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Rollbit just disabled my account permanently and their reason was that I was using multiple accounts, i have a brother and he has a Rollbit account too, sometimes he would use his account on my PC and Rollbit says that you are using multiple accounts and you should discuss that with your brother and they just scammed us out of around 140 dollars, 70 dollars mine and about 67 dollars of my brother, worst website ever, my advice is "never use rollbit, they will literally rob you" idk why i ever made a Rollbit account in the first place, i also requested to get MY 70 dollars back but they just wouldnt give it back to me, as a website that makes millions in a day, they are just gonna steal me and my brother money also, idk guys, idk whats going on, it just happened to me like 30 mins ago and i think im having a panic attack, because 140 dollars is like 2 months salary in our country and rollbit scammed that out of me, i think now im in massive depression as i have to pay my rent and pay my bills and i have no money because rollbit stole it all, for any Americans and UK people I know you all might be thinking that 140 dollars is nothing but in third world countries thats a lot of money, some people lose millions but this is not right, this is not okay, the worst thing is that I cant even do anything about it

I understand this is a frustrating situation.  Moving forward, having multiple accounts on gambling platforms is not wise, even when it comes to family members, and it is better not to do that to avoid issues.  However, $140 is not insignificant, especially if money is tight.  Perhaps Rollbit could show some grace and refund part of the lost funds considering the circumstances but still, violating platforms' rules, even unintentionally, can bring stiff penalties.  Hopefully Rollbit will reconsider but if not, take it as a relatively inexpensive lesson on following online services' guidelines closely to prevent problems.

And by the way, this is not a scam accusation. Technically, there was no scam since you violated the terms of use of the service.

if they want to ban my accounts they are more than welcome to do so, but they also said that i abused the website and i also created multiple accounts, i understand the part where they say that i created multiple accounts but how did I abuse the website? they did not offer any explaination for the ABUSE PART, I think what they mean about the abuse is that I am a big time Counter Strike match better and i made 150 dollars from just a mere $17 bet because i knew which team would win in the end and out of 20 bets or something i only lost 3, i guess they saw me as a match fixer or something or maybe a very lucky guy and they couldnt bare it so they banned my account and also my brother's, i understand everything about now but they wont give me my money back, no matter what i say to them, idk how to post pictures here but this is what they said to me when i requested my money back


"As mentioned you were banned for abusing our site on multiple accounts.

Here are your final deposit/withdrawal stats
Lifetime Deposits: 15.25
Lifetime Withdrawals: 929.08"


How is making more money that your deposit is an abuse of website? and they mention the multiple accounts thing, idk how to reply to that? 2 people in the same house cant use the same website for gambling because it is considered as "MULTIPLE ACCOUNTS?????" where's the sense in that, i dont care about rollbit anymore neither do i want to gamble on rollbit anymore I just want my 70 dollars back, thats all i care about, and they also stole my brothers 67 or something dollars, i dont care about that i just want MY 70 dollars back but they wont give it back to me no matter what i say

In the message above they say "you were banned for abusing our site on multiple accounts" yeah in here they are saying that i abused the website by creating multiple accounts, but before this they said that I abused the website and also created multiple accounts, which sounds like 2 reasons for banning me, and now they removed the abuse part and neither are they providing any explaination as to why they changed 2 reasons to only 1 suddenly, the only reason i ever started to gamble on Rollbit was because it is not banned in our country and other than this all other gambling websites are banned in our country, i dont know why im saying what im saying or why i even posted here maybe its depression at its finest just doing i dont know what

When you and your brother used the same device and probably network to access rollbit. You put them in a tricky spot, and they will definitely flag your accounts for multi-accounting. How else do you think they are supposed to know that you are just brothers and not a multi account creator?

And I don't think they give you back your winnings since you have already withdrawn more than you deposited. Just forget about it.

Sorry OP, I understand your frustration but you were banned because, according to their terms of service, having more than one account per household/family is not allowed :
You should have informed them about this before letting your brother use your device to access his Rollbit account.

No, this is not an abuse but this basically means that they will not even let you withdraw your initial deposit as you are already in profit (as JeromeTash said above).

they told me to verify my account and they also gave my brother the option, my brother verified his account instantly by providing ID card and address and selfie and everything else they wanted and THEY STILL BANNED HIS ACCOUNT, when it came to me just as i was about to verify they banned my account, they gave us like 1 hour to verify the account and with no timer or anything, when "verify your account" came there was no timer to say that "you have ____ amount of time to verify your account", i betted on Faze vs Navi that happened like 2 hours ago and i was watching that match to see if i win or no, and i won and when i opened my Rollbit account it was disabled, and so was my brothers account, if you are gonna ban the account after you give us the option to Verify the account atleast have the decency to say that you have like "2 hours to verify your account or it will be disabled" my account literally had my rent, my bills, and my food money, thats how much 70 dollars is worth in my country and that is why im depressed and posting here and telling my sob story to people who dont even care

Khaled brother i will agree that me and my brother creating seperate accounts is bad and against rules and i didnt even knew that in the first place and this is the first time im having this knowledge, also most of you are saying that i have withdrawn more money than i deposited and yes i agree to that aswell, hell i will agree to everything here but i just have 1 question, in the gambling world is turning 5 dollars into 5000 dollars illegal? and the 5000 dollars is not considered to be MINE? because i initially started the bet with 5? isnt this what gambling is all about? turning pennies into millions? and this is somehow illegal? card reading is illegal i know dont even say that im saying that to everyone who is reading this but i simply betted on matches that i have no affiliation with and i won 9 out of 10 times, idk if im making sense or no, this was a real punch in the gut from rollbit, im sorry if im talking delusional

You got me wrong. I didn't mean you are not allowed to win and make profit. I just wanted to explain why they showed you those stats (total deposits/withdrawals).
Some casinos when they find out you have violated their ToS, they will ban your account but they will let you withdraw what's left on your account's balance if you have deposited more money than you have withdrawn. Unfortunately, this doesn't apply to your case.

so my careful study and prediction of gambling just Fud me over, i was never lucky to begin with, all i had was my cautious study of teams and then gamble on it, i thinking about doing the same in Roobet, i hope they dont punch me in the gut in the end

This is a tough one since playing from the same household and computer with multiple accounts is banned everywhere. It sends a bad precedent if they make an exception. If someone can get Rollbit in here maybe they will make an exception. This dollar amount is small to cheat a book but more details are needed to see what happened.

I always ask if you can show us bet slips. I like to match up bets with the lines and limits. Can you post your bets.

I would love to show my betslips i will contact rollbit tomorrow and ask for my betslips if they provide them i will post them here because i never took screenshots and i was fairly new to this betting on matches, the only reason i started betting on matches was because the money was tight and i kinda had the gift to read the teams and study them in hltv, so i always had a notion to know which team would win which map, sometimes i would bet like faze would win 1st map and lose second map and then win third map again and it would be correct, its all just maths and calculation after veto and a little bit of luck, right now im about to sleep i will give you update tomorrow

Well, sure the household, IP and so on thing is just as on most other sites, yet it is not a 100% punishable criteria according to their rules.
According to this it might still be possible to use both accounts after verification.

https://www.talkimg.com/images/2024/05/09/rqndC.png

It wouldn't make a lot of sense to confiscate 140$ and lose 2 players because of this. Only if you tried to circumvent limits or abuse promotions, that's a different story.

nice find. Looks like he was betting esports so we need a Rollbit rep to check in.

khaled brother here is the reply from rollbit when i asked them for my betslips

idk how to post images here because im fairly new but here is the imgur link : https://imgur.com/a/xvFJYvo

that’s wrong of them to conceal information. I hope someone can bring them in here.

Rollbit is actually one of few that allows multiple account [with case-by-case consideration]. The more complete clauses of the one being snipped here, reads like this:

https://talkimg.com/images/2024/05/09/rluIW.jpeg (https://talkimg.com/image/rluIW)

However, the limitation and restriction of multi-acc is also further explained in other clause,

https://talkimg.com/images/2024/05/09/rlw7J.jpeg (https://talkimg.com/image/rlw7J)

So, OP, did you and your brother uses any bonus during your stay at Rollbit?

unfortunately yes we did claimed some coupons but we did not know it will lead to accounts being disabled, they could have given a warning like "if you do this again your account will be disabled" and i would have apologized and said i will not ever do that again if it would lead to my account being disabled, but outright disabling accounts without any warning and stealing away the money in rollbit wallet is highway robbery if im being blunt, this is not okay, and i will apologize and do anything if rollbit will give me my dollars back but their every reply is like, "we cant provide further information" "account is permanently banned" "we cant give you your money back" and everything along the lines in which they dont give any real explanation and anything

The terms of Rollbit is available publicly. Haven't you checked this clause (https://talkimg.com/images/2024/05/09/rlVt9.jpeg) before creating your account on Rollbit? Basically, every casino shows similar message on the registration page. It is the responsibility of the players to check the rules of the terms properly, especially the country restrictions and multiple account related terms. Both you and your brother haven't honoured the terms of the casino, now you are addressing their action as robbery!

Then sadly, they're within their right to approach your accounts and statements with degree of suspicion, as they deemed you abused their bonus when you both activated those coupons within the same household. It is a common knowledge that crypto casino forbid multiple accounts. I am interested in knowing how do you not aware of this, given [from what I can infer from your narrative] you're quite familiar with e-sports betting.

Oh, also, I'm a bit curious about this, probably unrelated, but... where you come from, 70 USD is a month of rent, bills, and groceries, right? 140 USD is two months salaries?

How long have you been in Rollbit, again? God, I do hope it's for years instead of very short time, because if you're there just for a month or two, judging from the total amount withdrawn and that 70 USD is one month worth of living, you must have lived a lavish life.

To be perfectly blunt, they did put a warning for everyone to see. It is in their terms of use (https://rollbit.com/terms-and-conditions),  the long and boring document most people skip.  But, that doesnt mean you get a free pass for breaking the rules. You claimed coupons with multiple accounts that violated their terms. They disabled your account. Harsh? Maybe. But its their platform, their rules.

Mahdirakib first up one of my friends is also a gambler and he and his brothers have seperate accounts for gambling and they have been doing it for 4 years now and they didnt get banned so i thought maybe its allowed,

holydarkness you must not have any idea how much a dollar is worth in some poor countries, in my country people do labour work all day for just a mere $1.80 and 4 out of 10 people in our country when their education is completed they go abroad they earn real money and send it back home so that their families dont have to go through poverty for their entire life, thats how much worse our country is when it comes to economy, from your comment i get the feeling that you are calling me a lier, if i was not ashamed of my country i would said it by now, when im playing international video games like RPGs, when someone asks me where im from i always lie, why? because our country is just that bad and its not just me, its everyone, there was gonna be a revolution on 9th May but our army captured and unalived people who wanted to speak up and start a riot for their own rights... maybe you are from a peaceful country where there is freedom of speech and human rights but it doesnt exist here and when it comes to money, dont even ask about our economic system

Nope, I am not questioning whether you're saying the truth or not about how much 1 USD worth in your country, I am not even wondering which country you're from, I'm simply asking how long have you been playing in Rollbit.

I have been playing from November 30 2023 roundabout in Rollbit, a dollar in my country is worth around between 250 and 300, I will not say the exact number because I don't want anyone to know where I'm from and count me in the animalistic feature of our country,

When it comes to Rollbit, there was partly my mistake and partly theirs, I realize my mistake and I'm sorry and I will never use Rollbit again, my only complaint is they could have given some warning before disabling my account with my money in it and when I asked for my money there is no explanation and simply given me "Cold 1 liners" like 9yos.

I have nothing further to add in this forum.

Everyone have a good day except everyone who works for Rollbit or is in cahoots with them

I apologize to everyone if I have offended anyone in anyway

Holydarkness

"God, I do hope it's for years instead of very short time, because if you're there just for a month or two, judging from the total amount withdrawn and that 70 USD is one month worth of living, you must have lived a lavish life."

I was there for 4 months and I apologize because English is not my first language but there was some things that needed done and some family debts to take care of so,,,,, to answer your question in very few words,,,

I bought myself a TV, GTX 1070ti and 240hz monitor, except for the bills and rent and everything, it was a good life for a few months I'm not gonna lie and I enjoyed every second of it

This.

I am not trying to humiliate you for where you come from, no one is, so you can stop thinking that way and repeating that fact every now and then. But, to emphasize the point I am trying to convey, for four months, you managed to gather around 13 months worth of salaries, of which you spent for... I don't think those items are exactly necessary, do they? They're leaning more toward luxurious items.

And now you complained and tell they scammed you and that you asked them for 70 USD because you can't pay rent, bills, and groceries? Because the total amount in your account that's being confiscated are the entire fund you have for those? From those 13 months worth of salaries, you spent them all in those items?

And to address your earlier post about how the blame is partly theirs, I don't think it's necessarily true, they require their customers to read the ToS, and if the customer skipped them then breached one or two of the clause, can they be blamed because they did not put a warning for multi-acc?

So, your friend has inspired you to abuse the bonuses of a casino. You should have learned from your friend that how he and his brothers (maybe alt account) bypassing the anti-fraud system of the casino :). If we look into your lifetime deposit and withdrawal amount, you have already withdrawn 60× of your total deposited funds. Do you really have any funds left on Rollbit which you deposited from your own pocket? Or have you accumulated the amounts by claiming coupons only? When have you made the deposit for the last time on your account?

As long as you are convinced that it is your fault and that Rollbit is not responsible for anything that happened to you, why don't you change the title of this topic? Or at least delete the word "scammed"? Because you are harming the platform’s reputation without any justification. Not everyone will read the details, and many of them will just read the title, which will necessarily give a bad impression.

Please change it and remove the word "scammed" related to Rollbit.

I accept my part of the mistake, I was wrong to not read the ToS, because everyone knows its just one long boring paragraph no one bothers to read, all I'm asking is,,,, is giving a warning such a difficult task???

I will do you one better, I will delete the post instead of changing the title (in 24 hours) only because there is a Rollbit partner that I truly respect, only because of him

One more thing, I know people who are abusing the Rollbit coupon system from like 6 months now, I know 3 botters, 3, who uses script and paid proxies and bots to abuse the coupon system of Rollbit, why haven't Rollbit deleted their accounts and banned their IPs, I'm just asking, I just want to know the answer to this one particular question and after that I will delete the post.

You can't delete a thread, only locking or moving them. Unless what you try to convey is deleting the opening post and all of the posts you have on this thread... which actually will make things worse than it already is. I think just editing the thread title and locking this thread is enough.

With all these stories, it is almost clear that you are a part of those abuser. You should use yourself as a warning to other abuser of your group. Nowadays, every casino has strict rules against multiple account usage. Where you have abused the bonuses from same household and device with two accounts. Move on man, you aren't going to get anything back. The warning was always there (in the terms of the casino), you just ignored it. You aren't an honourable customer of the casino that they will tell you privately about your offensive activity.

I have to appreciate the way Rollbit mods or customer support changes the topic instead of giving a straight up answer, if you think I was one of those abusers then why am i posting here? i would simply say in my mind that ( DAMN I GOT CAUGHT ), the Abusers im mentioning are not my friends neither I have any affiliation with them neither do I care what they do or they dont do, I live by one rule, Live and let live, but im pretty pissed here that someone who is ACTUALLY ABUSING THE COUPON SYSTEM is not getting bans and then theres me... who unintentionally broke the rules is getting banned without any warning or getting some amount of his money back, and if you really are a Rollbit mod or whatever then you must know that you cant claim coupons on the same IP, so the question is how did my brother claimed it? he used mobile data, totally different internet, sometimes he would be out of the city and miles away from home and claim a coupon, well nothings gonna come out of this.

How about actually answering my question without changing the topic this time?

The only reason i posted here was because I saw this specific post

check it out : https://bitcointalk.org/index.php?topic=5485088.0

when did this guy abused the staff that y'all voided his money?

and its $1300, not mere 70 like mine

and also the reputation of a specific company will only be ruined if THERE IS SOMETHING WRONG IN IT, If y'all were such friendly people, I would have never posted and neither would have the guy above.

I think you understand things wrongly here. First, I assume post above is addressed to Mahdirakib. He's not mod of the forum or staff of rollbit. Like us, he's someone who frequently oversee scam accusations raised on this forum. And we oversee things from a neutral ground.


And to address this, as said above, we see things from neutral ground. People on this forum are more than friendly and welcome to scam accusations, but if it's a baseless one and/or the one where the accuser is the one wrong here, do you actually wish people will blindly ignore those facts and support the accusation? Pressing the casinos for what's actually unfounded? That won't be fair, will it?