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I don't know if anyone have come across such fate when gambling online before, imagine playing a game and the game start freezing after few successful trials, the game just crashes on you and you lose money? Anyone?

Now who is to blame for this? The casino or your internet connection or something else? I've asked this on Twitter and some said it's technical glitches, that's acceptable, but if this costs you some money, all because of technical glitches who is responsible for your loss? What will you do about this?

It's a shame that technical glitches and server errors still happen on some online casinos, games that aren't even graphically intense, they aren't even using lots of data resources to run e.g upload and download speed.

This doesn't happen to me but my very close friend and he is at a loss because of it, im just wondering what I would have done if it happened to me?

Yes, glitches affect the gameplay... it can be very annoying when slots freeze and ask me to refresh the page so I can continue to play. Usually, those spins get refunded immediately, or when we refresh the page we continue where we stop, but still nobody likes such interruptions.

Technical issues occur here and there, and we can't say if it's on our side or if the casino has some issues before we investigate the problem itself with the help of support of course. Anyway, when it happens it affects the experience.

I had a little situation a few nights ago: https://bitcointalk.org/index.php?topic=5389679.msg62713805#msg62713805 (https://bitcointalk.org/index.php?topic=5389679.msg62713805#msg62713805). I couldn't play normally, so I just moved my funds to another casino and I played the same providers without any problems. So I guess it was some problem on their end.

I think if you have made the bet already and it was ongoing before the error or glitch happened, the casino should be able to identify if you won or not and should be able to show you prove if you are debating your loss due to the glitch when they are up again but at the end if the whole program or prove/evidence of your game was wiped out then it shouldn't be your fault that you must lose your money, at least they should return or refund the bet money because the liability should be on them. In any case if the casino is not able to resolve the issue to my favour if they could not prove that I lost due to their own negligence and they want me to bear the cost of their inefficiency then depending on the bet money involved, I could either sue or lick my wound and move on and never to play with them again because the glitch could be a scam attempt if I didn't get my money back.

However, such kind of glitch is in consequential in soccer because it is a global game showing in different countries. So a glitch in a bet company would not affect another bet company and by any means it won't affect the outcome of the match and even where the transmission from the field of play is cut off for whatever glitch, the game would still go on and the outcome would still be uploaded through livescore or any other means including google and team website. So the excuse of a glitch can only be for casino and encrypted games.

This kind of experience as you know is very common on games and not on sports bettings because they are life game match we place bet on, all other virtual forms of games can have such experience and we cannot say it's either the casino or the connection of the internet, to me a casino cab rare engage doing this form of manipulations as you've said, your own friends do encounter such but you never did, maybe your connectivity could be faulty, the internet may also be incase of the online games, weather conditions can also affect the connection making it skipping, we can't tell which exactly but there are many related chances of it resulting from what had just been said now.

I haven't experienced this since before, but I've seen posts on social media or people asking for support about the glitch before, which really affects the gameplay and your momentum in playing. The problem really before is that the game has not been fully optimized, so it is still experiencing some bugs. In today's status, only a few of them are still not optimized, but right now it is really rare to hear about this issue. What is worse is that if they can't track it, meaning you bet, then a bug happens, then you lose your money, which is really sad and frustrating. When I  heard this before, I would have stayed away from that casino just to be safe. Though right now there are no perfect casinos or even the game, you will still experience a bug, but again, it is rare right now as it has been QAed already and mostly the casino used the code that has been implemented or used by other casinos also.

Happens to me once I also thought it was my connection or my computer because of too many running applications and tabs open, but I realized after I refresh the page and there are my funds refunded to my account it rarely happens I'm sure the technical are fully aware of this, glitches sometimes appear on the casino what is more concerning is the uptime, uptime is a big concern if a casino is not online for a couple of hours.
You will think that the casino you're playing is not using a dedicated server, and that's a big concern, no casino should use a shared server it's a sign that the casino is not concerned about their uptime.

I've never experienced that myself, but I can totally understand how frustrating it must be. Although, I'm not sure if it can actually affect the game's outcome. Maybe it varies based on the type of game, but it would definitely be a terrible game mechanic, considering the potential for connection issues and such. If the game is provably fair, then I don't think it's possible. In provably fair games, the result of every round is calculated even before you make your bet. So, any issues with the game like freezes or glitches shouldn't impact the result.

Maybe your friend is playing at a new casino that doesn't have a very nice appearance and is easy to access, so there are problems and disturbances with it, for example from the casino, whether the server or whatever, you will usually be asked to refresh the page, indeed there are some casinos that are still like that It seems that it's not just our internet network, but the sites are a little problematic, usually sites that aren't too big.

So far, I have played on gambling platform sites, there have never been any problems with any constraints from their site, even using a cellphone, you can still gamble without problems, and those of us who play also need to pay attention to internet speed too because if it's not stable, don't ever try to play gambling because that too can hinder and have problems later, but if that happens to you when you see an incident like that you should not force yourself to gamble, try to take a break and come back after everything is normal.

Being disconnected while gambling online can be very frustrating and upsetting. When I was about to win, the distractions that I often encountered suddenly left the game, and when making deposits and withdrawals it took so long that I was worried about losing money.

And wise behavior if we are able to sort and choose a good gambling platform that is free from technical disturbances when playing it and there is no element of fraud in it. Even though there are not a few gambling players who are lulled by advertisements and offers from fake gambling sites with the lure of giving big wins. And I think one site is better than us constantly changing sites to make money. By changing the site, according to me, it doesn't provide any benefits at all, it will only bring us closer to fraud.

Is it something like a bug or something? I think there would be nothing wrong because you can see the history being played on the online platform. When you have the seed and you have the result already when you click. It's just that the visuals and GUI are going to show you spins but it's definitely determined already. It's ok as long as you can see the history of that game. If there's none and the money was eaten, then that's the time to ask support etc.

It's either your connection with the server got cut, so there was no response so the game just crashed, but I'm assuming the logic behind still ran and sent the response to the casino, which resulted in a loss hence why you lost money or B, there was something wrong that happened with the connection but again, the result still happened and was sent back to them, and only on the receiving end did you disconnect.

There might be instances where any loss in connection, like the moment you were sending data you disconnected, the server didn't receive anything so it just assumed a loss but afaik, it should receive something before the bet actually happens, so I'm assuming my former assumptions, where the data was sent, but you failed to receive the result (which was a loss) was the correct assumption. Technical glitches aren't anything new though, we all use different systems so it isn't odd that it happens.

The gambling feelings will be differ to person to person based on the winning or loss of their bet.The gambling is the probability of win or loss.So the gambler should ready to face the both by taking a part of it.In some gambling website,the withdraw will be delay based on the amount you had won or wager of the website.You should not step back without getting to know the exact result.If you loss,the money only going to loss.But it's essential to ready to face the result.

Bugs or glitches are still present at some casinos and if you are experiencing this better to stop playing for a moment and report the bug to the support so they can fix it. Though if the casinos system sucks then it can compromise your winnings as well and the only good option is to leave and look for a better alternatives. There’s a better or good casinos to deal with so why bother to play on a site that is full of bugs and glitches.

Let's say, it happened in a reputable and top casino, you should pause your game first.
And just come back once their system is already working fine. Because they will rectify the problem fast.
But if it will happen more often, better play on another casino as you may really end up losing money.
Because with bad experience, players will talk, and that is not good for their business. They will lose players.

Yes, at some point they can be frustrating and may cause depression as well. But what else can we do? There’s no perfect online casinos, or let’s say internet connection has certainly its own flaws too, and we have no control over that especially when it’s the reason to lose our money instantly. That is why never put an amount that you can’t manage to lose, whether it’s technical issue or not, but the fact that you lose your money because of that, then consider it as an inevitable one. Glitches still affects online casinos, and sad to say it’s hard to blame the casinos alone for that.

Well it's happened to me couple of times, but if it's a visual glitch it's understandable and i haven't really lost money, because i never really won. If it would gave me actual money that i could withdraw and they took it back, it would be more than a glitch. But my glitches so far have happened all in new casinos. One time crash game just didn't stop, and i couldn't click cash out in crash because the button didn't work either. Even if it said that i made more money that exist in the world, i wasn't obviously winning.

So it hasn't cost me money. In fact an opposite has happened in one smaller casino, that i leave unnamed. It had a glitch that gave my account nearly $70 in SOL. I know that account was empty before. I checked everything, bonuses, transactions, wins and tips. Everything. But it had no trace of origin what so ever. So i tried to play one slot with it. It worked and i withdrawed it. I didn't bother to contact helpdesk that they have made a mistake. I might have done that if it would be a significant amount.

It will always be a thing on every online casino since they depends on the resources and capabilities of the server they are hosted, and servers are not 100% up. There's always a chance for that to happen. Just like what had mentioned it usually got refunded if the casino detected it while playing after the glitch, if not, you can actually report it and wait for their verdict of refund you, the casino probably have error logs of it, if it actually happens, and will refund you after.

But not all casinos will do that, that's why always use a reputable one so your issue will always be catered once reported.

I experienced a similar loss (game crashed after hitting a free spin), but mine was years ago. I'd still say it happens to a few gamblers because connection timeouts can randomly occur, but it shouldn't be that frequent when some providers have a solution to restore your progress.

If it happens to me again and I have proof to back it up, i'll reach out to their support and try to get the amount i've lost from the glitch or crash. Their live support will likely ignore me in the most polite way possible if I don't have a recording or proof that it happened.

If you lose by any technical glitch or bugs, then it’s the sole responsibility of the casino to take the blame for it. They have to give the money to the players who might have lost the money due to the glitches. These glitches occurs due to the error in the code of the games or site. So if the gambler suffers for it, then it will be considered as pure cheating. I haven’t encountered this personally. But I have heard people faced it, and the casino took the responsibility for it. I have also seen some casinos pay the bug bonus to the users who reported this also.

I have experienced this when playing Plinko games at one of the casinos which is quite well-known on this forum and it often crashes so I don't really know the results, I just see the balance continues to decrease but before playing the same game at a different casino I didn't experience any problems, so it's not like that sure what the cause, whether my internet connection or something else.
But I don't want to blame anyone because when a game is crashing it will be difficult to find proof if you want to complain to the casino if there is indeed a problem with the casino.
A bad internet connection can interfere with our game. Likewise, if we use a device that is not very good, there will be many obstacles to be faced. If that continues, it is better to stop for a moment, and if the problem is at the casino, just report it and if there is no good response, play in other casinos that is enough because now there are lots of online casinos with the same games, but you have to make sure that it is a trusted casino.

I have never experienced a game crashing while I playing. Sometimes there is lagging but that is only for few minutes and then everything goes fine. If you had faced such a problem then do check your internet. A casinos server has the ability to handle thousands of customers request at the same time without any issue. Games are coded in such a way that they don't crash in between the game or after. Unless you can provide any proof no one here or the casino will believe you.

Yes, I still feel the glitches occur. But I admit that it is from my internet connection that I still experience frequent interruptions or are unstable. And the glitches weren't from the casino. At least I didn't feel any interference when my internet connection was fine.

But there may indeed be casinos that experience frequent glitches on their servers and those casinos should check their connections frequently. If necessary, the casino must upgrade the server so that the disturbance doesn't happen again. This relates to the comfort of each user when they are playing gambling.

No one is to blame for this because no one wants the disturbance to happen. But casinos need to check their servers' condition and ensure everything can run smoothly.

I wouldn’t play on a casino which glitches occasionally. You shouldn’t too. If I experienced something like that on a casino while playing, I would withdraw my money and leave the casino for good. That glitch could be anything. It might be my browser or the internet connection but it might be the casino scamming me. How do I know if the casino didn’t create these glitches knowingly? You should also create a thread and inform people about what you experienced and maybe there are other people who got affected by this glitch will say something about it too.

Once in a while this interruption happens and it can come from any party that is engaging in the gambling transaction. It could be from your connection, the casino, or the third-party service provider. If these glitches occur frequently, there is a need to investigate the cause. Checking your internet connection should be the first step and complaining to the customers' services will be the next line of action if your internet connection is okay. But if you are certain that it is always from the casino, there can be suspicion of something fishy. Either they don't have the service capacity or they are doing it intentionally to cheat their customer.

I will not go back to a casino that makes me lose funds because of technical problems. A reputable casino should be able to refund their clients their money if it is certain that the glitch led to the loss.

Depending on the type of glitches, external factors such as poor internet connection/device specification of the user usually do not count as casino error for some types of games such as cardgames against multiplayer, or sportbetting. It also does not affect the course of the game as a whole or the winning result itself. The anticipation is clearly on your side.

I've seen glitches a lot of times in Plinko.
When you watch the ball dropping it should've been in a high multi and then what the system will give is the one beside it. This didn't just happen to me once, a lot of times already and I am one who loves watching the balls fall so I knew it should've paid me a different amount than what the system gave.
I am sure it is a glitch and not a lag, I just wish the gambling sites had members who also try the game and would see that kind of error to fix it.

Besides that, only lags are my problem in games like Crash where sometimes you already cashed out and yet you are caught up by the crash.
With third-party slots, I have not seen any errors yet.

You have to check it out on which part has the fault of it. If it's your internet connection then it is your ISP that has the fault for your loss. But if it's an actual glitch or bug from the casino then report it to them. You're helping them to find the fault but I don't know if they're going to reward you with that or give some refund about your loss. Usually, maybe they won't.

Well, that's a shame but there is no perfect system and that's why this could happen for a few times.

Just accept it IMO, there's nothing much you can do and if it's a loss then it is what it is.

If the interruption occurs due to the casino's fault, I'm sure many people will protest, but if it's just us who crash while playing, I'm sure it's not the casino's fault, it could be from the device we use, whether it's the cellphone or computer we use. , for example a browser that hasn't been updated or an old version that sometimes crashes or it could be that the user is using a VPN which makes the internet process less stable.

Moreover, using the internet network from a cellphone using a certain provider so that sometimes it is less stable, especially if there is bad weather, it will definitely disturb the unstable internet, therefore gambling uses home WIFI so it doesn't crash easily like what happened to OP's friends in this thread, I never even had a problem while gambling, because so far playing on a mobile browser has always been safe, as long as we use stable internet from wifi and also update the browser everything will definitely be safe.

Depends on each casino, there's a casino will not proceed if the gambler has a bad connection and the other will still proceed it.

Well either of them you need to accept it because there's no way you can blame the casino when you don't have an evidence to accuse them. You can only blame the casino make you lose at the same time you lost connection, it's still in grey area.

Since most games are software controlled it means that glitches may happen from time to time but most well known providers who happen to be the ones offering the best visual and heavy graphics in their games crashes rarely but when they do,if you hit the refresh button in these providers like Play n Go,Pragmatic Play and others of this level you will see that you have not lost any money,they save the game exactly where it crashed when you resume after hitting refresh.

Internet speed is important as when I was on vacation outside my country and tried to play the same games,the games were lacking meaning the spins came after some seconds and not instantly but as I said with providers like Pragmatic Play nothing changes and they remember where you left off.It maybe some very few times the server of the game provider as casinos have huge datacenter and bandwidth to satisfy the needs of a lot of players instantly,the provider of the game also the same but in IT problems happen,personally I have not encountered such problems except when I am outside home.

Game providers and casino platforms have 100% uptime on their servers and they make sure that their games are free from bugs because they can lose their reputation if it's not, so far I have not experienced this bug but I do have a lag in my internet connection nevertheless, there's no loss of my balance but it's annoying experiencing this so I just make sure to check my connection's uptime and downtime.
I'm in a country where there's always downtime of the internet.

To be honest, the few times this has happened to me, I have attributed it to a fault in my connection, such as being in a rural area with a mobile connection or in an urban area but with wifi on a stormy day.

Luckily, when it has happened to me it was with small amounts, which is what I usually bet, so it wasn't a big drama the loss.

Although I do remember the casino once giving me a bonus because they said they had a technical problem and to compensate they gave a bonus to all the players online at the time but I had not had any problems with my game.

It's true that there's still a casino that has a glitch in their game system. Personally I wouldn't mind it if I didn't lose any money or refunded by the system but if I lose money because of technical glitch due to heavy graphics, poor backend performance or any thing that isn't on my end, I will probably leave that casino and play to other casino. I will also ask refunds to the support.

There are factors that affects glitches like your own personal device, it's expected to play casino games not on it's full potential if you are playing on a vintage or outdate device and I think it will be your fault you it happened that you are the only one who experienced that kind of glitch.

Of course events like that are very annoying, I have experienced something like this when gambling at one of the leading casinos here, the bet has been placed on a bad turn and it ends up being annoying, it happened in slot games, but I don't blame the casino, after I checked why this could happen, it turned out that it was all affected by the problematic internet and my Android device, because that incident happened when I was gambling with Android.

After I checked and replaced the android and added internet capacity, that's when the changes occurred, everything went smoothly without any problems, for my experience it slowed or stopped the game due to internet connection and device.

If there's any glitches and malfunctions in the game, then of course it's the responsibility of the casino to fix it. First and foremost, they are the one who's responsible in ensuring that their customers are satisfied with the service that they provide. And if the casino failed to do so, then they're the one to blame. If ever this happens and you lose money from it, then a refund should be raised because it's not your fault afterall.

If you are talking about the phone, it could be referred to as network challenge or poor network and I don't think that could be called a glitch or if your phone is malfunctioning that it could be called a glitch. But in any case that the error is from your part maybe because of bad phone that you lost your bet then the casino is exonerated from the blame. If you experience the problem alone it means the individual has the fault but if it is general then casino experienced the glitch and is liable to the fault .

I have experienced this, when at that time I was playing slots and at the 150th spin the game started to freeze and could not be clicked. I tried various ways to get the game running again, but it couldn't and I finally reloaded the tab. How unlucky I am that the reward that has been collected is not there, but my coins have been used, and when looking at the history it doesn't show that I have played. I tried to contact customer support but there was nothing they could do. Since that day I stopped playing on the platform and left a bad review on Trustpilot.

only by direct chat what admin is complaining about, all admin transactions know. I have experienced playing gambling suddenly the game can't function as usual, just by explaining it to the admin live chat they immediately fix it or give directions to return to normal. but if your money is lost and there is no trace of money history, it is confirmed that the dealer is not responsible. because I'm sure all the process history of deposits, withdrawals admin knows 100%. And not all games at the casino run smoothly, if bugs often occur, withdraw your money and change the casino site that you think is good.

You need to see if the fault is at the casino's end or at your own end. Sometimes we have a slow internet connection and the game stucks while we are playing and later we blame the casino. We usually experience this in the crash games as there we need to be quick and smart to end the game before the crash.

If the issue is at the casino end, you should talk to their support and ask them to refund your money if any, if you lost it because of the game freeze. In case, they do not respond, then it is time to change the casino and play elsewhere.

There's no such thing about perfect thing when it comes on running programs or bunch of codes on which these technical glitches could happen.We know that in speaking about slot gaming kind of fast pace gaming then it

would really be just that hard for you to acquire such proofs that you had recently experienced some glitches. On the time that you had lost that big money then for sure you would really be  fighting for your right that
you should be refunded or compensated since its their mistake but showing some proofs? Then for sure you wont really be bothering on doing so. This is why user experience would be always that preferred and this is why on the time that we do have some shit experience on certain providers or platforms then we would just simply skip it on next time.

There's no point or sense on making out some arguement against the casino which it is likely that they would really be just making some explanation but wont really be changing a thing for you to be granted
with some compensation.If they do then you are lucky but dont expect that much.

I've mostly played slot on stake.com and have never really experienced any kind of glitch or whatsoever, but one time I tried playing slot on one of these casinos which I wouldn't want to mention the name, I did experience a glitch where the game froze in the middle, I was asked to refresh the page which I did, and the spin  was immediately refunded to me.

So I personally think that glitches in gambling casinos is not something we should really blame the casinos for as long as internet is concerned because sometimes, the glitch might be as a result of poor internet connection on our side, but one thing which I think is very important is that we should always make sure we're playing on a reputable casino, that's when such thing happens, they will sure refund our money or spin, which I think is good enough .

Glitches and errors do occur in games and applications because they are computer programs and there can be some coding errors sometimes or if there are no coding errors, there can be server issues. However, if the problem is from the side of the casino or the platform, they are responsible for it and they should compensate the players if they have lost money just because of those glitches, so those who face this should contact their customer support and ask for this.

I've worked on a cryptocurrency project myself and though it wasn't a casino, we had some games for the users that they could play using money and win tournaments and stuff, and whenever they used to face issues in the game apart from their own internet issues, we used to compensate them for that.

Errors can happen by the side of the website you are playing (technical errors) or it can be an issue with your internet connection. In my opinion, they aren't acceptable and if you face something like that you should contact the casino's support for a reimbursement or something like that. However, if it is an issue on your side, the bet must not be completed, so your money must be still in your balance, or if it completed, there will be a delay, but results must show normally on your history.

I've already faced some delays at casinos platforms, but I kept coming back to history page until everything showed properly. And there weren't further issues on this matter.

Technical glitches can certainly occur at any time while you are browsing the internet or playing gambling. No one can predict when the technical glitches will occur. And if that happens to you, you don't need to be confused. Better to wait until the technical glitches are resolved. And that means you can't play gambling for a while.

No one can be blamed if it is from our server or the casino because the casino will definitely be at a disadvantage if a technical glitch occurs. The casino uses servers from third parties and if the technical problem comes from a third party, the casino can ask them for an explanation.

So you can only wait until everything is resolved and for the time being, you can take a break from all your activities.

It's rare nowadays for casinos to have glitches and software bugs that affect the overall gameplay of the gamblers. I have experienced this one on my end when playing dice - the dice already stopped and I already see a win on my history but the dice haven't stopped rolling yet. It could possibly be a client-side bug since the server already registered a win and the balance has been added on my account.

If bugs and glitches continuously occur in a short span of time, it's best to lay off the platform and send a ticket concerning your session. That's the best course of action instead of trying to win back what you lost from the casino at the time of the glitch.

Seriously, these days where gambling technology is already at the top level, and sites are using almost the same software graphics to online games, there are still gambling sites that always experience game freeze? Most games are being provided now by popular and top game providers and even with no game providers, own-site games are not laggy and not freezing in most cases.

Can you mention the site that your friend is playing and not just talk about it in general as it happened in every case?

Since that's your friend why not give him friendly advice to play instead with the site you know as the best one that doesn't have that laggy experience? There are lots of recommended sites you should give to your friend as a regular user staying here in the gambling section for quite a time now.

Server errors at online casinos often occur on several casino sites, this is of course detrimental to players when they experience big losses.  Whether this method is one of the tricks of several online casinos to make a profit from it, or is it purely a technical error, this must of course be held accountable by the site concerned to maintain its reputation.
But for now the most common thing that most often happens to many gamblers is most likely due to an internet connection error, of course this is not the responsibility of the site concerned, but purely from an unexpected error.

Technical glitches could source from the casino platform themselves when they have a developed poor maintenance team that monitors the platform and handles the security of the system against any form of attack, any form of glitches are also bound to happen from the gamblers themselves when an error is made and they are unable to identify or fixed it before it got escalated, this could eventually affect our gambling experience.

Sure, glitches can happen server side just as well as client side. If it happens only on your side because of something that your operating system did, then you still win/lose correctly, as far as I know. You just do not get to see if you won or lost. But server side is a different matter. If something happens to from the server side, your game was corrupted and in that case you can get a full refund. But I highly recommend that you record information of the situation and give the casino help desk all the information they need to check what happened.

No website is perfect. But if these errors happen often then the casino probably sucks and is not putting as much work into maintenance as it should. In such a case, change your casino.

It's true that no site is perfect, that's why gambling platforms need regular maintenance and I'm sure almost all casinos want to serve their customers well so they carry out maintenance on their sites, not only on big sites but also on small sites. Even if they want to grow, they will definitely maintain their site so that it can always be used by their users without interruption.

But the average thing I see is that most of the users' internet is slow or the devices used by users, for example, are using old cellphones or laptops that have minimal RAM so they don't work optimally when there is interference on the internet and the laptop's performance is getting slower and it's difficult to move, sometimes there are like that the browser crashes when used while gambling, not only at the casino but for the users too.

There is not much to avoid this as it's man made software and it can include bugs and errors. Also sometimes your browser even can have issues making your game crash and that kind. I think best thing to do is to somehow record your gameplay so when you experience it you can prove to casino to get payback. But its all up to gambling companies. Some companies may agree to help you thinking pro-customer.

While it was a frustrating experience for that matter, I don't think it's something that is debilitating cause for the most part, casinos and games issue refunds and moneyback returns when their games freeze or glitches occur, which means that you can get back to betting and playing slots again if you wish to. It's annoying at best, and for superstitious gamblers like some they may take it as a sign of bad luck or the casino duping them into getting into a lose streak, but at the end of the day you come in gambling knowing that the odds are never in your favor, at the very least when you're dealing with online casinos the least you could do is expect for things like this to come up every now and again no matter how "revolutionary and state of the art" a casino's technology is.

This happened to me before and we can't deny the fact that there are really instances wherein glitches would exist and there will be errors as that also happens in different sites and apps. When that happened, I contacted the support and it's a good thing that they responded and returned my funds.
There will also be cases when your internet connection is slow and it usually affects the site so there will also glitches that might happen so when you play, you have to make sure that your internet connection is stable to avoid these situations. Also, if glitches happens and you have lost your funds, you better contact their support right away. No site is perfect so we could expect uncertain glitches.

Technical glitches are common but I'm pretty sure it's not considered a major problem today at most gambling sites.

It's even rare for me to see gambling sites nowadays having a slow and laggy interface, or something related to freeze, stuck, etc. Error from technical glitches obviously should be blamed on the gambling but on the story you have shared here, is the issue always happening to your friend?

Generally, while gambling game providers do now have stunning graphics and high-definition displays on most of their games, you have to consider too the device we are using if it's capable of running the game. Sometimes users blame a laggy experience on the application or website when in fact, it's the device itself that lacks capability and is out of specifications to run the game smoothly.

This incident should be avoided if players didn’t continue playing at the first time this glitch occur because you will never lose significant amount of money on a single spin. The only time the casino should be blame here is when you have strong internet connection and your game still glitch that result you to lose your money that you are not betting at all.

But for a game that experiencing problem and you still continue that result to loss of your money then the blame should be directly towards the player that keep using the faulty software instead of reporting it.

Shouldn't it also be the casino's fault for providing a game that is faulty and not up to standards? It's a two-way street, and if the casino knows that the game has issues then they shouldn't let players access it and take it down while maintenance and repairs on the game is being done.

Players came to the casino to play and win. Of course, it's just understandable that they won't know a lot about the game that fast without it being communicated to them first.

It is necessary to choose sites and slots that have some reputation and are known to be good, here on the forum there are several examples of this.
Obviously, even the best sites and slots on the most famous platforms have their "technical problems", but they occur much less frequently (almost never) and usually when this happens the site refunds you the lost amount or grants you a bonus for extra plays.

Also note that most problems may not be in the game, but in your connection or device. Therefore, it is good to check if your internet is stable and if your cell phone or computer supports the site and game.

Usually it happens from the user's side because of internet interference from the user provider because I rarely find interference that occurs from casinos. Most of the time, I encountered problems with my internet provider and I couldn't do anything if that happened and just waited for the technician from the provider to finish fixing it.

But if the interference is from the casino, the casino does not want to be blamed because they will say it comes from the casino server. We can't do anything about it because the interrupt must be accidental and something must be happening on the server. We also can't demand the casino to compensate for our losses by giving something. But if the problem is really bad, maybe the casino will make up for that.

It is not as if people feel superstitious out of the blues but it is the occurrence of things or event and their outcome that people see as sign which they try to guide themselves against the occurrence. Usually bad incidence or things not working smoothly may be a sign to discontinue. So I won't blame a gambler who  leaves because before hand had got the premonition that network glitch is a bad omen waiting to happen. Of course people would like to have such magical discernment to know when a game will not favour them, so it is not annoying.

Yes, same here in my end, although I have a good internet connections, most of the time, for let's say I'm playing Evolution's lightning roulette, I will encounter network problems and it will just hang up.

It just add excitement though, because you don't know if you are going to hit and win your single bet. And sometimes I will just see that I won and obviously, you are glad that you hit it. But I just wanted to see where and how the ball will spin and fall as it adds excitement to the game. However, with connections acting up, most of the time I haven't had that kind of privilege.

Anything artificial is imperfect and such glitches is expected especially when it has to do with technology. The bitter truth is that there is no anything a user can do in such situations. It has happened to me like two times before while playing aviator and in both occasions I lost my money thou it was not a huge amount but the story wouldn't have been different even if it's huge amount.

On this note, it's necessary for one to check the strength of internet connection before accessing online gambling site because some time the problem is from network providers and not from the server.

I get this a lot..... you will play for a long time and suddenly an error pops up while you are playing and says... "connection closed due to inactivity" ....image that... while you are playing  ::)  or it comes up with some "Wallet" error...  ::)

My conspiracy theory is that the session are terminated by silly errors to prevent the RTP to kick in.... but that is just my own uniformed opinion. (I know each bet are unique... but the RTP are still part of that process)

The code for these games are proprietary, so we will never know what they are doing on their code and on their servers.  ::)

Maybe you can share the name of that platform? So that we can avoid it too because we are afraid that we can come across it one day or we are already playing on it, and we could get involved in the same mess. I know I only play small amount but losing it for a weird reason seems painful, most especially if you are already winning a lot.

Before, I do also experienced that my game are freezing but it's not worse as you guys experience since I haven't made a bet yet and the balance are still intact after I reload the page. My suspicion is it's because of my internet since the signal in my area is not that good enough. It doesn't stop from playing though up until now.

If I experience that, I just sit while watching the monitor screen and do nothing. And I'll immediately close the window and wait for the connection to work again or leave my computer or laptop and leave the house for a while.

But if there are no problems from the internet, it will clearly add to the excitement if you can win the game, especially if you can win a lot of money from gambling. And it's true that a bad connection can put us in a bad mood and if that's the case, we should stop everything and do something else or take a break.

I think that glitches do not affect online casinos yet this further increases the casino's problem. Every step of the game changes and frustrates gamblers it is better not to consider these when betting. It might turn out to be terrible at betting a more unique offering like games, players have a huge selection of games to choose from. Many online casinos now offer games which add an extra layer of realism to the gaming experience. In addition online casinos are regularly audited by independent auditing firms to ensure that games are fair and players' funds are safe. This has helped make online casinos more trustworthy and reliable allowing players to enjoy their games without worrying about their security.

Never happened to me before but I have read online about people who are affected by glitches when gambling online, I think this is old because right now when glitches occurs the gambling platform should know and they will refund immediately, if they don't it's either your money is still intact and the glitch is from your side or you get refund after refreshing the website.

If your money is deducted and you don't do anything before the glitch happened you have the right to raise an alarm and the team will look into it for you, if they can't help it means the platform sucks and you should not gamble on there anymore.

Online casinos are built differently, I believe such a problem shouldn't be affecting gamblers anymore, there is extra layers of gambling experience and games are audited by trusted auditing firms.

Well, when I'm playing in a casino, some kind of similar things usually happen to me, including if it happened to me that the game crashed, but not because of the casino's failure but because sometimes the intermittency of my internet was quite high, and that It made me lose, and of course that makes me angry, but it wasn't the casino's fault, that was the fault of the internet I had at that time, my anger was unique, so that kind of thing happened to me playing poker and when I realized it It was that I had lost my money and that made me angry, to restore things when they deal with games like that, at that time I tried to play at night, because at night the internet in these parts got faster, in this order of ideas things are always getting tougher, that's why a fast internet is necessary for things like casino games, to do trading in platforms, everything needs a fast internet because it's better to have the greatest comfort for do the activities well.

In the cases that there is a bug on the part of the platform, I don't know if someone has been introduced to it, but I don't think so, in the event that a bug occurs, I imagine that the casino should be aware and if it makes the player lose Playing that game or that move should not count, it should be restarted so that there are no problems and it is the best solution, thus many problems are avoided and this is necessary for any gaming platform to gain experience and be better, bugs in the middle of the game do not They should not be, nor should they occur, but the systems fail and in the event that they do happen, the casino security personnel must realize that what happened was the fault of the casino system itself, or therefore those balances must be invalidated, now in In the event that a person wins, he should not take away the entire balance won, but rather the part that made the last bet, this to be more fair, because it is not the idea to take away what he has won before, nor to take away what a player has possibly lost in the game.

Well, an online casino is a company like all other companies, so people who work at the casino, just like people who work in other companies, can make mistakes, this is something normal that can happen to all people and in all companies. How many times have we heard on TV and newspapers that big companies made a mistake? I've heard this happen many times. the exchanges that are operating in this cryptocurrency market have also had a bug, to give you an idea, in 2021 I was trading litecoin - usdt on binance, and I remember that I bought LTC when the price was 205 USDT, but in less than 10 minutes the chart crashed and even when I refreshed the page it didn't work, after a few seconds the LTC price had already dropped to 172 USDT and I was in a very worried state because the chart wasn't working and the entire exchange was very slow, after 10 minutes I see that the price of ltc was 124 USDT, that was a nightmare for me and the exchange didn't compensate anyone.

that day the price of bitcoin had a huge dump which caused panic selling to slow down the exchange, so by that I mean once again that all companies make mistakes, in the case of binance they probably hadn't taken into account that someday there would be many people accessing the site at the same time. This can also happen with their casinos not counting that a certain game would have problems, this is because even if the game provider delivers the games to the casino

and the casino carries out an independent audit, however, a bug may arise in the future, now we need to take a good look at whether in this case it would really be the casino's fault or whether it is the game provider's fault. because in my opinion when a third party game has problems it is the game provider's fault and not the casino's and it is up to the casino to report the problem to the game provider and then the game provider corrects the problem. As for the player, I don't know what the casino can do to compensate the player

Totally normal that they would really be fixing on everything because having those glitch is really that just on client-side or totally internally on which this one brings out that bad and not good experience on each
person who do play on a certain site. Once this kind of experience had been tested out then who does really like on having this kind of user experience where glitches and non smooth experience do happen?
For sure you are really just that shooing away your customers or clients into other places or simply with your competitor because of the site that you do have. If we do speak about those providers then it wont really be that
bad on asking out on what happen and it should be changed. If there would be no changes then removing would be the key. As a business owner then you would definitely be doing all sorts of things just for you to be
able to provide that good user experience because this is where something that people would be sticking if ever they would be able to have that kind of feeling on the time that they do play. Experiencing non smooth
experience will lead into loss of customer and its not something that we do really like to happen. So far most of platforms now does have that good transitions and animations on the games that they do offering.
Dont know on some people but this would really be that rare because its impossible that they wont really be able to fix it out on the time that the issue had been raised.

I don't know about the particular or specific glitch error that OP might be referring to but I do believe that glitches do happen in online casinos and with my experience gambling I can say I have experienced major glitch or error in some casino I have gambled with and most times the casino aren't aware of such error as I believe this happens because it's computer programming and sometimes they might be error in the code or something that's why sometimes many casino do system maintenance and upgrade to make their casino more competent and reliable.

And at some point, if lucky, after refreshing the game, you will notice that your balance added a bit because technically you won during the game freeze. It goes through but a little bit of freezing happened. Remember that the slot result is already concluded the moment we tap that Spin button and the animation is just for entertainment purposes but the algorithm already has the result.

Freezing or glitch in slots is rare to happen now. As I previously mentioned, maybe it's not with the site but clearly, the device used is not capable enough to run a smooth game. For example, a game provider like PG Gaming does have several HD slot games on their list. It downloads resources first for first-time users. If played on semi-decent specs, users can't feel much of the smooth gaming experience here.

This is far fetched imho. As it doesn't make much sense to rob money from some random users. They aready have the house edge which is something that that already guarantees them profit in long run. Robbing random people when they win would cause an avalanche of complaints and instantly affect the reputation of that casino. Trust of the customers takes years to build and it takes only one day to destroy it completely.

Reputation is the most important things casinos could have to bring them income.

And obviously most of the people are withdrawing winnings all the time. I think this is just a case of confirmation bias.

Usually, the glitches in the casino are due to a system error, which is very rare, although some gamblers may have experienced it. But usually, the casino will immediately fix it unless the glitches occur suddenly, causing the casino to shut down its server to fix it immediately. But what often happens is the glitches experienced by users because their internet connection is having problems. If that happens, we will be angry because we have already gambled and didn't have time to stop it.

This is those problems in which online casinos face in a daily basis. Due to its very nature existing digitally, expect at least a person to experience glitches from time-to-time. The casino must be prepared to answer and to address these issues as one (1) wrong move can break their established reputation which they built for years.

Also, I do not think that the issue of "bugs" is a rare issue as people encounter it frequently. This is the reason on why online gambling companies invest highly on their UIs and customer service support in order to address this common issue.

You mean glitches or crashes when playing slots? As far as I know as soon as you press the "spin" button, the outcomes are all calculated within seconds. The spinning of the reels and other stuffs are all just animations so players don't get bored and remain excited. So even if a glitch or something happens, it is going to happen during the "animation" and most likely your result will already be saved. So next time when you load it, it should be spinning again.  And most casino uses third party service and provider for the slots. So if anything goes wrong/bad, its the provider you should be blaming, not the casino.