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I'm registered in 2023 in Shuffle Casino, I gamble a lot.
In the end of 2023 I decided to self exclusion my account and really I forgot about the airdrop, I tried to recover my account but shuffle refused (of course...) really sad, but ok. No problem.
But my surprise was I found my KYC picture, and some KYC information Which I sent exclusively to the Shuffle team, circulating freely among users on Telegram and in the casino's chat.

My KYC personal information was leaked by shuffle staff to users in shuffle casino.

Am I going crazy or is this worrying?

Shuffle Casino Team Leaked My Personal Information to users across Telegram
Some informations leaked

- Full name
- Address
- national id number
- KYC picture
- selfie provided when I changed my email address

https://www.talkimg.com/images/2024/05/29/LybKz.png
https://www.talkimg.com/images/2024/05/29/LyKf5.png

I'm just sharing what happened to me, from what I understand some users are friends of the Shuffle team and have privileged access to certain information. That wouldn't be a problem if There were ethics on the part of the casino .

This is my report of extreme concern regarding the safety of the players in this place. It is definitely a very dangerous casino.


Has anyone had a similar problem with Shuffle Casino?

Sorry for my bad English. And yes I registered here to post this review, I'm searching ways to make it more visible. This was a shock for me.

You information was leaked on social media like Telegram? Then show us proof which can be used as an evidence that what you are alleging Shuffle for is true or not.

If you are tired of KYC casinos, you can go for web3 casino like https://metawin.com/. Just connect your wallet and start gambling. I will advice you to have a separate wallet for it and not your main wallet.

Yes my information was leaked and post publicly in casino chat. And other info is circulating among users in telegram
I had to blur my information but it is now possible to get an idea of ​​what happened.


https://www.talkimg.com/images/2024/05/29/LybKz.png
https://www.talkimg.com/images/2024/05/29/LyKf5.png

Sorry I don't know how to attach the image correctly here. I'm worried about my KYC info circulating in the casino chat.

In fact I was very angry when shuffle refused to re-open my account. But it's Ok it's on the TOS. I talked a lot of shit to staff members, but who hasn't gotten frustrated and angry? Online casino team members should be prepared for this type of behavior. But that's not the reason to leak my information to others users. This is very serious.

Not sure if this is real or not, but if it's real, then Shuffle casino really fucked up.

You said that they spread your personal information across Telegram, but the images you provided only on the casino public chat.

Few days ago some people are trying impersonating Shuffle casino (https://bitcointalk.org/index.php?topic=5262141.msg64130961#msg64130961), not sure if there's a correlation with this thread.

Since they have an active campaign in this forum, I believe they will reply soon.

I wish it was a lie. But unfortunately it isn't. Shuffle is the casino that has the most toxic and extremist community on the Internet Spend 10 minutes in the chat and you will see all kinds of atrocities

As for what you said, it has nothing to do with it, I don't fall for scams.Unfortunately my information was leaked from within the shuffle team. And apparently there's nothing I can do.

You forgot about the airdrop? Really!! Is it airdrop that is needed to have access to an account or password? Please, I will like you to clarify me on this.

You said you were refused access to the casino, right? So how then were you able to noticed that your personal information were leaked by the casino staff on the chat room?. Because, I will also like you to clarify me on this too.

All I could see is a covered message from a user named Simba, and if this is true, then it will be really too bad for a staff of a casino to share confidential information to the third parties/public.


It is indeed a pleasure you brought your complaint here, as I'm sure Sir "Little Mouse" will make this known to the owner of shuffle for them to revisit your case again, helping you have access to your funds.

Shuffle recently experienced an impersonation attack on social media. I’m not sure whether this user is telling the truth or not but I wonder what will be the benefits for shuffle casino to exposed their player KYC specifically OP which is the only one experiencing this issue.

There’s a possibility that OP himself exposed his KYC on other casino claiming that Shuffle itself is the one doing it. Probably he is riding the chaos which Shuffle recently experienced from bunch of attacker.

This accusation doesn’t make any sense. There’s no way to prove that Shuffle itself publish the KYC or the OP assuming that he is using other people KYC that he purchased.

As for my funds, I'm sure they won't allow it. The staff at this casino love to hate me.
This player is friends with several team members and has free access to a lot of information, including obtaining my data.
As I said, I have always been a regular player. I actually liked the platform. But after the launch of the airdrop, when I found out that I couldn't have access to it due to my self exclusion. I started to realize that they don't care about anyone. They left out a player who was loyal since the platform's inception. Even though I was excluded, at least I could have access to the airdrop....

But no. No. And no shuffle throw your users in the trash.
But now what concerns me is information security.

I don't know if anyone has already suggested this but there is a Shuffle ANN thread where this can be reported to.

I have a simple question to ask you. Are you pained that shuffle didn't grant you access to their airdrop? If you already self-excluded from the casino, isn't it possible that sending you emails about promos, bonuses, airdrops would be part of the exclusion package as well? In my estimation, this is not about loyalty but it is about, the fact that they are keeping their end of the "self-exclusion" contract. I think they care about you and know that the airdrop make you break your self-exclusion - however it works.

I would definitely like my airdrop considering the huge amount of money I spent at this Casino. But this is not the main point of the issue. What really worries me is how my data It ended up in the hands of the players.

Right now there is no proof that those information that were being spread in the casino’s chat weren’t from you.

It’s hard to believe that they would single out a customer’s information and share with others - and not just an ordinary customer, one that was deprived of an airdrop. Unless otherwise proven I’ll just take that data that was being spread as a means to harm the casino for not giving you their airdrop.

What I see is only evidence that you provided your personal data to the shuffle platform. But what I want to know is, how do you prove that this is the only time you have shared your personal data? What if you have already used your personal data on another platform? Can you prove that your accusation is true?

I think it is possible that your data has been shared in other media and misused by certain parties, which may not be the party you are accusing.

The point is the user in the screenshot is a well know high roller i this chat this user for an example can spam freely in the chat, talk about racism, n#zism and not get muted. He knows everybody from Shuffle he got my information from a Shuffle Staff member with my private selfie who I sent exclusively to shuffle support. Yes, my personal info isn't only in shuffle but my selfie yes, I sent only for shuffle due to a email address change once.

Hey - Shuffle takes the privacy of our users extremely seriously, and there has never been a breach of that. Please send through proof of these details being shared by Shuffle staff, because I can guarantee that this has never happened. It seems like you have a separate issue with Shuffle (the fact that you self-excluded and we didn't reenable your account, which is a regulatory and responsible-gambling obligation that we have, which comes before any other preference you/we may have), and as a result you're attempting to bring us down by suggesting that we had some involvement in your personal details being leaked.

This user you screenshotted was banned from chat for attempting to dox you. I would recommend you consider your personal opsec and try and think where you may have shared these details externally, because I can assure you that this user did not attain these details through Shuffle or our staff.

There's your answer OP.

I think you have a personal vendetta because of the inability to gain the airdrop and you used the "leak" of your information to get your revenge. That's just wrong.
Try to remember where you shared your information too. Maybe you also registered in a different gambling site or you joined another airdrop that needs KYC. Those are possibilities. Clear your mind first and then maybe you could remember where you last filled in some information. You are a gambler, I really doubt you are using just one gambling site. Most gamblers have one more account especially if they cannot find their luck in the previous one.

If you are not satisfied with the answer above then I guess you could talk to the user above privately to clear things up.

Wow wow wait you said your information was leaked and even a picture of you,are you sure about this cause I don't think shuffle casinos will want to expose or leak out users identity or information,cause they prioritized on  keep user's information private and safe from hacks and scammers, so I don't know if your just trying to create a content with this thread cause it's obvious and your thread should have contained pictures or evidence of the information leaked.

OP Shuffle Casino's representative has posted his comment on this thread and I believe that's more than enough to prove that they aren't unreliable as a casino. I believe the leaked data which you mentioned in your thread were leaked from somewhere else instead of Shuffle.

If you haven't KYC approved your accounts on other sites then your thread may have some weight but if you have KYC approved on other sites as well then you can't blame Shuffle because your data could be shared in another site's breached data.

I confess that I can't see where there is proof that Shuffle Crypto Casino leaked your personal data, all I saw in this thread were photos of dialogues made in a chat, I don't know if they are dialogues from the Shuffle Crypto Casino chat or not. but they are not proof that Shuffle Crypto Casino has leaked your data, in a case like this, it is very difficult to prove that the casino is involved in the data leak, because to be honest, I see no reason for a casino to leak a customer's data,

 This is not advantageous for the casino, it would only destroy the casino's reputation. people are afraid of seeing their data leaked on the internet, if a casino X or Z is being accused of a scam, even then there will be stubborn people who will use the casino that is being accused of a scam. but if the same casino was accused of leaking people's private data, then that casino would lose customers and not have new customers. Casino owners are well aware that leaking customer data is something that would destroy the casino itself. That's why I highly doubt that Shuffle Crypto Casino would leak your private data.

Had to check around the internet if anybody else was complaining of any data breach, and unfortunately I can't find anything there!!!

OP as an occasional gambler myself,I know we tend to have other accounts on other platforms for different reasons...so is it possible that your leaked documents could have happened somewhere else and found its way in this shuffle group hence shuffle  been caught in the line of fire🔥?? Have you tried to check around with your other bookies of any data breaches happened? Hope you can get to the bottom of this ASAP..

From the screenshot shared by the ops, it seems that he is just attempting to drag shuffle and it team in a negative light, by trying to create some crisis which is not possible in this kind of a place where we take evidence before making any judgement shuffle casino have not violate your privacy right and beside their acted in accordance with regulatory requirements and standards since you self exclude yourself from that casino without them making any attempts to bring back.


Lastly and again try to post true evidence because the screenshot you posted from shuffle chat group is not an evidence since the image doesn't contain anything related to personal information or documents in the chat.

It's hard to say when there could be other possibilities where the leak came from like a spyware/malware from your device you're not aware of for instance.

If memory serves right, you have to manually upload each document for identity verification, no? which mean you'd need a copy on your device first. IMO this opens up other parties as well depending on your setup. On top off my head are automated cloud/sync services, fraudulent apps with storage permissions, etc.

I think each casino community are like that. I mean you will always see people complain on the chat because we know that it's hard to win in gambling. They can use that place unleashed their anger but they can always hire a good moderator to filter our those negative words or we can just close the chat but I know this isn't only your concern here.

Even though you already attached a screenshot there, I think it's better to have the other one or your convo between the casinos representative, so that we can judge even better if who is wrong and who is right. You already did something and this is where you posted this thread. We can only hope for the best if in case you are telling the truth.

Story sounds a bit, and I mean very, off.
Sure it is very strange that your data has been leaked by whoever, but this doesn't necessarily mean it was done by shuffle.
I am sure you did KYC somewhere else as well. I know gamblers, I like to play from time to time myself, and I have never seen anybody that only registered on 1 single site, ever.

I am a member at many sites, did a lot of KYC, I have reason to believe you did the same. Of course it MIGHT be true and you really only did KYC at 1 single site, the chances of this being the case are slime though.

Also you didn't show any proof of what you are saying is true. If it was a mod/shuffle employee spreading your info in chat, ok, but this is just a random user, can be anybody.
Maybe you add some more proof and context so people can paint a better picture of this strange situation.

I was wondering whether OP was the @NoNamaeKaibutsu from the screenshot? Because from the conversation, it seemed more like the one being doxxed was him and in OPs words, his account wasn't really returned cause he applied for self-exclusion from the casino.

I'm pretty curious since from the conversation OP sent, that's basically the only proof I can see that the person was doxxed (since really, I don't trust either you or shuffle obviously right now so I can't take your word for it that strongly) and since OP was banned from the casino, pretty confused why that conversation happened.

Also pretty hard to believe that you'd blame shuffle when there are tens of ways for your data to get leaked. Maybe if there's more people who show up and say they're info got leaked then sure, maybe there was a data breach from Shuffle. Otherwise, it just seems doubtful.

Really kind of comes off as a disgruntled gambler who lost and is now trying to extort the casino. The casino refused to give him any sort of refund and so he thinks he will come here and try to damage them.

If the OP shows actual proof of his info being tossed around in telegram(can send me proof privately if he wishes), then I would change my opinion, but for now I think they're likely a bad extortion attempt.

From my perspective.
1. Self-exclusion: what casinos do is correct. Most of (self-exclusion) policies cannot be opened again for the account and they doing the right things. Once you do these, the account cannot be open anymore and you are not welcome to play again in their casino
2. Your present is not welcome in the casino, how you can face this situation while you got these at the time you are online while your account is being self-exclusion? did you just register again and have some drama against other user or is your multi account?

IMO, it's a little bit shady for the situation. Since @OP is being self exclusion he was not reason on the casino and some random guy tried to dox other people personal information ? you got some beef by someone else. I don't think someone share some information without any reason, is not profitable.

More likely these scenario is just to make the reason for @OP opening a case thread, since he was rejected for his account due the airdrop. So, starting drama he was hope his account getting unblock or at least the casino got some bad rep.

Definitely hard to tell who leaked the data, this is the risk of KYC and seriously you can't just blame one site alone especially if you've done KYC many times already. Losing in a casino and making a false accusation is a not a good attitude, you might not be able to gamble in a good site again if you will do the same thing. If you are still not ok with KYC and don't know the possible risk of it, then better not to give any information to any site asking for KYC for your own peace of mind.

Right, really hard to pinpoint who leaked his data but he suspect that one staff of the casino did it. But it really doesn't make sense as obviously it's against for any employee to do that and I'm thinking that only a few employees whose pay grade is way up that can access users information and not just a ordinary support or just anyone in the casino.

Anyhow, I'm not blaming the OP though, he has his story, but for us, we know that we are very careful on passing our info to any casino, unless it is necessary, like if we win big and they ask for additional document or full document before we can withdraw.

The question I have is; why did it have to be an account that was self-excluded and didn’t receive the airdrop (since he mentioned it he’s obviously concerned about it)? Why didn’t it happen to an account that was still okay and didn’t have any issue? This just makes it hard to believe the story that the app is trying to sell to us - just like I mentioned before, it’s not possible to know if he’s also connected to the account that was trying to dox him, since he has something against the casino then there’s a possibility that he might try to hurt their reputation has a means of getting back at them.

Still no official responde to my query via email.

---

We all know this is a lie. But I recommend taking a closer look at someone on your team named "Brett." You will perfectly verify what I am talking about.

Definitely. You are right, and this post literally screams offense.


OP, you were not allowed since you had previously asked for self-exclusion. You need to have the strength to close the door behind you. Now you are screaming with resentment and, most likely, withdrawal from the games that you wanted to stop. In the end, understand that any information you have ever posted on the Internet can always be leaked, and worst of all, it is almost impossible to delete it. You, providing your documents in different places, must be aware of all the risks, and you are doing this voluntarily.

I didn't see any pictures, though; it was just a pure conversation with the support, probably. But if you find it offensive that it was leaked on Telegram without your approval, you can message the casino and request that they punish the staff responsible. If it were your personal documents, it would be more worrisome, but it was just a conversation. Regardless, even if it's not a big deal, conversations like that should remain private, even if the content is not sensitive.

You gotta have to wait for the respond, if they are not seeing this and your purpose is pure, you can messsage their  account in bitcointalk (https://bitcointalk.org/index.php?action=profile;u=3466374), or post int he ANN thread.

Even though the OP selfie photo and personal data were indeed spread, there is no strong evidence that the information leak came from Shuffle.
And without strong evidence, no one will believe your claim that you only used that selfie photo only for the KYC process in Shuffle.
Moreover, the background of this case is about self-exclusion and airdrop which makes some members here think that you are trying to extort the platform.

The one who knows  about this case is the Shuffle user named Simba, not Shuffle, you can ask for a clarification from him, you can also report and sue him legally if you want.
Its be a big mistake for you to carry out a black campaign against Shuffle such as by creating this new thread https://bitcointalk.org/index.php?topic=5498118 with accusations and evidence that are only based on your assumptions.

Only OP and Shuffle know the full details since they are the ones directly involved and have access to the information and documents in question. We can't confirm if OP is being completely truthful, but this raises a significant concern about trusting casinos with our KYC information and documents.

That's why, if we have the option, gambling at a non-KYC casino might be preferable. Even though it can be risky, if the casino has maintained a good reputation, it might be a safer choice. A reputable non-KYC casino is likely to stay operational for a long time if they are generating a decent income from their operations.

OP, Shuffle Casino may not have only been the site where you have ever done KYC verification (just saying), but you probably may have also submitted your private information on other platforms, where they might be the ones responsible for leaking your information and not Shuffle Casino. If what you said about your information being leaked is true, then you have to be extremely careful so that scammers don't use your information to commit a crime that you might be held responsible for. I don't think Shuffle would be responsible for this, but if you want to change casinos, then try Stake.com; it is one of the most  reputable casinos that I know.

Only from chat? IMO a user that posts dox info on chat should be banned from the service, but if OP is correct about him being a high roller I get why he wasn't banned.
Also, it doesn't look like he "attempted" to dox OP. He successfully did. 

He is lying. Anyone can create an account without any type of confirmation or verification and have access to the messages. At the same moment he ndumm (Noah - former founder of shuffle) po Posting this message, the aforementioned user was already active in the chat again. That's why I'm trying this fact, but contrary to what some users are saying, I'm not doing "drama". Regarding my self-exclusion, I continued playing on the platform and all The team knew it was me and even though they knew I had requested self-exclusion, they allowed me to continue playing. Depositing, withdrawing, all those time. Therefore, the casino tries to show itself as professional, ethical and following regulations. But in reality it is made up of a group of manipulators, profiteers and psychopaths, who turn users into clowns in their own arena.

This is why I can't understand, as a user and always in the platform since the inception and even self-exclued and praying every single day With the team's consent (I have gigabytes of screenshots, to be honest for now I do not intend to disclose the material, I prefer to have a direct answer from the team) They refused to reward me with the airdrop, yes. This is also one of the reasons that make me insist on exposing the attitudes of this casino, I am being transparent. Shall we reason together? If the team knows that I am a self-excluded user (I have evidence from the team itself stating this) and allows me to continue on the platform, why not reward me?
But, I'm not looking for this reward anymore because I've already seen that it will be impossible. What I won't admit is what they did to me and you know @ndumm the user who made my dox is completely free in your platform and have Access to a lot of privileged information that's why my KYC picture sent exclusively to shuffle is circulating in telegram .

I invite you to check this casino's chat at random times. This way you will better understand what I am trying to explain. It's only having been part of the place for a certain amount of time that you get the idea.

Look screenshot took now. (Check the meta data)

https://www.talkimg.com/images/2024/06/01/LpHCm.png

Check my phone time (GMT -3 são Paulo / Brasília time)

The BANNED USER is still active on chat. This place is maded upon lies.

Update: still no official response.

Oh my...If this is true, then it is so sad, and it could be so regretful and annoying. Fine, this is not the first time that people's data were leaked out of their consent and I do not think I can trust a small and big casino in this regard, and more reasons why some people prefer the no-KYC casinos. Who is to protect our data even as the government doesn't care but all for us to complete the KYC by force?

The most annoying part is for the person to detect by himself even as it is being circulated freely on social media, that is so pathetic. But still, you've never shown a single proof in this regard, I mean a proof that will also make Shuffle accountable for this. Although proofs like this will be difficult to share since it is going to amount to further leaking of your information online, at least, you can still link Shuffle one way or another if you are really sure.

Wait a minute, what if it is not Shuffle who leaked your data? You know you can be sued if got hold of, right?

Realistically speaking, Among all thousand players of Shuffle actively playing only this user claimed that his personal info was leaked through chat box. If this is a real leaked from Shuffle side then it should be a mass leaked and not a single user only besides there’s nothing to gain by leaking his identity on the chat box. No one in their right mind support will send sensitive data of customer to public chat.

It’s either this users is careless on protecting his personal through unknowingly send the details to phishing website or he wants Shuffle to take the blame for his carelessness.

I have always tried to maintain my neutrality in a situation like this because I wasn't there when it happened and even if we ask the guy to furnish us with proof, how are we sure the proof is genuine? That is my reservation about this. But I do not use the fact that many users have not complained to justify a point, what if others are not victims or do not know what the OP has the privilege to know? That is first. Second, data could be leaked by some bad heads within the company, it may not be the fault of the company per se but the people they entrust some job roles to.

For instance, there was a time when I opened an account with Quidax and something terrible happened. Thankfully, I never opened other companies' accounts and I do not use my official email to open accounts anyhow. You can't believe that within the next 2 weeks, I was receiving strange emails that are not common to my official email because hardly give it out, and the same happened to my phone number, I received enough strange phone calls and text messages as well, to the extent that they sent a code to me claiming it's from one of my banks and said I should call it out for them.

This is the extent they've gone, and giving them the code would have cost me a lot. I don't need a seer to tell me that my data was leaked by Quidax, only that the management may not be aware of it but the staff. People's data are being sold daily, that's a fact. But this is not particularly true for all cases, some enemies of some companies (rival/unsatisfied customers) may be using it to target them as well so that they can paint them badly. So, I am always neutral in a thing like this.