Bitcoin Forum

Hello everyone, today tezos has been dropped so i want to exchange my 100k tezos to usdt, after i sent to changehero the money they forced me to do kyc that took 2days.
i told them i want to do the exchange now to not keep losing value, they told me if i want refund i can do but they will take 10% of the Tezos, means 10k Tezos.

CHANGEHERO.IO / SWAPSPACE.CO making a huge scam, there many reports about them even on trustpilot, people sending right KYC documents and they in return give false response to take your 10% of all the money ttransfered

TrustPilot:
https://www.trustpilot.com/review/changehero.io
CHANGEHERO TOS:
7. In case the User does not wish to disclose their identity for certain reasons and refuses to undergo the KYC/AML procedure, ChangeHero has the right to terminate the exchange and the deposited funds are then transferred back to the initial address the deposit was made from, subtracting the network fee and ChangeHero operational fee in amount of 10% from transferred assets but not less than 100 USD equivalent.

REPLY from them:
Dear customer,
We kindly ask you to not post false information about the product. This review has been reported to Trustpilot. If you are experiencing any issues with ChangeHero, please do not hesitate to contact our support team, we will be glad to help.

They also not agree with what people saying and look at their reply. you can understand how it works now.
im so stupid!!!!!!
is there anything i can do to return my 10k tezos back? i got only 90k back from 100k.

Dont use those 2 sites or you lose your money.
https://swapspace.co/
https://changehero.io/

:[

Scammers Profile Link: https://bitcointalk.org/index.php?action=profile;u=2589379  ,  https://bitcointalk.org/index.php?action=profile;u=2729645

Reference Link:
Amount Scammed: 10k TEZOS
Payment Method: Tezos
Proof of Payment: https://tzstats.com/opGZqSsRw9VkuSv9pBSWkNVMmbUxMfL5NVN3AY4JiFGU4iywVBQ
PM/Chat Logs: Dear customer,

Please note that by creating the order you agree with the Terms of Use. The info about the refund policy in case of refusal to undergo the KYC procedure is clearly stated in para. 3.7: https://changehero.io/terms-of-use
Also, we never issue a refund without asking if the customer agrees with our Terms of Use 3.7 and only do this after confirmation.
Please let us know if you have any questions regarding that, we're open for conversation. Thank you


My reply:

OK BUT WHY YOU FORCE ME TO DO KYC? AND WAIT 2 DAYS?!?!? SO BETTER FOR ME TO RETURN IT BACK TO NOT LOSE VALUE! AS MARKET KEEP BLOODING! AND IT YOUR GOAL TO GET MY 10% FUCK IT!
Additional Notes: STAY AWAY! OR YOU WILL GET SCAMMED!

MORE POSTS ABOUT THIS SCAM:
https://bitcointalk.org/index.php?topic=5219589.0

https://bitcointalk.org/index.php?topic=5283734

Scammers website url:
https://swapspace.co/
https://changehero.io/

Please edit your thread and follow the right format in filing a complaint


This exchange is not familiar to me but based on my computation

$0.72.12 x 10000 = $7,212, it's a huge amount it's not acceptable but if they have this in their terms we can't do something about it my only question is how did you lose that 10000 tezos after the exchange or after the refund
if after the exchange are they really taking that huge percentage, please clarify your post

they took me 10K TEZOS OUT OF 100k.
its not sounds good something smell fishy to me!

how it can happen? even in their terms.
so next time they can put 80% and you can do nothing? i will ask my lawyer if i can do something about it but its crazy!
who need 2 days to do kyc? also skype call ? it will take 1 week maybe so they force you to get refund but in their terms if you get refund they can scam you 10% how cool ah?
thats why we need USA TO RULE THIS SHIT
THERE NO RULES ANYBODY DO WHAT HE WANT THATS WHY THIS SHIT HAPPEN TO US!

One thing about these type of scam sites is that they can easily change their terms at any minute. Even if they don't have this in their terms before, they might already added it now.

Why didn't you use a popular exchange to make this transaction? Even the account of the owner here is very poor and was last active on 30th May.

10k is a huge amount to charge you for doing nothing. I wouldn't pay 1k for it myself talkless of 10k.

Next time use a popular exchange and do the transaction little by little. Let's say 10k after 10k.

Edit: I have checked their terms now. "In case the User does not wish to disclose their identity for certain reasons and refuses to undergo the KYC/AML procedure, ChangeHero has the right to terminate the exchange and the deposited funds are then transferred back to the initial address the deposit was made from, subtracting the network fee and ChangeHero operational fee in amount of 10% from transferred assets but not less than 100 USD equivalent."

So OP, you either go through the verification or lose 10% of it.

i was so stupid to just do a google search and the first site i checked i did the swap, but i checked the rep trust before. all was good. as you said they can change it whenever they want.
i dont know who bitcointalk admins not aware of all the ongoing reports on both of those exchanges we need to do something to stop it 10% thats alot man!!!!!! whats wrong with them ?

Are you willing to do the KYC/AML? If yes, then they will have no reason no to refund your full amount.

They are not an annoymous crypto exchange. Otherwise, they won't be asking for documents.

im willing to do kyc but not to wait 2 days, im willing to wait 3 hrs max. its dynamic market you dont play with my money if you cant provide fast service do not offer it
and after i told them i want to do kyc they just refund 90k thats why im angry

Well, the deed has been done, you can try talking the support and get them to know that you can do KYC. That way they can refund you the remaining 10k. I'm sure you won't mind waiting up to 2 days for the KYC.


If everything goes well, don't use them again as they are slow as snail.

I don't think I understand you correctly, though probably it's just a badly narrated story. So, you're not withdrawing yesterday, it was three days ago and were asked to wait for two days up to today for KYC to be completed, or are you withdrawing today and were told that you'll have to undergo KYC which will take two days?

All things considered, I don't see how they scammed you, you're agreed to a term that 10% will be deducted as a cancelation fee. They asked you prior to the cancelation, and you answered,


which were an agreement for them to process the cancelation.

As for the KYC/AML, it is stated on the second paragraph of their aml-kyc policies (https://changehero.io/aml-kyc)
https://i.ibb.co/XxC6cqK/policy.jpg (https://ibb.co/r2wqDVz)

Their FAQ (https://changehero.io/mrkt/faq) page also covered the point stated by their customer service, which also answered your question about 80%; No, they shouldn't be able to, as their ToS specified 10% and not 80%.

https://i.ibb.co/4Shbsc5/cancelation-fee.jpg (https://ibb.co/QHyW8Z1)

For the record, I am merely stating the obvious here, I am not defending them. This is the first time I heard about them, and I am understand your reluctance for waiting for two days, given their ToS state that the longest time should be 24 hours or less. I am inviting their representative here to give their explanation regarding your issue, but don't hold your breath, their last online activity was on the 30th of May, almost two weeks ago.

Meanwhile, can you give us the exact screenshot of your email exchanges with them? Maybe they give an explanation about it there.

something has already been done, if you check the profile of changehero.io you'll find negative feedback from a member. the forum does moderate scams, so even if changehero.io has been proven to be a scammer they will not be banned or restricted on any kind. it is up to the forum community to relay this kind of information to everyone(just like what you are doing right now by posting your thread here).

I don't think you can, it was pretty clear on their ToS that they charge a 10% fee if the user refused to do the KYC/AML

You calm down and don't blame Bitcointalk remember you are in this mess because you did not dig deep, Bitcointalk has nothing to do with this you don't drag them here in your mess you should be the one to blame.

This is an open forum and scams are not moderated here, it is already good that you posted your experience here so members will be aware of your experience, who knows maybe they come here and address your issue.

I have given you an instruction to write your complaint in the right format you should do this to make your complaint valid and easy to understand.

I don’t see the scam here. Their ToS indicates the fee that you are complaining about. You accept their terms and agree on it when you initiate the refund. Now you are mocking because you lose money on the terms that you agree? You are the one to choose that exchange and they didn’t force you to exchange your Tezos in their platform.


Maybe the amount involved is greater than the maximum amount allowed for a trade without a KYC. You should read their terms regarding AML policy.

Thank you for sharing though. It will help the community to avoid this shady exchange for having that kind of terms on refund. But I won’t consider this as scam whatever point of view you have because your AGREE on their terms.

If this is explained in writing, then they are bound by an agreement with you here. I see that changehero is one of the partners of bestchange and i think bestchange is the best intermediary for your problem. Try to write your complaints on this page (https://www.bestchange.com/changehero-exchanger.html) if they pass the processing time limit they set themselves

I AGREED BUT I TOOK MY WORDS BACK AND AFTER I ASKED TO DO KYC THEY JUST SEND ME REFUND THATS WHY IM MAD! WHAT YOU DONT GET? THIS IS THEIR GOAL TO GET THE 10% instant of 500$ EXCHANGE FEES

This statement of yours is not visible or stated on your original thread. You should reconstruct your post with clear timeline on the flow of your conversation and action because you just refunded your funds while the exchange do it based on what you are written.

Upload the screenshot of your conversation with the support to understand easier your real situation. You can use talkimg.com to upload the screenshot and copy/paste the bbcode link here. This accusation can really fall into scam if they refund you the money while they acknowledge that you didn’t want to process the refund anymore.

But most likely, you change of heart on the refund right after the support already process the refund.


You have a point about this. The problem is, you are the one who voluntarily use their exchange with such terms. If they will scam you, again they will not give you 90% of your money. You have the choice to do KYC and wait but you are in urgent state because of the crypto price dipping which is not the exchange problem at all.

The thing is, there is such a thing as scamming through terms of service it is a legit transaction but you feel that you have been scammed and it really looks that way, another lesson in not reading the TOS, and OP can't deny this.

Three lessons we learned here, first always read the TOS and their FAQ however long and boresome it's your guide if you want to push through or look elsewhere for alternatives.

Two never in a hurry to trade your coin without understanding first the policy or the terms of the exchange.

Three, always prepare when you need to trade your coin in a hurry you can do this by picking at least three exchanges and you are already familiar with their policy and terms.

I guess you are guilty of all these three, so you can't just blame anybody you did it unprepared.

Now we are aware of this exchange and how they do their business.

Again, please provide screenshots and other evidences to back up your claim as well as helps us get a better grasp of your situation. The way you narrate the srory right now, it really didn't work towards your favor. Let's hope if the ectra evidences and screenshots you gave could tipped the scale a little.

Dear customer,

We kindly ask you to not post false information about the product. ChangeHero is striving to protect the customers and partners from any kind of fraudulent activity, that is why we are following AML/KYC standards. Our risk-scoring system can pause a transaction for further verification and manual processing. Requesting Source of Funds is a common practice when conducting AML checks and once the customer provides us with the necessary information, their transaction gets released.

Before carrying out the transaction, the user agrees to the policy and rules of our exchanger (https://changehero.io/aml-kyc). You have given your agreement before the exchange too. As a result, the risk-scoring system paused your exchange, and it required KYC. Since you refused to undergo the KYC procedure, according to our rules (https://changehero.io/aml-kyc), we can refund you your amount -10% due to denying going through the KYC procedure.

We are absolutely transparent and do not hide the working conditions. And we are always trying to help the user. We feel sorry for your negative experience with our service. So if you are experiencing any issues with ChangeHero, please do not hesitate to contact our support team, we will be glad to help.

Mila, ChangeHero team

Well, I think since you have agreed to refund OP the -10% this case is about to be settled. Op contact ChangeHero Team for your refund as they have stated here that they will refund you the -10% taken as a result of not completing the KYC.

I think it's easier to get up to $100 extra income every day per user with this rule, how many anti KYC people get stuck on your service that maybe you accidentally hit the "request verification" button. Honestly I'm trying to imagine the operational fees you mean, but on the other hand I conclude you are playing with the regulations. Hope I'm wrong.

Hi, thank you for accepting my invitation and presenting yourself here. If you don't mind, can you explain why OP's KYC need 48 hours to be verified while your ToS specified it to be --you said and I quote-- up to 24 hours or less?

Absolutely scam stay away.

You are right, something is not right about their service and they are ignoring all questions, whereas they are coming online and lurking around.

I wouldn't conclude that fast. Yes, ChangeHero made a questionable decision when they ask for 48H verification process while they agreed it will take 24H or less on their own ToS, and thus contributing to OP's clouded judgment and added more fuel to his burning bright FOMO. But, OP is not completely not at fault here, they shared some degree of blame.

As stated, they've agreed and gave their permission --ChangeHero asked prior to executing it-- to cancel the buy order with the penalty. The rule was explained on their ToS and suppose OP did not read the ToS, it was once again made clear by the customer service during their exchange of communication.

It might be worth to mention that OP also didn't bother to wait for ChangeHero's response. Their last online time was few hours before ChangeHero's reply. If I may pull out an assumption here --other than a possibility that they wrote this thread with alt and monitored the development of their case through their main-- they might finally got out from their frustration and acknowledged that they shared a blame, thus didn't pursue this case any longer.

https://talkimg.com/images/2023/07/06/ZucT2.jpeg