Bitcoin Forum

I registered at this casino on May 5th. I made more than 500 bets on basketball. I passed the verification. i made deposits and withdrawals.
A couple days ago I was lucky enough to win several sport bets in a row. my balance was 3912 usdt
After requesting a withdrawal of funds - the casino asked me to wait.
Next day, when I tried to log into my personal account, I found that my account was blocked.
The support of the casino said that I broke the rules. I wrote to them in telegram. they banned me
ABSOLUTLY SCAM!!

their answer:
https://www.talkimg.com/images/2024/06/13/c5n7D.jpeg
https://www.talkimg.com/images/2024/06/13/c5Qaf.jpeg
https://www.talkimg.com/images/2024/06/13/c5SHj.jpeg
https://www.talkimg.com/images/2024/06/13/c5ZsG.jpeg

my last bets:
https://www.talkimg.com/images/2024/06/13/c5mq3.png
https://www.talkimg.com/images/2024/06/13/c5PMw.png

my login and balance:
https://www.talkimg.com/images/2024/06/13/c5Ry9.png

Sorry mate. I read through the response they gave, and it's not satisfactory enough to warrant them to block your account. Maybe you should take the case to sites Askgamblers who can act as mediators. Let them look at the evidence produced by Bitz that shows that you indeed took advantage when making the bets.

A. https://www.askgamblers.com/casino-complaints

Askgamblers don't have this casino on their website

they have been reviewed by casino.guru but as far as I know casino.guru do not mediate issues that are related to sports betting so I am not sure that your case will be handled by them if you posted a complaint against BITZ.io on casino.guru.

there is a member who suggested Thepogg. but I am not sure if BITZ.io has been reviewed by them or if they are as reliable as askgamblers.com or casino.guru. perhaps you can check it out and see for yourself.

Quoting so that it is easier to read the images.
It seems there are no specific reason given except the topic about risk management.  Did you tell us the whole story?

Pretty sure that the casino will not give any info about how the OP got the judgment from their risk management because "it will be used to abused their platform" if it will be public, something like that. Their judgement is always final unless someone mediatate in between.

There is always two side of a story and unfortunately many users on the forum especially the newbie members who are creating scam accusations are not always true as they like to say. They do not describe the whole story. I don't know BITZ, never checked their platform but if this is an establish business then I don't think without any good reason they will try to upset a customer.

That's the narrative in most cases, but this can also be abused by some casinos and since we can not know the complete story, some players end up being victims. A few years back, I remember reps of respective casinos who take it up to themselves to provide some information on how the accuser beached the TOS without giving out too many details. This kind of thing is now rare to see here. I think one casino that was so good with fake breach of TOS excuse was 1xbit. Luckily, very many members in the community did not believe anything about them

I don't know what else I can do. I was just betting on basketball. Lots of bets. they position themselves as the best casino in Russia. I believed their advertising. I wrote to them in the telegram chat. They blocked me and deleted all messages. And they told people that they would pay me all the money

I think some of the members already suggested it. You need a mediator. In this forum none of us have access to any data so mediating in a case is almost impossible. In any mediation you need data.

You have nothing to do here since the representative is not active anymore while this casino is relatively new. I doubt casino like this will bother answering issues that already marked as closed to them even if you use mediator like CG since they don’t have reputation to protect that they build for a long time.

This is a lesson learned to only trust casino that is reputable in the forum so that you have a fighting chance for a fair trial on issue like this.

where else can I go? I don't want to give up. it's upsetting to me.

I do not understand why people deposit on new scammy sites? There are reputable casinos here why not use them? OP can I ask why you choose them?

They were advertised by my favorite music group. I've read the reviews. Didn't find any bad reviews

Can you post your full sports betting history after creating account there. You mentioned that you made 500 bets on basketball, are you following some sort of strategy? How much was your total deposit and withdrawal (before your account got banned)?

I can not login. My account is blocked. My deposit was 1000 usdt

OP already submitted his complaint on CG (https://casino.guru/bitz-casino-player-s-account-has-been-closed) from earlier this month. It's still in the middle of being reviewed by Petronela [by the way, OP, your response is being expected] due to OP's insistence. However, I tend to believe it'll be rejected at the end, given bitz specifically hinted that the issue is with sportsbetting.


ThePogg has been rebranded to casinoreviews, I gave my opinion about the platform (https://bitcointalk.org/index.php?topic=5499584.msg64203450#msg64203450) not far from the post you quoted above.

---

Moving to this site, I find myself quite uneasy with the fact that they stated that they're under GC, but I can't find a seal of validation on their site [archived version (https://archive.fo/ItzAc)]

https://talkimg.com/images/2024/06/19/hwXld.jpeg

They have a representative (https://bitcointalk.org/index.php?action=profile;u=3618449) here, although their last online activity was more than a month ago. I'll try to find a way to get in touch with them and get them to give their story [and perhaps explain their situation with their licensing].

Bitz Casino claims to possess a Curacao Master License and that it's owned and operated by Win Sector N.V. If you visit the official website of the alleged owners, there isn't much information there. They don't have a complete list of partner casinos. If you go to the "Projects" tab, you can find two brands: Raj.Bet and Crypto.vegas. Crypto.vegas has been rebranded to Bitz.

Raj.Bet is similar to Bitz in that you can't find license information on their website. Both casinos claim to be owned by Win Sector N.V.
If you try to authenticate the two websites to check if their licenses are valid via https://www.curacao-egaming.com/public-and-players/authenticity, the result is "Unlicensed."

I tried to find some other casinos that are owned by Win Sector N.V. but to no avail. I came across this list (https://www.askgamblers.com/online-casinos/companies/win-sector-n-v) but after a quick check, I found that these brands are owned and operated by other companies and not Win Sector N.V.

365/JAZ will be Gaming Curacao, the one with multi-colored logo, CEG [the one which website you linked above, the one with blue shield as a logo] is 1668/JAZ. IIRC, CG don't have a way to manually verify through typing the casino's name.

  The player's betting pattern was identified by the company's risk management as one that gives an advantage over other players' bets. The player made bets that contradicted the spirit of fair sports betting, which led to the decision to suspend cooperation with this player, and the account has been blocked.

  We remind you that according to clause 7.6 of the Rules: "We may monitor and verify your behavior and activities on our site and take any measures at our discretion if we detect any violations of these rules or suspicions of unfair and dishonest play that gives any advantage.

  We may issue a warning, or immediately block your account, cancel your bonuses and winnings, withdraw funds, transfer data to the competent authorities, or file a lawsuit.

  We are not responsible for any losses or damages that may arise due to violation of these rules."

That's the same answer that OP received from your customer support representative over live chat. Can you provide some more information about the ways this player's bets gave them an advantage over the bets of other player's, so we can get a clearer picture of what happened? What you said doesn't make the situation clearer. It just scratches the surface a bit without getting to the point.

Wasn't expecting to get a response from you so quickly like this. I had informed to your support team about this accusation less than 5 hours ago. We were expecting a proper explanation and detailed reasons of this issue. But you have just copy-pasted the live support message here. What is the 'spirit of fair sports betting'?

You should specify the nature of the violation arbitrage betting, match fixing involvement or bonus abused so that forum user will have an idea on the matters you are considering with your decision because the OP can gain the support here due to the baseless accusations due to your too much generalized reason.

Providing some proof even just a narrative will be helpful to your side. Your ToS is so scary with that kind of explanation since you can do this to anyone that wins on your casino without further explanation or simply your casino is high risk for players that is winning regularly.

And while we're at it, Bitz_Casino, since you've popped back into the forum, do you mind to also explain about your license and why doesn't any seal of validation being displayed [and assured the players of your casino] on your site?

Please be specific or why all this word salad? We know you have just one rule:
 ''Player loose big we are happy, Player win big we will never pay''

  All of this player’s bets were essentially value bets, which was confirmed by the support of the sportsbook provider and initially detected by the risk manager of the Bitz casino. The player made deposits of $750 and withdrew $937; the nature of his bets was initially clear and carried risks. We decided to proceed with the payment and observe further actions. Subsequently, the player repeatedly bet on matches with inflated odds, which were also recognized as valued bets by the sports line provider. The nature of the bets contradicts the spirit of fair play, and as a result, we decided to terminate cooperation with this user according to the terms and conditions and clause 7.6.

  Separately, we want to inform you that we are currently obtaining a new license from the island of Anjuan, and there will be an update on the website in the next few weeks. As you know, the conditions in Curaçao have changed significantly, and from July, the old licenses are no longer valid. We will inform you separately when the license is updated on the website, and we will celebrate this event together.

I lol'd.
Okay you don't like winners, but instead of lowering the betting limits, you hoped he would lose. This time he got lucky and now you are talking such nonsense.

btw anyone can compare your odds and bet365(or any other sportsbook) odds at the time OP placed his bets(thanks to https://betsapi.com/) and there is no significant difference. Pay out his winnings, don't embarrass yourself.

Can you please clarify if what you're trying to say with above paragraph is that you've released OP's fund? OP, Andrew221, can you also confirm this?


But you're still under GC until July? If you are, I think it'll be best to still put their seal of validation on your site. If you're not, then it'll be best to scrap any claim of being under GC altogether for the time being.

Arrived at the same conclusion basing only with the reason why they've blocked your account and from what I see in that reason it's probably not a sincere or specific response, this is probably one of those responses where it's so generalized that it's not really the reason and in fact, they really don't have any reason why they have to block your account. Totally agree with this one recommendation because it would be helpful if other people or organization would get involved that the one that's in the hot seat is going to have to quickly respond or deal with the problem.

 All of this player’s bets were essentially value bets, which was confirmed by the support of the sportsbook provider and initially detected by the risk manager of the Bitz casino.

you can compare my odds and any other sportsbook odds at the time I placed  https://betsapi.com/

 The nature of his bets was initially clear and carried risks. We decided to proceed with the payment and observe further actions. Subsequently, the player repeatedly bet on matches with inflated odds, which were also recognized as valued bets by the sports line provider. The nature of the bets contradicts the spirit of fair play, and as a result, we decided to terminate cooperation with this user according to the terms and conditions and clause 7.6.

 What kind of nonsense is this? It's a shame. I have no words

OP claims to have made over 500 bets on basketball. If you say that all of them are value bets, can you please provide proof of 10 bets with the exact timestamp, so we can see those inflated odds that OP took advantage of. Alternatively, unlock the player's account but block their withdrawals and let OP post the last 10 bets they made as an example. Does that sound fair?

Can you please clarify if what you're trying to say with above paragraph is that you've released OP's fund? OP, Andrew221, can you also confirm this?

I made a deposit of $750. They made several payments totaling $937. The remaining $3912 was blocked  (sorry for my English)

Askgamblers do not have Bitz casino on their site
I have written complaints on these sites. But the answers are the same
https://kazinoazov.net/bitz-casino-schet-igroka-zakrit
https://forum.casino.ru/threads/kazino-bitz-zablokirovali-akkaunt-i-obnulili-balans.17086/
https://latestcasinobonuses.bet/casino-complaints/uchetnye-zapisi/zakrytie-blokirovka-akkaunta/bitz-casino-posle-500-stavok-mne-zablokirovali-akkaunt-i-s-dengami-na-3912-usd/#comment-333016

For now, it looks you don't have any good option as a mediator for your complaint. And I guess Bitz.io team isn't going to reverse the decision as they have already paid you more than your deposited funds. I have checked some of your bets, those have a very little odds different compared to other platform. Betby is the odds provider of Bitz.io, and they are saying that the decision has come from their odds provider. Have you placed bets on any other platform where the odds provider is same?

I wrote about this situation in telegram chat Bitz. All the players began to be indignant. The casino representatives reassured them, saying that they paid me 90% of the winnings. And they blocked me in the chat. They lie all the time. I'm shocked

https://www.talkimg.com/images/2024/06/26/hL6Uz.jpeg

Interesting! BCgame, Rollbit, Wintomato have the same odds provider like Bitz.io, and it is Betby. Your account should have been blocked and your winnings should have been confiscated at those sportsbook too if the decision was made by the odds provider. Are you still placing bets on those platforms? Had you placed bets on those sports event in those betting sites?

I have never had problems with other bookmakers. I've never had my account blocked. But I've never won so much

my basketball bets at other bookmakers:
https://www.talkimg.com/images/2024/06/27/hhmjc.jpeg
https://www.talkimg.com/images/2024/06/27/hh6OP.jpeg

Where else can I file a complaint? They just stole my money

You don't have recent betting activity on those platforms. It isn't possible to address the claim of Bitz.io team as unfair for those old bets. I think your account will be blocked or suspended on Rollbit and BCgame if you place bets there in the future.

Unfortunately, I can't see any best place for you where you can raise this complaint. The license authority could have been helpful here, but Curacao license authority won't be helpful here as Bitz.io going to discontinue their journey with Curacao.

What the f..k is this 'value bet shit' ?. You deposited money on their platform, you accepted odds given by them. It is your choice which games to bet and how many time ( if they are not limiting bet amounts). It is a day light robbery, complete nonsense. They are shamelessly trying to hide behind word salad. I will never ever deposit a single cent in their platform and will advise the same to others.
OP I suggest you to open flag against them.

Bitz_casino, I can see that you're online today, can you please address to this issue and see it to its end? Perhaps even clarify what I previously inquired, about how you said that you decided to proceed with the payment, yet according to OP, you only release OP's fund partially.

Based on your provided screenshot, you have no bets on BCgame after 12th May and on Wintomato after 11th April. Where your bets are made on Bitz.io on 31st May and 1st June.


According to the statement of Bitz representative, the odds provider has verified the claim. So, your account will be blocked or suspended on other platform if you continue your betting on those sportsbook where the odds provider is Betby (e.g. BCgame, Rollbit, Wintomato, etc). Do you have any recent bets and withdrawal from BCgame and Wintomato?

 Greetings to all forum members!
 A user has kindly shared with us the bets placed on other platforms using the same bookmaker product provider, showing that the model of his bets has not undergone significant changes. What this person is doing is exploiting the imperfections of the bookmaker's line. Notice that the player bets exclusively in the amount of 70 dollars and chooses extremely unpopular events from minor leagues, likely selecting events using an odds scanner. The problem with blocking on the provider's side is that there is no single account that can be blocked once and for all. There is always the possibility to go to another casino site, register anew, and start committing the same illegal actions as before. That's why we see that the player previously played on the BCgame and WinTomato sites, and now on Bitz. Guests rarely change the projects they play on by their own will. If they choose a place to play, they tend to stay there for a long time if everything suits them.

 The decision to block the user is final and not subject to review.

If I may inquire, to get a better understainding, when you previously said you decided to proceed with payment, you're saying that OP will only get his initial deposit plus some winning? If it is, then why did your support team on chat told him that he got 90% of his winnings? I am quite sure I don't understand this part.

According to the statement of Bitz representative, the odds provider has verified the claim. So, your account will be blocked or suspended on other platform if you continue your betting on those sportsbook where the odds provider is Betby (e.g. BCgame, Rollbit, Wintomato, etc). Do you have any recent bets and withdrawal from BCgame and Wintomato?


Now the basketball season is over. Almost no games. but I'll try to place bets. I will make screenshoots

It is not illegal to play in multiple bookmakers. It is also not illegal to place value bets. I also don't understand how the Turkish, Spanish and Argentine championships became minor leagues. Unless you're a bunch of amateurs, you know you can reduce player limits, right? Or better yet, close down the betting on your site if you can't handle the fact that bettors can sometimes win too.

Seeing you crying that some dude is beating your bookie is pretty funny.

1) I bet on almost every game. Is your whole line imperfect?
2) It’s my business what amount to bet. I made bets with different amounts
3) Turkish, Spanish, Polish leagues are weak?
4) I continue to place bets with these bookmakers. except wintomato. They let me bet a maximum of 5 bucks
5) I placed bets on your site because you have more sporting events on your line than bc.game and rollbit

don't embarrass yourself

First of all, you should be shameful for this pathetic reply. You are posting your reply on bitcointalk, it is not your platform's chat room.
Since you are crying like a baby for 4k I strongly believe that you do not have funds to operate your shit show.

I place bets in many casinos with this provider. All casinos pay out

https://www.talkimg.com/images/2024/10/11/8aqeq.png
https://www.talkimg.com/images/2024/10/11/8aWTc.png
https://www.talkimg.com/images/2024/10/11/8alGj.png
https://www.talkimg.com/images/2024/10/11/8aeLP.png

Bitz Casino are liars.
this is officially a scam