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I bet at sportbet.one for a week from apr25, deposited 0.92 eth and withdrew 1.52 eth sucessfully.

Then had 3 pending bets left when they cut my account limits, they didn't settle them after 2 days of the result and after speaking with live support they told me they were having some issues. and would settle everything within 10 days..

another week after that conversation, they have now cancelled all 3 of my won bets, not returned the stake to my balance. basically just stolen the money, here's the cancelled bets:
https://prnt.sc/S5WGelBDSgEN

they then accused me on live support of various vague things:
- bets are made by a group of clients acting in a coalition to bypass the restrictions established by the betting company;
- the client is suspected of using any software that automates the process of setting bets;
- the client uses the game account to play in arbitration situations;
- the client abuses the loyalty programs.

I have done none of these things, more than happy for them to come to this thread and provide what 'proof' they have of me breaking their terms and conditions, I will post my entire bet history below:
https://imgur.com/a/FhkmvcI

Looking at their recent trustpilot it's spammed by people having the same issue, stay away.

apart from the screenshot you have already shared, would you mind also sharing screenshots of the you had with their support where they accused you of the things you mentioned?

they have an ANN thread  (https://bitcointalk.org/index.php?topic=5177893.140) but from the looks of it their forum representative is not that active here in the forum, the last time their representative was online was last April 29, but they didn't post anything. anyway, I sent their representative a PM informing them about this case, perhaps they can further elaborate what was the issue before they cancelled your bets and started to accuse you.

You can not prove that you have not done any of it too. In the case of group betting, sportsbook have tools to detect abusers but for legal reason they can not share evidence.

I have been seeing some scam accusations come up against this casino in the recent times and I wonder what the casino representatives in the forum are up to. The last few complaints in their ANN have not got proper answers. Such cases are hard to resolve since we don't know much about the findings that show that you abused the games.

OP you can also raise a complaint on askgamblers and see if they can share how you violated the TOS to the mediators - www.askgamblers.com

So everyone is now guilty until proven innocent, do you know how much power this gives casinos?

Is there a 3rd party who can verify their claims, surely something like that must exist.

The live chat doesn't save any conversations on my side.

It's not your fault if you are a real victim. This place has a lot of history to bring justice for the victims, on the other hand there are a lot of cases where people abused the generosity of the forum members and tried to take advantage to steal from sportsbook and sportsbook was the victim.

Someone here already said, you can reach to askgamblers and try to resolve the case there. Perhaps they have special authority to bring some information for you.

What’s ironic to this casino was they are claiming that they are the first decentralized casino yet they still let users create an account and deposit on it first that makes it still centralized because they have control on the users funds.

The thing is, arbitrage betting is very hard to deny once casino already accused you with this because they will not disclose the evidence in the public unless they allow to discuss this issue on mediator website like Casinoguru.

I don't know how decentralized casino, sportsbook truly works but I never seen a gambling platform which is decentralized and there are no centralized developer team. Even with bitwinup there are some sort of control from the developer although the transactions are happening on chain.

I don't think calling a web3 casinos as a decentralized casinos is true to its core. They're more like a semi-anonymous casino, where player does not need to provide ID and can conveniently connect through wallets.

However, much like you said, some elements are still centralized. They still pool funds [and I assume they have full control of this pool] to take from loses and pay the winnings, and they still collect sensitive data like device fingerprints and IPs to identify abusers, of which the data [I am somewhat sure] are stored centralizedly.

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OP, if perhaps the discussion here is a bit unclear to you due to your unfamiliarity with CasinoGuru and other arbitrators, they act as a mediator where casino and player can share private information in confidence to get situations sorted out.

Many casinos prefer to get things resolved through such platforms when they have to provide sensitive data like their method of detection, their findings of multi-acc, or KYC-related issues due to an option that's offered by the platform where evidences can only be seen by limited eyes.

As such, as other suggested several times on this thread, perhaps you're interested to escalate things to CG, and sportbet.one's team are willing to share their findings with the arbitrator to get validated and verified.

I thought decentralized and web3 are the same thing. I must had a confusion in differentiating these two [if they are two]. What's the difference?

Is this your second complaint against Sportsbet.one? Looking at your bet slips I've seen this one before. Do you know what their limits are for esports?

It's his first compliant against Sportsbet.one as far as I know. There is a duplicate complaint in their ANN thread too. OP's very first complaint against a casino in this forum was involving Esportsbet.io (https://bitcointalk.org/index.php?topic=5455529.msg62523032#msg62523032) though we don't know if the issue got resolved.

Hi guys. The OP has clarified everything by himself. Nothing to add... We can't disclose how our fraud detection algorithm works.

It's my first compliant but yeah I posted on their official megathread thing.
Their limits on esports are whatever I was betting, most of the time betting the max I could.

The issue with esportsbet.io was never resolved, I got scammed for 1.2btc by them.

good talk! glad you had a lot to add here

Thank you for the info, I will try that out!

It’s nice that you jumped in the thread but you have to give us more than this if we are to agree with you. He’s making limit bets in esports. This means if he’s cheating he’s almost always using a bot. Is bot use what you are accusing him of? If not he’s innocent.

Of course there are other things that can go in conjunction with bot betting such as multi-accounting making the exact same limit wagers but it really comes down to bot use or proof or multi-accounting.

No one needs to know your algorithm but we need the exact allegation instead of a blanket accusation. The OP can’t defend himself if he doesn’t know the exact allegation.

@OP and logfiles, thanks for the clarification.

Ahh, my apology for the confusion. I was not trying to say that they're different things [at least far as I know]. My post was intended to convey a message that there are several elements of these decentralized casinos that's still centralized [as explained further in paragraph 2]. If I may revise my first sentence, it would look like this,

"I don't think calling a web3 [decentralized] casinos as a decentralized casino is true to its core as in in a verbatim or extremely literal way, and can not be taken literally as a decentralized system, like dex exchange [forkdelta].They're more like a semi-anonymous casino, where player does not need to provide ID and can conveniently connect through wallets.
[...]"

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Do you mind to provide them to an arbitrator, though? They can keep those evidence related to your algorithm private, just for the arbitrator's eyes, which they'll use to verify and validate your counter-accusation.

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OP, suppose the casino are willing to get it escalated to an arbitrator, please choose one and stick to that one only. If you both agreed to a mediator, their findings and ruling will be considered final and bindings to both parties and you two should honor their decision.

That is fine by me, I'm willing to go along with that.

To make it easy, do you use bots? In a case like this that is normally the claim, electronic means.

edit, I hope that the OP isn't using a bot.

I am not using a bot.
I don't even think there's such thing as a bot which can place value bets, how would that even work?
Sounds like something made up by betting sites

A lot of people do use bots. Doesn't seem you are doing anything wrong unless these lines are way off where you are betting into bad lines.

I have spoken to a lot of profitable bettors in the betting world and not one person has ever mentioned something like a betting bot that just wins you money.
How would this even work? I've been betting for a living for 6 years now and I can tell you this is not a real thing.
Unless you mean a betting model that runs data and gives projections, but I don't think this is what you mean either.

Also can you elaborate on betting into bad lines? For example in my cancelled bets Seattle Surge @ 2.58 I would say is a value bet.
Am I not allowed to bet this line on their site because I think they have priced an incorrect line?

I know lots of cases where people have used bots. Bad line would be a line of 2.58 but they mistakenly put up 3.58. This type of bet should be voided. I forget what the normal percentage is that's used but normally they use what should be the no vig line and if it's off by a certain percentage then it's a bad line. I'm searching for an article that explains it much better than I'm doing here.

Okay like a stale line I see what you mean, no I didn't bet on any of those.
Their prematch sportsodds are just pinnacles lines and their live odds are the same as bet365.
Not sure if they use the same software or are scraping the odds, but it's all the same shit.

Not really much 'abuse' I can do there, if I could beat pinnacle or 365 live using a bot I would move countries and become a millionaire.

If you are betting Pinnacle and Bet365 lines then they should pay you in full. Sportsbet.one probably uses their API.

Umm... a tad bit curious and bemused, how exactly do you expect OP [or anyone else] to answer this?

The answer will most likely always a "no", even if someone actually did use bot. They fully aware that the usage of automated service is against the platform's rule, I don't think someone will admit such violation and dig their own grave.

Wouldn't it be easier and more transparent to analyze OP's betting history and rely on your analysis whether OP used bot or not instead of asking him that?

You are 100% right. He’s using Pinnacle and Bet365 so he’s probably just a value bettor. Sportsbet.one needs to prove he’s using a bot or pay him. The only thing that bothers me is that the OP is smarter than he’s portraying. He understands bot betting but I have no idea if he’s using a bot or not.

Couldn't his betting history tell us this? IIRC you said once about how certain pattern of bets [IIRC it was about a consecutive bets that's made on low market league, but my memory is very vague on it] can give us an idea whether a player manually placed their own bets or use automated service?

Betting history is always the first thing that I look at since it can easily clear a player. If a player is betting major markets at widely available lines, he’s not using a bot. It’s tougher to say a player is guilty when he’s value betting esports. This is an exact situation where bot players can live. We aren’t 100% sure if he’s finding the lines on his own or with a bot. If Sportsbet.one can’t prove bot use, then OP should be paid. Sports.one can then ban him if they don’t like his action.

It ensures I was not wrong 😂. I thought I messed up LOL
It's more clear now.

Per my knowledge when a sportsbook ban or penalty an account, it's not the sportsbook itself but the sportsbook provider who order the penalty. The sportsbook only response to it. I think it will be more easier for Sportbet.one to allow the arbitrator to communicate with their sportsbook provider.

Betting history from one sportsbook is not going to help to make a conclusion.

/*edited*/

The player's betting history says that the only two things he could be guilty of is multi-accounting or bot use. The player had a small limit in a small market and made max bets. The odds provider just profiled the player based on his betting history and set his limit. There's no need to get the odds provider involved unless there's a claim of a bad line. The book needs to prove bot betting or multi-accounting.

My goal in asking for betting history was to get the player cleared fast as in the last BC.game case.


https://bitcointalk.org/index.php?topic=5492899.20

In the case of arbitrage betting for a sportsbook it's not possible to know if the player is arbitraging especially if he is using more than one betting platform. But the sports provider can detect it easily when the same player is using more than one sportsbook that they are working as provider.

Let's understand an example. Sportsbook A, B and C can have same sportsbook provider. A players is using all these sportsbook to bet in win - lose - win market to benefit from the odd. Individual sportsbook will have no data of what is happening in other two sportsbook but the provider can see all data together and easily can detect the player is benefiting from arbitrage betting. The provider flag the player and order all three sportsbook to ban the user from their platforms. Sportsbook have to accept it if they want to stay with the same provider.

The books using the same provider use the same odds which means that you can’t arb. To arb the player uses books with different lines. Also when you arb you need to bet more than $200 on both sides to make it profitable. And to prove a player arbs, KYC information would be needed at both books. It is semantics in a way since value betting is the same argument for the book. They are saying that the player could arb using another book if wanted.



But you are right in that the book profiles the player, sets limits and the book gets that information. The OP gave us enough information in this thread to figure out what the book is looking at.

You are not wrong but I think you are not considering the odd changes.

Arbitrage betting needs patience. In an sport event odds are changing all the time. Going in favor of a side or against it depending on the information of the market. An arbitrage bettor waits for the changes and once it is in a good point for him to place another bet in the different side, they can easily use another sportsbook instead of the same one so that the same one can not blame him for arbitrage betting. It's much easier for the live match than the pre-match odd selection.

You aren’t going to make the most profit buying back in house. If you are that good at predicting line movement then you should just be betting one side. There are sites out there that show arbs every day using two books. Some sites call it sure bets. Even if you do it your way and wait for movement, having a provider with different lines will be best. Most people that arb are putting up more than $200.

If the OP is getting a ton of money down on the same bets then he is multi-accounting or working as a team. Once again it comes down to looking at bet slips from all involved.

I have no idea what's even happening in this thread now.
I do not use a bot, I am not arbing, my bets are just value bets on mostly esports.
I did not multi-account, I signed up to sportsbets.one which the same email I signed up to bitcointalk 7 years ago.

I also do not understand bot betting as you mentioned I do before, I still don't believe this is a real thing lol

is your case being heard at casinoguru or askgamblers yet?

I have a case open at casinoguru, it did not let me submit a complaint before but it worked now.

Casinoguru emailed back saying they don't have a branch dealing with sports betting complaints.
Does askgamblers deal with sportsbetting complaints?

not sure but definitely try. They have been successful.

They don't seem to have sportbet.one on their list and doesn't let me create a case against them unless they are on the list of casinos.
Also looks like they do not have a sports betting branch.

CasinoGuru does not mediate sportsbetting-related cases. They will not handle the case.

AskGamblers does mediation to sportsbetting-related cases, so yes, [to answer OP's question above about sport betting branch] they have that "branch", but apparently sportbet.one is not on their list.

I initially suggested a mediator because I take a quick look at AG and found sportbet (https://www.askgamblers.com/online-casinos/reviews/sportbet-casino) is on their list. I didn't take a deeper look into their page. Upon looking at them just now, it came to my awareness that not only it's sportbet[dot]com [not [dot]one], it's also terminated from AG due to the lack of response.

There are other gambling ADR bodies besides AG and CG, but I also didn't find sportbet on them.

Thanks for the help anyway, probably a dead end now