Bitcoin Forum

I set up a new Ledger device and Ledger live account, sent a few transactions to and from the account using the Ledger device fine.

I tried to send another transaction today and get the error message:
Something went wrong
Please check that your hardware wallet is set up with the recovery phrase or passphrase associated to the selected your account.
I tried restoring my Ledger device using my 24 passwords but Ledger live still doesnt recognize the device.

When I plug my Ledger into a new device with Ledger live downloaded it shows the total as 0.00

As the actual total is still showing on my previous device I am guessing the funds have not been moved, but not sure how to access them as is not recognizing the ledger device

Any ideas what could be up?






(Sorry is second post related to same issue but quite concerned)

I get what’s wrong with your Ledger but you can try updating the device maybe theirs is a latest firmware. If the wallet still shows the coins are still their then it is not moved and can easily be restored on another wallet

But should the problem persists then you can simply use other wallets like electrum or any other reputable wallet on an airgapped device or you can still go for another hardware wallet and move your funds their as ledger device isn’t even advice of recent for use due to their seed phrase recovery process

if by Wallet you mean the Ledger device
My concern is that the funds are not on the wallet/Ledger device somehow as when I check this wallet on ledger live on a new phone the wallet total shows as 0.00

I can only see the actual total on Ledger live on my original phone
but this live account doesnt recognise my Ledger device now

Your funds are not on the Ledger device or in the wallet, but on the blockchain. You can export xPub (extended public key) from your Ledger wallet and use it to check your balance and all your previous transactions on the public blockchain explorer. This article might help you: How to analyze a Bitcoin (BTC) account xPub (https://support.ledger.com/article/6275459128989-zd)

I have found the transaction on the blockchain using the xpub from my other Ledger I sent it from
How will this help me retrieve my funds?

Thanks

The message is pretty straight forward, I believe there was a mix-up of the accounts on your device. You might want to make sure your selected account matches up with the respective seed phrase. Alternatively, try setting up a wallet using electrum and your hardware wallet

https://electrum.org/

Your crypto is not lost or inaccessible, you just have a Ledger device error.

If you remember what the derivation path Ledger used when you created the wallet was, you can simply type it into any wallet software along with the 24-word seed.

I'm not going to recommend anything, but Sparrow Wallet in particular allows you to manually specify the derivation path.

So if you've got legacy addresses it should be m/44'/0'/<account-number>' <-- the account number is probably 0 unless you made more accounts.

With Electrum wallet, the user can set up a cold storage wallet too. Verify Electrum download before using it, funding it with bitcoin.

[GUIDE] How to Safely Download and Verify Electrum. (https://bitcointalk.org/index.php?topic=5240594.0)
Creating a cold storage wallet in Electrum. (https://bitcoinelectrum.com/creating-a-cold-storage-wallet-in-electrum/)

if its a ledger device error, will accessing the account using the 24 passwords on a new ledger fix this?

Thanks

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Also, I forgot to mention I do have the ledger I sent funds to the error ledger with as well, in case that helps..

From what you wrote: unlikely.
Any chance you setup a "25th word" as extra passphrase? If you did, you'll need it again to reach the same "account". See this article (https://www.ledger.com/academy/passphrase-an-advanced-security-feature).

I did not set up a 25th word

Failing a new device working my other avenue is the derivation path suggestion above.
Would appreciate some guidance on retrieving the funds via the derivation path if anyone can help

Thanks

Happened to me before but I realized that I have 2 set of 24 word password for my old and new account. My ledger live shows my balance on my old account while my 24 word password I’m using is for my new account.

Is it possible that you use different 24 word password?

if I did use a second set of passwords I no longer have them.
Also, this Ledger worked fine a few days ago

if someone had somehow got hold of my passwords and made a new account I guess I wouldnt be seeing my total on my phone?

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but would your ledger live still show the balance if you were still signed in with your old passwords as well?

Or would both accounts show the total but only the new account could move the funds?


Thanks again

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How would I move the funds to the Electrum wallet if my live account is not recognizing my ledger?  

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have you tried to follow instructions in this article and faced a challenge? - https://support.ledger.com/article/115005161925-zd?redirect=false

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You need to scroll further down. You will see each of the derived Bitcoin addresses with their corresponding private keys on the far right side. But you need to be sure which type of Bitcoin address you used for your wallet.

But I don't think all this is necessary if you can set up your Wallet using electrum.

I set up the wallet using electrum but it shows no total and no transactions
My actual total and my transactions are still showing on the Ledger live app on my phone, but it wont recognize my Ledger device

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I do see the derived Bitcoin addresses with their corresponding private keys on the far right side, what do I do with them?

Regarding the Bitcoin address I used, the addresses are showing on my live app so they are noted

Some wallets allow you to import individual addresses and private keys (like Electrum for example), so you dont even need a 24-word mnemonic backup in that case. In Electrum, run the Create new wallet wizard and select "Import Bitcoin Addresses or Private keys".

Be careful when copying and pasting private keys, and make sure your devices are secure and protected. Anyone with access to your private keys will have unrestricted access to your funds as well.

That's impossible ;) It's always safer to assume your devices are compromised, and work offline to make sure your keys don't get exposed.

You can easily verify that the 24 words you have are the same as those entered into your device. The Recovery Check application is available for this purpose. https://support.ledger.com/article/360007223753-zd
What do you mean by “worked”? Did you send a transaction a few days ago?

Yes I sent a transaction fine the day I set up the ledger
but a week later it didnt recognize my Ledger device.
I then tried to restore the ledger using my 24 PW's and it still doesnt recognize my Ledger.
My current guess is that The initial nonrecognition of my Ledger may have been a simple error but then I restored the device using old PW's as hadnt saved the new ones by accident.

(Some wallets allow you to import individual addresses and private keys (like Electrum for example), so you dont even need a 24-word mnemonic backup in that case. In Electrum, run the Create new wallet wizard and select "Import Bitcoin Addresses or Private keys".)


I may be going on a trip for several months imminently.
Will I still be able to do this many months down the line? 
Or is time a factor?


Thanks 

So All I need to do is use my BTC address the funds were sent to (device no longer have PW's for) and I can return the funds to the BTC address I sent them from?


Thanks again

If you have the private key, there is no time limit (as long as nobody else gains access to your private key).

No. Bitcoin wouldn't exist if that would work. You need the private key for the address that currently holds the coins.

That's the one I don't really get. You say old and new PW's, that means you had two sets of 24 words, right? So after sending the transaction, you restored the ledger with the other words, and the first ones were lost?

Yes, I restored the Ledger with the old PW's it seems and the new ones were lost.

Also, will I still be able to obtain my Private key without my 24 PW's?

Thanks again

Then if I understand your situation correctly, along with the 24 words you lost access to your coins. You need those 24 words, not any other. It's not a password that can be changed, it's a seed phrase from which private keys are calculated.
No.

I do still have the Ledger device I set up with the correct PW's I then lost
Would you know if there is a way to get past PW's used on a ledger device from it?

Well then it turns out that I misunderstood you ). In that case you just need to figure out what the problem is. Does your computer see the device? Could the problem be in the usb-cable or connector?
There is no way to get seed phrase out of the device.

My computer does see the Ledger device but the Live acc doesnt recognize it

I set up the Live acc and the ledger did allow me to send and receive several transactions using the Ledger, but when I tried to use the ledger a week later it didnt recognize it.
So I restored the Ledger via the 24 PW's I had saved
My thinking is that the initial nonrecognition of the Ledger device may have been some simple error, but when I restored the device using what I now believe to be the wrong PW's the previous Live acc is now inaccessible

Before you can restore a seed phrase, the previous wallet is wiped from the device.

My previous answer in this thread was based on what you said that you had access to your "Bitcoin addresses with their corresponding private keys." However, it seems this isnt the case. Perhaps you misunderstand what private keys are or you are using the wrong terminology.

In any case, if I understand you correctly, you restored your Ledger device with a new set of 24 words (a new backup phrase). If so, there is no way to access the previous wallet on the device unless you have written down the correct 24-word backup phrase. Thats the entire purpose of hardware wallets. They securely store the private keys to your Bitcoin addresses, preventing anyone from accessing your coins without them.

If you have reset your hardware device and dont have the correct backup seed phrase, Im afraid your coins are lost.