Bitcoin Forum

Hello guys i am single developer working by my self , i have created github account with some projects , and i have email and telegram where people contact with me for custom development


after working for 3 years and collecting money on freewallet , everything was good , but about from 1 month i was trying to make transaction and i got email say "Our security system has detected suspicious activity on your account" . even though i use freewallet from 2-3 years and never change email and i use 2fa
so i contacted with the support via email , and they ask for identity verification ,
i did provide this docs  (which was difficult because its in arabic and i hade to travel to DC to translate it from verified translator)  :
- photo of my self holding peace of paper
- id and passport
- yet another photo of me and free wallet account on the phone
- landline phone bill
- a screen shot of transactions made to my account , which i get from my clients and show TXid and my wallet address
- and then i made skype call with there support

after skype call they ask me to show my binance account (because the security department saw that my transactions made from binance account) , and show transactions , but i told them i don't have binance and i only have freewallet , and my customers send me funds and screen shot of transaction then i send the service the asked for
and now they ask for "contract signed with the client who sent the funds to your Freewallet account. "
i told them I send the service upon the client sending the transaction And I have multiple customers sending from different wallets , and i can show them my github and my clients chat on telegram or email but they did not accept that

but they insist that i need to send a contract with my clients and screen shots from binance account which i don't have
please guys i need someone to help me i am in syria and there is earthquake that has taken place in my country. These funds are extremely important to me as I have been working for 3 years to collect them so I may attend to the pressing matters at hand.

my freewallet account: https://imgur.com/EuqIVrt
parts of chat with support via email:
https://imgur.com/aHd8Wzv
https://imgur.com/qRhWslF
https://imgur.com/3aS7kGQ
https://imgur.com/oGpVBCD
https://imgur.com/k4xPDMS

----------Update----------------

they insist on the contract so i will try contact one of my customers and try explain my situation and make contract with him
https://imgur.com/Qpt4PgF

----------Update 2----------------

one of my clients was very kind and help me make the contract , and the contract have been submit , but they ask for more info about my funds , so i provided almost 70 Screen Shots of transactions i got from my clients  and now i am waiting for reply

----------Update 3----------------

after submit contract the ask for, and 70 screenshot of transactions i received , now they ask for "Due to the AML policy, the security department needs to ask you to provide contracts backing deposits for at least $20000" and i can't take no more  this wallet just waste my time and steal me , and i will expose them every where
https://imgur.com/QqUS51Q
https://imgur.com/r0zZw5S
https://imgur.com/zUynu6w

.

----------Update 4 [after more than Year]----------------

The problem not solved , but i just give up , freewallet.org is 100% scam.

over 101 email , and nothing. no matter how much i give they will ask for more information , they want me to send personal information for 20 clients of mine.

https://ibb.co/wW001ms

- Fun Fact: When i open this post my balance was : 1.7 BTC and now its 1.5 BTC , the wallet take 50 "inactivity fee"

https://ibb.co/Fmt0Jmc


----------Update 5----------------------

- i am sure the only solution for this *hit company is to sue them. for year they keep ask for something i don't have.
https://imgur.com/a/FB8EVXD


----------Update 6 [19 March 2025]

The scammers at Freewallet are making impossible requests, even after I provided everything they asked for. They said:

"Please send us unedited, non-cropped, full-screen (desktop, not mobile) screenshots from the sending platforms as proof of the source of funds, and provide documents that confirm the services rendered."

[Image link: https://ibb.co/rXbL9Tj]

Despite telling them hundreds of times that I cannot provide what they are asking for—and that I have already sent everything I do have—they keep insisting. I explained to them:

"All I ask from my clients is a screenshot for translation purposes, after which I provide the services they requested, such as creating websites, databases, or other projects."

I also told them:

"I did not create contracts or documents because I was not experienced in such matters. There is only one client who agreed to make a contract with me after you requested it. Most clients refuse because they paid with crypto and don’t really know me personally."

[Image links:
https://ibb.co/SwKDnRTC
https://ibb.co/Mx1xsqcy]

Sorry for your loss. But freewallet.org is known to perform selective scam by demanding ridiculous requirement of personal/sensitive data. There's long list of victim of freewallet.org[1] and they even attempt to scam Elon Musk in past[2]. At this point, the only suggestion i could give is protest on their social media and hopefully it receive big attention so they would return your coin.

[1] https://bitcointalk.org/index.php?topic=5249178.0 (https://bitcointalk.org/index.php?topic=5249178.0)
[2] https://bitcointalk.org/index.php?topic=5316100.msg56312620#msg56312620 (https://bitcointalk.org/index.php?topic=5316100.msg56312620#msg56312620)

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thanks for your support , i did send messages on there telegram account , but not helpful he just ask me contact support via email

I've seen many cases of their selective scam... The only ones that actually got their cases resolved (AFAIK) were the ones that generated massive attention... Private e-mail, pm, telegram,... might not do the trick.

Bitcointalk, twitter, other big forums where they are active *might* persuade them to unlock your money.

I noticed this too, once they have an excuse to scam, they will selectively scam their users.
It is like their loophole to scam their users when it comes to the enhanced verification which I think they scam when they have an excuse or just they are waiting for you to have mistakes and then --boom! they stole your crypto because they have a reason for it.

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@OP, you are not an elite here but still, you use this fraud wallet that is very well-known here in the forum.
A developer of what? if that is related to crypto you should know how to protect your asset with an open-source or decentralized wallet.

it's complete nonsense that they insist that you prove how you sent ace from your Binance account. you can't control where your clients pay you money from, in the end, it's not Freewallet's concern. finally, Binance is a legitimate platform.

is there a possibility to make some kind of contract with at least one client who will make payment through Binance?

if this screenshot is an accurate representation, where more than 1.79BTC is concerned, it is by no means a small amount, and I agree with mocacinno, you have to press them on all public channels. I don't know exactly how things work in Syria regarding the legality of owning cryptocurrencies, but you may have to take legal action against them.

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i have telegram channel with 8.5k follower do you think ask my followers to spam them to unlock my account is good idea?


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following-up to main post , now the wont me to make contract with my customers and show this :

In the document we should see all the info about it:
- Address which was used to send coins
- Address which was used to receive coins
- Hash of transaction
- Date
- Amount
- Passport data of both parties

the problem i can't ask my customers for there passport there is no way

---

the problem is most websites blocked syria access , but freewallet has no restriction on region what's why i use it
most of my development is .net (vb and c#) , and i do web development like html,sql,php,javascript

i told them i can show my telegram chats with 100s of people via skype , but they just ignore me and ask for contract and screen screenshot from the sending platform account

[moderator's note: consecutive posts merged]

--------------

i have telegram channel with 8.5k follower do you think ask my followers to spam them to unlock my account is good idea?



following-up to main post , now the wont me to make contract with my customers and show this :

In the document we should see all the info about it:
- Address which was used to send coins
- Address which was used to receive coins
- Hash of transaction
- Date
- Amount
- Passport data of both parties

the problem i can't ask my customers for there passport there is no way
My clients are not obligated to send me their passport details

Given that you say you are in Syria (currently), and you mention DC, does that mean you were in the US at some point? I ask this because for me and most people from the West, that abbreviation generally represents the District of Columbia (US). Far from justifying these scammers you trusted, but changes in the IP address (if any) of the country from which you accessed your wallet can create additional problems.

The only advice that makes sense is the one already written to you by @ETFbitcoin, because if you don't put pressure on them publicly, they will just continue with their insane demands, hoping that you will give up.

---

Multiple posts in a row are against the forum rules, so use the quote option and try to answer multiple posts in one post.

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no i never travel from syria , i am collage student , and i provided certificated paper from government of my location and make skype call with there support , the problem is not my location or my identity , it all ready verified ,

the problem is they need me to ask my clients for there passport and make contract with them , which i can't do , i have multiple client and  My clients are not obligated to send me their passport details

The Freewallet.org platform has a lot of negative reviews with the same stories and the same excuses and there are many users who had the same problem as you and could not withdraw their money, it is a dishonest platform and they do not have the identities of its owners or an address that we can verify, it is a semi-anonymous and untrustworthy platform.

The total balance that you have on their platform is 1.794 BTC, which is a very huge amount. You need to expose them everywhere, even on your Telegram channel, and ask users to stand by you to support you in your case towards them and to report their accounts on Social Media and send threats to them. I hope that what you and your supporters do will affect the team of this scam platform.

This is illogical, your customers will not send their legal documents to you because they are not forced to show their identity and perform any KYC with you, and therefore you will fail to submit these documents to the Freewallet.org platform and this is what they want so they maliciously steal you.

This wallet has previously been accused of systematically scamming its customers, and the list is long. You have used their service for so many years and still they have scammed you. Sorry for your loss, don't know why you kept such a large amount of fund hold in such a bad reputation wallet. They have scammed their customers with small amounts in their accounts using various excuses, and you have such a large amount of funds, so freewallet is now trying to scam these money with various excuses.

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i wish i did some search about this wallet before i use it , i really don't know what to do , know i am very disappointed and depressed , i'm afraid if i ask my followers to spam there soical media account then they have reasoin not to give me back my account

and some people , other scammers how follow me , (people how crack my developments and re-sell it) will take advantage of that

I asked them on Twitter about your case, and this is their first answer:


You can try to participate in discussion https://twitter.com/freewalletorg/status/1623685185744117760?s=20&t=ljPhtpUIYIAJgzkYAAkOyg

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Thanks for your support and yes that's what they told me on email "the requested info due to the AML policies. The contract and screenshot from the sending platform account are required" , but i can't ask my clients for there information such as passport , and i told them i can show you my chats with my clients on telegram via skype , but they just ignore my request and say we need contract and screenshots from binance

even though i contacted with one of my client and he send me screen shot from his email , show the transaction info such as my wallet address and txid , and they just ignore it and ask for contract

all other info about me and my location and name have been verified

It's too bad that you didn't take a moment of your time to investigate the dreadful reputation of this terrible piece of software. When FreeWallet gets their claws in you, they make demands. There is a first set of demands that you meet. Then, they send a second batch. If you meet those as well, they get angry and send an even more ridiculous set of questions. The idea is to frustrate you to the point of giving up and letting them take your coins. Since you agreed to use them, you now unfortunately have to dance as they pull the strings.

I hope it works out for you. I know it didn't for many. In the future, please avoid using such scams and ask questions if in doubt.

Does Electrum restrict access to Syrians? Does the mobile Blue Wallet do it? Even if Google or the App store does, you can get the software from GitHub. And you can use various VPN software to open the sites you want.

Of course not. Why limit the scope of people you can scam when you can scam people from all corners of the globe? FreeWallet doesn't discriminate. They scam everyone equally.

I thought the one who created this accusation is a newbie who just started to invest in Cryptocurrency but was pleasantly surprised that its a developer, even if you're working for 3 years on freewallet you should still do your research on what's the latest on the custodial wallet you are using, it's too risky I have this thought that developers are not using custodial wallet or using it with a minimum amount to transact, they are the educated ones in this industry, am wrong on my assumption.

Being a developer doesn't necessary mean knowing everything about cryptocurrencies. Obviously, he was using it just to receive payments from his clients as he is from a country where almost all other payment methods are banned.

You should avoid using web and custodial wallets at all costs. Use an open source non custodial wallet where you will be the only one who have control over your coins.

This is yet another horrible story I don't see ending well, but hope for the best.  :P

yeah man, never use sites to hodl your coins - not your keys, not your coins!

Use mycelium for android on your phone or buy a Trezor and have your clients send there instead.

Good luck!

Now this is indeed ridiculous, and their selective scamming is currently activated. How on earth employers will accept this to provide their IDs/passport to their employees, where you have lots of employers/clients in the past few years of working.

After resolving this issue ^(hopefully) eventually avoid using that kind of wallet, use only community trusted wallets for bitcoin such electrum, hardware wallets such trezor, and multiwallets such as coinomi, trustwallet, metamask, exodus. Wish you goodluck.

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yes exactly , if i have paypal or credit card i would never use crypto , but it was my only option , anyway thank for helping

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and they still insist , they need contract , which i don't have , i think as you guys say , i  will ask my followers to spam them on social media

https://imgur.com/Sho7KTY

[moderator's note: consecutive posts merged]

Can you share a screenshot of the email where they ask for contract details (with the insane demand for the client's passport) for transactions from Binance even after you pass verification?

in the meantime, they answer on Twitter https://twitter.com/freewalletorg/status/1623933848924065792?s=20&t=y9Dku_PcewWecr7zG-tIAA


a purely uniform answer, they seem pretty uninterested in solving this problem.

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here is screen shot of request contract : https://imgur.com/IWmTc43

and i did update on the main thread. i will go along with them to see where this going , i will keep you on updates and thanks all for support

With your permission, I will post this screenshot on their Twitter profile.
as if they deliberately set impossible conditions just to justify withholding funds.

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i understand , but please don't do right now , because as i said , i will go a long with them , and if they keep asking for more , i will expose them everywhere
hope one of my customers will understand me and help me

OP, is there any update in your case?
In our communication over Twitter, they ask me for your User ID or ticket number to look into the details. will you share it so I can continue to press them?

bro you don't know how much I appreciate you support , but i am talking to them on there telegram channel , you can join and see how many people having problem with this wallet

and update on my case , i asked them how the contract should be formatted , and i am waiting for there reply

freewallet telegram: t.me/freewalletorg
or you can get it from there website

This is very devastating. At this moment when you needed help that is when all this rubbish from freewallet is ozzing out. I feel your pain mate. How could freewallet be this callous and heartless to play such game with a customers life savings under their custody and at this moment when Syria is in shambles as a result of this earthquake. To be frank after reading this post again and again I got pissed off and angry but I could do nothing but just to sympathize with OP.  Seems freewallet is now becoming notorious for their scam pattern of freezing customers account tagging it to be suspected fraudulent act fro holders giving way for them to get accounts holders assets  ceased.

A legitimate platform should not be asking for other people's passports - they can of course ask for yours, but never other people's. This is an excuse they make to keep their money.


You should use a non-custodial wallet to store your money, instead of a website, to avoid this kind of problem.

If you need to store multiple altcoins, you can use Atomic Wallet / Guarda / OWNR and there are also others (just avoid Exodus wallet as people have reported balances mysteriously disappearing from their accounts).

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i don't know but life is not fair with syrians , there was war for 12 years and i don't wanna go into details and US sanctions on Syria and now earthquake , just your reply here give me hope , thanks bro

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thanks for advice bro , but i think i will use "trust wallet" do you think its good wallet ?
because i don't wanna get in this situation again  , and i checked "Guarda" i think its good one , do you know if they will ask for my identity if i use let ?

[moderator's note: consecutive posts merged]

did you get any reply from them and how is the settlement of your case progressing?
they are not competent authorities or judges and it is not up to them to check your contracts.

it's unclear to me why you don't want to put more pressure on them, especially on public channels. I am sure they would devote themselves more to your case to avoid negative publicity.

afaik, trust wallet is closed source and i've never heared about "Guarda".

Why don't you just stick with open source, community vetted and long time trusted wallets instead of using closed source or obscure wallets?
Electrum, sparrow, bitcoin core,.. or if we're talking about "considerable" amounts maybe a trusted hardware wallet instead?

EDIT: apparently, trust wallet IS open source... I'd still advice you to use electrum or the likes tough...

Use a wallet which private key is in your own possession. You don't give control of your private key to anyone else. It's like you are asking bank to have your crypto. If you are in bitcoin then Electrum is the best if you don't want to use the full node of course. Make sure you keep your seed safe, not in a digital format.

When you will send crypto to exchange, don't send large amount. Better if you use mixer which will break connection. Send the mixed coins to the exchange. There are also decentralized exchanges where you will never need KYC.

I'm sorry to hear about your loss. Unfortunately, it seems that Freewallet has a history of being involved in scams and fraudulent activities. There have been many cases reported against them since 2017, and even in Bitcointalk, many users have warned others about the risks of using this wallet. It's important to research any wallet or service before using it, as this can help you avoid scams and protect your funds. By doing a simple search on Google you can often find information about a wallet's reputation, user reviews and any reported issues or red flags for freewallet example when you search about it adding´scam’ word can find this topic on bitcointalk [1] and just reading the posts you will see freewallet user [2] was tagged with 15 negative trust and i think it’s enough to determine that they are 100% a scam
In the future i recommend to use wallets that have a strong reputation in the community and have been proven to be reliable and trustworthy or a better choice which is buying a cold wallet. This can help you to avoid the risk of losing your funds to scams or fraudulent activities and even less chances of getting hacked
I hope you're able to recover from this loss and take steps to protect your funds in the future.

[1] : https://bitcointalk.org/index.php?topic=4980334.80
[2] : https://bitcointalk.org/index.php?action=profile;u=1177176

Freewallet has done the same thing for years and they still fall for it.

They continue this scam even some crypto users still dare to use this wallet and thus fall victim to the scam. Crypto users should keep in mind that it is not right to store large amounts of funds in such wallets because you do not have a private key, which means you do not have access to your funds. These wallets target those crypto users who know less about crypto wallets. As a result these wallets continue their scam mission.

hello , i have send the contract they want , and the ask for more info about my fund , and i send almost 70 Screenshots of transactions i receive from my clients

and i don't want to fight with them that's why i did not share my story every where , i am afraid that's may give them the reason to block my account  , but my last chance will be expose them if i did sent all the requested documents and my problem did not solve

---------------------------


thanks for advice , but i need online wallet where i can use it on my phone and also have multi coin not one type , can you give me good advice ?

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thanks for advice i will read more about that

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Thanks for other comments, I really appreciate your kindness guys , yes i shouldn't use this wallet , but you know people do mistakes

i will keep you all on updates

They have a reason to block your account and deny your payout request, scammers are like this, they will wait for their victims to lose their patience, the complainants will file a complaint, post their experiences on forums and social media platforms and when they see these,  they will accuse you of ruining their reputation, so they will according to them legally scam you.
---------------------------

Also, be sure to preach and request all your friends who are using custodial wallets to shift to the non-custodial wallet to avoid similar bad experiences to what you've experienced.

Well... That's quite a hard one... I have no experience with holding loads of altcoins on a phone. Generally speaking, i'd say it's a bad idea... I personally don't believe those wallets are as thoroughly vetted as open source desktop wallets (even tough that's just a gut feeling), combined with the extra attack vectors (easy theft, a lot of times just a 4 digit pincode as protection,...). And even then, it's a bad idea to hold a reasonable amount of funds on a desktop wallet anyways.

Since bitcoin is about personal responsibility and choice: I have heared reasonably good things about mycelium, but you should do your own research before using them. Personally, i would never use them for anything more than pocket change, but it's up to you to make up your mind.

If you want more security (and this should be your goal), you could look into hardware wallets like ledger... They have at least one model that can be used from your phone (and, eventough not everybody likes ledger, i think it's safe to assume they're a hell of a lot safer than any "real" smartphone wallet). They support a cured selection of altoins aswell.

Personally, if i were you, i'd probably use a wallet like mycelium (or even an exchange wallet) to receive coins, swap them for BTC the very same moment i receive them, and then keep them on a properly generated paper wallet or a hardware wallet. Bitcoin is money, keep it safe. Don't cheap out on $100 for a decent hardware wallet when you're storing a couple thousand dollars worth of crypto... It's just not a good idea, and you'll end up losing funds sooner or later (and at this point you'll wish you had spend $100 on a hardware wallet, or a couple of hours learning how to properly generate and secure a paper wallet).

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thanks for you hard work bro , i will read more about that ♥

Free wallet isn't Free they just a documents hunters, they will never end asking documents,
Even if you have all documents they'll ask another documents to spins round.

Do not use this idea, as you open this topic you will have good experience with this forum peoples.

If you use this idea they'll definitely divot you.

Because they cheat their customers on the pretext of documents and then scam them without returning the funds. The document excuse is one of the most common ways for these scam websites/wallets to fool their customers.

Don't know why crypto users register and deposit funds in this wallet. Complaints against this wallet are endless, with every crypto user posting here after being scammed by them.

Another deceived. How many topics have I already read both inside our forum and outside it. Look at the reviews on the Internet in other sources, the average ratings describe the situation very eloquently. Next time, try to choose more carefully and find out in advance who you are dealing with.

Any one found way to deal with this scam company ?

Significant case of Freewalletscam - you can find the first post of a victim made in 2023
And you can see that till now the problem wasn't solved.
Can a legit and safe app act in such way?

can you tell me how i can sue this people ?

https://i.ibb.co/KcsMgLd1/Screenshot-43.png
Another complaint left by a FRWT client.
support ticket ID is 562002
When is want to send funds again in september 24 it was still blocked an i try to contact the customer service at 15/9/2024.
The answers are always th same, they are working on it or they need a better picture or they need other bills.
Isn't it just a scam?

this company is 100% scam , and the only way to deal with it is to contact with police , my wallet is locked from year for KYC even though provided all there request's and they came with new request 

I know. I am glad there are many clients who add their stories on this forum. Dont worry.
All your complaints and reports will help to stop scammers.

Brother just check there telegram group , just people complain about this trash company , tell now , over 1 year and my problem not solved , they request me to provide "Please provide the info backing the source of the rest of the funds." and that's require me to create contract's with my clients , and my clients does not have to provide me with there private information , so the KYC is complete but they won't unlock it

I imagine your feelings. I guess the best idea is to repeat sending your complaints.
The official authorities should react sometime.

I am trying, and soon I will contact lawyers and sue this company. I am waiting for my case.

For a year, they have insisted on "Please provide the info backing the source of the rest of the funds," even though I already did. They refuse to accept my answer and keep asking for contracts with my clients: https://imgur.com/a/6EtHjwo.

They ignore me for 5-6 days at a time, and after several emails, their last reply was "We will check those files and get back to you with an update." Then, they went back to ignoring me: https://imgur.com/GHV7I0B.

What really hurts is that I am living on false hope. I worked so hard to collect this money, and now it's gone. I can't even eat or think straight.

But what I do know is that this is my right, my money—my hard work and suffering. And I will fight for it until my last breath.

I understand this.
Their representatives don't even answer here, on this forum, despite they have a freewallet account.
But ignoring complaints is just the way they act.
Still your posts help a lot to prevent other users from losing their coins. So your actions at least helped others!

Good evening and sorry to read these heartbreaking stories. I have one question: why deposit funds on a custodial wallet? Without even talking about fraud (which is the case here), if you lose your medium (smartphone or pc), how can you go about recovering your wallet when you don't have the private keys?

- when i started i was new to cryptocurrencies i did not have any idea about private key , yes my mistake that i used this wallet. and now all gone

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i am depressed bro , after they told me we will check the files , they told me to "Please respond to original ticket." which they does not reply to at all
https://imgur.com/a/hIJOICL

[moderator's note: consecutive posts merged]

https://i.ibb.co/bM5HMw6T/Screenshot-2025-02-09-151605.png

Another user scammed by Freewallet

Here is a story we got from another victim of Freewallet KYC scam

Just read the quote:
I first opened my Freewallet account in July 2017 and made my first deposits into the wallet on July 22nd 2017. Over the years I have made several transactions of deposits and withdrawals with no issues until last year November 11th 2024 when I tried to withdrawal my balance of Monero (XMR) and realised that I was unable to do that because my account was suspended plus I saw that there were many “inactivity fees” that were charged to my account.

I contacted Freewallet asking them why my account was suspended and they told me that I needed to verify my account through their KYC process. I followed their process and submitted all of the documentation requested and then they asked me to submit it again which I did.

I didn’t receive any correspondence or notification via email or the app that they were going to be implementing this change for inactivity and when I highlighted this to them they said that they can change their terms and conditions as they like simply because it is their platform.

Before the “inactivity fees” which started on January 24th 2024, I had a balance of 52.705008864013 XMR, as of writing this email I have 49.634103975904 XMR. As you can see they have stolen hundreds of dollars of funds already.

https://i.ibb.co/7x9HmL0Q/Screenshot-2025-02-09-144010.png

We published this users story on Medium and Reddit. But everything Freewallet did - they just sent numerous abuses on my account so it was blocked. Instead of helping their clients all they do - just try to hide the evidence of their FRAUD!

- i am really confused , how this company scam and steal people from long time and no one stop it , if you can help me and share my story all over the internet i am okay with that , try check the update i add on main post here

https://i.ibb.co/JwytN2vK/Screenshot-44.png
Here is another evidence of Freewallet KYC scam.
User can't withdraw coins, even after providing various documents.
But even if this does not convince you, look for user reviews yourself using the queries “Freewallet org” and “Freewallet reviews”. You will see for yourself that this service has an extremely bad reputation.

Last Updates :

the company keep ask me of "We still require documentation confirming that you legally provided services and received payment for them"
even though i told them i don't have that "i was guy with dream and good development skills , and i open telegram channel and posted on social media and people ask me for private services , so the documents you asking for i don't have it, all i ask the clients is screen shot for the transaction , and what i have i told you and showed you , so the KYC is over "

and they just ignore me even when i send more emails

I get the impression that there's something fishy going on at Best Wallet too: the messages on X or Trustpilot aren't very reassuring ... (There are two new 5-star reviews on Trustpilot ... Which doesn't take anything away from the other disastrous reviews)

I noticed them adding positive reviews for their Chrome app. It looked ridiculous when during an hour several similar posts were maid. Just paid comments, nothing more

On Trustpilot, a website that has hundreds of reviews will not suddenly be swayed by two 5-star reviews. It takes more than that to game the system, and trustpilot usually bans people for review botting.

In any case, you don't want to be in a position where only a few people know about your service and it already has bad reviews.

They probably need to be seized by law enforcement at this point.

(freewallet.org) this scam company when they don't have anything to argue with , simple ignore you , wait for while , close the ticket , open new ticket and send same question and continue ignore me: https://imgur.com/a/vxz1KKD

FRWT are known for paying a lot for their reputation. I noticed many websites delete negative Freewallet reviews or post their some positive but not real ones.
Sitejabber, Reddit, Medium, Quora - I'd prefer to trust these resources (if not mention Bitcointalk, of course)

https://i.ibb.co/gZnVwngC/Screenshot-56.png

Just another email from a user scammed by Freewallet
Same scheme, same issues and support keeps ignoring tickets.

Brother anyway you can help me , i am depressed , i am sure you reading the news about my country now  , and i need my money from this wallet its important but they keep ignore or skip me , my mental health is very bad

Sorry to hear that, but as you know I dont provide any kind of services, I am just a usual person as you are.
Seems like today there are way less FRWT clients then earlier. It's very good, because people won't lose coins. But it also means that there will be not many complaints about this fraud.

The scammers at Freewallet are making impossible requests, even after I provided everything they asked for. They said:

"Please send us unedited, non-cropped, full-screen (desktop, not mobile) screenshots from the sending platforms as proof of the source of funds, and provide documents that confirm the services rendered."

[Image link: https://ibb.co/rXbL9Tj]

Despite telling them hundreds of times that I cannot provide what they are asking for—and that I have already sent everything I do have—they keep insisting. I explained to them:

"All I ask from my clients is a screenshot for translation purposes, after which I provide the services they requested, such as creating websites, databases, or other projects."

I also told them:

"I did not create contracts or documents because I was not experienced in such matters. There is only one client who agreed to make a contract with me after you requested it. Most clients refuse because they paid with crypto and don’t really know me personally."

[Image links:
https://ibb.co/SwKDnRTC
https://ibb.co/Mx1xsqcy]

Thats a typical story...
Many different quests... Its just a way to waste your time!
You shouldnt trust them... If any service wants to help clients, its administration HELPS, not IGNORES!

https://i.ibb.co/7tLKq7kb/Screenshot-69.png (https://ibb.co/whj4fDcY)

Another post by a victim. The same scheme again. If I wanted, I could find hundreds of similar screenshots. But my goal in this case is just to warn potential clients: Freewallet will steal your coins!

https://i.ibb.co/bMR1VkMj/Screenshot-71.png (https://ibb.co/hJ1sNSJx)
One more post of Freewallet scam victim.
Same thing: Frozen coins + inactivity fees.

Looks like there are very few new victims of FRWT fraud.
It's a good thing.
But the bad is that many clietns still couldnt withdraw coins.
If some of them read this message and are planning to make official crime reports:
The more diverse and well-documented your sources are, the more weight your case will carry in court. Let me know if you need help organizing or verifying any of this information — I’d be happy to assist.

https://i.ibb.co/JRFLXkTk/Screenshot-72.png

Another victim with another story

Late 2018 i stopped mining and my freewallet account has been empty ever since.
On March 31 2025 i wanted to use Freewallet to exchange some ETH so i send 1 ETH into Freewallet but they don't let me take it out anymore.
Demanding impossible screenshots from 2018 transactions to unlock my account. But the miningpool is not alive anymore so there is no place for me to log on and get these screenshots.
It's total nonsense because i just want my 1ETH that i have send in freewallet last week. The 2018 ETH is not even in Freewallet for years anymore.

This is just a quote form a user's story. No way to withdraw coins. I am sure this is just another case of Freewallet scam

https://i.ibb.co/PBSSkQz/Screenshot-73.png

this company stealing my money , it keep take money from my wallet "inactivity fee" , how should i use the wallet while its suspended and they don't reply to my emails
any one help


https://ibb.co/4wTc6LkJ

That so evil of them, but we shouldn't get surprised anyway. Scammers don't care about anything except the money they take from you. How are such services allowed to even operate in the first place?

The so-called regulators are so quick to sanction, seize and shutdown crypto privacy tools that are not scam but are very reluctant to do the same to scammers that keep stealing from the people for years.

It reminds me of when I was trying to close a bank account and the bank kept adding fees so I could never close it. Luckily it ended up after a few weeks. In your case it's completely on another level since you can't get your ETH back, what a nightmare!  :o

Hi everyone,
Freewallet.org suspended my account without any explanation. I completed full identity verification (KYC) as requested, and they even scheduled a call — but then they went completely silent.
My support ticket has been ignored for several weeks, and my funds are still locked. My follow-up emails have led nowhere.
They hide behind Indonesian arbitration and Terms of Use that allow them to ban users without cause.

If you’ve been affected too — please speak up and share your story. Let’s make this public.
I’m currently preparing complaints to consumer protection authorities in the EU and reaching out to journalists and crypto investigators.
We can’t let them keep scamming users — if you’re affected too, don’t stay silent.

This company is still ignoring my emails and continues to take inactivity fees from my balance.

For those who are new to this thread, here’s a quick summary of my situation:

I created a GitHub account and started offering my services as a developer.

This company locked my account due to KYC (Know Your Customer) requirements.

I provided everything they asked for: documents, a Skype call, and proof of the source of my funds — so the KYC process was fully completed.

However, the company (which I now call Freescammers) kept demanding that I provide them with 20 contacts of people who bought my services. But this is not part of a real KYC process. My clients, who only know me through the internet, are not required to share their personal information with me — especially since they already paid with cryptocurrency.

Why did I use cryptocurrency?
As I mentioned at the beginning of this thread, I’m from Syria — a country with no online payment systems and severe restrictions due to U.S. sanctions. I’m sure most of you have seen the news.

Why did I use this specific wallet?
When I started researching wallets online, most of them rejected me because I’m from Syria. But Freescam... I mean this company claimed on their website that they accept users from any country. I was new to the world of cryptocurrency and had no experience at the time.

I worked hard every day for 3 years to earn and save that money. For once, I thought I could finally start living. I’ve lived through 14 years of war, and believe me, I’ve lost a lot. I know my life has been very different from most people reading this. But when this scam company stole from me, I honestly felt like giving up.

Thankfully, I have good people in my life who helped me get back on my feet and keep moving forward.

And one day — if I ever get the chance — I will sue this company, even if it’s the last thing I do in my life.

(ps: my English not very good i make chatgpt fix my English)