His account was not on our radar until recently, because he had a nearly 3 year gap without play until he returned on 23 Nov.

This player's most recent deposit was returned on 13 Dec
https://www.blockchain.com/explorer/transactions/btc/5bb0f91443671a91e6b481d05c2e12550d801c3fc3660d84cb9792555deb0808

We do not refund previously lost deposits, which is standard procedure among all operators, and the recommended action of all mediators. The reason for this is if losses were returned, any player who lost could just come back and break a rule to get their losses back. Additionally, the player was up over 3 BTC from his play in 2019, so he should consider himself fortunate to have received anything back, as we had no obligation to do so.

This topic should be indeed moved to the scam accusations section. Although the provided screenshots must be re-uploaded since they are quite challenging to read and the quality of the images are not that in good quality. If I were to give a conclusion in this situation, both parties had their shortcomings and mistake in ensuring that rules are followed in every player being admitted to their system, and so both parties must also be willing to do their parts in resolving such.

I understand with OP position right and now mistake made trough access Playbetr.com with VPN, regarding with OP reason seems acceptable because his country was restrict and not possibility access to gambling site without used VPN. Here keep focus when OP getting loss several time never have any issues or banned account, but when he got jack pot why his account blocked?

I hope have solution way for OP and Playbetr.com, its hurt when suspending account after winning and nothing happen if get loss. I think all user gambler right now used VPN with casino gambling still illegal website accessing, not matter for using VPN when gambling website blocked in our country.

I think you are already guilty of depositing while you were aware that your country has restricted the casino and there after you used VPN to bypass the restriction even though you want to hide under your old KYC, unknowingly the casino found out, and now ban your account with all funds in it.
This is the major reason why we constantly suggest a none KYC casinos because they are more decentralized and with lesser terms and conditions.

I am surprised to see this here - as it seems to be more of an accusation thread - but also because Playbetr has been around for quite a while and I am not aware of any accusation or any wrongdoing being reported. I am talking that campaigns have been going on for more than a year and there are lots of players that could have found anything if there is anything to be found.

Firstly, I find it hard to believe that Russians are so oblivious to why they've been banned from most sites in 2022. If I were a Russian citizen I'd feel like I have 2 choices.
1. Use VPN and never admit that I'm Russian, play dumb if they catch me, hope that they'll let me off with a warning.
2. Not use any financial service that blocks Russian citizens.

If the casino made it clear that Russians are banned and the use of VPN is also not allowed and you broke both these rules, you can't blame them.

If I were the owner of the casino I'd resolve this but counting up all your deposits, subtract withdrawals and again subtract the remaining number from your current account balance. Therefore, the casino should send you back your deposits and keep all your wins, because you had no right to play in the first place. This is my opinion, you shouldn't be surprised if they take everything from you.

I think that wasn't his point but he only want's to know on why he can access the site and made a deposit successfully but can't make a withdrawal. This is kinda unfair on his side but I think this serves as a punishment for not following the rules properly.

Casinos don't usually monitor the deposits but they do when it comes to withdrawals. They want to know if the withdrawn money came from a legit win or if there is a player who are violating their rules like using a VPN only to play on them. Non-KYC casinos doesn't always mean that they are decentralized but it mostly means that they are unlicensed which can be a bad thing in terms of security. 

Unfortunately, I can't see my account and payments on it in 2019. But I can say for sure that I didn't win any 3 bitcoins back then. That's a lot of money. And I did not bypass your verification rules in any way in 2019. I verified as a Russian citizen, playing from Russia, and then your site was not blocked in Russia. Everything you wrote is a lie. As for the payment of 0.049 bitcoin to me, I have made a total of 0.2 bitcoin deposits since November 23. My account balance is 0.226 Bitcoin. You haven't even refunded me all my deposits.

My account balance is 0.226 Bitcoin. In total, I made deposits of 0.2 bitcoins. And only 0.049 bitcoins were returned to me. I agree that I should have re-read the rules before returning to the site . But I think it's fair to return all the deposits to me. And imagine that I never came to play again.

Thank you very much. That's the point, Russia was not in the bloc in 2019. And I registered and played legally. And playbeat is just lying about restrictions since 2018. What everyone should think about. Yes, I was mistaken that I didn't read the new rules. But I repeat, I'm not asking for my winnings back. And I only ask you to return to me all the deposits made since my violation. Their amount is 0.2 bitcoins and not 0.049 bitcoins that were paid to me.

Russia itself blocks bookmakers and casinos. A lot of sites still allow players from Russia to play. But yes, it is impossible without VPN. It is extremely difficult to read the rules and changes of all offices. I was verified as a player from Russia. And it is logical that if players from Russia are forbidden to play, then my account should have been blocked long ago. But that didn't happen. Moreover, I made several deposits, about 50 bets. And everything was fine until I ordered the payment.

They can ban the player but at least they should return the fund deposits.  They can waive the winning amount since we can consider that the winnings is invalid.  It is a robbery when the fund of a player got banned because of certain circumstances and is not the result of player exploiting the casino for his own benefits.


They had the account blocked and then unblocked, so what do you think the player will thinkg?  Of course he thinks that he is free to play on the casino.  Regardless, I think the original fund deposits should be returned if it accumulate winnings.  But if the deposit amount is losts then there is no need for the reimbursement of fund.

If their policy is to return only the most recent deposit in case of rule violation, you have to deal with it. It's clearly written in their TOS that submitting false information (and I believe that hiding your location to be able to play from a restricted country falls into that category) allows them to close your account and block withdrawals.
IMO, you're lucky that you got the last one back.
Start a scam accusation if you feel cheated, leave feedback whoever you can, but to me it's clear that you broke the rules.

Well, this is not my story, but judging by the fact that OP used VPN for a long time until he was blocked for the first time, after which he managed to pass verification and apparently continued to play, after which he was accused of violating and blocked again.

as explained by @OcTradism
so you are really wrong for breaking Tos using a VPN when your country is blocked by the gambling site.
and it is very difficult to expect that your money will be returned because it has become the gambling policy.

from this incident you get a good experience so that one day before you put your money into gambling, you need to ask the platform whether it's okay to use a VPN.
so you will not repeat the same mistakes and lose your money from gambling.

I don't think this is a suitable solution since first all you need to provide fake documents for KYC or documents of other players from another country ( ... ::) something illegal and really risky ).
secondly you are dealing "with money" they will not issue a warning but they will just seize your money in any case!!!
I don't think they spend time and money for legal action but there is also this risk.
This doesn't apply only to Playbetr.com but to any betting/gambling site that requires KYC and has a list of country blacklisted.

Oh man, this does have some complications in it in terms of that situation where the site block the player then unblocks after which then gave the permission for the player to play again. I think that is a fault made by the management itself. On top of that, the blocked countries list were not all set up until last year, which gives a loophole on their ToS. On the other side, OP knows from the beginning that dealing with such site is risky, which even happened by using vpn from the very beginning. I hope this case gets resolved, and playbetr.com would shed a light to this.

I've never seen a casino refund lost bets to players and I believe you are well aware of that already. You can try other medium like submitting your case to casinoguru or askgamber but I really doubt you will get a better result. You can still file a complaint in those platforms if you insist or you should probably just move on.

I'm wondering why you are saying this while Russia wasn't included in the restricted countries list in 2019 (based on your reply (https://bitcointalk.org/index.php?topic=5100533.msg49568344#msg49568344)). A forum member had also quoted the restricted countries list from your TOS and Russia wasn't on the list (see this post (https://bitcointalk.org/index.php?topic=5100533.msg49561067#msg49561067)).

You should have read the terms again as you visited Playbetr after two years. You can't blame them completely for your negligence. As I have said before, Playbetr team aren't going to refund your previous deposits.

Excellent question. We can confirm that the region was blocked prior to that post, however if the post is correct, the terms were clearly not updated at the time of that post. That said, they were updated WELL before the player returned in November 2022, as shown in this post.
https://bitcointalk.org/index.php?topic=5100533.msg55171287#msg55171287

Again, he would not have been able to place bets, had he not hidden his location, and this never would have been an issue.

The site didn't block and unblock him, but they're unblock and block him, don't mix it. The @OP himself know if Russian get sanctioned and there's no way to access any services except from his countries, but he think he's fine since he has verified account before.

Did you mean this case get resolved is Playbetr need to return the deposit and winnings (if he have) from @OP? Well the casino can refund or not, it's up to them. IMO it's not that wrong if they don't return the deposit, but if they want to return it, they're very generous.

First, when you used a VPN without prior information, the casino problem started.
Secondly, due to sanctions imposed on Russia, almost every site banned Russia from all casino games.
So you were supposed to take proper measurements when Russian sanctions were imposed.
However, try contacting support again hope your issue may get resolved.