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Hello, I am having weird problem with blockchain.com wallet and I am afraid I have no control over my bitcoin now. When I try to send bitcoin I get message insufficient funds, although I do have 900$ in my wallet and I can't send even 1$. Upon googling this I see many negative experiences in blockchain.com, including this insufficient funds error. I wrote to support, but I am afraid I won't hear from them anytime soon. Any advice is appreciated

Blockchain.com is a custodial wallet since you will need to create an account with your email to have a key to your wallet. There’s same issue in the past here that has a similarity on your case but I don’t remember it end well.

Your best chance is to contact their support since your funds is on their control because you don’t have the seed phrase to your wallet that you use to import on non custodial wallet. I remember they are using login keys to access their wallet account.

Always remember not your keys not your coins. Keep connecting to the support, that’s your only choice.

Edit

I just notice that they have 12 word secret private key, do you already try to import it on non custodial wallet such as electrum?

I just notice that they have 12 word secret private key, do you already try to import it on non custodial wallet such as electrum?
[/quote]

This is what I am trying to figure out how to do now, since I have not done it before

Blockchain.com wallet has been always buggy and I have read many similar complaints. It's also close-source and there is no way to know how the keys are generated.

Export your seed phrase (a series of 12 words) and import it into electrum. You will have access to your fund if there's any.
I also recommend you to create a new wallet with a new seed phrase in electrum, send all the fund to your new wallet and avoid blockchain.com.

Warning:
Download electrum only from its official website (https://electrum.org/#home).

I suggest doing it through BlueWallet instead. Idk, but newbie bitcoiners I know personally has had better experiences in general with BlueWallet.

Also, Blockchain.com wallet is so 2016. Ditch it as soon as you gain control over your money.

1. Hardware wallets for investments
2. BlueWallet for your hot wallet

Read: https://chainsec.io/wallets

It’s pretty straightforward process once you download electrum wallet using @hosseinimr93 provided link. You just need to install it and the import seed phrase is available on the startup.

Just create a wallet>standard wallet>I already have a seed>input your 12 words.

Also there’s a guide here on how to safely download electrum wallet https://bitcointalk.org/index.php?topic=5240594.0 prepared by DirewolfM14

You should also click on "Options" and select "BIP39 seed".
The next button would be unclickable, if you don't select "BIP39 seed".

You should also select the script type in the next window.
Select "legacy", if your addresses start with 1 and "native segwit" if your addresses start with bc1.

Thanks alot guys, I have successfully regained access to the funds, by importing the wallet to Electrum. Lesson learned, won't be using blockchain.com again  :)

Great.
Just note that you are still using the wallet generated by blockchain.com, even if you are no longer using blockchain.com. That's not safe.
As I already suggested, it would be better to generate a new wallet with a new seed phrase and move all the fund to your new wallet.

Yes, I have transferred the bitcoin to another wallet now!

You already made the mistake of using a custodial wallets mate and blockchain.com is one of the unsecure wallets to consider using. More reason why you should always do your research before using any wallets. These wallets are not safe for storing huge amounts of funds but people still make same mistakes everytime. The only idea right now, is to try importing your seedphrase into another wallet like electrum just as other members have already suggested for you. Then try spending your funds by creating a new wallet and string them there instead. Always remember that you are responsible for the safety of your funds.

Due to obvious reasons, blockchain.com and any other web wallet should be avoided, but it should be mentioned that blockchain.com wallet is non-custodial and it gives you full access to your private keys.

OP's issue has been already solved and he/she now has access to the fund.

I hope that it isn't another blockchain.com wallet of yours but now that you've transferred that. Make sure that you have full custody of your funds and never use them again.

I'd suggest to use their app if you're still in trouble but not anymore so that's a good riddance out there and never visit them again.

Now that you've gained access to your funds and transferred it, the purpose of the thread has been done and so, you can lock this thread.

Can you not read this:


And this which is just the post before yours:



No need of using a close source wallet. It is even a web wallet which is not also that safe.

Oops 🤦‍♂🤦‍♂🤦‍♂, my bad... Thanks for the slap on the face, I didn't read that. Thanks man  ;)

Since you imported your BTC wallet from the blockchain wallet into the Electrum wallet to make it clear you can create a new wallet on Electrum make sure to backup seed phrases in a safe place or write them down on a piece of paper once you've done you can open both wallet newly created and imported Blockchain wallet send all funds from blockchain wallet to wallet that you created just recently.
I do not recommend to use other wallets than Electrum but for optional you can use sparrow wallet.

Thanks alot once again for all the suggestions and input on the problem. I have transferred my balance to trust wallet, which I guess is safe.

I hope OP  didn't  just make the transaction  to a custodial wallet( I think OP should clear us on this).

If OP is really trying to settle down with Electrum I think he/she needs to know how Electrum  spends its inputs and what he/she can do to avoid  paying huge fee due to spending  of multiple  inputs from Electrum.

Check for guide on how you can avoid making transaction  with high fee
https://bitcointalk.org/index.php?topic=2848987
EDT
Or you can just use multiple  addresses  for your receive

OP you're  making another mistake ,
Trust wallet in not fully opened  sourced(consider  them not even open sourced), so they are not to be trusted as we don't know much about their  hidden codes, it's better you used an Opensourced  wallet like
ELECTRUM
SPARROW
BLUE WALLET

OP is trying to send funds that is in blockchain. com but won't be able to send that's why others suggested to use the 12 word to import in electrum wallet and that's when OP was able to send. So, the issue is already fixed since OP has full control of the funds now. I think the last thing that op should do is to create a new wallet in electrum and then transfer the funds out from the blockchain wallet that is imported.

I always see people complaining about Blockchain.com wallets, it's a shame... The service could be a little better to make the community safer.

Please let us know if you have a solution for your case, it's good for other people with problems to know the way forward to get it resolved.

I hope you get your money back

Please read previous posts before making a new reply.
OP could gain access to the fund and the solution was very easy. Blockchain.com wallet is non-custodial and it gives you a BIP39 seed phrase which can be easily imported into other wallets.

OP, what I would advise you to do is to import your wallet to another self custodial wallet through your keys and see first if your btc is still intact. Just like other people who have read your complaint have answered you, I would advise you to take the useful ones you think are beneficial to you in this situation and see how it goes so you do not lose your btc to hacker's. After you have been able to access your btc, I will advise you create another wallet and transfer it there for your own safety.

OP fixed the issue  already  from one of OP comment

Did you even tried going  through  that my comment  to understand  it because  I don't  think you really  get it from your statements

OP I think the topic should  be locked since you've  achieved your goal.

You can also look for answers to your questions about the Blockchain.com/info wallet in this topic

Blockchain.info/com question (MAIN) (https://bitcointalk.org/index.php?topic=5489371.0)

All you just need is a number of patient and it will definitely go through and try to check if you are not putting the fee right, and it's making your transaction not to go to it will definitely disturb you very much so all you need to do is to calm down and try to fix the fees rightly so that you could be able to send your transaction successful there is no need to panic because you will definitely send your bitcoin successful, just calm down and try to ask a lot of questions so you can get exactly the answer you needed for your transaction go through.