Bitcoin Forum

.

Sorry for your loss. But freewallet.org is known to perform selective scam by demanding ridiculous requirement of personal/sensitive data. There's long list of victim of freewallet.org[1] and they even attempt to scam Elon Musk in past[2]. At this point, the only suggestion i could give is protest on their social media and hopefully it receive big attention so they would return your coin.

[1] https://bitcointalk.org/index.php?topic=5249178.0 (https://bitcointalk.org/index.php?topic=5249178.0)
[2] https://bitcointalk.org/index.php?topic=5316100.msg56312620#msg56312620 (https://bitcointalk.org/index.php?topic=5316100.msg56312620#msg56312620)

--------------

thanks for your support , i did send messages on there telegram account , but not helpful he just ask me contact support via email

I've seen many cases of their selective scam... The only ones that actually got their cases resolved (AFAIK) were the ones that generated massive attention... Private e-mail, pm, telegram,... might not do the trick.

Bitcointalk, twitter, other big forums where they are active *might* persuade them to unlock your money.

I noticed this too, once they have an excuse to scam, they will selectively scam their users.
It is like their loophole to scam their users when it comes to the enhanced verification which I think they scam when they have an excuse or just they are waiting for you to have mistakes and then --boom! they stole your crypto because they have a reason for it.

---

@OP, you are not an elite here but still, you use this fraud wallet that is very well-known here in the forum.
A developer of what? if that is related to crypto you should know how to protect your asset with an open-source or decentralized wallet.

it's complete nonsense that they insist that you prove how you sent ace from your Binance account. you can't control where your clients pay you money from, in the end, it's not Freewallet's concern. finally, Binance is a legitimate platform.

is there a possibility to make some kind of contract with at least one client who will make payment through Binance?

if this screenshot is an accurate representation, where more than 1.79BTC is concerned, it is by no means a small amount, and I agree with mocacinno, you have to press them on all public channels. I don't know exactly how things work in Syria regarding the legality of owning cryptocurrencies, but you may have to take legal action against them.

--------------


i have telegram channel with 8.5k follower do you think ask my followers to spam them to unlock my account is good idea?


--------------

following-up to main post , now the wont me to make contract with my customers and show this :

In the document we should see all the info about it:
- Address which was used to send coins
- Address which was used to receive coins
- Hash of transaction
- Date
- Amount
- Passport data of both parties

the problem i can't ask my customers for there passport there is no way

---

the problem is most websites blocked syria access , but freewallet has no restriction on region what's why i use it
most of my development is .net (vb and c#) , and i do web development like html,sql,php,javascript

i told them i can show my telegram chats with 100s of people via skype , but they just ignore me and ask for contract and screen screenshot from the sending platform account

[moderator's note: consecutive posts merged]

--------------

i have telegram channel with 8.5k follower do you think ask my followers to spam them to unlock my account is good idea?



following-up to main post , now the wont me to make contract with my customers and show this :

In the document we should see all the info about it:
- Address which was used to send coins
- Address which was used to receive coins
- Hash of transaction
- Date
- Amount
- Passport data of both parties

the problem i can't ask my customers for there passport there is no way
My clients are not obligated to send me their passport details

Given that you say you are in Syria (currently), and you mention DC, does that mean you were in the US at some point? I ask this because for me and most people from the West, that abbreviation generally represents the District of Columbia (US). Far from justifying these scammers you trusted, but changes in the IP address (if any) of the country from which you accessed your wallet can create additional problems.

The only advice that makes sense is the one already written to you by @ETFbitcoin, because if you don't put pressure on them publicly, they will just continue with their insane demands, hoping that you will give up.

---

Multiple posts in a row are against the forum rules, so use the quote option and try to answer multiple posts in one post.

---------------------

no i never travel from syria , i am collage student , and i provided certificated paper from government of my location and make skype call with there support , the problem is not my location or my identity , it all ready verified ,

the problem is they need me to ask my clients for there passport and make contract with them , which i can't do , i have multiple client and  My clients are not obligated to send me their passport details

The Freewallet.org platform has a lot of negative reviews with the same stories and the same excuses and there are many users who had the same problem as you and could not withdraw their money, it is a dishonest platform and they do not have the identities of its owners or an address that we can verify, it is a semi-anonymous and untrustworthy platform.

The total balance that you have on their platform is 1.794 BTC, which is a very huge amount. You need to expose them everywhere, even on your Telegram channel, and ask users to stand by you to support you in your case towards them and to report their accounts on Social Media and send threats to them. I hope that what you and your supporters do will affect the team of this scam platform.

This is illogical, your customers will not send their legal documents to you because they are not forced to show their identity and perform any KYC with you, and therefore you will fail to submit these documents to the Freewallet.org platform and this is what they want so they maliciously steal you.

This wallet has previously been accused of systematically scamming its customers, and the list is long. You have used their service for so many years and still they have scammed you. Sorry for your loss, don't know why you kept such a large amount of fund hold in such a bad reputation wallet. They have scammed their customers with small amounts in their accounts using various excuses, and you have such a large amount of funds, so freewallet is now trying to scam these money with various excuses.

-----------

i wish i did some search about this wallet before i use it , i really don't know what to do , know i am very disappointed and depressed , i'm afraid if i ask my followers to spam there soical media account then they have reasoin not to give me back my account

and some people , other scammers how follow me , (people how crack my developments and re-sell it) will take advantage of that

I asked them on Twitter about your case, and this is their first answer:


You can try to participate in discussion https://twitter.com/freewalletorg/status/1623685185744117760?s=20&t=ljPhtpUIYIAJgzkYAAkOyg

---------

Thanks for your support and yes that's what they told me on email "the requested info due to the AML policies. The contract and screenshot from the sending platform account are required" , but i can't ask my clients for there information such as passport , and i told them i can show you my chats with my clients on telegram via skype , but they just ignore my request and say we need contract and screenshots from binance

even though i contacted with one of my client and he send me screen shot from his email , show the transaction info such as my wallet address and txid , and they just ignore it and ask for contract

all other info about me and my location and name have been verified

It's too bad that you didn't take a moment of your time to investigate the dreadful reputation of this terrible piece of software. When FreeWallet gets their claws in you, they make demands. There is a first set of demands that you meet. Then, they send a second batch. If you meet those as well, they get angry and send an even more ridiculous set of questions. The idea is to frustrate you to the point of giving up and letting them take your coins. Since you agreed to use them, you now unfortunately have to dance as they pull the strings.

I hope it works out for you. I know it didn't for many. In the future, please avoid using such scams and ask questions if in doubt.

Does Electrum restrict access to Syrians? Does the mobile Blue Wallet do it? Even if Google or the App store does, you can get the software from GitHub. And you can use various VPN software to open the sites you want.

Of course not. Why limit the scope of people you can scam when you can scam people from all corners of the globe? FreeWallet doesn't discriminate. They scam everyone equally.

I thought the one who created this accusation is a newbie who just started to invest in Cryptocurrency but was pleasantly surprised that its a developer, even if you're working for 3 years on freewallet you should still do your research on what's the latest on the custodial wallet you are using, it's too risky I have this thought that developers are not using custodial wallet or using it with a minimum amount to transact, they are the educated ones in this industry, am wrong on my assumption.

Being a developer doesn't necessary mean knowing everything about cryptocurrencies. Obviously, he was using it just to receive payments from his clients as he is from a country where almost all other payment methods are banned.

You should avoid using web and custodial wallets at all costs. Use an open source non custodial wallet where you will be the only one who have control over your coins.

This is yet another horrible story I don't see ending well, but hope for the best.  :P

yeah man, never use sites to hodl your coins - not your keys, not your coins!

Use mycelium for android on your phone or buy a Trezor and have your clients send there instead.

Good luck!

Now this is indeed ridiculous, and their selective scamming is currently activated. How on earth employers will accept this to provide their IDs/passport to their employees, where you have lots of employers/clients in the past few years of working.

After resolving this issue ^(hopefully) eventually avoid using that kind of wallet, use only community trusted wallets for bitcoin such electrum, hardware wallets such trezor, and multiwallets such as coinomi, trustwallet, metamask, exodus. Wish you goodluck.

-----------

yes exactly , if i have paypal or credit card i would never use crypto , but it was my only option , anyway thank for helping

---

---------------

and they still insist , they need contract , which i don't have , i think as you guys say , i  will ask my followers to spam them on social media

https://imgur.com/Sho7KTY

[moderator's note: consecutive posts merged]

Can you share a screenshot of the email where they ask for contract details (with the insane demand for the client's passport) for transactions from Binance even after you pass verification?

in the meantime, they answer on Twitter https://twitter.com/freewalletorg/status/1623933848924065792?s=20&t=y9Dku_PcewWecr7zG-tIAA


a purely uniform answer, they seem pretty uninterested in solving this problem.

-------------------

here is screen shot of request contract : https://imgur.com/IWmTc43

and i did update on the main thread. i will go along with them to see where this going , i will keep you on updates and thanks all for support

With your permission, I will post this screenshot on their Twitter profile.
as if they deliberately set impossible conditions just to justify withholding funds.

--------------

i understand , but please don't do right now , because as i said , i will go a long with them , and if they keep asking for more , i will expose them everywhere
hope one of my customers will understand me and help me

OP, is there any update in your case?
In our communication over Twitter, they ask me for your User ID or ticket number to look into the details. will you share it so I can continue to press them?

bro you don't know how much I appreciate you support , but i am talking to them on there telegram channel , you can join and see how many people having problem with this wallet

and update on my case , i asked them how the contract should be formatted , and i am waiting for there reply

freewallet telegram: t.me/freewalletorg
or you can get it from there website

This is very devastating. At this moment when you needed help that is when all this rubbish from freewallet is ozzing out. I feel your pain mate. How could freewallet be this callous and heartless to play such game with a customers life savings under their custody and at this moment when Syria is in shambles as a result of this earthquake. To be frank after reading this post again and again I got pissed off and angry but I could do nothing but just to sympathize with OP.  Seems freewallet is now becoming notorious for their scam pattern of freezing customers account tagging it to be suspected fraudulent act fro holders giving way for them to get accounts holders assets  ceased.

A legitimate platform should not be asking for other people's passports - they can of course ask for yours, but never other people's. This is an excuse they make to keep their money.


You should use a non-custodial wallet to store your money, instead of a website, to avoid this kind of problem.

If you need to store multiple altcoins, you can use Atomic Wallet / Guarda / OWNR and there are also others (just avoid Exodus wallet as people have reported balances mysteriously disappearing from their accounts).

--------------

i don't know but life is not fair with syrians , there was war for 12 years and i don't wanna go into details and US sanctions on Syria and now earthquake , just your reply here give me hope , thanks bro

---

----

thanks for advice bro , but i think i will use "trust wallet" do you think its good wallet ?
because i don't wanna get in this situation again  , and i checked "Guarda" i think its good one , do you know if they will ask for my identity if i use let ?

[moderator's note: consecutive posts merged]

did you get any reply from them and how is the settlement of your case progressing?
they are not competent authorities or judges and it is not up to them to check your contracts.

it's unclear to me why you don't want to put more pressure on them, especially on public channels. I am sure they would devote themselves more to your case to avoid negative publicity.

afaik, trust wallet is closed source and i've never heared about "Guarda".

Why don't you just stick with open source, community vetted and long time trusted wallets instead of using closed source or obscure wallets?
Electrum, sparrow, bitcoin core,.. or if we're talking about "considerable" amounts maybe a trusted hardware wallet instead?

EDIT: apparently, trust wallet IS open source... I'd still advice you to use electrum or the likes tough...

Use a wallet which private key is in your own possession. You don't give control of your private key to anyone else. It's like you are asking bank to have your crypto. If you are in bitcoin then Electrum is the best if you don't want to use the full node of course. Make sure you keep your seed safe, not in a digital format.

When you will send crypto to exchange, don't send large amount. Better if you use mixer which will break connection. Send the mixed coins to the exchange. There are also decentralized exchanges where you will never need KYC.

I'm sorry to hear about your loss. Unfortunately, it seems that Freewallet has a history of being involved in scams and fraudulent activities. There have been many cases reported against them since 2017, and even in Bitcointalk, many users have warned others about the risks of using this wallet. It's important to research any wallet or service before using it, as this can help you avoid scams and protect your funds. By doing a simple search on Google you can often find information about a wallet's reputation, user reviews and any reported issues or red flags for freewallet example when you search about it adding´scam’ word can find this topic on bitcointalk [1] and just reading the posts you will see freewallet user [2] was tagged with 15 negative trust and i think it’s enough to determine that they are 100% a scam
In the future i recommend to use wallets that have a strong reputation in the community and have been proven to be reliable and trustworthy or a better choice which is buying a cold wallet. This can help you to avoid the risk of losing your funds to scams or fraudulent activities and even less chances of getting hacked
I hope you're able to recover from this loss and take steps to protect your funds in the future.

[1] : https://bitcointalk.org/index.php?topic=4980334.80
[2] : https://bitcointalk.org/index.php?action=profile;u=1177176

Freewallet has done the same thing for years and they still fall for it.

They continue this scam even some crypto users still dare to use this wallet and thus fall victim to the scam. Crypto users should keep in mind that it is not right to store large amounts of funds in such wallets because you do not have a private key, which means you do not have access to your funds. These wallets target those crypto users who know less about crypto wallets. As a result these wallets continue their scam mission.

hello , i have send the contract they want , and the ask for more info about my fund , and i send almost 70 Screenshots of transactions i receive from my clients

and i don't want to fight with them that's why i did not share my story every where , i am afraid that's may give them the reason to block my account  , but my last chance will be expose them if i did sent all the requested documents and my problem did not solve

---------------------------


thanks for advice , but i need online wallet where i can use it on my phone and also have multi coin not one type , can you give me good advice ?

-------------------------


thanks for advice i will read more about that

-------------------------

Thanks for other comments, I really appreciate your kindness guys , yes i shouldn't use this wallet , but you know people do mistakes

i will keep you all on updates

They have a reason to block your account and deny your payout request, scammers are like this, they will wait for their victims to lose their patience, the complainants will file a complaint, post their experiences on forums and social media platforms and when they see these,  they will accuse you of ruining their reputation, so they will according to them legally scam you.
---------------------------

Also, be sure to preach and request all your friends who are using custodial wallets to shift to the non-custodial wallet to avoid similar bad experiences to what you've experienced.

Well... That's quite a hard one... I have no experience with holding loads of altcoins on a phone. Generally speaking, i'd say it's a bad idea... I personally don't believe those wallets are as thoroughly vetted as open source desktop wallets (even tough that's just a gut feeling), combined with the extra attack vectors (easy theft, a lot of times just a 4 digit pincode as protection,...). And even then, it's a bad idea to hold a reasonable amount of funds on a desktop wallet anyways.

Since bitcoin is about personal responsibility and choice: I have heared reasonably good things about mycelium, but you should do your own research before using them. Personally, i would never use them for anything more than pocket change, but it's up to you to make up your mind.

If you want more security (and this should be your goal), you could look into hardware wallets like ledger... They have at least one model that can be used from your phone (and, eventough not everybody likes ledger, i think it's safe to assume they're a hell of a lot safer than any "real" smartphone wallet). They support a cured selection of altoins aswell.

Personally, if i were you, i'd probably use a wallet like mycelium (or even an exchange wallet) to receive coins, swap them for BTC the very same moment i receive them, and then keep them on a properly generated paper wallet or a hardware wallet. Bitcoin is money, keep it safe. Don't cheap out on $100 for a decent hardware wallet when you're storing a couple thousand dollars worth of crypto... It's just not a good idea, and you'll end up losing funds sooner or later (and at this point you'll wish you had spend $100 on a hardware wallet, or a couple of hours learning how to properly generate and secure a paper wallet).

------------------

thanks for you hard work bro , i will read more about that ♥

Free wallet isn't Free they just a documents hunters, they will never end asking documents,
Even if you have all documents they'll ask another documents to spins round.

Do not use this idea, as you open this topic you will have good experience with this forum peoples.

If you use this idea they'll definitely divot you.

Because they cheat their customers on the pretext of documents and then scam them without returning the funds. The document excuse is one of the most common ways for these scam websites/wallets to fool their customers.

Don't know why crypto users register and deposit funds in this wallet. Complaints against this wallet are endless, with every crypto user posting here after being scammed by them.

Another deceived. How many topics have I already read both inside our forum and outside it. Look at the reviews on the Internet in other sources, the average ratings describe the situation very eloquently. Next time, try to choose more carefully and find out in advance who you are dealing with.