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Hello, I just bought my first new asic, I did everything I saw in the tutorials.
the asic turns on, all the fans work and it has the green light, but it does not start mining, in FMS I see "pool problem",
Can someone help me ? the asic had a broken label, I suspect that perhaps they gave me a repaired one that does not work.
I already factory reset from the back buttons, and this is the avalon log :


{'STATUS':[{'STATUS':'S','When':780,'Code':11,'Msg':'Summary','Description':'cgminer 4.11.1'}],'SUMMARY':[{'Elapsed':1,'MHS av':0.00,'MHS 30s':0.00,'MHS 1m':0.00,'MHS 5m':0.00,'MHS 15m':0.00,'Found Blocks':0,'Getworks':0,'Accepted':0,'Rejected':0,'Hardware Errors':0,'Utility':0.00,'Discarded':0,'Stale':0,'Get Failures':0,'Local Work':0,'Remote Failures':0,'Network Blocks':0,'Total MH':0.0000,'Work Utility':0.00,'Difficulty Accepted':0.00000000,'Difficulty Rejected':0.00000000,'Difficulty Stale':0.00000000,'Best Share':0,'Device Hardware%':0.0000,'Device Rejected%':0.0000,'Pool Rejected%':0.0000,'Pool Stale%':0.0000,'Last getwork':0}]}
{'STATUS':[{'STATUS':'S','When':780,'Code':70,'Msg':'CGMiner stats','Description':'cgminer 4.11.1'}],'STATS':[{'STATS':0,'ID':'AVA100','Elapsed':1,'Calls':0,'Wait':0.000000,'Max':0.000000,'Min':0.000000,'MM ID0':'Ver[1166Pro-81-22011901_4ec6bb0_3e42b91] DNA[02010000934bb6c5] MEMFREE[2109352.0] NETFAIL[0 0 0 0 0 0 0 0] SYSTEMSTATU[Work: In Idle, Hash Board: 3 ] Elapsed[871] BOOTBY[0x04.00000000] LW[0] MH[0 0 0] HW[0] DH[0.000%] Temp[-273] TMax[-273] TAvg[-273] Fan1[0] Fan2[0] Fan3[0] Fan4[0] FanR[0%] Vo[0] PS[0 0 0 0 0 0 0] PLL0[0 0 0 0] PLL1[0 0 0 0] PLL2[0 0 0 0] GHSspd[0.00] DHspd[0.000%] GHSmm[0.00] GHSavg[0.00] WU[0.00] Freq[0.00] Led[0] MGHS[0.00 0.00 0.00] MTmax[-273 -273 -273] MTavg[0 0 0] TA[0] Core[A3201] PING[0] POWS[0] HASHS[0 0 0] POOLS[1] SoftOFF[1] ECHU[0 0 0] ECMM[0] SF0[448 468 488 508] SF1[448 468 488 508] SF2[448 468 488 508] PVT_T0[-273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273] PVT_T1[-273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273] PVT_T2[-273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273 -273] PVT_V0[0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0] PVT_V1[0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0] PVT_V2[0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0] MW[0 0 0] MW0[0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0] MW1[0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0] MW2[0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0] ASICCRC0[0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0] ASICCRC1[0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0] ASICCRC2[0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0] CRC[0 0 0] POW_I2C[OK] FACOPTS0[] FACOPTS1[] ATAOPTS0[--avalon10-freq 358:378:398:416 --avalon10-voltage-level 46 ] ATAOPTS1[--avalon10-freq 448:468:488:508 --avalon10-voltage-level 56 ] ADJ[1] COP[0 0 0] MPO[3200] MVL[87] ATABD0[448 468 488 508] ATABD1[448 468 488 508] ATABD2[448 468 488 508] WORKMODE[1]','MM Count':0,'Smart Speed':1,'Voltage Level Offset':0,'Nonce Mask':25}]}

This logs POOLS [1] it says the Pool network good but the FMS tool say it's a pool problem.

Have you tried to switch to another pool to test? I'd like to suggest try ViaBTC pool or https://solo.ckpool.org/

Another logs is BOOTBY[0x04.00000000] Canaan description logs says AM_BOOTBY_WEB
It looks like related to a connection problem with the pool.

System status your miner is running at idle.

So switching to another pool might solve your case unless your router blocks them if it's blocked you can set your unit to static and add DNS Google or Cloudflare.

yeah they work with viabtc

thanks!!!!! it works on viabtc