Bitcoin Forum

Hello, I deposited cryptocurrency (XLM) into BC.game and forgot the memo. I have already filed a complaint, and I have been waiting for my deposit for 9 days. I believe it's time for them to release my balance.

if a BC.GAME dude comes here i will be happy to give the ticket ID or my user.

my user id is 3835966

https://ibb.co/wSj5Ls7

the support did say that memo/tag cases might take 72 hours to more than a week. I know it can be frustrating but you were the one who made a mistake, perhaps being more patient would not be a bad idea.

anyway, I sent their forum representative a PM informing him about this case, there is no guarantee but he might be able to make a follow-up about your issue and hasten the process of it being resolved.

With that kind of mistake, it's really considerable that it takes time and i'm not so sure how your transaction goes through while there is no memo with it which is required when sending. What kind of wallet are using btw, you should replace it for safety in the future.

Here is the image you posted the link for:

https://i.ibb.co/n7tx0CB/complain.png


I think from the manner in which the OP wrote, he is resigned to waiting. It is basically an error on his part and he seems to understand that but having to wait endlessly for a resolution is not acceptable. It has been over week and he has not been contacted.

That was a positive step by you. Hopefully their forum representative will be in contact with the OP soon.

There is no fraudulent initiative from BC games, this error is from your side. My observation is that cases like this require quite complicated technical solutions.

By the way, how much is this accident worth?


All non-custodial wallets usually only provide unobtrusive warnings as memo are only optional requests. This will not prevent the same error if the user is not careful.

@OP

This shouldnt be a scam accusation YET as bcgame support  have told you their team is working on their issue

You should actually be glad as they  have not told you thats its not refundable as there are many casino who refuse to help users with refunding crypto send  to wrong memo/destination tags

Just be patient

got the deposit after 10 days, thanks to everyone who replied.

Glad to know, I hope you're still around, @OP.
However the accusation must be ended, now I suggest you to change the status of the accusation to "Resolved" (in the title) and lock the thread.