Bitcoin Forum

So, the recent update at BC GAME.
They will force you to take the deposit bonus, there is no option to cancel it. Once your deposit is bigger than 30$ it will instantly lock you with a 40x wager on slots or 120x on house games or 800x on live dealer.

Because I didn't want the deposit bonus I chose to make 2 x under 30$ deposits and play without rules.
I made 57.5$ and tried to withdraw.

Keep in mind they added a new system that says you must wager your deposit 1x - okay, understandable anti-money laundering right?
But I had wagered my deposit around 10x at the point of withdraw request and the system still says I can't withdraw.

So about after 30 minutes waiting for a support answer they tell me to wait 2 hours for the wager to be updated. Can't get more predatory than this, looool?!

I wait about 30 more minutes.

So here's where I lose my patience and just play a bit, after losing a bit was down to 40$. Decided to do an all in buy for 40$.

Thank fuck I have everything on recording, they would try to deny everything otherwise. What they would usually do on a case like this is to say the buy was 0x and tell you to piss off. You can clearly see that after I bought the bonus I had an instant error and the free spins never played out. Try proving that without a recording.

VID1 - Start of the bonus buy: https://drive.google.com/file/d/1yeCbuP3ArWdBeKFsfmXeZZudn5rcBPid/
VID2 - Support conversation, transactions and refresh of the game: https://drive.google.com/file/d/1iNUQo2ntZb1qG8g8F76foKwTdKXhJD0h/


You be the judge of this.

I am not going to watch the videos above^^, but yeah it's has really become a bad precedent nowadays with casinos starting to make their users wait. Part of it has to go with users fault with losing their patience but casinos should have a fast withdrawal system. Most of the reputed casino's has fast auto withdrawal system so always use those sites rather than ones that makes you lose you patience.

I have tried it and as I am on my laptop the images are too small, I can't read the conversation with support. And regarding the first video I don't quite understand what's going on, it starts with a balance of $40 and it seems to disappear just like that. I don't know if it's a technical error or something, but the fact that they make it very easy to deposit and all the difficulties in the world to withdraw is a classic.

there's an option to go full screen on the video and also to switch to 1080p quality, watch again.

Judging from the video, there was indeed issue with your bonus buy/free spins round. The game hasn't allowed you to play the free spins which you bought. However, the live support agent won't be able to resolve such issues. You should send an email to support@BC.GAME to get a better response.

Seems like you have a lack of patience. You have made the deposits today, and didn’t try to get help from email support after facing the issue. Have you even asked the live support agent about your issue for the second time? It would have been better to reach the email support first instead of creating this thread.

Based on the video, there indeed seems to be some sort of a technical glitch, as Mahdirakib already mentioned, send an email to the support team and they will correct it. I know nobody likes waiting, but sorry it is not the end of the world also to wait 2 hours and calling that predatory seems way exagerated in my eyes…

Ok, so I have watched the video again but I can't get any clearer than what I already knew.


I assume he is waiting for a response from casino support and have created this thread at the same time. They are not incompatible. Let's wait and see what they say, it's very strange the $40 disappearing in one spin.

Nah. Nothing from reps or support.
Guess it's good bye 40$ lol.
For those who do not understand the video - it's was a bonus buy of 40$ which never played out, straight to error and balance deducted.
The stalling tactics and coded wager update is just done on purpose, since their wager on the contest updates almost every second and the 1x wager for your deposit needs 2 hours to have any impact it's clearly done on purpose.

Hahah bc is getting better every day, i love that. Skemmy shady site

Let me try to ping BC's representative. Might took a while for them to notice and respond to my PM, but they attended several accusation threads in the past, so... let's give it some more time

I agree,

Since past few updates bcgame has gone bad to worse to the point me and many of my friends will not deposit there ever again

I have heard some high rollers  having issues with withdraws even after they did not take any bonuses

They removed rakeback,daily spins, locked bcd(soon)  -- everything  that made bcgame bcgame is gone or soon to be gone.

It wouldnt be a big surprise if this goes betnomi  way,soon

can agree, like bc is not what it was and what made it fun and enjoyable
wondering if there is some new greedy ceo on board or what...

It has all the signs of a loss of revenue and instead of trying to increase it by doing the opposite, with more advertising or promotions that can attract more people to the site and compensate for the discounts and the investment in advertising, they do the opposite, thus further stifling the business.


As I said recently about another site, I wouldn't deposit a penny there. I imagine that the bear market we are in does not help these sites either. Many of them find it easy to keep going even though they are not well managed in bull markets because even a fool can make money then.

BC has other issue with another user and the user just recently updated that BCx hasn't responded or has tried to resolve their issue with that user, it seems that BC game is planning to just quietly fade into the background and hopefully those that have issue with them don't update and so they don't have to return any money and then they're back to the business. Hopefully you have more evidence so your already solid claim gets stronger.

It's insane how the support is dodging this topic.
I have sent the link with this topic to their live chat like 2 times over the week, still no rep here, still no answers from support.

week passed now
also posted in their forum and 0 replies, support clueless and are trying to play the betslip card and trying to hint it being a 0x bonus buy, but how can it be a 0x bonus buy when THE VIDEO CLEARLY STATES that the bonus round didn't even play out.
https://forum.bc.game/topic/15201-40-bonus-buy-bugged-rugged-stolen/

Are you in contact with the email support? Maybe their forum representative would look into the issue, but he has been offline since 16th September. The game you played is developed by 'Croco Gaming' provider, which isn't a popular slots provider. And the history of the game is only showing the result of 1 round without the details of additional 10 free bonus rounds. However, your bonus buy round has very high volatility. As a result, it has very low chances to win anything from the 10 additional bonus spins. I would like to suggest you to submit a complaint on Askgamblers (https://www.askgamblers.com/online-casinos/reviews/bc-game-casino) to get better response from BCgame team.

please look at the video. you can clearly see once i entered the bonus round the bonus round didnt start and money was removed

Dear OP. It's unfortunate that you didn't get to watch the result of the bonus play out. Win or lose, seeing it happen is a big part of the experience. We aren't in control of the performance of third party games but a report has been sent to the game provider along with your screen capture. Seeing as how your balance was updated from 0.09 to 0.11 shows that your bonus buy was not profitable. Furthermore, the small win that that you can see on payline #8 where you hit three 10's would only credit to your balance upon completion of the game round. Croco is a small game development studio and they are very receptive of criticism so I am sure they will be looking into if this is a common bug or a one off glitch.

That being said, we aim to provide a high quality igaming experience. When a third party game interferes with that goal, depending on the circumstances of course, we will do what we can to remedy the situation. Send me a DM with your UID and I will refund your $40.

DM sent.

i was reading this and thought to myself mehh, another day, another bunch of salty degens screaming "rug" or "scam" when losing..

and then i saw bc.game's reply

i must say wow, super impressed that bc.game even responded about someone crying over $40,  AND also offered to return the money. unheard of. looks like they still look after small players which is commendable.

im a longtime player at other casinos like rollbit, betfury etc. and i gotta say tbh, fat chance of anyone getting a refund anywhere else!

also i cant see how they apparently "forced" OP to take the bonus deposit. i just choose not to take it so my funds dont get locked in. rollbit gifts your bonuses and distributes it over a span of two weeks.. now THATS predatory    :-\

Not forced me to take a deposit bonus, but the rollover 1x didn't apply for over 1 hour of game play. Read more carefully, I didn't depo 30$ I kept it under that.
Problems that occurred were: The rollover of 1x ur deposit taking 2 hours to actually count and the bonus buy not giving me a bonus round, even if it is a 0x it should still let me see the 10 rounds to verify that - so there we have a visual bug at least.

As far as the REP asking me to DM, I have sent it and haven't heard anything back yet.
Once I do I'll let you know.

complaint resolved, buy reimbursed, closing the topic.