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I believe that fraud is the biggest issue that online casinos are facing after settling with the LAW to keep running their businesses, and I believe that the combination of Artificial Intelligence with human assessment will help prevent frauds.

With AI it will be more easier to eliminate frauds and set a stronger level of protection because AI is far more capable of doing the intense cross checking and and more complex security checks, it is a load of work for human to do cross checking themselves as the chance of missing a spot is possible due to tiredness or laziness. All these work load can be shifted to AI and leave the investigation cases to humans to fix.

What else do you think a gambling casino can benefit from using AI technology?

Probably checking a gambling site's credibility in this industry. I want to say give winning bet suggestions but I think that won't count because it won't promote certainty and also that is not a problem in the first place. Most of the problems in this industry are; scam platforms, delay with deposits and withdrawal, lags, accessibility, and the likes. I won't include addiction and risk because that is something which would revolve around the player himself. Above mentioned problems, biggest one an AI project could solve is regarding credibility because it is something which could be stored as a data for a software.

If I am not wrong even an offline casino introduced something called face recognition which finds behaviour of all the gamblers of table and alerts when someone is cheating like making set-up, giving hits with sign language, counting cards,etc.

Still AI technology is in the infant stage so we can't be sure about their accuracy over handling of anything related to abusing their ToS, what if there is some glitch in the system so AI blocked some valuable customers of casino which will ruin the reputation as well as revenue generation. So as of now it can be used to assist but it shouldn't be given the authority of making any decisions so the human can cross check and make final decisions.

This should have been asked directly on an AI like ChatGPT, it could have got better answer. Well, I did it on their platform and you can check the response of the AI below, these answers are really worth noting but for the meantime I wouldn't rely on AI for anything even on gambling, it's still on early stages.

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I do believe that the integration of AI technology can further strengthen the security features of a gambling website. But there are still some instances where a manual checking with a representative is to be preferred. Relying completely on AI can have its certain drawbacks in which a normal operation of a person handling the business is still superior.

Personally, I would vote that AI be integrated but not on all processes. The technology of AI is still yet to be perfected as of the moment and this can at least apply supplementary rather than mainly.

I think players could use AI to their advantage to show how likely it is that certain events can happen. Such data sets have to be available, of course, because AI technology can only provide answers to questions that were already covered somewhere. AI doesn't make things up. It just gives you the correct calculations based on the data it has.

I am thinking of things like:

1. Tell me the percentage and number of games that team A has conceded a goal with this exact defensive lineup?
2. How often have this attacking pair scored one or more goals when they played together in the league this season?   

First thing about AI in casino industry is optimizing computational resources properly, this won't create new opportunities for players, but will improve stability of services. Back end developers actually need AI more than users. As for users, here, thats right, AI is useful in avoiding frauds and cheaters. Also AI would do much for marketing in casino: it can show correct development tactics, such as adding new leagues for players to gamble about, fix bet and withdrawal limits etc.

I don't think casinos need AI to detect frauds or money laundering... casinos already have some filters to detect if users make some weird moves like making deposits and withdrawals without wagering or some weird ways to wager.

Maybe the AI can be used to give more interaction and live casinos chat, or even to give live support to the customers, but not to fix the current problems.

There’s still some danger with this because a review manipulation for example trust pilot can mislead an AI to give a positive feedback on the casino since it’s result is based on the majority of the data matches available in the web. A multiple manipulated review on the casino on different platform can rigged AI results.

For me an AI can tell me is the hot game to play right now in the casino by checking the most recent wins similarities on multiple casino platform.

The problem is not even actually from the gamblers end but from the casinos' end. As you can see even in the forum, accusations are always coming from the gamblers to the casinos, so if any problem will be fixed, it will be the side of the casinos and not the gamblers or the customers. If the casinos are well secured, fraudulent gamblers can't do anything to it. But the issue arises from the casinos end in which casinos refused to pay gamblers when win, and that is what 1Xbit and it Co's are doing. And I don't think artificial intelligence AI can fixed this issue because the issue is not a matter of hacking,  but a deliberate withheld of customers win funds by the casino company so I don't think AI can fix it. It is only an incorruptible court with good judgement can do that.

I think I will agree with OP on this.  AI can help with extensive cross-checking of data in a very short span of time.  So I also think that AI can help eliminate fraud and other kinds of possible cheating from players.  At the same time, players can easily check if the casino has a history of cheating its player since AI has a more powerful engine than just a search function from a website.  Besides those who maintain the AI program continuously feed it with data to compete against other AI programs.


Casino can do the job yes but if one need a more thorough and faster process AI can greatly help.



That is why AI has the function to cross reference reviews and possibly detect fake reviews by implementing several filters to detect the validity of the review.

The casino can use  AI as an advisor and entertainment for its players. For example, the AI can advise gamblers on game tactics or simply entertain them with conversation and jokes about the casino. The AI can also congratulate gamblers when they win and cheer them on when they lose.

My understanding, generated by AI technology, is as follows.

In my opinion there is no advantage that can be generated and obtained in using AI in the world of gambling, especially for making bets.
Reason:
Al, can predict and communicate accurately, based on data that has been entered and human experience in online casino games, Al can not create something that has never happened.
For example: you want to bet.
Asking Al, who won the match between football clubs A and B, Al must have answered based on inputted data circulating on the internet to answer.

Means: there is no advantage in using Al, if you use solely for betting.
Except: if you use Al only to ask some good gambling sites, popular, etc, it is possible, but can't guarantee 100% accurate.
Remember: Al was created by humans, not humans were created by Al.

Well, for me, I really don't think casinos need Ai more than they already have it, if there was areas where casinos need Ai to run, I believe the casino would implement the Ai technology even without the gamblers knowing.

For now, I can tell that some casinos have implemented Ai to manage their kyc system, this is why kyc is automatically triggered by the system anytime a gamblers is requesting withdrawal amount that is above the maximum amount the casino normally process for non-kyc users.

The problem I see with Artificial intelligence being used to enhance security on online casinos is the fact that AI can still not be flexible enough to take care of cases which may need human decision making to get them solved.

I recall some user of this forum sharing with us about a case of one of his friends getting locked out his account, because an IP change while trying to log in. It is the kind of thing which could trigger an AI to choose not to give access to someone to their money.

It could case problems if much of the job of humans is left for a machine to take care of, trying to comply with regulators as efficiently as possible  :(

 Your idea is not a bad one. AI  can be used for such task as you have said. Atleast it will be a relieve and can do more multi task as required of it but you know AI are robots and are not humans so therefore there is every possibility that they might be of outage ie run error. Robots are man made  so therefore 100% correctness can never be guaranteed. Sometimes it can be deployed for such task and sometimes after executing the task, human can do a
physical verification to ascertain the correctness of what the AI has done if there could be any alignment if discovered.
Your point is not a bad one but it must not be left for the AI to do till the final results.

Currently, AI technology is quite booming but of course this is still in the development stage because regardless of anything there are still many conditions where they are also still very difficult and make mistakes and it is quite understandable because they have just been born although in the future there must be real improvements.
Eliminating fraud is still possible but it is also a bit risky to give AI access to a casino especially with their current accuracy. I think it's likely that casinos will continue to wait to see how AI develops as it's far from perfect.

That's true because AI can only take into consideration the past performances of two teams that we ask the AI to predict the upcoming game, but as the input is based on past performances, it is said that past performances do not guarantee future results and nobody can predict such accurate results because AI is limited to optimising the data that is produced to it, not what it cannot do - predict anything.

The utility for an AI in a casino is that, that it can decipher fraud, but from the point of view that the player wants to use AI to win, I do not see it as possible, because the AI does not know everything, but it can develop techniques to than the earnings in an Average player if it rises, Which is a greater competition for the casinos, so if this happens, the advantage of the casino will be greater and for the players who want to use the casino without the AI, they will never win, that is the problem that I see that can happen.

I don't think we need AI to congratulate winners, or cheer for them. A simple script can do that as well.

What AI can do best is two things. One is calculating odds and house edge if that's not clearly visible for the player. It can also predict the average outcome of the next 100 games in the given casino. This can be good for players, especially newbies and bad for casino owners as it puts all cards on the table, so to speak.
The other thing is going through the internet to find all comments about the casino and its old exploits. If the casino was involved in scamming but made sure this doesn't come up in searches anymore, the AI can still find and validate it.

Cheating and violations of the gamblers are the only ones I can think of, honestly, casino security measures are almost perfect because they can trace cheaters and violators we don't know much about their security measures but for a casino to operate smoothly they should have everything in place, using an AI to check if their players are also using AI on their sports betting analysis is also another thing.
Casinos have something to worry about if the technology can come out with a perfect AI to analyze the game perfectly, so they can utilize the help of AI to trace if AI will do great in predicting the outcomes. 

Since AI is supposed to have lots of stored data and information from various sources around the world, I think almost all problems of gambling casinos can be addressed by its technology, depends though on how good that AI technology is being built.

But for simple cases, for example, AI can direct users right exactly to the most accurate answer that the usual chatbot can't do. It's like users with problems are really talking to a live agent where in fact it's just the AI they are talking with but full of knowledge and useful information.

Not only can they benefit, but I'm sure they must already be using it to improve their predictions.
Especially in sports betting, where the outcome of the games is very dependent on numerous factors external to what the casino can control, so the best way to improve your predictions is to analyze all these factors to arrive at the best predicted result.

Other than the cheats you mentioned...
Here in Brazil, I have already seen that they are already starting to use AI to identify unusual bets and thus act in advance in cases of manipulation of games that even involve bribery of players.

AI is going to revolutionize the world and betting is certainly not going to be left out of it.

Well, a little difference I see is that a live agent is likely to have access to the account information of the person in the casino.
I am not sure if the casino staff would think it is good idea to give access to such vast bulk of sensitive information to an AI, in the end, I believe that human beings taking care of small cases will be necessary to avoid even worse incidents, leaks and whatnot.

Artificial intelligence would be acceptable for users to enhance their experience, but when comes to security, account handling and freezing of funds, people should continue to take care of it.

Gambling is a technique where you make money using luck and some skills. I feel like AI is completely useless if we think about gambling with AI. I mean when it comes to traditional casino games, anything that can help you win is good seed and luck. So no matter how well an AI knows the game, it can’t help you to win it. Yes AIs can help you to analyse the calculate in sports events, but at the end of the day, your luck and player’s performance will determine where the match will go. So I don’t think AI can really help me to fix any problems that is related to Gambling.

Ais can be employed on fraud detection and suspicious activities that may arouse on user accounts. With machine learning, AIs can easily keep track of the most common and some unusual patterns on accounts that are involved in fraud and suspicious activities. It's one power of an AI developed specifically for one thing: feed it information once, and it will train itself to look for correlations and other links to what you have fed it and bam, your system is secured from one exploit.

But it's important to remember that AI isn't perfect. As people find new ways to cheat, we need to keep updating our security measures and having people watch over everything too, and this is why there will always be a human operator that recognizes human inputs too and feeding it to the AI for learning purposes.

And the users thought they are the ones who can only benefit from the use of AIs. If people will find ways to cheat through an AI or bot, the casino can also use an AI to spot these users, it's going to be fun reading how they'd settle a dispute while they accuse each other.

The thing is that even if they know AIs are not perfect, they have good trust in what they can do. And it's fraud detection can be perfected.

AI is still in its early stages, so there will still be a lot of development that will continue to be carried out so that it can facilitate many activities that are usually done by humans, and if in its development there will be technology that uses AI to be able to detect fraud in online casinos then it is very possible for casinos to adapt it so that when there is accusation from players casino can exactly give reasons. But for now we will probably only see AI being used for the basics and one that AI will be able to do and eventually replace humans is the dealer at table games and the dealer will have the ability to detect player patterns so this will be a disadvantage for the player and an advantage for casinos.

AI can give a false positive result and a fraudster can find a loophole of the AI system, so he can trick the AI system. So it's mean a real human need to crosscheck all the security and KYC alone, because the result from the AI system isn't a final result.

If AI can't give an accurate final result, how it's really help the gambling industry? it just wasting time and spend more money because they need to develop the current AI system from time to time.

Improved security and prevent cheating in the game though right now it is difficult to cheat but hacking or exploiting casino has a possibility now that is why AI can predict or check and patch it immediately if found one though the scary part is that those hacker will be using also an AI to exploit it. AI can also easily predict those gambler that is going to be addicted to in which they can prevent it and stop those gambler to play and preventing him to get addicted to gambling.

Prediction is the most necessary things for a gambler in gambling. But it is not possible to get any reliable suggestion from this AI in that regard. But if I can use AI to research or check information and data then it will be able to give me reliable information in less time. In this regard a gambler has to spend a lot of time and putting all the factors together is very complicated to get a result manually. So AI can give maximum advantage to a gambler in all these aspects.

I'm not a casino operator but casinos are already implementing a sort of AI to track cheaters, violators, and rule breakers, if not how would they track these cheaters and violators, these AI can enhance the security measures of casinos more, so only the real cheaters are disabled and block because I have seen gamblers swearing to high heaven that they did not break any rule but upon checking by mediators they agreed that the casino is right in marking it as violators because of the supplied evidence

the emergence of AI really replaces some human jobs because I see human-based customer service has a slow response and is not effective in providing answers to consumers, and AI is very suitable for adoption by gambling sites to handle tens of thousands of their customers ^(complaints) around the world.

currently, the world's big technology companies continue to develop AI and i'm sure that in the future AI will become very perfect and be able to complete all the heavy work that humans cannot solve effectively, quickly, and precisely.

AI usage for support on casinos can help just like what we already had with some casinos using bots to communicate with their clients on some basic issues before handing them over to the security team if the bot can provide all the needed answers for ops, and if you check bot performance it can easily be detected because in most cases their answers are not precise and they're generated by recycling old and new answers that have a similar meaning to what the present question is.

-So AI usage on gambling site are limited to answering, frequently asked questions.

By "fraud" you mean gamblers stealing from casinos, or the casinos stealing from the gamblers? ;D
How exactly do you imagine AI helping fraud prevention? I think that right now, the online casinos are quite secure without AI.
No AI in the world can prevent a casino from scamming the customers. Do you have any idea how AI can be used for preventing a casino from blocking accounts, refusing withdrawals and running away with the gambler's money?
I'm not an expert in this field, but I think that a good software can do really fast cross checking without necessarily being AI.
Many people, who are not-so-tech savvy have this weird perception of AI possessing godlike superpowers and solving all the problems in the world. This is hilarious.

AI can help both parties but as we know that AI is not perfectly made for this - to detect faults or violations with the casino players. Cheaters will find ways to skip this situation and using AI might be detected, so they'll use another technology. These frauds and cheating can't be stopped no matter what these casino owners do. And the only they can do is become vigilant in all activities that players have been in because not all become successful with their plan and so do these AIs.

    -    As far as I know, AI is still in the experimentation stage, so we can notice that it has already had V1 up to V4. Because they still know what is missing.

But when they have perfected it, it's not really vague and it's not impossible that AIs will replace the jobs of ordinary people, so instead of getting excited, you should know what AI is so that it doesn't become everything.

I think biggest thing it will achieve is to obvious fair game. Through AI gambling sites can promote that they are the most fair casino, using the most developed ai software ever etc. My personal favorite thing would be this. Other than this, I think AI can help developers to design more useful-enjoyable games. With this being said, it will pull more people/customers and generate more money. In long run I think, casinos may start to develop their AI according to their needs.

I doubt if AI would be able to analyze and identify problem gamblers. And supposing it is successful in it, I do not think that there is anything that gambling operators would do that they have not already done to intervene. If you check the online casino websites, they already offer resources, phone numbers, audio-visual materials help people with problem gambling people. Besides, I do not think that these casinos would go ahead to self-exclude customers who have been identified as problem gamblers. It is be fundamentally unethical.

Sentimental analysis.  AI can be used to carry out sentiment analysis (https://huggingface.co/blog/sentiment-analysis-python) which is the automated process of tagging data according to their sentiment, such as positive, negative and neutral. Because not all games are player by gamblers, these analysis will enable the operators to know which game to discontinue and which game to keep promoting on their platform.

It's not that difficult to code something like this into the casino, if a casino wants to start supplying its users with bad/good Dad jokes they can just easily do it and for the congratulatory part most casinos already have it, the simple "You won, congratulations" is enough for me.

They're still limitations to which AI can perform certain task and implementing an AI into a casino will definitely have some limitations and that might prevent the user from achieving 100% of what they want from an AI. It better to leave AI out of casino as of now maybe with future development they can be added.

That's what I want to emphasize but I think in the future that will be realized since it's still on infancy stage. It's not about self excluding at all but if somehow they can identify it early then that means a good thing so that it wouldn't be a problem along the way.

I think AI it is still in its infancy stage despite all the hype whenever I open google,facebook,Linkedin and every other social media there I see people claiming how AI helped them do their job faster.I know AI can do some jobs faster like content writing and something similar but going from there to fix problems in gambling is a big step which I hope one day we truly see AI and human assessment to give a thorough review to gambling sites in order to spot scams which are a big problem in our time.

I also think it can be used to give you all the possible results for example when you use "betting tips today for X vs Y game" and that would save sport bettors a lot of time,they would get their decision faster and who knows maybe even win their bet.The only downside to this is that you don't know what happens during the day,how the formation of the teams change,which player will not play and late minute events which can impact the betting.

Checking so many documents can be delegated to AI because the scanning process that AI can carry out will help speed things up so that the verification process for each member can also be faster. In addition, during the registration process, AI can also check for the possibility of double account fraud from each customer. Maybe there are even more advantages that can be made by AI technology, especially if it has reached development after development carried out by developers.

AI can be of great help to prevent fraud and strengthen security so that players and the casino itself will be in a safety net. However, we can’t put all the works into AI knowing its system is still in progress. It’s still best to rely on manual operation and consider AI as a supplementary aid in order to achieve quick result. But I do believe that if AI will be more advanced in the next years, its efficacy and effectiveness will be more observed.

Are you referring to fraud involving casinos themselves or fraud involving gamblers? If it is fraud involving casinos, I think a provably fair feature is good enough for customers to verify themselves whether a game result in a casino is really fair or not. If it is fraud involving gamblers, there will still be manual processes that need to be done. For example, it is necessary to conduct certain steps that AI can't simply perform like requiring KYC or coordinating with authorities. But I think AI is very helpful in initially setting off the alarms.

It is true that AI can process information faster and consistent. They can scan through documents to ascertain it's authenticity and so on. But it also good to note that some fraud requires common sense to be dictate. Scammers are very creative and intelligent than the can outsmart these AI by applying certain techniques. Sometimes the same people that invented these AI are the ones that will compromise it's operations.
AI can also cause delay in data processing because of slight human errors that can be easily handle by man. AI might be a very good tool to promote efficiency and protection in the gambling industries but human elements are still needed to check the operations of these machines.

I have not seen one yet so it's hard to summarize what they can fix and not.
There will be problems at the initial injection of AI, which mostly happens with new features being added in one casino or sports bookie. But I do like to see a beta test or an experiment where someone would do fraud on purpose and if AI could easily pinpoint where it is.
Things that have something to do with mathematics will probably be where they can fix it easily, and inconsistent movements of gamblers with their deposits and withdrawals.
But, it will be a long road before they can perfect a running AI that would do most of the job for them. It is also prone to errors if not handled well.

I think AI will be used for targeted advertising for the online gambling casinos. Really seems to be the area with the highest potential of psychological abuse as the main goal of any business is to find more clients/customers.

But perhaps they will also use Artificial Intelligence for weeding out bad actors like the underaged, money launderers, cheaters, bug exploiters and so on.

On the client side of things I do not see much improvements except maybe a more comfortable and/or convenient gambling environment.

But there's no stopping the AI transformation so lets wait and see how all of this turns out, whether for better or for worse.... :-\

Ponder upon this notion: AI, often seen as the all-powerful superhero of the tech realm, is believed to resolve any issue we face. Yet, truthfully, AI is but an instrument enhancing our lives and addressing select problems. The genuine champions in technology are the creators and users of these tools, holding the keys to transformation and global impact. Instead of AI reliance, we ought to sharpen our skills and intellect for a better world. But let's not dismiss the amusement AI can bring – imagine AI-infused slot machines sharing witty jokes as we place our bets. Now that's a comical vision!

You have mentioned that AI are more capable of cross-checking than humans. Well yes, they probably are, but currently, AI has limitations, they might give an answer which is not what you're really looking for. Humans, on the other hand, can assess better than the AI. It's like AI do the quantity and fast work while people do the quality.

To give my insight about your question, I guess AI can help a lot. User experience, detecting frauds, search for the best platform, you name it, AI can help with that.

AI has bith the good and the bad side it renders but being the center of focus to this discussion on gambling, it's advantages is more than the disadvantages because it can make the overall gambling casino cross check and balance to be effective without any compromise or waste of time, it makes easy and fast detection of any abnormality in gambling either frombthe casino or the gambler's end.

I think AI could be used as a way to help minimize the addiction on gambling. I don't know much about the technical side of this but my idea is that AI could be a way to assess each individuals habit and probably finances since it could suggest ways to make you not lose all your money and as well not be addicted since there are signs before you reach that.

With the high rate of internet fraud and scammers i think Artificial intelligence should focus on that. Humanly, it will be hard to detect a scammer but with the help of Artificial intelligence it can be made easy.
Secondly, they should also focus on checking on a legit gambling site as there are many gambling site just to save gamblers from the hands of scammers.
Lots of gamblers have been scammed due to gambling in the wrong gambling sites.
These are the problems i think AI can fix to enable excellent gambling.

For what's the use of moderators and customer support? I think they can also work as an advisor when one has a problem or want's to take an advice if what is better to do on some situations like for example if they feel that they are becoming an addict in gambling.

The good thing about them is they can do an immediate actions like they will now close the players account temporarily or permanently. Putting AI on this matter is only going to cause the casino and will only make delays in solving the problems. For the entertainment part, don't forget that there are already gambling games. This is our main entertainment here. When it comes to congratulating and cheering the player, we have the chatbox to do this or the casinos forum.

Using AI to minimize gambling addiction could help gambling addicts get out of this problem. And AI can also help with other things like fixing faulty codes or fixing bugs due to updates. But for now, AI still can't reach that area because it still needs a lot of development to detect every existing problem. We can use AI to collect more information for those who often bet on sports betting so that the win rate will be higher than before. It will still take some time to see how AI can help gamblers or casinos but we will see that soon.

It doesn't need AI to detecting an addict, but the current technology can be used because the casino can create a system where they recorded any deposit, withdrawal, every bet, and time frame of the gambler in big data. Then if they have set a limit, any account which exceed the limit will trigger their system and that's depends on the casino's team if they want to freeze the account or let the gambler to gamble or withdraw.

Gambling itself technically has no problem, the legitimacy of casinos is another thing as you said though. It's a rather simple way to set it up though, just let the AI store a database (possible now in ChatGPT with it's plugins feature) of validated gambling casinos (possibly made by legal authorities for better validity). Other than for security purposes though, maybe proper levels of self-exclusion? That would require each casino to setup an AI though, possibly helping in detection of computers that are being used by the same user if possible.

I think designing the script of the casino to make it easy to use and attractive to gamblers is one of the things that can help the casino industry can help AI, I don't know if is possible but a way for casinos to easily trace abusers, and cheaters from employing their scheme and stop them from playing, if no abusers and cheaters can play then no account will be lock and funds confiscated and no accusation of scam will be filed.
The casino industry is already running perfectly I guess the ones that will likely employ AI's are players to find a way to beat the house. 

The important thing you need to control in the gambling is your emotion.Because you should leave the gambling for some days after some continuous loss.After the continuous loss,your mind would become a profit oriented from fun gaining.Artificial intelligence will impact huge in finding the scam gambling sites,only thing is you need to spend funds for Artificial Intelligence.Surely Artificial Intelligence easily cross checked the scam one in the field.Because by checking the profile of the owners of gambling sites Artificial Intelligence can easily find the scammers and fake profiles by comparing with their social media accounts.The Artificial Intelligence can also check the bank roll of the gambling sites to find the scam website.Even the gambling sites can implement the Artificial Intelligence for many purposes.

AI could give insights and provide predictions to gamblers who seek good strategies in gambling, especially in sports betting. For gambling casinos, it will be a big help when it comes to identifying software and pattern problems. AI has been workng nowadays and is bemeficial to pst users even in trading. I think it only needs more time to develop and in the future, more people would see its importance.

Now that you've mentioned this, it made me think too. If there would be AI cameras installed in physical casinos, most probably the cheating issues could be resolved and monitored closely without the help of staff lurking around the premises that could bother the other players. Although we can't really say for sure if there wouldn't be error on the reading of the AI but it could be a great start to remove the interest of those people who want to cheat the other players or the casino itself.

However, I'm still a firm believer that AI shouldn't be the sole reliance for every instance. Human intervention is still needed even from afar. So, maybe incorporating AI tech with better security will suffice.

I'm not sure that AI can help much, some people are too cunning... Security is getting improved, but after a while, fraudsters find a way to bypass all obstacles. There have always been fraudsters and there will be.

It's a big hype around AI in general, but I am not so excited about it. AI is not a superpowerful "thing" that can do some "magical" stuff just like that. It's a tool that can help, but nothing more than that for now.

AI technology will be the future there is no doubt in that, even at this beginning stage of AI technology many people are predicting AI can do more harm than positive things to us especially it will take all the jobs of humans so people will be left stranded for survival or just shown in some movies skynet the AI program will take over the world and start ruling it.

The matter of reputation of casinos, forums that discuss gambling and specialized websites that review online casinos can IMO resolve most of the issues concerning fraud and minimize one's risks. It's irrational for a reputable casino to scam its customers because that would mean losing reputation and, in turn, losing more customers, which is undesirable. But yeah, maybe AI can help mitigate some risks here as well.
What I believe is a big problem that AI can fix is that many people don't understand how gambling works, don't understand the theory of probability, skill-based and random games etc. An AI that could really help gamblers with that already exists in a form of linguistic models (ChatGPT, Bing). A gambler can ask whether it's possible to outsmart slots, what's a probability of getting a certain result in dice and other similar things. As an assistant, AI can help avoid misunderstandings which often lead to frustration, anger, belief that one is just very unlucky or that one is being scammed.

So far, it still can't be used for anything great because basically it's just an artificial intelligence that actually comes from humans too, after all, cunning people always have a way of doing it and there's always a way to cheat. whoever it is they cannot be stopped even by using current AI technology which in my opinion still needs to be developed and improved again.

I think if casinos can give AI enough data, it can do the same filtering that humans do to detect Alt account abuse. They can also be used to identify and "red flag" money laundering strategies and patterns , so that this can be reduced.

It will be interesting to see if this can be done in real-time and how fast the casinos can react on this output. I also want to see how scammers will react to this and what happens if there are false positive results.  ::)

So basically a tool like a chain analysis for blockchain transactions right? If that's what you're referring to, I'm pretty sure we can build it already without relying on "AI" or whatever the tech is called. I won't be surprised if some platforms already use this, just not explicitly explained to their users. At the end of the day, it is just a filtering process, as long as there is enough data and machine learning should be able to do it.

I'm not a fan of over-reliance on technology, especially something as young as "AI". They should probably start with using AI to filter fake KYC registration first before implementing something like that.  If the task is simple they can definitely do it without any human intervention, as long as the filtering reference is not terrible.

I don't think it can be beneficial for for so much. We should remember that it is still coded by man and it will not give us the 100%, Sam to different casino  websites it can be ddos or attack even they have security as well as people can still be fraudulent and AI cannot stop human behavior that's why we are created to make decisions either we will fall into fraudulent acts or we will not depend in AI too much.

Answer phone calls, if possible.  AI checking KYC also why not?

Automating stuff in the casinos is what AI can fix. They already have bots to use for chatting and auto respond emails but it's self-evident for its replies, unlike the ChatGPT. If the casino can deploy an AI, it will still be helpful maybe a fraud investigation that will take days for the result can only be done in minutes.

I still have doubts in AI even if you say this will going to fix lots of things but AI doesn't have a free-will to choose what's wrong or what's right. But if AI would do something like assisting the human with their existing work it will be a very big help. Like for example of what the OP have been talking, like detecting a fraud. All kinds of fraud in a gambling and not just the games but also the platform.

But does AI like this really exist just to beat these fraud casino sites?

Artificial intelligence algorithms used in gambling can identify patterns of risky behavior based on user data. The patterns include the frequency of betting, the amount wagered, and the amount of time spent gambling. Having access to this information could affect some gamblers' habits and invariably prevent them from gambling and reduce their use of the product.

Account information is always visible to the agents. Sensitive information is another different topic and obviously, why such a casino tech or devs will share sensitive cases related to accounts in an AI Technology? These developers are not that dumb not to apply some limitations on what AI can do and besides, I doubt sensitive information will be leaked just because of using AI.

Besides, there are even gambling sites where live agents didn't even know how to respond accurately. These AI might solve those cases most of the time.

To improve support is a good usage for AIs in gambling platforms. Personally I think the automatic support from businesses and companies in general are pretty lame yet. Instead of solving the issue presented by the customer they make things more complicated, waste time, while annoying the person on the other side of the communication considerably. After all you always have to ask the bot or AI to put a real attendant on the chat to have the problem solved.

Maybe with the upgrade of AI support through the most recent technologies the services can become more efficient for the customers, what is also good for the casino, since they will solve issues faster with less human employees needed for that purpose.

^Definitely right, because of its automatization of using AI, it quickly answers gambler's queries but I don't think it will give pure satisfaction especially if we know we are talking about AI not real staff. This is the center of improvement when you are using AI in your gambling platform, it will enhance the customer experience, and increase profitability. This can help casinos reduce costs and improve overall efficiency and that is I think the benefits of the casino upon using such AI which is a very hot topic these days.

In my opinion, artificial intelligence will obviously be useful in casinos, sports betting, and in principle in many other areas. I do not know whether it will bring problems to people who play by the rules, but those who abuse promotions and bonuses will clearly have a hard time, because artificial intelligence is able to analyze activity and data very quickly. 

Two things I think AI can resolve in the gambling niche are provably fair and payback percentage genuineness. Many casino sites present to players what they don't actually offer to them. AI can easily detect if the casino is genuine in their words and terms of service. For instance, a casino that claim to payout 90% but delivers 85%, AI can boldly flag such a casino as deceitful. Hence, talking about AI in gambling it should be for and against the casino. So, if individuals or players can train their AI to penetrate casinos using their API to provide such legitimate information to the public, many players wouldn't fall prey to organized lies made up by the house.

On the other flip, the casino can also use AI to hint newbies on the risk of gambling and advise them not to play more than they can lose. It'll help reduce many complaints raised by unguided newbies who lost it all.

AI can do a lot in the gambling business but it depends on what it is being programmed to do.
However, the casino itself should be ready if it is tasked to detect the provable fairness of the site.
It means, they should really be practicing the fairness all the time, no exception of any situation.
In addition, they can verify the house edge of the casino, as claimed by the casino itself.
Usually, players don't verify or don't know how to verify if the displayed HE is true or not, so maybe AI can verify such feature.

No doubt it can be a good help as long as the execution works properly.

From the very first place, gambling sites won't use AI technology if they will think it won't bound to help them in some important cases.

Unfortunately though that it might lead some gambling sites to reduce their manpower as AI will cover now most of the work that there's no need and not necessary for humans to work on certain tasks.

What's the biggest problem that casinos do have? Maybe the verification of bets is gonna be like the answer on it since with what I see were just mostly scam accusations on how gamblers think that they've been cheated.

So, for every result of their bets, they'll just be given an automated response through the AI that verify almost everything that they've done and it's for the transparency.

I guess that might be one of the biggest problem that AIs could solve in relation to the casino's side.

if a casino chooses to use AI for increased security and easier work, that's fine for me but the problem here is if a casino uses AI in customer support it will make angry customers feel dissatisfied with the service.
because if service support is held by AI, in the end, every complicated question and slightly difficult problem will not be resolved because bots answer according to what has been designed.
but if it's for the casino's advantage like speeding up system performance, that's very good.

I really think that customer support is perfect for an AI as smart as ChatGPT, currently the bots which are used to interact with gamblers are not very good as they cannot understand anything from which they do not have the appropriate code.

But an AI is different, an AI can improvise and adapt itself, so if given enough data about the problems gamblers face and how to solve them, then an AI could become incredibly efficient and resolve most of the problems gamblers have when making some bets at their preferred casinos, and only a very small subset of issues will now be attended by humans and this will make them more efficient at solving them as they now will have more free time to do it.

There many casinos online after all, it could only take one of them (being big enough to have a several Gigabytes of KYC information) to "trust" an artificial intelligence to manage that information, so they can operate with less personnel.

Even if the common sense tell us that giving that information to a machine is not a good idea, the temptation of saving money may be appealing to some staffers. The Artificial intelligence is still a new technology so I cannot say if a leak through it is possible or not, I would say it is, but I am not a software engineer.

I would rather if AI could just take care of questions about promotions, events, ect. and Leave things like account management, account recovery and problems with funds to actual human beings, at least for now.

You're right mate and since the AI are still in their infant stage, I think they shouldn't be given the singular power to make final decisions as they are expected to follow given protocols and any slightest bridge is dectated and in my view, I think AI should be used for dectation while humans do the final decion.
The gambling industry has suffered so hard in the hands of the law as a result of their platforms used for money laundering and that was one of the reasons, AI was introduced into the gambling industry and I believe it has been helpful as there have been alot of trigger point raised by AI.

Artificial Intelligence is differ from Bots, just want you to know that, I doubt that AI can make mistakes vs humans, if chatGPT can be this brilliant I doubt it will make mistakes when it comes to doing some paper works or looking for faults and fraud in a system, humans are likely to make mistakes at work easier because of distractions, stressful day, bad mood etc but AI has no feelings, they do what you ask them to do.

The only possible problem that could occur is the dev launching AI technology that's not been tested aggressively or hasn't passed the normal test with time, this is where some malfunctions may take place.

AI is indeed a big help for the security purposes of any site, that can easily be used to determine fraud and suspicious transactions, let’s just hope that they will still go for the due process and not purely rely on AI since we don’t know its efficiency. Also, using AI for customer support is not good they barely solve your concern and some companies already have this but the issues remain unsolved.

AI is still not independent and can act without need a human as an operator, so there's will be no big change will happen. It's different if AI can be operated without a human because they might replace most of human jobs e.g. become a live support, creating a report, become a store keeper, etc.

I think the biggest problem now faced in most of casinos are poor support and handling a complaint, it can be fixed with AI when AI can be operated without a human.

I have to agree with you. The main purpose of AI is also to aid us and lessen the work, as you guys have said let the human make the final decision while the AI will filter all the possible work that needs to be done. The issue regarding withdrawal delays, shady platforms, and overall technical problem will be resolved immediately once the AI is integrated into the platform.

Though there're so many concerns regarding people losing their jobs because of AI, I don't really think it will effect negatively since those people will only have to focus into something else more productive, and there is a very high chance that along with AI, it will pave another way for new opportunity.

Perhaps, they want to try support services using AI technology and see how their customers react. If customers complain about AI performance, then the casino should fix the AI flaws and maybe they don't need AI to help casinos deal with customer complaints. Maybe AI is not yet able to solve problems for customers, but it could be achieved in the future when AI technology has developed faster. If customers have more complaints about unsatisfactory AI service, the casino should be able to listen to those complaints and fix them immediately.

Legality of it, customer service of every gambling casino (maybe? :D), frauds and cheats being done by users with 100% accuracy.

Some of these might not happen or might not even need an AI to solve, but if there's something that an AI can fix, I guess it's the legality of the website. I mean if an AI can check it's past and can search online if there are some complaints against them then good. AI's ability is limitless, and we've seen AI websites already that we've never seen before. We've seen AI websites that are doing what we can't do in the past in a quicker way. Legality of a gambling website is very much needed for the users to trust that website.

Right now, I can't think of any way that an AI can solve in gambling, but who knows. We might see AI and gambling together in the future.

It will be difficult for AI to fix customer problems as AI is just a database full of information and is trained and fine-tuned to reply to difficult situations.No matter that they can do that,each customer has a different problems and as such AI is not well established right now as technology and cannot be a good tool to assist in customer support problems.Even if AI becomes much better in technology with the passing of time I doubt it can substitute a real human to deal with other human beings as humans get along much better with each other rather than talking to a bot.I know that most well reputable sites in their customer support they start with some form of AI,they start with a bot but just to ask the first questions and then they pass on the case to a human.

It would be interesting to see if AI could be utilized at building more effective random number generators or analyzing the existing ones available. They underlie the whole mechanism that casinos rely on to drive profitable results and are always gamed to the advantage of a casino. It would be interesting to see if there are any potential weaknesses in games are setup, although they will still rely on some variance, this sort of probing could find bugs in the games which would highly benefit either the host or the player to know about. It could also try many different combinations to spot patterns which a player might overlook, but which could be very profitable if played correctly.