Bitcoin Forum

After verification and after the ID expires they first lock the account and the money and then keep asking for photos for months and months over. The submitted photos are never good enough.

Before anything else, can I affirm you did some basic troubleshooting in your attempts?

- the ID this time has not expired
- images and its text are clear
- all four corners of the ID can be seen
- information on the form matches with the ID (if any)
- no multiple attempts in a very short period of time

If so, what about asking their support? what did they say?

I've no idea if this exist in bitstamp but some exchanges have a manual verification in case their automated verification does not work. Try to see if you can request it if everything else fail however, I would imagine it would take long  :-\

This is not verification, I'm already verified. The old ID has an expiration date and when reached they froze the account asking for new ID.
I am not making this post lightly. Support says photos need this, please submit photos with this to unfreeze; after I submit photos with this, support now says photos need that. Been on this for months now.
The photos are clear and I had no issues with government agencies or banks.

Yes, I was aware but was thinking of a re-verification or some sort as that's typically what I see when it comes to updating KYC information in exchanges.


For the sake of discussion, could you share your conversation with their support as well (blur sensitive information)? and might as well move this to Scam Accusations board (https://bitcointalk.org/index.php?board=83.0).

But that sounds horrible. I'm assuming you've already sent another email to bitstamp addressing their past actions--how it's just going in circles? Unfortunately, I don't have any other suggestions aside from making noise in crypto communities.