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Hello, unfortunately I am another victim of this damn Sportbet betting house.

Yesterday I registered at this bookmaker, deposited and received a sports bonus, I placed my first bet in favor of Ateltico de Madrid, I won that bet and from then on I placed several bets on the main championships such as Italy, France,... respecting the terms and conditions of the bonus and at the end of the day I reached the end of the rollover with a balance of around €1300.

After that the problems started, right after my last bet, my balance was completely withdrawn, I spoke several times on the live site and they informed me that this was common practice and that they were just checking if everything was ok.

This morning I logged into my account and only saw that they credited me with the exact amount of my deposit and that I was missing around €1100. I went to the live chat several times and the last time I went they informed me that I violated terms and that the bonus balance was canceled for these reasons. I was surprised and insisted that they give me proof of what they accused me of, but they said I should send a message to get more information. I sent a message and so far I haven't received any response :(

These things are unbelievable, the ease with which a bookmaker steals money from us, accuses us of breaches of terms and does not give us proof of this, on top of that a bookmaker who does not even ask us for identity and residence documents to prove our identity and then do this??

It's unacceptable, I was only in this house for 24 hours and it was enough to be robbed in this aggressive way, the old story that if we lose we are good and esteemed, if we win, they improvise false accusations with the aim of stealing customers' money, this is shameful

If anyone wants, I can send them a list of all my bets and my account statement so they can see it and proof that, at the end of the completed rollover, they will withdraw the bonus at their pleasure. :(

I have little more to say other than that I was robbed by sportbet.one

I only spent around 24 hours betting on this damn house and it was enough for them to steal around €1100 from me :(

Your betting history will definitely help.

I will be happy to place attachments here with all my bets placed, but how do I do that? I don't see an option to attach an image in the topic, if you can help, thank you. thanks

I managed to find a way to put all my history in this betting hunt here, in these images you can see all my bets that I launched while fulfilling and finalizing the bonus rollover.

https://mobidrive.com/sharelink/i/7Enmw7EKLgYBwh3brlGLjh599vCk5sTssMAO5G0g1b69

https://mobidrive.com/sharelink/i/7Enmw7EKLgYBwh3brlGLjh6RB4YhxkYhxqA873KxyKiY

https://mobidrive.com/sharelink/i/7Enmw7EKLgYBwh3brlGLjh6I9lV7pwvmpwwvbrmIOeFV

Thanks, one more thing, what were the bonus terms?

The terms of the sports bonus I played are 10x deposit plus bonus at minimum odds of 1.40

I leave an image of the terms of the blessing and I also leave an image that proves that I reached the end of the rollover without any problems, after finishing the rollover that was when they stole my money :(


https://mobidrive.com/sharelink/i/7Enmw7EKLgYBwh3brlGLjh3cXtfgyPrqbsyUV3tcRW5V

https://mobidrive.com/sharelink/i/7Enmw7EKLgYBwh3brlGLjh7BNaaNWnY9ysYbiuLWVuuF


thanks.

I am reuploading those image above to talkimg (https://talkimg.com/).

OP, can you see to it that the next images you provide to be uploaded to abovementioned image hosting? It's made by one of our forum member and it'll help other member who'll quote for visibility by a lot.

https://talkimg.com/images/2024/05/26/LRRIm.jpeg (https://talkimg.com/image/LRRIm)https://talkimg.com/images/2024/05/26/LRT5W.jpeg (https://talkimg.com/image/LRT5W)
https://talkimg.com/images/2024/05/26/LRFTC.png (https://talkimg.com/image/LRFTC)https://talkimg.com/images/2024/05/26/LRN1b.jpeg (https://talkimg.com/image/LRN1b)
https://talkimg.com/images/2024/05/26/LREev.jpeg (https://talkimg.com/image/LREev)

Ok holydarkness  , thank you very much for your help and your tip :)
This way the images are visible to everyone :) thank you very much

What exactly are the conditions they accuse you of violating? Didn't they identify the violations you allegedly committed? They must tell you exactly what the violations are.

Unfortunately, these complaints are always repeated in this section. There are dozens of similar stories here. After making a profit, the site deletes the profits or bans the users. Unfortunately, there are no laws regulating such matters, and all you can do is contact support to find a suitable solution.

Yes, I questioned them to identify which terms I violated, but so far I have not received any response. They were not and are not clear in telling me what it was, because in fact nothing could have been and if I really committed it If there is an error, then identify it and provide proof of it.

I can't say more than what I'm saying, my experience in this house and betting was about 24 hours and this happened to me, I deposited, I receive a bonus offered by them, I make several bets normally and respecting the terms of the bonus, I finish the rollover and in the In the end they cancel the bonus, stealing me around €1200.

 You can see in the images I posted here my entire journey in this damn betting house, an experience of around 24 hours, no more than that.

yhiaali3 ,What you say is true, there are many similar situations like mine, but we cannot remain silent, if we are harmed and robbed in this way, we cannot remain silent, on the contrary it is our obligation to publicize so that other people are alerted to the dangers of betting houses like these and of course we can always find help in these moments when we are unarmed and heavily harmed. The truth is that betting houses like these always do what they want with the aim of harming the customer and then we are at their mercy without having any protection :( but these sad episodes have to be reported and publicized for the good of everyone.

I leave here the answer that they sent me via email, a response that says nothing and proves nothing :(

They just say this and their customers have to put up with it and are harmed without being able to defend themselves or recover the money they shamelessly steal.

I registered last Saturday at my home and on my PC. Nobody uses my home PC anymore, just me. I only spent about 24 hours playing at this bookmaker according to what I reported and showed here in the topic.

So far they haven't asked me for identity documents, residence documents, selfies, skype verifications, they haven't asked me for anything or any type of verification and now they say that the reason for withdrawing the bonus is that I have duplicate accounts?

  This doesn't make any sense at all, so please publicly provide proof here that I have duplicate accounts, come here and show all the users on this forum this proof of what they accuse me of.

I challenge this crappy Sportbet.one betting house to come here to this topic and provide proof of what they accuse me of and also explain why they don't ask me for a single document to prove my identity, if they have doubts about me or If I have several accounts, then one of the best ways to prove this is to analyze my documents, right????

I want, and we all certainly want to see proof of what they are accusing me of, that this proof be given here in public in front of everyone!!!!!!!!!!!!!!!!!!!




"Hello,

Your bonus has been voided due to violations of the following rules of our platform:

- All customer offers are limited to one person, family, household address, email address, telephone number, IP, or shared computer, e.g. public library or workplace;
- Multiple accounts are not permitted. Creating more than one account with sportbet.one in order to claim any bonuses is deemed as bonus abuse and may result in confiscated funds;
- If it's discovered that a group of players are using the same betting patterns and are connected via (but not limited to) location, device or IP, sportbet.one management will at its own discretion have the mandate to confiscate bonus winnings and/or deposit.

The full text of the rules can be found here: https://sportbet.one/rules/bonus.

Best regards,
Anthony

Can you perhaps post this email in form of screenshot? That way, its validity will be more reliable. If you'll do so, please make sure you covered any personal information within that screenshot that'll reveal your personal identity [email address, name, etc.]

If this is all really a simple misunderstanding, that you never created an account with them before and no abuses of bonus ever happened, I'll try to invite their representative here, just to be sure that it is indeed a misunderstanding and mix-up that they can sort out from their side.

I leave here the image of the email that sportbet.one sent me.

Yes, it would be good if all this was nothing more than a mistake on their part, but it is more than clear that their objective is not to pay and steal money from customers who are winners.

I don't have, I never have and I never will have, duplicate accounts and when registering at this bookmaker they only ask for an email and password, there is no further information in the profile which is even more ridiculous, if they have doubts regarding my person and my identity , so why don't they ask me for documents and why don't they give me a rigorous check? This doesn't make sense, being accused of double accounts by a rubbish bookmaker that didn't even ask me for documents to confirm and verify my personal information.

I also didn't abuse the bonus and it would be impossible to abuse the bonus, as I only bet for 24 hours, received a single bonus and completed the entire rollover.

It would be great if these thieves came here publicly to explain this whole situation and also show proof of what they accuse me of! Faced with so many doubts, nothing like them clarifying everything here publicly, that would be great.




https://talkimg.com/image/LErL8

I am reuploading the screenshot with small edit, removing identifying information from the image. If you don't want to have those personal information to be revealed and accidentally had them displayed [though I've asked you to cover those parts] I'll urge you to edit the post above mine and delete the link.

https://talkimg.com/images/2024/05/28/LY3y8.jpeg (https://talkimg.com/image/LY3y8)

I'll try to notify their representative through PM. Hopefully they will address the matter here.

Hello, thanks for your help holydarkness , but there is no problem that my data is visible :)

Ok, we will then wait for this bookmaker that is stealing from me to speak publicly about this situation, I will hope that everything was a misunderstanding, we will soon see if this was a misunderstanding or if it is a way that these bookmakers betting has, to shamelessly steal from its customers.

Hello, @holydarkness Do you have any feedback from the bookmaker Sportsbet.on? Have they agreed to come here and explain everything that happened and publicly clarify everything about the money they stole from me?

It would be great if they gave public proof here on the forum of what they accuse me of.

Almost a week has passed and they haven't said anything to me via email either. I've already requested proof and they haven't even responded :(

It's starting to be more than proven that this Sportsbet.on is a pure scam :( thieves

Hi, unfortunately I haven't heard from them yet. However, it probably [and hopefully] simply because they haven't been online since 13th of May, and rather likely to not notice my PM. Let me try to reach them through telegram in the morning.

Ok, thanks holydarkness  :)

Hi, sorry that I was a bit late than what I promised earlier, I was rather busy handling my IRL situation and got engaged in other matter with other forum members when I got chance to get back to the forum. I've sent the notification just now. Let's hope she can help us and... doesn't block me instead, LOL.

https://talkimg.com/images/2024/06/03/cdd9T.jpeg (https://talkimg.com/image/cdd9T)https://talkimg.com/images/2024/06/03/cdXso.jpeg (https://talkimg.com/image/cdXso)
https://talkimg.com/images/2024/06/03/cd2bN.jpeg (https://talkimg.com/image/cd2bN)https://talkimg.com/images/2024/06/03/cdaSa.jpeg (https://talkimg.com/image/cdaSa)

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Edit: got a reply that she'll try to pass my message to the person in charge to handle this.

Ok, thank you holydarkness for your insistence and help :) Let's wait for them to come here and clarify things and show proof of what they are accusing me of.

It could be that everything was a misunderstanding, as there is no reason for them to steal €1200 from me :(

Let's wait and if they don't give me my money back I'll probably have to ask for help to open a dispute against them, they can't steal customers like that at their pleasure :(

Hello everyone, my name is Jess, head of customer success department.
I apologize for making you wait for the reply. We've found out about this thread recently.

Regarding the above, the player clayton77 is right we do not require any documents upon registration. On the one hand, this is our advantage because we want to provide flawless service for players, on the other hand, it is our disadvantage because we constantly come across such cases as here.

This is a classic case when players create several accounts to take advantage of the bonus wager. To prevent this from happening, this is monitored by our risk management department and the anti-fraud system. Clayton77 was spotted in the list of other players using the same strategies for sports betting to complete the bonus wagering requirements quickly.

We do not disclose the details of investigations to prevent abusers from using this information for their purposes to bypass our anti-fraud system. For obvious reasons, this may cause financial losses to our company.

But, regardless of these circumstances, we returned his deposit in full.

If I may clarify the part of your post that I underlined, your team put him on the list because he shares the same strategy like other abusers, i.e. betting pattern and preferences? How possible is it that your team detected wrongly? Has the similarity been confirmed with other "incriminating" evidence like similar IP and device fingerprints?

Hello @SportBet.one your arguments are worth zero, please provide evidence of what you accuse me of! be serious and honest.

It's easy to see that you cancel the bonuses just because, because the customer makes money playing the bonus and then you don't want that. It's simple to explain.

I only have one account and you certainly know, and what is this conversation? Are my bets strategic? what strategies? I made completely normal bets, most of them live, I've already posted my betting history here and everyone can analyze it, what strategy does my bet have? And now you evaluate a customer who has only played 24 hours at your bookmaker based on the speed or slowness with which he bets? but what is this?? be ashamed, please be honest.

It's more than obvious that you withdraw the bonus at your pleasure, the customer who wins is not welcome in your rubbish betting house, so you try to argue this and that to steal the money!

You are pure thieves and scammers, you are the ones who use strategies to steal customers,................

I challenge you to put proof here and if my bets, which were almost all live, are identical to others, then put that proof here, for all users of this forum to see, are you afraid of that???????????

You are thieves, I put here the evidence of everything you did to me and reported everything without fear. So now, put here the proof of the falsehoods you speak, we all want to see it............

OP, in case you missed this because you didn't follow their ANN thread (https://bitcointalk.org/index.php?topic=5177893.0), their representative just replied me there, addressing my post that reminds them about this thread. They're currently taking further investigation for your case. Please have more patience, if that's not too much to ask.