Bitcoin Forum

I deposited btc into my account with over 9 confirmation and it's not showing up, usually it shows up after 6 confirmation. I made another account and there is no deposit btc address? uhhh wtf? So we can't deposit and withdraw btc into tradehill now?

Give it an hour or two. Ill find out more now and update

Is BitInstant down?  http://www.downforeveryoneorjustme.com/http://www.bitinstant.com/

If your service has an outage, does that prevent BTC deposits to tradehill? What about withdrawals?

Hey, no our site is working fine.

We have nothing to do with TradeHill's outages, the way it effects us currently is if someone tries to make a deposit into TradeHill at the moment it will be delayed by a few minutes as TradeHill's automated transfer system seems to be down.

Im speaking with Jered and Adam now, and they are all working to get this sorted ASAP. They will make a forum post soon!

Sounds good. I hope you guys get this fixed and keep up the good work.

Similar thread here:
https://bitcointalk.org/index.php?topic=54380.0

bitinstant.com is still down for me and http://www.downforeveryoneorjustme.com/http://www.bitinstant.com/ .  I don't have any firewall or content blocking. 

Hi All,

We're experiencing an issue with BTC deposits and the API.

We're looking into it now and hope to an answer plus a fix to the problem ASAP.

Thanks again,

Adam

I just tried it on different IP's.

Anyone else having this problem ?

EDIT: Looks like Port 80 was closed for a few hours after we applied some patches. The API an SSL ports were still up. Its all fixed now. Thanks for pointing it out!

I sent BTC to my TradeHill acount about 23 hours ago. The BTC have not yet been credited to my account.

It's working for me now, as well as through DFEOJM.  Glad to help  :D

Could you please tell me what happened? A post to your blog about what went wrong would go a long way to reassuring me that you're still engaged in maintaining the service.

Regards,

Zooko

I am not seeing any problems at all with my TradeHill account

Everything has not been fixed, I deposited yesterday and still no coins in my account, not even pending.

According to blockexplorer they were received without a problem, but there is no sign of them in my account.

Same problem here.  Deposit made and not in my account.  No response to multiple emails to Tradehill over the past two business days. 

Here too...

I sent two emails to the email support... including the blockexplorer showing a successful deposit... i really hope this gets resolved soon; so far no response from tradehill.

This does not appear to be the case at all.

I have also received no response to my email inquiry and my coins are still not in my account.

Hi All,

Excuse me! When I said fixed, I meant the root cause of the issue has been fixed; mainly, an issue in the BTC deposit crediting function. All new BTC deposits are processing fine since this morning. However, we’ll need to review the depository status of some accounts that made deposits before this morning going back about 24-36 hours.

Of course, this caused a rush of emails. We’re working through the backlog tonight. As you can see, your bitcoins are at the addresses in BE so it’ll only be an issue of us reviewing and crediting accounts that sent coins during the malfunction.

We kindly ask for you to lend us patience as we are working through this diligently tonight.

Regards,
Adam

There appears to still be a technical issue. When I click on Instant Buy, enter an amount, and click "Get Quote", it pops up an alert (with a delightfully scary red pattern) that says "Socket not connected

Sorry, our notification socket isn't connected yet. Try again in a few seconds!".

I've tried half-a-dozen times over the course of ten or so minutes -- always the same result.

Regards,

Zooko

Still nothing in my account and no response to my email.

 ???

I look in BlockExplorer and I see where my deposit was RECEIVED by my TradeHill bitcoin address. TradeHill then says new deposits are being processed properly now and they are working to fix the errant deposits. OK. I wait awhile. And I look in BlockExplorer again and I see something that concerns me. The total BTC that I deposited to my TradeHill bitcoin address has now been split into 2 amounts and SENT to 2 other addresses. I did not authorized these transfers. Can anybody think of a legitimate reason for me to see this in blockexplorer? I'm a bit worried.

65 Hours after I sent my BTC to be deposited into my TradeHill account, still nothing there. An update from TradeHill would be nice. Worried and waiting.

 :( Me neither...

I just got this edited message from TradeHill

"No worries, I have logged this for our programmers. The sent transaction is our SOP which moves the BTC inter-TradeHill to keep them from sitting on your static address. We'll get the X BTC credited correctly."

It's looking better. At least I'm getting good communication from TradeHill. Now all I need are some BTC :)

The fact that Tradehill moved the ⓑ from the original address to two other addresses should be considered a positive sign rather than a negative one (now that they've responded to your concern). This suggests that they have some internal separation between private keys, which might be able to limit the damage in case of accident or malice in which one of the private keys is stolen or destroyed. Or maybe they don't have any effective firewalls internally between private keys, but they might.

In contrast Mtgox is obviously not doing that, since they are using a private key which currently controls almost half a million ⓑ to sign small transfers:

https://bitcointalk.org/index.php?topic=53848.0;all

That just seems unnecessarily risky to me.

Here is the timeline of events:

On December 12th, the earliest known block at this point being 157144 up until the latest known block 157247, some BTC deposits were received at the users' BTC addresses, however were not credited to the corresponding TradeHill accounts.  We are currently working on crediting these Bitcoin deposits that occurred during this time period to the corresponding users.

On the 13th of December, BTC deposits were fully functioning.  However, there appears to be a recurrence of the initial issue of BTC deposits not being credited correctly for some users beginning on the 14th, as well as some BTC withdrawals that have been debited from user accounts, but not yet showing on blockexplorer.

The deposited coins will be credited to each account, as they have been received at each user's static BTC address.  As EoSou passed along, our program does not allow BTC balances to remain on the static addresses, and will send them to other TradeHill addresses, the majority of which are stored offline.

The withdrawn coins will be sent out once we identify this issue as well.

Please stay tuned as we will update you on the progress on our blog as well as here.

If your account has not been properly credited BTC for a deposit, or sent a BTC withdrawal, please e-mail info@tradehill.com to create a personal ticket for each user.

I have, 3 times. 3rd one got a reponse too. But still nothing. I gave you the link to BlockExploere showing the affected transaction and still nothing. Please correct this asap and let me try to restore my faith in you.

DeathAndTaxes, CryptoXchance. Might be time to let me know who your exchange does to prevent this. :)

Hey,

I rarely get involved in things that don't have a direct implication on myself, but I feel I need to interject here.

TradeHill got your responses, as they acknowledged. They are not ignoring you.
Please understand your not the only one with this issue, there are others. Furthermore, before they can credit you they need to figure out the issue and fix it first. What happens if they credit you, fix it, and then it double credits or double deletes those balances? Hey! It can happen.

My point is, cut them some slack!

Quick Tip- Darren, Adam, Jered or any of the TradeHill guys are usually on skype and it is the BEST way to reach them instantly.

-C 

Thanks and we really appreciate the patience. Everything is recorded and nothing is lost it's just a matter of syncing up the records.
We hadn't anticipated this much downtime and as much as we'd like to get it up immediately we need to manually review a lot of transactions. The good news is all the transfers were recorded properly and it will get sorted out asap.

Thank you again for your patience.

Jered

When is this actually going to be fixed?

Are there any plans on actually responding to people's email inquiries?

Can we expect another new update from yet another person from TradeHill?

Still nothing in my account.

Still no response to my emails.

I deposited some BTC last night and had the same bug as you guys. Emailed them, got a response in about an hour, BTC in my account about an hour after that. I wouldn't worry.

Same here. Where are my coins?

This is why I have lost faith in the btc system. While there are many good and well intended projects in existance that aim at promoting and adopting the btc platform, it is issues like this that cause dramatic issues. The spread on TH between bids and ask is to high to maintain a stable input and output of currencies and e-currencies. The MtGox breach ealier this year still has not been fully resolved and caused such damage to the system that it broke an upward growth trend and turned around the market into a resession. 3rd party exchanges such as BitBux whos op I personally knew due to our dealings or the theifs over at www.bitcoinexchange.cc who take their customers coins and dollars and are never heard from again do their own hurt as well.
Fact of the matter is this. If you want to make something out of bitcoin, THE BULLSHIT STOPS! This is not just dirrected at TH either. In my dealings with TH, issues are normally resolved, but the time tables I get as to resolution are all false. But hey, your not MtGox and dont give out my password, lose my coins and put all burden of proof on me to resolve it.

Exchanges, move to a transparent opperation when issues arise. If you have a problem with deposits, update your front page right away. If you could not do that in time, do not wait days to address its users. Keep your promises.

I wonder why you get your coins in one hour, and I do not after (nearly) 4 business days.  A last in first out que for customer support? 

An estimate from TradeHill would be nice as to when we can expect to see the BTC credited to our TradeHill accounts (1 day, 2 days, 5 days, etc)?

I just got an email from Darren at TradeHill. Great work guys! This is excatly the way things should happen with customer suppoer. Thank you very much for answering questions as well as informing your customers as to status of the situation.

Thank you

Yes, thank you for giving us word. 

This is how we all must look to the guys at Tradehill....

http://www.youtube.com/watch?v=sr9SuvBsw-8

Haha I enjoyed the clip.

It looks like we just credited a large group of users so let us know if it's not showing up.

Jered

Everything is taken care of nicely. Thank you Jered and also thank Darren for me. I will continue to use your exchange as my btc payment processor for my services.

Yes, my account is correct, all coins accounted for!

My account is all correct. The BTC deposit was credited to my account. Thanks to the guys at TradeHill for straightening in out and their good communication.

Thanks for letting us know it's corrected on your end and for your patience. It took a lot longer than it should have but we didn't want to turn a delay in crediting into something worse by trying to rush the fix.

Jered

My coins have finally been credited to my account.
I never did receive responses to my emails or any explanation for the delays, but at least my coins are credited properly now.

I'm glad your coins got sorted out. You should have received a response though at least acknowledging the issue. I'll take responsibility for that and not blame it on the volume. We'll work to have a better line of communication in the future.

Jered