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I was just thinking, since I’ve been seeing a lot of scam accusations against well-known casinos, where accounts get closed for various reasons, and the worst part is that funds are confiscated.

I just want to hear your thoughts on this—do you think it’s possible for a casino’s system to make mistakes when flagging an account for violating their TOS? Like, for example, they claim you have multiple accounts, or suspect your gambling habits are leaning toward addiction, so they decide to close your account.

Check the scam accusations section, there are many cases that get solved. Is it possible for them to make a mistake? Sure, but their system doesn't flag a user for the fun of it. People aren't just accused out of the blue. You can also read cases on casino guru and ask gamblers. Plenty of claims are settled for the player.

https://bitcointalk.org/index.php?topic=5504423.0 here is a case that was solved and the casino had to pay out the 7 million dollars the user had won. No system is perfect, but if you have evidence to back up your claims, the odds are a casino is going to make it right.

It is worth knowing that gambling sites will not close your account because they think you are getting addicted. They will be happy if you make more deposit and gamble on their site. Also how will they know that you are getting addicted when they do not know your occupation and how rich you are?

About your question. In most cases, the gambling sites are right. But in some cases, they are wrong and unban the gambler account. If it got to lawsuit, the gambling sites do win the case.

Of course, after all, it's an algorithm that goes through hundreds of accounts finding patterns that can be completely accidental, especially since more and more play on mobile and mobile IPs change far more often due to IPS policies, some will change it the moment you connect to another cell tower so you might end at the end of the day sharing the same log with a dozen of players in your town.

Same for betting, if you have an odd habit of picking games or you play some random leagues despite doing this for fun it will trigger alerts from the bookie provider, this is one of the reasons I will stay with my current bookie for horse racing as with another major one I have been flagged for late betting, I mean seriously, when do you want me to bet, before I even know if that horse is racing? They cleared my account when they realized how stupid is to track late betting by the official race time instead of the actual time the race started, but I decided to pack my things and avoid them from now on!

Absolutely but it’s not happening everyday so the chances is low with reputable casino since they always have reference before they flag someone account. The mistake usually happened if the user genuine activity looks like someone who is committing fraud like frequent withdrawal/deposit or being too lucky.

It’s always a case to case basis and the scam accusation or arbitrator website such as AG and CG is a proof for incident like this.

Nevertheless just avoid shady casino in general.

Yeah that's quite true you can't get banned from an online casino if you eventually become an addict and that's simply because the casino  actually has no way to accurately forecast that you are over staking and developing bad gambling addicts to the extent of driving you towards gambling addiction. And that's the reason why any addict is responsible for his addiction.

And according to the Op's question, of course it's very possible for a gambler to be wrongly restricted or banned. However that's the more reason they have customer support where you can apply and they should be able to properly recheck your accusations and unban you.

Yes, this is possible. Casinos usually do not work on 100% proof of wrongdoing, but will react if there are a couple of flags raised in relation to a certain account, all of which are triggered mostly when a user has a big winning or along streak of winning. This increases the chance of errors as the casinos are actively looking for suspicion on wrongdoing.

It's also possible it's not an error, and a casino deliberately locks an account that won big without any suspicion of wrongdoing.

Casinos actually want people to be addicted.

If such accusations is laid on the gambler then it's actually true that there must have been a violation of any sorts that generated that, but it's not possible for the casinos to ban an account based on gambling habits and addiction but then sn account can be closed or banned entirely because the account was suspected with unusual activities that doesn't follow the casino standard and also most cases of multiple accounts opening with the same IP address is usually banned so this are the criteria that will always tag users for violations.

Damn, that's a huge amount of money, and it really says a lot about BCgame’s positive reputation. I think those who aren’t getting the answers they deserve and are confident in their case should make the effort to post in the scam accusation thread (present it properly) to get the support of DT members and the community as a whole.

When it comes to casinos making wrong judgments using their system, if one judgment is wrong, then it could be wrong for everyone because it's a system-wide issue. So, I don’t think they would easily make mistakes, but the challenge is knowing if they're telling the truth. Transparency has its limits since they’re bound by regulations and privacy policies, which means they can't share all the information with the public.

This is what we don’t like to see, but I suspect some casinos might be doing it—using their TOS as a weapon to scam gamblers. It could be random scamming so they won’t easily be suspected by the community. We need to be careful, because any casino, no matter how reputable, could pull this off, even the famous ones. It’s best to minimize the risk by using different casinos, but always stick to those that have maintained a solid reputation over the years.

Of course, it is possible for casino to make mistake because no one is perfect. There can be bugs to make the system malfunction. This is why you see that some cases are resolved after the gambler insist that he didn't violate any law. For casino to have evidence of their claims, they will have to check all over again.

Casinos are out for business and no reputable casino will not do things right if they mistakenly go wrong because no casino would want to lose his reputation and customers. Check the scam accusation board to see for yourself.

Yes, it's possible, I think I have seen one case before, it was from a reputable member and he was accused of cheating or like multi-account and taking advantage of the bonus if I'm not mistaken. So open a thread and did accused the casino that time. And when the casino shows it's proof, it's like a back and forth discussion and many reputable member as well join and chime in.

And they ask the casino to show proof, and they did. However, there are a lot of red flags on their proofs and eventually in the end, it was proven that they are wrong. And that's why we have a board that can anyone raised their concerns on a casino, although the rate of casinos wrongly tag users for violations are low.

Thats a great fought. Sometimes casino can show a lot of evidence that arent favor in the users well good thing that the user whom complain can back up his claim.

Thats why its good that casino using crypto should be linked in here in forum so that there are some middle grounds just in anycase this kind of dispute happened over some flagged account due to violations or error of the casino.

Btw mate curious which user and casino was this? Can you share the thread of it? Wanna read and scan the dsicussion over it. If its fine. Thanks.

mistake you say? That's absolutely possible and sometimes like in some cases we've seen and hard, a user can be wrongfully tagged maybe because he hasn't complied with there terms of service unknowingly or bridged a rule unplanned because he didn't know that such act is against the casino rul of conduct. Cases of false accusations regarding the use of multiple account  is one that's rampant and the finding has always revealed that a lot of the people who get accused of doing this don't do it on purpose just because they want to cheat.

Of course you're allowed to air your displeasure when you're accused wrongly though it gets really bad when money is involved and you can't  get access to your Money because you've been wrongfully accused. While going through some reviews on a particular casino, you get to see a lot of complaints regarding this and while we understand that the majority of those are possibly false and purely centered at tarnishing the image of some casinos, it's fact that others are actually true and that there are dozens of cases of wrong tags issues to gamblers.

We have the scam accusation board, and so far, I’m seeing a lot of participation from old members, especially those who have contacts with the casinos running ads here through signatures. If we look at the accounts alone, we might think casino accounts are more reputable, since most of the scam accusations are from newbies. Not sure if they’re hiding their real accounts because they know where to take their case.

Regardless, what we should focus on is the evidence, so we can be objective in our judgment. Just because someone’s a newbie doesn’t mean they won’t get justice here, even if many of us in the gambling section promote certain casinos through our signatures.

False positive is nothing new when you use system and handle a lot people.

Of course there's a possibility casinos wrongly tag user for violations, just like in centralized exchanges. If you search Binance scams, you can find many people complaining about the exchange, even though you never had a problem with Binance.

Regardless it could be a fake complain, but I do believe there's always unlucky person in this world.

We don't know for sure but we can try to search what our mistake. We must be honest when playing gambling so when the casino flagging our account for violating their ToS, we can proof that we don't do as they accused. Reputable casino will not do that but they will freeze their members account and ask to them to explain what they did. The casino also gives a proof and telling their members mistakes.
But maybe casino's system can make a mistakes and impact to the members so that may have misunderstanding between the casino and the members. If this is happen to members, they can communicate more and discuss to casino to find out how to resolve the problem.

There is nothing perfect in this world and of course casino security system can pay extra attention to a users for no reason, ask him to pass kyc or ban for rules violation. But I believe that those wrong tags happens so rarely, there are so few cases, that it is wrong to consider wrong tag as something that might happen to you. Chances are to get problems out of the blue arent zero, but the chance is so low to bother about it.

People create false vision of casinos. All the think is that casinos only purpose is to rob its customer by cheating, stealing, tagging for no reason. People are lazy, not a single casino employee wants to do anything extra. Extra like tagging someone and spend time negotiating the problem. If person gets tag, this is either a very rare system bug, or there was a real reason to do that.

I think this question arises because casinos are not going to share their trade secrets of how they are flagging accounts when the said accounts break Terms of services.

Most are using some automation but it usually goes through human check and most of the time the system is running correctly. However some times the decisions are mistaken but these get cleared out either on the platform itself or by putting up evidence on a forum or maybe through emails.

Any casino not doing this will get red tagged and flagged here, so I think users of this forum and outside the forum are more or less protected.

Of course, there are no perfect systems. I'd even say wrong tags aren't uncommon. I think this is one of the major reasons why casinos have support systems which are operating even 24/7, and why there are staff assigned to look into tickets, complaints, issues, and concerns for resolution.

I think the issue isn't the infallibility of casinos. That isn't a question. The main issues are whether casinos are competent enough to respond and resolve complaints and whether there is an ulterior motive behind confiscation of funds and locking of accounts.

Mistakes can happen anywhere and casino systems are not exceptional, the important thing is to identify the mistake and rectify it. I know that no reputable casino will intentionally tag it's users for violation but if it happens for any reasons and the gambler is able to proof their case, then I'm sure that the issue will be resolved amicably. Casinos are in business to make money and they need to give their customers the best services so that they can come again and recommend their services to others. Although I've heard of cases where gamblers will win a lot of money and the casino will be finding fauits not to pay the wins but still if the gambler can proof his case they will not have a choice but to pay out.

Casinos don't mind their customers losing their money to them, that is how they make profit and sustain their businesses. I doubt that they would mind gamblers who don't gamble responsibly and the addicted ones, their loses makes casinos richer.

This is so sad but it is what it is. People are now scared of the casinos they play with as money is not guaranteed if you are a regular winner. However, if you are with a highly reputable one, the chance of being a victim becomes slim.

For me, it's pure cheating in most cases, they always know. Many have been victims of multiple accounts which they committed unknown and casinos could lie about the allegation as well. They know they will lock the account and confiscate their money. If the government could fight this seizing of money just because of multiple accounts, you will see that it will stop.

Every one can make mistakes. Even casinos who has a big team behind them managing things for every section still can make mistakes. So it is normal but the reputable casinos will swiftly take action to fix what is wrong if it is wrong from their end. The problem is more brutal with non reputable casino where they can make intentional mistakes like freezing your account when you win big. They always do like this and they don't care until exposed they bring up some sort of arguments just to reply a bit and then they disappear.

That makes sense, though. I mean, how can they determine if someone is addicted and close the account based on a pattern when they don’t even know the person’s financial status? So, does that mean all this “responsible gambling” talk isn’t really being enforced in practice?


They’ve got the resources, so they’ll definitely win, but it’s more risky for them to ruin their reputation if they can’t address the accusations thrown their way. For honest gambling sites, they’d do an “unban” if they realize their system made a mistake. But some will fight to win the argument, even if they’re wrong. Those are the casinos we want to expose.

If they won’t close the account, won’t they also notice an increasing amount of deposits into the account? Won’t their system flag it as something wrong, such as the user being addicted, and impose some kind of restriction?

Yes in most cases. Yes. Some users may be surprise unknowingly to them that they are actually at fault. Like a person who uses a public computer to access his casino account and after the person has left that location, another user who also has an account with the casino also logs in to the account without any knowledge that someone else had used that account. The casino is write to ban the account because they interpreted it as a single user with multiple accounts when this is not the case. However, this is a mistake from the user and not the casino.

We are humans, and we sometimes make mistakes but to my mind, most of the time casinos play mind games when they flag users for violating TOS. Have you noticed that casinos usually flag users when they win a lot of money and try to withdraw it? There are people who value their privacy over any amount of money, some casinos sometimes ask these users to submit KYC, then ask them to submit other documents, then still hesitate to pay them and thanks to this forum, it's the last resort for them to solve the problem. When the problem gets posted here, they solve it. If the victim doesn't submit KYC and doesn't post here, then the lucky casino takes money in the pocket.

I have seen several accusations against casinos here on the forum, where people complained about unfair treatment. However, after all the thorough investigations, it was found that the players themselves, without even suspecting that they were breaking the rules, were to blame for non-payment. The reason for the confidence that the casino is cheating players is most often that the player does not correctly understand the provisions of the rules. For example, there was a case when a person froze his account but later changed his mind and opened a second account. But the casino history shows two registrations, which is completely prohibited by the rules. Therefore, I do not think that self-respecting casinos can make such mistakes, although some new casinos that have not gained a good reputation can even make deliberate mistakes.

Can that really be a mistake? No I don't think so. Rather what I think in that light is if a gambler leaves traces of suspicion then the system would reaction automatically and except proof and evidence is verified through the customer service then it is not a mistake and that invariably means the gambler is trying to cheat on the system. There are cases where proofs have been verified and the account get unrestricted.

I have not seen a case scenario where a casino has blocked an account because the owner is addicted to gambling or has been making deposit as often. The worse case scenario is that you can be restricted from withdrawal until investigation is verified or whatsoever but you can keep on depositing. So no one does close up an account because of addiction, casinos are there for business so they enjoy patronage and that is by your deposit.

When it comes to multiple accounts, it's likely against the rules, and in most cases, it’s just not allowed. But if we’re talking about addiction? Honestly, casinos would rather see a gambler get hooked than have someone carefully managing their budget. We all know it’s a business. Wherever they can profit, they’ll choose that path, even if it ruins someone's life. Unless, of course, the gambler commits a crime within the casino.

But I'm sure casino operators know how to spot a violator, and they've probably explained the reasons for their actions. Every problem has a solution—unless someone’s truly guilty.

A mistake or a dubious situation can always happen since there is a big amount of players, nations with their laws and many many situations that can occur.
There can also be dubious cases in which no one can affirm a certain data... I would not trust too much scam accusation.
In most of cases they are just trying to blackmail casino owners trying to spread fake news.
People that are really in doubt/have issues with casino will just ask support from license issuer, gambling association or just lawyer/local police.

With all the technology and algorithms the casinos use to flag any kind of suspicious activity, there is always that margin for error-particularly when things are sensitive, like multiple bookings or gambling behavior that might get misread. Those systems usually go up in place to protect both the casino and the players, but mistakes can happen. And it is aggravating to see good players get caught at gunpoint.

On the other hand, casinos must maintain integrity and TOS compliance in order to maintain their reputation and legal standing. Sometimes players may not even know they are breaking some rules, such as sharing an IP address with another account or seeming to 'abuse' their bonuses. Maybe they didn't mean to.

The best thing players can do is to make sure they fully understand the TOS. Record their interactions. and act quickly if they believe they have been flagged for bad action. Transparent and honest communication with a casino's customer service representative can often help resolve these issues. But having a third-party mediation option is available. Other entities (such as license managers or investigation centers) are also important to justice.


You are right, casinos operate with a large number of players and a wide variety of legal systems. So errors or ambiguity are certainly possible, however I think it's important to approach these charges of fraud with a bit of balance. While some may make a case to unfairly discredit or disqualify a casino, there are occasions where a player asserts that he has lost on grounds of system error, misunderstanding or vague rules and regulations.

It is always best for players to keep a record of their communications with the casino and request official assistance. Either from the licensor or a lawyer. As you describe the pain In the end Transparency and appropriate channels are important. But it is important not to dismiss all claims as fraudulent. Of course, sometimes these issues need to be examined more carefully.

Yes and it is possible. We have seen many case and some of the casinos which has confiscated gamblers account made u-turn and refunded the money to the gamblers in the casino. And as someone as said such cases are there in the scam accusation board and also in the gambling board. Sometime it is a mistake from the casino and sometimes it is improper investigation from the casino that lead to that accusations. And that is why when someone is creating an accusation thread, he is she should present all the evidences the person has so that good judgement can be given it serve.

I admit that now such monitoring is carried out by the system and blocking can occur in case of certain actions that are embedded in tracking. If this happens, then you can contact support, if the blocking was erroneous, then I think that everything should be decided in favor of the player. Or if such blocking is of a mass nature, then there will be a lot of negative reviews about it on an independent resource, like on this forum or on other platforms where you can write reviews about the casino. They will definitely not block for excessive passion for games, addicted players are profit for the casino.

Yes it can happen on rare occasions but it could be resolved when the casino has good communication system for Bitcointalk like someone who is being active in maintaining their ANN also be part of the casino team.

Most multiple accounts are due to the users fault, they uses the free VPN and it's much likely to be used by the someone else and when both claim some kind of bonus it violates the TOS and their security system will mark it as a flag and the accounts will be frozen under investigation.

Mistakes are possible as no one is above making one from time to time, most especially, if it has to do with a human behind the other end monitoring the affairs of the users of the platform or casino, then rest assured that alot of account may get tagged wrongly.

But then, if and when every thing about flagging or tagging accounts for various misconduct is automated, mistakes becomes drastically less or even non existence, because a computer can only carry out the instructions its given, aside from when it is bugged, which also most of the time, is as a result of human error.

So, the nutshell is, it's possible for account to be wrongly flagged or tagged for whatever reason, but with an automated system, such possibility is less, a computer can not flag or tag an account if the account is not guilty of the reason why it was tagged.

Yes its actually possible, but what good thing about those cases is there issue has been solve especially if they can provide a valid proof that they didn't do anything and the errors goes with the casino.

There are several cases like this and people experience this situation has been compensated with the money stuck on the casino.

So its important to follow always the rule they set since since this could save us for any future errors. Its better to be knowledgeable on the house rules so that there's no surprising things happen and we know what to do if situation like this happen to us.

Yes, there have been cases like that where casinos banned someone's account because that member was found to have multiple accounts or the casinos suspected them to have multiple accounts while in actual they weren't having multiple accounts.

I guess casinos should never do something that's against the privacy and rights of a player, and I'm pretty sure that good casinos never do something like that.

Thats what I thought too thats why I asked if whose those users with scenario like what mentioned by DaveF since its interesting to find out what kind or how this turns out. Might read aome evidence or showcase some errors on casinos part which is quite frequent to happen. Mostly of the complain are from newbie or low rank account which we dont know if credible or just trying to destroy the casinos reputation intentionally.

I guess so, there's no 100% and perfect system and even these ways of them for flagging accounts could also have some inaccuracy. They need to do second layer of investigation if the accused is going to fight for himself that they have never done wrong and the casino has to review their request of being reviewed again whether their flagging system did it accurately or not. Because there really were some cases that the casino did the users wrong and the poor accused folks have been proved being done wrong by the casino for having a false accusation.

But maybe, it can be a case-to-case basis on their end because there could be more cases that they've proved that they're right about their labelling of users having multiple accounts or abused being done and that's why each verdict that they release to these users, they're outright and firm with that. That is the reason why many falsely accused users are getting the attention of those casinos into posting into scam accusations or threads or subreddits to prove that they've done wronged with baseless accusation and there were successfully stories about that.

The fact that human beings are prone to error, it's very much possible that the wrong course of action could have been taken and this I have seen through wrong grading of sports results though not very common.

So a user being tagged wrongly is also very much possible but this has to be a 1/10000 probability for this to happen.

We have seen it happen so many times: casinos flagging accounts, then paying and restoring their account in good standing, There is no perfect system, and the case can be disputed, which is why Askgamblers accept to be a moderator or third party between players and casinos because they knew something wrong could happen or the players cannot accept the casinos' decision.
When a platform's terms have so many guidelines to follow and interpret, their will always be misunderstandings, and the best way to proceed is to post all the evidences and let the experts decide who is correct on the dispute.

Casinos are also businesses and there are cases where their system may flag users for whatever reason, but whether it is a mistake or not if users feel that what the casino is doing is unfair to them, they can gather evidence of it and bring it to forums, their social media, or to the media. There have been many cases of problems like this, some users have managed to win against the casino, but there are also those who cannot prove that they are not wrong. So it depends on the user, if they feel they are right and the casino is cheating, they should fight the casino.

Casinos with good reputation can wrongly tag its users but they are quick to rectify the error if there are errors on their judgement and its not intentional.
But for casinos with bad reputations, even if they wrongly tag their users and have been proven that their tag and accusations are all wrong, they will continue to hold on to the funds, for them they think their system is perfect.
So this is the difference between playing in casinos with good reputation and casinos with tarnished casinos the reputable casino will always maintain their reputation will play it fair to retain their users and the trust of the community.

Just like on what other members or posters had been said that there's no such thing or platform that would really be perfect. No matter how old or known or reputable it would be but still there would really be those
times or moments that they would really be having those mistakes that might lead up into those kind of incidents that they are flagging people on which of course there's no way that things couldnt be able to verify out. If you are someone who had been that flagged but you do know that you have done nothing then of course you would really be that trying out to make those kind of argumentations that you have done nothing. As long you could be able to give out those solid proofs and evidence then legit platforms will eventually be giving those locked up funds questions asked, not unless if you do found yourself dealing up
with a scam site then thats the time that you had surely lost your money.

Of course, it happens a lot. I have seen a lot of cases where users are banned or blocked and their funds are confiscated and the support team told them they were using multiple accounts when they claim they weren't using multiple accounts at all. I have also seen people getting their accounts temporarily blocked for their accounts being accessed from different IP addresses and this often happens when you might have a VPN on and access the platform with it by mistake.

Such problems often get resolved if the gambler knows the right place to reach out to the support team and provide provable proof of them being innocent and if the casino is reputable and understands that the user was banned by mistake, they will surely go ahead and revert the actions taken by the casino.

I think there's no body or system that is above making a mistake but if casino actually makes any mistake in freezing a customer account, if the customer makes a complain, they will check to verify and if there's nothing tied to the user, the restriction will be lifted.

You can answer that for yourself, without asking us here. Who works there? Are there like 3 levels of people verifying each case and it has to be approved by a number of people before you get slammed with it?

It's not a piece of software that is tested and read by multiple people. Usually it's just one person that decides if you get banned or not. They see a problem, verify in the database and if they find for instance 2 logins from different IPs they hit you with a ban or a warning for VPN use. They don't care if you logged in from a hotel or something. That's why there's so many false flags and scam accusations. Most online casinos are short-handed.

If anyone should be in this situation what’s the evidence accusing the casino for wrongly restricting a user secondly if the casino don’t create a good prove what’s the point making this mistake? Like I will always say confirm first because most mistakes are just too expensive and worth draining the mental health especially for those who always keep their money in the casino site. No one is above mistakes and if I should answer this question will judge base on the fact people lay complaint about casinos banning their account for no valid reason so the answer might be yes, mistakes are meant to happen almost all the time what’s more important is making amends meanwhile I read complaint about gamblers accusing the casino site at the end the user can also be at fault so it has to do with both parties.

Well, the systems used by casinos are created by people and also managed by people, so there is always a non-zero percent chance a mistake is committed and an account gets wrongly flagged as in violation of the Terms of Service.
Though, I would like to point out, since we are living in an era in which many companies seems to be push to implementation of artificial intelligence and machine learning to cut cost of operations, I would not be surprised if there were casinos running their own AIs looking for infractions committed by their gamblers. Because we are talking about a relatively new technology, which still can have several flaws and bugs, all of it could be translated to having a percentage of people getting flagged for no real reason. There is when a human being (part of the staff of the casino) is supposed to intervene and correct the harm being done by their own artificial intelligence.
If we are talking about reliable and trustworthy casinos, we are supposed to give the benefit of the doubt, as a big house with much volume per day does have much to lose from getting their reputation damaged.

Some will check and verify and reopen the account; some will not just admit that they made a mistake. You as the customer will have to stress the case to the extent that they will see that they no longer have any option than to admit that they are at fault, and even as that, some won't even openly admit that they made a mistake; instead, all they will say is that they have tempered mercy on the account due to some undisclosed reasons.

Of course they do! The resolved cases stands as your validation although, not in obvious cases where you would find the victim, if we could call the gambler that else, the victim of a true case would be the casinos but, yeah, the victims would always seek for loopholes in the casino policies and most times, it never ends well. It’s a hard decision these casinos have to make.
I’ll agree with you too if you say they get it wrong at times and not make informed decisions whereby, the users gets to suffer. It’s just how the industry work but, you’ll be damned sure they do there best to make informed decisions.

When such things happen, isn't it the customer representative's responsibility to resolve such disputes. Moreover, mistakes occur with data management, and the wrong person may get targeted, though it's rare to see a casino that wouldn't apologize for punishing an innocent gambler, unless they're not genuine operators. But for accountability sake and inconvenience it's an act of poor management, and all reputable casinos abstains from such carelessness to retain their reputations.

1. Yes, your account can wrongly get flagged for terms of service violation.

2. All you have to do is try to contact the support of the casino and resolve the issue. If there was a mistake 99.99% chance your account will be unblocked. I have seen most people starts to threaten the customer support for no reason.

3. This only causes delays in trying to resolve the issue. If the casino isn't being helpful, you can try going public like some people do here.

4. Even if they did close your account, at least most casino will return your funds (minus any profits you made).

I experienced it first that I was tagged as bonus abuser by a casino while I just using the bonus as intended and follow the ToS.

Some casino is using the excuse of ToS abuse just to exclude you from availing their bonuses without telling you directly that they don’t want you to use the bonus. I’m sure there’s a lot of different instances which casino wrongly accused user for violation just to secretly ban them especially for those who always win.

There’s no perfect casino when it comes to implementing the ToS. There just some reputable casino wants to compromised and fixed their previous decisions for the sake of saving their reputation in the public eye.

Yes, they make mistakes, but even if they do, they won’t admit it because that would be a huge blow to their reputation.

When a casino’s reputation is damaged, it leads to losing gamblers' confidence, which translates to financial losses. So, they’ll do everything to avoid that.

Think of it this way—it’s like a police operation with a warrant to search a house suspected of having illegal drugs or weapons. If they don’t find anything, what do they do? They "plant evidence." That’s pretty much how it works,

No, customer representative is just level 3 as far as I know, they will take your problem and if they can't resolved it, it will be relegated to level 2 or level 1. In this case, it should go to level 1 meaning it could be the fraud department to look at the account because it has been flagged already.

And there should be communications in between, but I do agree that there are certain cases that casinos might tag accounts and wrongly accused them. I don't want to call casinos abusing their ToS but sometimes that could be the case in my opinion that's why we should be very careful of what casinos we are going to play with so that we can avoid this wrongly tag on our accounts.

They can make mistakes but if they are indeed running legit operations, they would be willing to resolve the case. Also, it would be easier to get in touch with their technical support. That's what I've done with stake, whenever I had problems before, I tried to contact their online support first. And I can attest that the stake support is quite fast in answering. They also won't stop up until your case is not resolved. That's my experience though.

Casino can make a mistake by flagging your account without seeing what you did. But not many of them will admit.
If you gets this problem, you must contact their support system and asks about the truth so you can explain to them that you don't make that mistake. If you have a good casino, they will apologize and explain the situation and sometimes, they will gives you free spins as a form of apology from them.
But if it is about a scam casino, they usually do that to their random players especially if they see that player have a high win rate because they don't like their members to win much money from them.

yeah, I mean, there are resolved cases on the scam accusation board where the gambler's account is unlocked and everything cleared up.

I still can't believe the guy gave out $7k to 7 people after the payment was made but seeing the amount of money he won I guess it is not surprising.

Ask yourself the following: a casino that makes instant payments, even if they are large amounts of money, suddenly the same casino does not accept a certain user to make a withdrawal because the system signaled that he has many accounts. How did the system only know that he has many accounts at the time of withdrawal? I could assume that it is because the guy used the same wallet address from other accounts of his, but it is unlikely that a cheater would be so naive as to make this mistake. That is why in my opinion in most cases where casinos accuse someone of having too many accounts and block their account, the casino may be wrong and take people's money. And this happens a lot with new casinos, because they don't want to pay out large amounts. Of course there are real cases of cheating where casinos are correct when they detect cheating.


Unfortunately, these are things that have happened, especially in cases of employees when they want to please the boss and make mistakes. They don't admit their mistake and continue to blame someone else.

I think there are other gambling site platforms that are abusing their jurisdiction to simply close the account when they see that it will release an amount of huge funds from their platform.

It's just like what is being asked just to verify the truth of the gamblers, and the sad thing is that the gamblers are able to comply properly, and yet in the end their account is banned or even blocked that they have no opposition, as this often happens in a casino that is not reputed and is new in the field of crypto space.

It depends of what you're talking about actually, if you are talking about fully licensed and regulated fiat casinos from a developed country, chances are very low to be wrongly flagged, and to get your funds confiscated for any reason. At most you will get limitations on your account for some games and betting categories or leagues. But if you are talking about crypto offshore casinos, it's not the same thing at all, and your chances will increase if you consistently win money, that is to say if your PnL is always positive. I'm not talking about most reputed ones ofc, they will stay fair and professional whatever happens.

Casinos are staffed by people and people can make mistakes, so it seems like a natural conclusion that sometimes errors are made when interacting with players. Generally though, when support staff have quite a few years practice and a clear set of terms, most decisions are made accurately. However, even then sometimes you get a totally new scenario or edge case situation which has to be assessed objectively to find the right outcome and it may be decided in the players favor, after which the rules are tightened up if they want to restrict something  further. I have seen several scenarios where support reps, responding to scam accusations here, have be able to reverse poor decisions made by other staff.

Most of those acusations are from users who abused the casinos and when they poste the acusations they don't mentón the kind of abuse, I would say most times they abuse with multiple account, that's the main reasons for casinos to Block accounts. But some times the abuse is made in sports betting.

The system you speak of is nothing more but humans following the policies given by their employers, this makes it obvious that mistakes are bound to happen no matter how dedicated they are to their jobs, the real problematic here is when those same employees refuse to acknowledge they actually made a mistake, as in this way a person that did nothing wrong will get their account closed and their funds confiscated through no fault of their own.

Casinos won't close your account just because it leads to addiction they don't care about “addiction” casinos are happy to mean users keep depositing to play at their casinos.

Yeah... No system is perfect sometimes it makes the mistake of accusing users of multiple accounts but after investigation by the security department they find it is not like that then the account will not be blocked.

Besides, when your account is blocked your initial deposit is usually still refundable except your average winning funds are mostly confiscated if you get into trouble and the casino discovers it.

Nobody is above mistakes.
In every system that involves human there's always a room for mistake and we have seen cases where individuals report an issue about a Casino and turns out the mistake did come from the Casino.

Government wrongly tag individuals for violations and as criminals same also with Casinos and other system

They would welcome Addiction because they going to make more for it.
The highest they do is let you know about the risk.
Just like cigarettes companies states smokers are liable to die young but they still produce it.

Not being reputable or still being new to the crypto space is not enough reason for a casino to scam their customers.
 
The reputation and the good name that casinos earn always start from one day; those who are out there to render good and quality service have been doing it, which was what gave them the reputation they have today, and not just by accusing gamblers wrongly and trying to loot their deposited or winnings from them or in the name of misinterpretation of their ToS.

It's possible such happens a d in situations as such, there could be appeals, there are rooms for such and above that, for countries where It's not illegal and well regulated, they could be reported or legal actions could be initiated against them but then always make sure to not be violating the TOS so as not to be victims especially when you have got big wins.

One method I have found that have worked in my region the most has been in Case where an X(formerly Twitter) community will tweet against them making their reputation to be such that will be close to getting damaged, that way they swiftly respond so as not to get their reputation to the mud.

If you are dealing with a legitimate casino with a good team, I believe that after clarifying everything to them with evidence, they will help you resolve your matter. Mistakes can happen in any system and sometimes accounts may be flagged by mistake for many reasons, such as suspected multiple accounts which is a very common reason.

However, reputable casinos they should have methods and ways in place to investigate manually to fix any misunderstandings. The best way is always to chat openly with their support team to clear up any issues and ensure that your matter is well addressed for them, sometimes posting in public can makes it better.

It can happen to, however the people behind the casino who watch the logs of the players can make mistakes, no system is perfect there are no humans without mistakes even on the casino side, I used to experience the same thing, my account was banned without any notice, and fortunately I didn't have any money in my account, so I didn't pursue it and also didn't care because at that time I was less active in gambling, but it can be said that they accused the wrong person, because I did not make any mistakes or violations when using my account created at their casino.

Yeah of course... Look at the levels that the casino offers the higher the level you have the bigger the monthly rewards will be... Isn't that to encourage players to keep gambling? Of course YES.

The casino won't tell you about the risks... But they will write the rules they have so that is what users should pay attention to when getting into trouble later.

Well, that's gambling... The more people know the risks... The more they continue to play.

It has happened severally and one of It was a scenario i read on the reputation board .. the guy dropped several screenshots of everything that went on but, his account was locked regardless. The casinos didn't give any viable reasons as to why his account was locked, only that they said he violated a particular section of their TOS.
I honestly dunno how that counts, but it doesn't really sit right to get locked outta your account with your funds innit, reputable casino or not.

They don't give a fuck about your habits ... Infact, they'd even prefer you to be a reckless and degenerate gambler than being responsible... That's how they make their money off you. Ain't nobody cares about whether or not that's your last cash!

Casinos closing accounts caught cheating is very common but I am yet to see a case where a casino closed an account because they suspect the user is a gambling addict. Casinos don’t care about your gambling habits, unless you previously requested for your account to be banned, the casino will not close your account because it will severely damage their reputation if such a case comes up on social media.

How do you expect them to inform you about the risk? That's like trying to demote their own business... The casinos don't care what you hear outside about gambling, but as long as you in there, they're certainly gonna say things to motivate you... It's a strategy.!

It does happen regardless,but they'd mostimes try to rectify the issue before it escalates... So, we don't have a problem with it happening, we have a problem with how often it happens on well renowned casinos and the ratio of resolved cases, compared to the ratio of pending and snubbed cases.
what are you talking about?? Y'all really in the business of spamming up every single thread with these one liner garbage post..

I believe, no casino will close the account of the player suspected of gambling addiction. That's what they want. Unless, the player himself submitted to the casino about his case and sign up for self-exclusion. The casino won't for sure initiate such action, but there are casinos which are offering self-exclusion. But I have read that even if you will submit for this, some will still send you emails. So need to ask the site if you want total self-exclusion.

The casino won't do such stats about your gambling habits, hence, they won't know if you are an addicted or not. What matters is - you are playing to them and you are not violating their terms. Otherwise, you can proceed with your games without interruption.

With reputable casinos, the chances are very slim that they will flagged wrongly those accounts, because first and foremost, they don't want to lose those accounts that have been playing on them for years knowing it would also mean a loss of their supposed profits. And if ever it happens, surely it has its very valid reason why they come up flagging the account. But maybe for beginner casinos in the market, I guess they are more prone to that, thus losing the interest of their players to their casino.

Yes, that is the reality. Even if the player submitted a request to the casino to ban his account from the casino, he may later default to gambling again and can create another account in the same casino to gamble. If he’s caught gambling, his account can be closed with the money in it without any chance of refund.

I believe that there are many more players wrongly accusing casinos than casinos wrongly banning user accounts.

In fact, mistakes do happen and I think it is right for casinos to block a player's account when there is any suspicion of fraud, but in most cases these accounts are unblocked after a more detailed analysis or proof of evidence/documents gathered by the gamblers.

Remember that many casinos have a reputation to uphold and I think they would not like to wrongly accuse a player and have that reputation tarnished in such a way that they lose much more money due to a violation that they are not sure about.

In most of the complaints I see here, the victim rarely attaches relevant evidence that disputes the accusation and proves their innocence.

The best customer a casino wants to have is an addicted gambler.  They will always ensure that the cash flow of such a casino remains steadily flowing and am sure if no customer breaks the code of conduct or TOS or terms and conditions they agreed to while registering, any mistake by the casino to block or restrict an account will be followed by a message or mail or notification on the action for clarification or else they can be charged to court by the customer if wrongly dealt with and without a valid reason.

It is possible, but very rare, every casino certainly has a specific reason for closing their user accounts, and yes, if the reason given by the casino is very unreasonable, which does not prove that their users are cheating, the casino has violated the TOS.

Yes, I think they can make mistakes and the higher possibility is multiple accounts. Not in online gambling but I have been accused of this several times with different applications and online games I think it's because of the VPNs that are using different IPs and it's possible that they may have used yours, especially the non-reputable VPN providers.
This mistake is not easy to fix because you cannot find proof of your innocence as there's no trace of who used your IP so you can tell them to never do it again. There was even a time I blamed a friend for this mistake because I thought he was playing the same game as me while connected to my WIFI.

Casinos are very likely to make mistakes because they are not perfect and usually the assessment is through the same pattern so there is a chance for mistakes, and that happened to me a few years ago where the casino accused me of having multiple accounts even though I didn't do it unfortunately the explanation via text was not enough to convince the casino because the proof they wanted was KYC, but if the casino withholds the user's money they must be willing to accept an appeal and when the player can prove that they are not guilty then the casino is required to give the user's money otherwise they are the same as one of the casinos that had promoted on this forum and its users complained a lot because when they could win a large amount then their account would be blocked and they could not withdraw their money.

It’s a delicate situation. I think they should make some adjustments to their system and review it to avoid issues like this. I’ve heard plenty of stories about accounts being flagged for multi-accounting or sharing the same IP, leading to account bans. It’s tough because we can’t really prove our innocence since they control the system and use it to enforce their rules. Our only option would be to file a lawsuit, but for micro gamblers like us, that’s unlikely to happen. It’s a frustrating situation.

Definitely can. Even multi-accounts can be a mistake say if a person has a friend who comes over and plays often in their place. Just that casinos don't really give a crap most of the time in those instances, especially if they've already hammered down the verdict to the user. They don't have a reason to. And they certainly would want to tell users that they "made" a mistake lol. If the issue was blown out of proportion then things might be different but how many times can that happen anyway? I'd say rarely, if not never.