Bitcoin Forum

Hello BTCTalk again after a while,

This is a dispute message to Rollbit and it's team's to not reconsider their action but to warn people of shady behavior and unresponsible childish behavior that rollbit has against it's big players.

This incident have happened today 25th of November Monday around UTC 13:00, mind you half hour before Monday markets open in USA.

I opened a position of 44.000 US dollars Long on Bitcoin with 70x Leverage. Minutes later Rollbit went offline with a message on screen, I was naked without any stop loss or control over my position on a Monday US open.

"Scheduled Maintenance, contact via xxxxxmail."

I contacted my friend via telegram he told me that he saw it as a pinned message in chat 10 minutes ago. I did not see any disclaimers nor I needed to. I was in the site to open a position and watch graphs and trade. Anyways the minute site went offline, BTC started dumping. My liq level was 96800, however it started dumping so hard; like a expected Monday volatility; my position was erasing and I couldn't do anything about it. I was not given any banner from the site when I was opening a trade or anything; sad that I did not attend the chat prior; which the live chat told me to. Is this site owned by 12 year olds? What type of professionalism is this?

Anyways site was completely out of reach so was my position for 20 minutes at the most volatile hour. Btc went down to 97200, which was almost my liquidation point when the site went back online. Shortly after my position was liquidated. 45.000 US dollars; with nothing I could do to stop or help my money. I was absolutely, single handedly restrained from any action on my behalf.

Before maintenance and after maintenance I lost 36000 USD. But because I wasn't liquidated they say they do not give reimbursements. If I had put a stop loss at 97200 they agree that they would have reimburse it. But it was nothing different I even lost more money.

Remind you that when the site became accessible again I was down by 36000 and was almost liquidated. This substantial loss occurred because I was locked out from taking any action to manage my exposure during a critical market hour and high leverage. It would be easily avoided by putting a banner on futures page; "maintenance will occur at da da da da". No they did not even know the maintenance before half an hour which is insane.

I believe Rollbit's policy is incorrect in this situation because of

1- The sudden maintenance happened right after I placed my bet in minutes which lost my control over my trade.
2- The maintenance almost timed with the most volatile hour in all markets in the world, which caused me a loss which I wouldn't have because I trade big and swings ; and always but always use manual cashout, if looked at my history you can understand that.
The lack of access denied me the opportunity to manage my risk which is a basic expectation when I engage in leverage trading with such high leverages.

I am seeking a fair resolution to this matter given that the loss occurred without my control and was directly linked to the maintenance. I believe I should be reimbursed for the damages reimbursed during this incident; just like other people who got liquidated(yes they did also one of my small position did) . I have messaged to support right after the maintenance about this but got nothing burger.
I would like the second bet to be reimbursed in the same conditions as the first one. They were opened at close times. The stop-loss or live shouldn't be a matter since lost trades like the 800 was reimbursed so did 10s of other users who got liquidated during this event.

It is in my full wishes that this matter will be solved between us; if not I will file charges about this matter.

Best.

Trades: 800 got reimbursed.
https://rollbit.com/trading/BTC?b=0bbe61ca-4340-4580-8420-e2d143784829
https://rollbit.com/trading/BTC?b=b621e661-a470-49f1-9232-4b7d4d91ab9b

https://ibb.co/ccQpqH1
https://ibb.co/NTNWP58

Edit= typo, I realized I wrote 87 instead of 97000 , all of the numbers are 90K as can be seen on monday 25 prices.
Edit= Changed topic because rollbit does not own responsibility on their own actions, and give zero shit about their big customers.

Let's see if I understand this correctly:

1. You use Rollbit trading feature
2. The scheduled maintenance was informed on their TG group [pinned]
3. There is no banner on their site informing the imminent maintenance
4. There were no notification sent to email, be it to you or to your friend, regarding the maintenance
5. And umm, I spent my entire brain-power overhauling my list of cases (https://bitcointalk.org/index.php?topic=5481683.0) that uh, needed more concentration than what I assumed. So can you give the numbers in brief?

1- Yes.
2- No it wasn’t but only in chat and last minute a banner came under screen saying shortly.
3- Not that I’ve seen, since it was scheduled half an hour before the actual maintenance.
4- Correct
5- Lost 44000 + 800 USDT.

The site knows they are wrong since they reimbursed every trade that got liquidated and stop lossed during that20 minutes.

Just because I got liquidated moments later does not change te fact that I was in profit before the site closed and was actively trading and when the site went online was 300 usd away from liquidation and was -36000 usd. I want my compensation and deserve it just like other people.

Numbers;

Before maintenance: +2000 usd profit. BTC 98100.

After: -36000 BTC 97200 ( Liquidation 96800 )

Support says no reimbursement because liquidation occured after. Which does not change the fact that I had no contril over my trade while it went down and eventual liquidation. If I used stop loss or got liqqed they are saying they would’ve compansated. This is bullshit.

Edit= number typo.

I got no replies from rollbit but mailing legal@rollbit.com I am waiting for your reply; they have compansated everyone who got liquidated and stoplossed during the maintenance. I believe I am getting avoided because the amount is high and am given an answer “I cannot get reimbursement because the trade was still live.” Which is a joke, if I putted stop loss at the point mainentance was finished; I would have my 44K back; which was -36000 as a position and minutes later the maintenance got liquidated. Rollbit already knows the problem they have caused the traders since they reimbursed everyone, what why not my position with a fake reason “it was live”. I want that lost out money during the maintenance to be disputed. Which is 44000$. Do you know any legal or top level representatives from rollbit to show me proof and rules of reimbursement they made up today?

Edit= The reason for people’s reimbursements and compansations where because they had no control over their trade liquidating or stoplossing; well; I had no control over my trade as well; which got liquidated at 86900. The maintenance was over when btc was already 97100-97200ish and I was in 36 000 minus and almost liquidated. If I was able to control the position I would have closed it when it turned from profit to negative. I had zero control over my position to lose that much money. I would like to ask for my money back from Rollbit.com.

To summarize, the amount disputed is USD 44,000, other users who experienced the same issue as you --placing their trade close to maintenance time and thus locked out from control of their fund during the maintenance-- have been reimbursed but you haven't, for a reason that is not explained to you. That three pieces of info are correct?

Hello, yes the amount disputed is 44,000. I had another trade that equaled 800 USD, and was liquidated during the maintenance event, rollbit voided that trade and reimbursed the total amount back. The reason they say this is because no liquidation or stop loss occured; which there is no written rule there is about. Lots of people got reimbursed yes; who got liquidated or their stop loss worked. I am asking roll bit ; what is the difference if I had a stop loss on the exact price when the maintenance finished which is 87200; almost my liquidation(my trade was showing +2000 before the site shut down, and -36000 and almost liquidation when the site went live) meaning I need this trade to be compansated just like many many people just like liquidation. I lost the money without the ability to control my cashout and stoploss(which I manually do, can be checked this is not my first trade.). I ask Razor or representative to review this case in an objective manner and compansate me my loss. I was buttnaked in the event of 13 UTC on a monday with 70x leverage without even knowing there was a maintenance(I don't need to go to chat in rollbit to see this, I NEVER use chat, I ONLY TRADE.).

Also, rollbit knows their wrong hence compansating people's money and also my other trade as I shown you in the screenshots. I don't think there needs to be even a discussion about that; hence they paid my 800 USD and many other people's trades which got LIQUIDATED.

I kindly ask that they review the case and accept my trade like a liquidated one during the event; they are trying to find loopholes believe me. I asked them to show me the rules of reimbursement I got a reply to write to legal dispute mail; which is also their man who will say nothing different. I will take this to legal authority if this does not get resolved. Believe me I will; 44000 USD is too much money for me to not pursue.

Best.

Uhm, allow me to rephrase my words to get a better understanding: do other people who at the same situation as you, who placed stop-loss at certain value, and when the maintenance finally over, the price is still above their stop-loss, thus the stop-loss feature is yet to kick in, got reimbursed, while you're the only one who doesn't got reimbursed? Or it's just people with same situation as your USD 800 that got reimbursed while those with the similar situation as your 44,000 did not?

If that's too confusing, is it only those whose trade got completed [or "liquidated"] during the maintenance that got reimbursed while all other traders whose trade is still active [their stop-loss is yet to be reached and they are not forced to sell by those stop-loss during the maintenance] when maintenance is over, didn't?

Yes you are correct, holydarkness; due to the affection amount and ratio; I would like my case to be revieved by the higher authority. Due to the amount I got effected by this maintenance and eventually liquidation. If I was not refreshing page every sec when in maintenance I would be liquidated as wellz Mind you I don’t know the reimbursement policy either, since I asked they told me in chat that everyone who has the same problem got result, but since mine was still “live” it wasn’t. I want an higher authority to look at this situation and act in the correct manner.

I think I will need a more definitive answer that can help me decide how to reach Rollbit. If I may ask another questions: you're not sure if other people with same situation as you [whose trade are not completed ["liquidated"] during maintenance are reimbursed and it's just you who don't get reimbursement?

And based from their explanation, the reason you did not get reimbursed was because your trade is still live, it's still active when maintenance over, you can cancel the trade and re-set it at a higher price [thus avoid loss]?

I am not sure, yes. There is no reimbursement policy that is stated in writing.

Let me make it clear, and let's turn everything down to basic levels.

You and I both know that trades which has stop-losses and liquidations WERE reimbrused. I have also posted the support messages stating that.

Let's look at why would they reimburse these, because it was sites fault that the trader [/b]DOES NOT[/b] have ANY chance to quit their trade before they lose money eventually. The trader is exposed to the market effects of a monday US opening without the chance to control their positions while the market was offline. There was no banner about this when I opened a new trade or later on. I am on the trading site constantly, support said that it was pinned on site's chat, which is ridiculous. I have received no mail about this whatsoever and I don't even know if rollbit has a telegram or not. I don't care, since I am not obliged to do so.

I was exposed to monday USA market without a chance to quit my position which I ALWAYS do; I do big swing trades everyday on this platform. Do you think I am an 0 IQ IMBECILE to see a banner or anything and enter a trade in a site that [/b]there is a maintenance for God knows how long, 30 minutes before USA markets open on a monday.?[/b] Imbeciles aren't in crypto for 10 years and also can sustain trading for these years.


Let's look at what happened to me as well; I was exposed with zero chance to quit my MASSIVE position without a stop loss(hmm. interesting; why wouldn't I set it, isn't it?); which is what I always do and rollbit knows this. I was FORCED to watch the market dump the minute the site closes to 200 usd above my liquidation price WITHOUT A CHANCE to QUIT; and pray God that the site opens before I got liquidated. Which if I knew this policy, I wish I did. I repeat I was +2000 WHEN the site went offline and WAS -36000 when it went online. Is it so hard to understand that I am in no different position then these people. Okay let's say they closed my bet when the site went online; I still am owed by this site this 38000 Dollars just like they paid the other people that got liquidated and stop-lossed. Because this is what I LOST to this site during this bullshit maintenance.






No I cannot do this; if the trade was closed the minute the maintanance was over my swing is 38000 dollars, as I mentioned above; if we take the opening of the site as the final timeline; I need to dispute 38000 USD. Much less, let's say I had a stop loss at exactly the price that the site went online; I would be down 38000 with ZERO chance of recovery because of dump action. Briefly, no I cannot avoid loss because I was already at 38000 dollars loss because of this maintenance; and I would need to inject 38000 USD more to this site to open the same value of the position. Is it more clear now holydarkness?

I am wondering how their trading system works. If I check the Bitcoin chart, I see that Bitcoin has not touched 87K in the last seven days. If their chart is different and the price fluctuates based on their on-site trading only, I am curious how it fluctuated when their website was offline. I am puzzled and wondering what the possible answer is. I am sorry, I am not a regular at Rollbit and have never used their trading system.

I also wonder if they offer something special based on your trading volume. Considering you are a trader who opens positions with thousands of dollars, why don't you use trading platforms or exchanges instead of a casino? The possible reason is they may give you some bonuses or what?

Hello! They give exactly ZERO bonus. I may have lost 250.000$ in 3 months to this site. I also will post another topic I have experienced in this site later on for traders to know. If I wrote 87, it is a typo it must be 97; sorry for the mind boggling. The Bitcoin continues trading, their site’s bitcoin price is said to be controlled by various formulas. These formulas somehow always hits your stop loss when BTC actually doesn’t. Anyways this is offtopic, BTC price moved as usual as a monday, while I was handcuffed because of Rollbit, which is insane.

I realized I made typos writing the price of bitcoin 87 instead of 97K. Thanks for pointing out.

Hey, regarding this query as to how Rollbit Crypto Futures pricing works, you can read the page here: https://rollbit.com/trading/price-formulation (https://rollbit.com/trading/price-formulation)

There is nothing to read there, and the topic here is not how the pricing works. I think you already know my problem; you don’t answer anything about the topic but you really sent him this link? I made a typo 87000 instead of 97000 and that was the reason he asked this; however I edited back. You can see my trade on my original post.

My apology, but unfortunately I am still not sure that I grasp the situation with clearer understanding. Perhaps me never use their trading feature contributes significantly in my difficulties to understand.

From a quick reading at their article for trading, If I may, with simpler term:

You placed an order [ask] at certain price on Monday prior to the maintenance, that's yet to be reached, thus the order is yet to be filled and/or you did not press the cash out button, but suppose you cash out at that point, you would be at +2,000. And then the maintenance happened, the price got dumped and you got locked out, you couldn't sell at any point, neither at that approx. +2,000 nor below it, and it further dumped.

Their maintenance only finished and you regain access to your order when BTC price is at approx. 96,900, and you sell at 96,876.85, which put you at a loss, thus prompt you to request for order cancellation [reimbursement]. However, they refuse to do it as the maintenance is over before the price reached your bust price [96,762.90].

Am I correct so far?

If I am, and with it I proceed, if I may inquire without looking at the graphic and price at that moment, the exit point, 96,876.85, was it initiated by you or by their system?

No need for apologies, thanks for trying to understand the whole situation unlike that Michael who works on rollbit comes here and advertises their trading. You are exactly correct. That was initiated by me manuall not them as I avoided liquidation. Bitcoin was freefalling and was EXACTLY 97200 with my screen showing -36000 when the maintenance was exactly over. When I was able to cashout this was the amount I got as you can see the bet link I have posted on the original post. You are correct whole together.

Tht exit point was initiated by me manually. I expect rollbit to reimburse like they reimbursed everyone who got liquidated and stoplossed during this event( which shows they know they are at fault)the amount I lost because of their sites malfunction, and this is the amount my bet showed which was -36000. They should get their shit together or else this is stealing in a monday USA trading session.

Thanks for your trying to understand holydarkness.

That makes sense now. To be honest, I was totally confused reading this. You actually wrote 87K in the whole thread, not once, not twice, but every time you wrote 87K. So, I thought it was not a typo, but their price chart differs from the world. Poor LB!

If they give zero bonus, why are you using their platform? What makes them special than any other centralized exchange where you can easily trade? I thought the Rollbit account would rank up based on your trading volume, and you would receive some reward from them. But if that does not happen, I don't see any reason to trade on a casino.

No; don't say that :) it's my fault. Sorry for the mind-boggling. Yes, that representative named Michael can answer your question on this one just like he advertised his site above. They are so proud of being best of the industry; that they give zero bonus to trading; and also say that there is no house edge but they get %20-25 and up to whatever you can imagine on every trade. Someone who trade like me on this site should be treated like a king but they always treated me like dog shit. I will talk about how their trading platform is best(s) in the industry but not here. This is about the theft they have done and not even answering this thread. I lost more than 250,000 usd on this account and they simply cannot reimbruse such an error where it never happens in any trading platform. Do you see Binance to go on maintenance? What do you think will happen? They will go bankrupt. I am full of this dog shit; I am going to the court very soon. My 44000 USD is stolen from me by rollbit.com and this is all the evidence you need. I ask for reimbursement policy but no answer; only answer is one who got stop lossed or liquidated were reimbursed. What the fuck is this? You fucked my trade up and you don't pay for it because it's huge! I am not going to stop chasing what I own. I own that money, not you rollbit.

Holydarkness I have been waiting for your reply for a while; I haven’t got any answer from any representative here altough they know about the case which michaelm answered to this thread. Nothing burger this is. Should I start the court procedures? What is your opinion?

Hi, sorry, it is quite a hectic day for me. I usually have an hour or two during my morning coffee that I dedicate to catch up with the forum [and my IRL things as well] and, at times, had some time that I can spare to write replies to a less-complicated issues before I have to go. And I'll return to the forum around these time, allocating a couple hours of my day to get other things that's yet to be addressed and/or I want to say when I catch up earlier in the morning.

There are days that's kinda unpredictable and needed me the whole day [and night], and today happened to be one of those. I literally have to multitask this past couple of hours; reading the forum and mind-drafting a reply while writing a "live" reply at my IRL work device and simultaneously yelling at someone on call [petting my dog every now and then, though].

Anyway, that's hungry me, ranting. Meal has to wait for a couple more hours. Meanwhile, your case...

I gave them a read earlier today and I have to be honest that I am torn.

I can understand Rollbit's explanation for their inability to reimburse, the bet was still live when maintenance is over. It's your hand that clicked that "cash out" button. Yet, at the same time, I can also understand that you don't have any other option. The sail to manually "cut-loss" at a higher price during the dump or to reap the profit while you're still in the plus was out of your hand. You'll reach bust [I assume that's when you're auto-loss] in minutes if you didn't click that button anyway.

Or... do I understand it wrongly? What'll happen if [suppose] you did not click that cash out button? Did the price recover? Or will you reached bust?

Hello! No need to be sorry! Everyone has those hectic days :).

First of all what you are doing for the forum and obviously for the space is amazing.
You give voice to the supressed ones to actually make their voices heard.

As you said I had no option, and this was because of rollbit, holydarkness.

You are correct, if I didn’t click; I would be liquidated anyway, that is not the part that is responsible of rollbit. What they are responsible is of that lost 40.000 USD you see on that screen; because I was locked out of the system just like those people who got liquidated and stoplossed that got reimbrused.

I don’t understand what does something to do with me pressing the cashout button? Did you talk to them out of this thread? What should I have done, not cashout? The price did not recover or anything , dumped. TBH i think this is really irrevelant to the topic; since I have a loss and it’s a loss caused by their irresponsible maintenance and it’s time. They also know that they are irresponsible by the reimbursement of the bets. I don’t understand what you are torn at? I am asking with good will.

For your last question, yes it would be liquidated anyways but as I said this is irrevelant to this topic.

Thanks for your quick response.

Actually, to be fair, it's relevant whether you clicked or not. It helped me understand the whole picture from both perspective. From Rollbit's side, what their live support implies holds its truth, that they can't reimburse since it's technically your fault, your own decision [as you choose to liquidate by clicking cash out]. Yet at the same time, your hands are forced, since it'll bust anyway if you didn't click, given the price did not recover.

This is why I was torn, because I can understand from both perspective.

From yours, you suffered a loss that you could avoid if you can gain access to your order before or while the price being dumped, so that you'll at least in a small positive [though still further than what you expected] or minimize the loss through cashing out before it went even lower.

Their side, though, you placed a bet that you know the risk of [that if price reached bust, you'll lose everything], you did not put a stop-loss, and most importantly, it's you who cashed out and ended the deal. From their perspective [again, this is me putting myself in their shoes], I can understand the live support's response.

Nonetheless, I have to agree that the whole situation most likely can be avoided if the maintenance was properly informed and/or Rollbit placed several precaution for a [what I assume] last-minute maintenance, like automatically cancelling every order or lock any order attempt close to the maintenance time.

I haven't reach Razer yet, as I was still trying to get a more complete picture.

With this, though, I'll try to reach him and get him to reconsider voiding that "bet", explaining the situation from your shoes and how your hands are pretty much tied, thus refunding you. I can't and won't promise you that he'll agree. But I'll try.

Thank you very much for at least trying holydarkness. You have understood the complete picture. My hands were tied during this maintenance so does many others who got liquidated and stop-lossed. They got reimbrused. I know there is no promises, but really appreciate that you are trying. There are probably lots of different characters who come here and you deal with everyday like a mission which I understand you look from every view. But if we stay from the middle ground; I don’t ask anything but my own money back to be voided because the LOSS could be avoided and WOULD be avoided because I was going to press cashout the second it went minus 2-3000; but  sadly I didn’t have a chance to. The site could or maybe in the future should do something about the future trades when a maintenance happens. The margins are so high and irreversible that many problems like this can occur.

And you said “immediate maintenance you assume”. I wouldn’t open a trade on a monday if I knew it would be out of reach for 20 minutes at the market opening hour. Even if I did, I would be using a stop loss. This actually alone is the proof of lack of information that the site gave about the incident, not even thinking about lateness.


Anyways, I have some little hope; because Rollbit and I had a problem back in the day, and we resolved here. I am intrigued that the money is a little bit high so they will try to avoid the problem. But I think Rollbit is bigger than that.

Anyways thanks for helping again, holydarkness. When shall I wait for an answer?

Yeah, I've mentioned the same thing on my PM, about perhaps at least using this as an improvement, to be better prepared with preventive measures and well-informing players upon upcoming maintenance. Hopefully Rollbit will consider this input.

Regarding your past case with them... LOL, yeah, I noticed that. I remember most of complainant's name that I ever oversee, and especially ones that have uhh... intriguing case. Your username, though, I don't find any difficulty to remember as I --apparently-- kinda memorized it. I just need a very quick glance at my list to verify that. LMAO.

About when can we expect an answer... I literally just from my message page writing a long PM to him before returning here right away to write this, but Razer was currently not online and we can't know when will he come back here. Usually, he comes upon receiving a notification through email that I sent him a PM, but there are occasions that he missed that and did not return here for a while.

So... when? Unfortunately, I can't answer that. It's a waiting game now.

I repeat as I hope this can be a preventative measure for rollbit as well as you said.

I thank you for everything, by looking at both sides objectively and putting on each other’s shoes. Casino’s are businesses and sometimes they don’t do this which is in the nature of this business sadly. However I hope things get resolved the way it should be.

Either way, positive or negative outcome;

I want you to accept my thanks to you for helping me during this rough time.

You won my heart; trying to be fair and equal.

Have a nice one, scratch your dog for me aswell; I have an old one too :).

I will be waiting.

Same here man, can't teach an old dog new tricks, but can love him till he passes.

I hope you find some peace - this is a shitty situation, but I guess trading at that margin level without any stoploss could happen anywhere, I mean shit... even if you lost your own internet, amirite?  ???

Edit just thinking of this from a network engineering standpoint. Any loss or change in upstream ISP routing could also present issues. :(

Hello! That would present an issue for 30 seconds; and would be an user’s problem on the spectrum. This is sadly not an user’s problem. If my ISP had problems, I have 3 phones for backup with SIMs. I can open hotspot and connect from there to the site in 15 seconds. So without this scenerio it is really impossible to get locked out of your trade. Sadly which is happened here. Thanks for your well wishes :)!

Got a reply and umm... if I understand what Razer said correctly, they've considered the matter explained through your conversation with their live support. However, you're welcome to get it retried through emailing compliance@rollbit.com

Though it's not a sign of certainty that they'll overrule their previous decision, I say it's worth a shot. Maybe try to explain it to them better and more detailed from your situation as we discussed here.

Hey holydarkness,

It actually means the exact opposite; the complience also notifies Razer. The fact that he didn’t even talk about a reimbursement is disgusting and unrespectful. I should give the fact that I have lost more than 200.000 USD to this site in last 40 days. They have done wrong, and are not compansating anything.

I feel like they are acting like I am asking for a compansation out of good will, NO; they ARE OBLIGATED TO DO SO. They have done the worst sh*t someone can do to a trader and locked him out of his trade for 20 minutes. Now they acting like I am the responsible. No this is not going to end here.

Are you going to feel right, if you treat this case as resolved?

I wouldn’t.

This is theft, and mind them that I ain’t no poor individual; I can get enough lawyers to show them what is happening on the court. I am for surely pressing charges.

I am sure their compliance team has seen this post; explaining them will be utterly nonesense. That individual Michael already came here and made advertisement how their trading price formula works; nonsense horse radish.

Umm... I think you understand it wrongly. IIRC, there were past cases where Razer also suggested the same, to write to Rollbit's other team to get things retried, with a hope that they'll have a different understanding and perspective. If I am not mistaken, it's Razer's way to get a case reconsidered without the influence of live support and Razer himself.

If my memory serves me right, together with his past similar suggestion to me, he wrote that he'll ensure the team will review things independently without any influence from him [or, I guess, Michael's].

But if I understand correctly, why doesn’t Razor this accident himself. The stakes are high in this accident. How does Razer think this is morally or technically acceptable; I don’t understand this. If he finds this acceptable why would the compliance team even care about me. This is such an awful situation; I am so pissed that, I hope I don’t do anything bad right now to myself or surroundings. 44.000$ we are talking about and this is what he answered you with. I am so pissed off right now. They didn’t even reconsider the case accordingly from you, but they say I should mail them again? Why don’t they read it here? I don’t understand anything holydarkness.

I feel like this whole “mail compliance” thing is trying to make you tell that Razer tried his best. But he actually don’t give a f*ck about how they f*cked up my life or anything about this case. If he did, he would overrule this consideration immediatly. A real “man” would do it, I don’t know their pronouns and wouldn’t want to hurt their feelings here.

Hello Holydarkness,
I have sent to the mail you wrote;

To look at this thread and review their decision again.

Altough I don’t believe there is %0.001 chance that they will overrule their decision; I still did because I didn’t want to waste all of the effort you have done. From this day, I don’t see rollbit as a legitimate site and will not. I will also try my best to let people know what happened to me and how they basically scammed me and are getting away with it.

Thanks for trying.

@holydarkness can you ask razer to reconsider his decision? I have sent mail to compliance team as well. Getting zero imbursement from this incident is theft. You know this as well. I have seen many of your posts, you seem like one of the few people here who actually are here to help. You don’t think this is rightous do you?

I believe it is to keep him from "abusing" his power. I've observed this practice, to honor one division's decision over certain individual's POV, being applied by other casino where a significantly higher name also wear a hat as a support.

Thus, though you're free to think whatever you want for Razer's decision, I choose to see it as his way to keep things fair and prevent a power-abuse


Explained above.


Uhh... um, actually, I asked you to write to the complaint team a summary of what we had on this thread instead of urging them to look into this thread themselves.


Why? Because by giving a summary, from what we had here, you gave them an impression that you can try to understand both side, and open for a discussion, approaching this matter open-mindedly, rather than "forcing" them to listen to you. And chances are, they're more than willing to do so, following your example. IMO that's a better way to start a discussion [and negotiation] compared to a more insistive method.


I've asked Razer and he gave that answer. Based on my experience, that's that. Me sending him another PM will not make him reconsider and use his authority to overrule the current decision.

Hello holydarkness,

Thanks for your detailed answer. I will try to mail the compliance team as well; but you also know better than me that Razer has and always can overturn decisions because he is the boss. I understand your point and am obligated to believe in you.

However,I also believe that, actually posting here serves purpose of your every point. Posting here means I am open to every comment, posting here means I am not trying to coerce them to anything but actually am here to look at two window percepective unlike other highly addicted people opening threads and trying to free roll the casino.

You know this thread and incident is very different that others, and I don’t think there is too much to discuss here than their decision is faulty, wrong and theft.

Acts show reasons;

They have accepted their fault already and compansated users.

This decision shows that this site is unethical by any means and I am not a beggar here.

They telling me to write to compliance just makes me beg more.

I have written to the mail you told me to look at the thread, however if you say it will be better I will mail them about the situation and brief description. However the situation is so easy to understand that; I see no other reason than they literally don’t give a fck and get away with it. There is no public backlash or anything; is there? A normal member writing scam on scam board; will not effect their reputation. If you literally believe I am right, you telling razer to reconsider is the important thing here.

I don’t think I stand a %0.0001 chance to take back the money stolen from me.

I believe in Karma, and I hope really bad stuff happens to these people if this does not get overturned.

So you say that he has the right to do anything, how can someone get true compansation if A casino works like this? If a casino get a backlash about an incident, they will reconsider; if you or anyone thay is reputable says to razer that what he is doing is wrong, he will reconsider but he won’t give a shit about his user’s thoughts. What is so so so funny is that they don’t even want to negotiate with an amount; they give zero shit. They believe they are powerful in Casino Guru, askgamblers or BTCTalk. They can do whatever they want. They have done whatever they have wanted in this situation as well. They are %100 guilty %100. Then we see that Michael even saw this thread and didn’t even reply but giving a link to trading price formulation.

If someone can give a wrong decision and no one gives a shit but the user, do you know what happens?

Nothing but THEFT.

You know this saying? The one smiles at the end smiles the best.

Don’t worry, I will not let these all knowing highnesses steal my money. at least EASILY.


That’s that.

Yes, Razer can always overturn a decision, much like other casino reps' who actually someone of significantly high position on their platforms can, but as I said, much like those other casino reps', I believe Razer prefer not to abuse his power by forcing a team's decision and insisting on what he wished. Thus, he provided an alternative, to write to complaint, where your case can be retried.

I am not sure who made a call and what process involved prior to an account being penaltized by a casino [a ban, a bet being voided, a bet being not-voided, and all other factors that prompt someone to raise an accusation here, but far as what I can infer from my discussions with other casino representatives, when that case being presented here and their rep got notified [either by themselves, by me, or by someone else] and they take a look into it, they did not take it lightly in a sense like they wrote that word, sit idle for ten minutes and scroll through social media, laugh and sip some tea, then spin a wheel to decide to accept or to reject the case.

They really take into it and get it reconsidered. They brought the case to their team's meeting. Be it the daily meeting or the weekly meeting. Get the findings re-reviewed and the facts provided on the threads validated and weighted. Unless, of course, cases with very clear signs of abuses like faked KYC or multi-acc.

Thus, you writing to the complaint as Razer suggested, will quite likely have your case retried with the same treatment I learned to be happening "behind-the-screen" on other casino.

I can't stress this enough, that there is no promise that the decision will change and they'll void that order you made, but at least by writing to them you'll get your case retried instead of the current decision being the final word.

Certainly, I can't force you to have the same opinion as I am. If you choose to see it as a form of begging, then you're entitled to see it that way, I can't make you see the way I see them. I, though, choose to see emailing complaint as a simple attempt to get the situation reassessed with fresh "evidences".

Regarding me "literally believing" that you're right, as I said throughout the pages on this thread, I can understand both. I don't think I've ever say I literally believe that you're the right one, as in you're 100% the victim and they're 100% the bad guy. They play by the book here, in sense that they [technically] did not force you to cash out. It's your hand that finished the order. By their book, you're the one who make the call.

If we try to turn the table it and see from their shoes, it's within your control to put a stop-loss or not, it's within your control to follow their media and being updated with maintenance, control that you opted not to take. With these, shouldn't it only be fair to say that they did not force you to be in this situation and you kinda put yourself into it?

Yet, I can understand that you have no other option, that as a trader/gambler, you won't bother following a channel and diligently get each and every update. I can understand that shit happens and one can be so confident that they never put a stop-loss [well, I never do].

True that your hand is the one clicking the button to fold, yet it's the situation that dictate the hand. Thus, a series of unfortunate event.

If they decide to refund you, good, because after all, your hand were forced by circumstances to click that cash out button and they should have a better precaution set in place for maintenance. But if they decide to stand firm with the initial decision to consider that you're not eligible, they can't be blamed and stamped as a scammers due to that decision. You simply, factually, did not meet the criteria for reimbursement as others did. Your order was still live, it's not busted, you did not put a stop-loss, you closed the order by yourself.

That's where I stand, understanding both sides. I think I've make that clear.


Yes, casinos get backlashes. There are casinos that get tagged and flagged for scamming their players. Some even get tagged simply for not answering cases against them for a while. But there has to be supporting evidences and general understanding that the casino is the bad actor on that scenario.

And that is how this board operates. Facts and findings. Not opinion or forced decision or threats or whatever else.

Hello holydarkness,

I have read this message of you 3 times again and again.

Okay; I believe you so I believe that they have not taken this case lightly, but a question arises; how can they not even thought about negotiation? How can they believe they are %100 right in a case like this.BTW, I have gotten answer from live support in 10 minutes tops, you saying they talked in meeting or anything sounds a bit off; not saying you are lying but you are getting probably sugar coated by them because I believe you are the most reputable person on scam accusations and to me bitcointalk.

I stand by you on many points and most importantly.

Everything should be looked on two sides. Casino and player.

And I respect your opinion on this. However a reputable person and smart person like you also SHOULD know that if there is a casino failure in an occasion; the user ALWAYS gets compansated.

just like if there is a malfunction in a slot game, the player don’t get paid.

Plus,

There is no written reimbursement policy saying anything or literally one word about this situation. They have done this without any written rules.


Back to the topic, you still say that cash out was your option. You still miss the point to the point of cashout, my trade was not available to perform any action for 20 minutes which already made me lose 36.000. According to your sayings, the conclusion should be 36000 with their policies.

There are two sides to this;

1- Treat me like I got stopped at the end of the maintenance. Give me the loss as compansation which is 36000.

2- Void the bet as a whole which is 44000. JUST LIKE THEY DID TO OTHER PEOPLE.

3- SCAM MY MONEY.

I don’t think there is anything not to understand; given that you are a smart individual probably smarter most of the people here.

Given your friendship with razer and anything, I understand that you don’t want to take a different side from him completely. Which I also respect. But if this don’t get resolved your friend and his platform are thiefs. I will let the truth known to whole world. Direct scammers.

I didn't know he recommended that alternative.


Well I sadly don't know that holydarkness since the live support gave me the decision in 10 minutes; sadly this shows how much they actually care about the case. I would like to think the same as you and I hope I will if this case gets resolved.




If someone is %100 not right, they should offer negotiation, not ghost a case like rollbit did here. Rollbit is not right and not anywhere right close to %100, if they were; no one would be here talking and taking their time.



Holydarkness, can you please show me in any social platform that this was announced before 30 minutes. There is not a single announcement outside rollbit.com chat. Not in e-mail or twitter. When the site went offline I tried to contact them via twitter, but guess what there wasn't even a single tweet about the so called maintenance. 2 more goals.


I was unable to cashout and leave the trade when the site went offline, can't we make this clear for people who are reading this?

You are almost  going to say I made a trade and forgot stop loss; lost the trade and came here asking for money back.

I was UNABLE to leave the trade FOR 30 minutes in a MONDAY USA MARKET OPENING with 70x 44000 USD.

Do you think I am an imbecile , If I was notified about maintenance I wouldn't do something like this. SO WOULD ANYBODY ELSE WHO GOT COMPANSATED.




Well tbh, if this is my casino yeah it would get flagged easily. I don't see it happening to rollbit or stake given their size. Not that I want them to be flagged, but it's the reality and yoyu know it.

And btw, based on your answers I quoted above; this could also be said for people who got compansated.



This also is the case for the other traders as well, what do you say about people who didn't put a stop loss and got liquidated? If I did put a stop loss at 97200 I would have got my 44000 dollars based on the evidence the casino gives here. Do you unterstand what type of shitty excuse they are making right now? I don't understand how you stand with the casino in this theft. I literally can't and won't until I die.

I don't have anything else.

To be honest, I came here for help; and I gave every evidence needed; but you still say casino is also right is.... beyond words I can write here.

Rollbit’s behavior here is utterly indefensible. This isn’t just unprofessional, it’s borderline fraudulent. If Rollbit can’t handle basic operational transparency or take responsibility for user losses caused by their negligence, they have no business operating in this space.

If maintenance directly locks users out during critical trading windows, it is their responsibility to ensure all affected parties are fairly compensated, no exceptions. The OPs ability to manage their position was taken away without notice, yet they continue to use arbitrary excuses to dodge accountability.

This kind of exploitation needs to be called out loudly and clearly.

Thank you for wise words; it seems like they dodged this aswell. Holydarkness is the medium ground here but somehow he/she believes they would be still right if they do not overrule their decision. The biggest fraudalant act is that there is no written or said compansation rules. They literally dodged this, and the most trusted mediator in this forum went silent. Disgusting.

I will flatter myself by thinking that when you wrote "the most trusted mediator in this forum", you refer to me. Though after being flattered, I unfortunately have to feel offended with the next words that followed.

As can be evidenced through my post history, where my last post prior to this was the one on this very thread, and I didn't write anything at all after that on any other threads, my "silence" was because I went "offline" right after my last post here to catch some break and tackle some things, catch up with my personal matters and even planned some me-time, and came back later to the forum [or the next day].

Few hours after that, though, Fate planned other thing for me by giving me an urgent family matter where I was ripped away from the comfort of my couch with literally only my personal phone and my wallet.

Yes, I can still monitor the forum and type replies through the tiny screen of that phone if I needed to, and I periodically scanned the forum for things that might need my immediate response, but so far, for these past two days, there were not any matter that needed my immediate attention and reply. At least not that I, personally, deemed more important than the issue that I had in front of me.

So, disgusting? Thank you. I believe that is where I draw the line, take the cue, and take my leave.

There is not a single word that should offense you or make you to the point of being offended. Show me the "following words" that offended you.


I hope that the urgent family matter of you is taken care of; or ended in a good conclusion. If it's a health problem, I hope it will get better also. I have no chance of knowing that, and I didn't even write a offensive word or anything besides disgusting. Which is literally not to you but the situation of Rollbit of getting away with theft.



You can do anything that will please you. I didn't try to flatter you or anything; I believe and see you as the most trusted and important person in Scam Accusations; nothing changes my opinion on this. However I believe you should not take my post personally; you have taken so much time to put yourself in those cash-suckers named Rollbit; you forgot to put yourself in my shoes. I didn't say go away or anything, did I?

Do you know how much fourty four thousand means to a person? I guess not given how you acted upon this case. A person who has an average and above IQ overseeing this post can easily know who is at right here;  but you insisted and insisted on casino's rightness; which haszero proof given that they don't even share their reimbursement policy about this accident and told me to send them a mail to reconsider it. If this site was not Razer's or someone who's known here and beloved by you; your answer to this thread would be THEFT.

Secondly, you as a mediator in this forum; should've asked Razer to come here and reconsider his actions and by doing so should have invited him to a medium ground given that the money here is almost half a hundred thousand dollars which is more than a yearly salary.

Conclusion;

1- If you say that "I cannot pick sides both have right opinions", you also unknowingly help the casino to dodge this situation.

2- If you say "That's that., you also unwillingly help the casino dodge this situation.

3- If you say that you don't believe the user should compansated  because two sides have correct arguments, this means that casino can dodge this situation.

4- The user is at 250.000 USD negative balance in this site already, which means that site doesn't even give money from their own pocket which also adds fuel to the theft.

You can stay silent or even block me; will not change the fact that Razer and Rollbit scammed me; doesn't matter to you really I know. If it mattered to you, you would try to make them reconsider again by not talking them behind messages but making them ashamed of theirselves openly in this forum. You can take cue or whatever you want and leave; I lost my mother after this accident, did I come here and start swearing at you out of nowhere? No, because you wouldn't know that. So, a big "fuck you" to rollbit and razer by making me go through this bullshit at this time of my life. Guess what happens when I say this? No one cares. Just like you don't care. That's why I only talk about my situation here.

Go and take your leave if you please;

And also go ahead and make this topic resolved while you are at it.

Help them close this scam accusation with no money out of their pockets.

Help them k*ll myself, help them make people k*ll themselves more by their scams and money sucker algorithms.

Help them fuck people and get away with it. This what seems to be your motivation by your last sentence.

But remember, "The one who acts deaf is as guilty as the thief."

Tetaeridanus.

Hmm, not a fan of this user (sorry, but I am honest) but these words are actually on point and describe this whole dilemma perfectly.
If you offer something like trading an so on you simply can't make a short notice maintenance and strip the user of their ability to actually trade, there is no excuse for that. You either announce it before hand (not just 10min) or you simply stop the possibility to trade a fixed time before the maintenance starts so that no user has a disadvantage.
Of course he is asking for a reimbursement, I don't understand why there is even a discussion about that. Ignoring him is such a bad example and not acceptable. I hope this gets resolved but looking at the history of replies from Razor in this forum I wouldn't count on it.

Hello AHOYBRAUSE;

Thanks for your wise words and your direct opinion about my case.

Much appreciated, and cheers for that.


Thanks for putting yourself in my shoes. That's why I got sad-angry about holydarkness' conclusion and views. I don't even believe Rollbit has a right for discussion in this case  but here I am talking to myself in this forum. No one cares who is right or wrong. They care who has the influence. You can see that I am getting ignored by rollbit since the start given that Razer didn't even care to come for an open discussion but chatted with his fellow friend holydarkness via PM and holydarkness told me "that's that..

Holydarkness has and had my respect always until the last exit he made from this discussion, he can choose to avoid maybe one of the most accurate and justified scam accussations to date; that will show his good or bad will; I won't comment on that. But I will try everything for that "higness in the forum" Razer to get exposed for what he has done to me and maybe others and got away with it because of mediators here. I will not go from this world before I finish my mission.

Your words gave me hope that there are good people in this world.

Thanks Blossom15 and AHOYBRAUSE.

Here is the mail I've sent them 3-4 days ago with no reply, if anyone who is looking for updates; I wanted to share with you aswell.

https://ibb.co/XL7zCfw

I got a reply from compliance for verification; I will update here if anything improves or not as a conclusion.

Thanks for your interest.

Edit = Still waiting.

No reply after almost 48 hours, I hope I will get what I deserve; lateness and waiting is not good.

More than 72 hours without any contact from a representative or anyone; seems like a big casino like Rollbit don’t care about their customers nor anyone who is reading this forum. If I was a gambler or trader looking for a platform in this forum; this silence would impact me in a negative way. Holydarkness also has shown his/her support to Rollbit as the only person. I have no updates as of now, which is disturbing hence how the market is going.

Just to chime in about Holydarkness, this one is actually on you, and only you. You accused/blamed him for something that was 100% false and for this reason he has withdrawn his interest to help you, which I totally understand. If you would have chosen your words more wisely, or at least have shown a bit more patience, he would still try to help you. Helping people here to mediate is not his job you know, he has a private life and does this in his free time.
You asked what would have offended him. This: "They literally dodged this, and the most trusted mediator in this forum went silent. Disgusting."

I also have a personal life as you all do. I come here every 24 hours for update and write if there isn’t. I got scammed in broad day light; yeah they dodged this given holydarkness’ thoughts about this situation? Is there a offensive word in your quote, I don’t see it. I also wished the very best for holydarkness’ personal familial issues; which non of you care mine as I saw here. I also lost the closest person to me in this planet previous week. I made well wishes for him, did he do it? No. However after such an incident I come here and ask for my right, and as your quote also says; I saw him as one of the most trusted individuals here; and he, with LITERAL ZERO BACKING PROOF stood up behind that casino which already admitted their fault and compansated people who got liquidated during the event. I don’t want to write anything about this topic anymore because this only derails the situation. I respect your opinion on this event, however you should acknowledge I have a dispute of 44000 usd which hasn’t been answered for days, in a tragic time of my life; chanting everyday coming here to try to find help. A trusted mediator acting silent during this time, and saying words like “that’s that.” will have such conclusions. The conclusion words I said is the most respectful one can say, and I still don’t see anything offensive against him but only the situation; which is disgusting.

You see this in the wrong light. You came here to seek help. He used his time to help you, not the other way around. He has nothing to gain from it, the only person who wants something and can get something out of it is you. So you are on his time, he is not on yours.
Also, he never sided here, he himself wrote he can understand both sides. You complained about him being silent without even being online and called this disgusting, that's what's offensive.
Anyway, he unfollowed this topic I guess so he is not coming back after this. The only thing that can help you now is them finally coming to their senses, without any outside mediation.
One last thing, this forum has a scam accusation but I think you can get better help of some site like casinoguru or whatever. This section in this forum is more for spreading awareness

Ahoybrause, I imagine you have been following this topic for a while; did you see anything implying else? I always thanked holydarkness for taking his time and trying to help me. I never said someone is on my time or anything. On the other side, a reputable casino who hosts one of the signature campaigns here doing this to a customer should be shown to the public. I have came here to both spread awarness and search my rights. I respect his decision to unfollow this topic and AS I said before I am sorry for his family problems. I know he isn’t getting paid or work for someone here. I didn’t see anything I wrote was offensive to him individually. Now as you already said, to conclude; I am sorry If I was offensive to thim. Not because I am making reverse, but I am a human being as sensible as you can imagine also in a bad part of life. I know he tried to help, and thank him for it. That is all I can say from now on.

For CG; they will also work the same way, will have same ending. Seems like they don’t care about their reputation getting striked by a average member in this forum. I will not stop until I get justified.

With respect.(like always did.).

Still no updates from the compliance team after 4 days.

Another day; another no reply. Thank you Rollbit! A signature campaign owner at this forum.

This topic and situation has turned in the favor of Rollbit; everyone left including the mediator. Seems like if rollbit ‘don’t come to their senses’ soon, I need to press charges. I don’t see anything or any way else any more.

Everyday, every hour passes by and every crypto, I mean EVERY crypto increases while you are staying sikent and stalling this investigation. My money would have quadripled during the last week. I am just wanting my own money back and this is taking a disgusting turn very soon.

Congrats on the silent and the company. No answer still, nice job 👍🏻

I am still not clear about your accusation even though I was spending last 10-15 minutes reading the posts between you and holy. This is a forum, members volunteer to help others. There are no responsibility given to anyone. You can try escalate the case using a third party mediator. you can even complain their license provider. Perhaps you will get some positive solution from them.

Hello,

I am also not clear of the accusations against me; being rude to holydarkness. I have said sorry, I do not put any responsibility to anyone. He still backed up razer with zero proof, and when I escalated; he unfollowed this topic. Everyone is entitled to their own opinions, I respect that; and I have written this many times. However quitting this topic only helps Rollbit, not the accuser; while the mediator should be middle ground. I have proof of a money theft, and rollbit hasn’t been answering mails since almost a week.

Well guess what? A signature campaign owner has more supporters than a fellow member. Probably to you too.

I am not suprised anymore about any backlash at this moment.

I won’t let the derail of this topic. I am a victim of a elaborate scam.

And this scam is backed up from your forums’ trusted individuals.


If you want to be sure about my accusation; you can check and ask any rollbit user what happened that day or read my thread. How they got away with grabbing my 44000 dollars and no one gives a single s*** about it.

Another day with no reply. Congrats rollbit team; you almost made it!

You don't understand it yet. There are no mediator for you here. Holy was volunteering and he chose to withdraw his participation if he wish. Yes, it may help Rollbit but you can not demand anyone to join you.

Show us where he chose a site. I told you this before (you ignored it), he wrote he can understand both sides. So where is this backing the casino? You behave like anybody in this forum owes you something! Nobody does and if you keep complaining like this nobody will even consider following this topic.

Also which "forums’ trusted individuals" backed the "scam". You are talking total nonsense here and lose every bit of support with this behaviour.
By the way, you can fit every reply in 1 post, you don't have to write several posts back to back to back, that's actually against forum rules.

No one owes anyone anything, I did not say something like this; show me where I wrote something like this?

Staying silent is alone an action here enough for the casino.

You can do whatever you want; there is a case and a user. A case doesn’t become invalid if you don’t like a user, if it does good luck in your real life business life.

Holydarkness said I understand razer’s decision; without any backed up proof from him.

I understand your friendship, no need to shout or make ‘!’.

Sorry I came here for rant and accusation. I hope you understand that what you are doing right now is derailing this topic. I am very sorry that am not your friend here and trying to talk to you. If you want you can also don’t reply, or tell all of you and holydarkness’ social circle to even mute this thread. What you do will not change the facts that I got scammed and the “willing” mediator here left the topic which helps rollbit as also BitcoinGirl.Club said above ; “it may help rollbit”; that is where I stand. Yes, he doesn’t owe anything; but he was the one replying to my case.  Sorry if I said disgusting to the situation…

Staying silent = Backing up the fraudsters.

Edit: If you support a case because you like a user or not; I won’t try to explain myself further.


Hello sir;

I understand what you mean. The user who responded to me was him, and the one who contacted razer. So me, waiting for a reply from him was imaginable right? I don’t demand anything, he can do whatever he want as I said before. However these are just derailing the topic and helping the casino. You can choose to not like a user but this doesn’t change the validity of a case. This thread alone isn’t a good example for people looking over this forum. I am getting lobbied because I said disgusting to a situation; and I said sorry. I don’t understand the backlash really.

Respect.



While you are at it AHOYBRAUSE, you can look at these replies I sent to holydarkness before your accusations.

Still no reply.

Edit = No reply almost a week.

Just so any followers know; I am opening a case on CG and preparing fot legal action; I haven’t got any replies from compliance for a week now.

I have gotten no reply over a week now; scammers.

This case is a good example for forum lurkers who think about registering to this forum. A member who is scammed and blantantly scammed at day light by a signature campaign casino will never get what he deserves here. He gets silence when he gives facts and theft goes on.

If the casino has a signature campaign don’t bother coming to scam accusations.

No one owes anything to anyone; yes. Then, if you are going to be silent against a scam; you are the helper of the scam.

Edit:

https://ibb.co/YyLJYgL
https://ibb.co/rQWDp8p

Got muted for asking why compliance takes 6 days for 6944 days.

Thiefs.

Have gotten a mail from the compliance team; will update here accordingly.

I still have some hope there are nice people in this world.

I am currently waiting for a reply from compliance team in following 1-2 days.

In the event of a positive outcome; I will lock this topic as solved.

In the event of a negative outcome; I will open a flag against Razer and Rollbit accounts; and continue with a legal approach on licensors.

The first answer I got from the compliance team was they found live support correct with the same words; the trade was live when the site was opened back; hence I closed that trade. I am amused that a site that big that sponsors signature campaigns in this forum can dodge a situation of a user losing 40.000 during that 20 mins maintenance and gives a claim saying:

“ Any trades that were liquidated during this time we refunded, however the trade in question was placed, without a stop loss, and was still live once the site came back online.

The user then terminated the position manually.”

Yeah I closed it which gave me back 3000 USD from 44000 USD. The problem is I want the compansation of that 41000 that is lost during the maintenance because it would get liquidated even if I didn’t close the position. Meaning I got forcefully liquidated by you; just like the people you said you compansated. I use stop loss in 1 of 100 of my trades and not in 99 of them; you have that data as well. I am not a idiot , nor I don’t have an iq of a monkey to open a position knowing your site was going maintenance. Did I know you will compansate if I got liquidated? No. Why would I open a suicide trade with 44000 USD on 70x?

Nothing different. I hope your final decision will be rightous.

You have already stated my situation is specific in your mail.

I just want you to know I will be transparent with the whole community.

Best.

Waiting for an answer.


Thanks for your wise words, Blossom15!

I will update here accordingly, if I get dodged again.

Seems like this thread is dead, but I keep it like proof journal.

Best.

Hello,

I got a mail from compliance team that they are looking at my historical trades atm. Its more than 140 so, I hope I will update this thread in the given hours.

I haven’t got any replies like said on 16th sadly.

There are something that happens which  could be avoided to this level. If you guys were fair enough even if the maintenance took place suddenly, apology message would have sent to the costumers about development through email and make sure that the customers' support contact both live chat and representative in any forum should be active. So when people lay their complains, the respond team would answer them speedily.

Because of all these issues, many people are not using big amounts to gamble on those accused casino or used big amounts to trade. I don't know if this case has been resolved but I am just given my opinion on how to solve issues fast.

Hello, it is not been resolved still. Thanks for your reply, I am still waiting for a reply; and seems like they will not own up their mistake hence they are not saying sorry but they are checking my trading history (?). I was stripped of my ability to close my trade on a monday market opening hour with a 70x. When the maintenance was over I was almost liquidated. They are saying I am at fault because I cashed out the trade at 40K loss; which would be eventually liquidated in minutes. Sad for such a big casino acting this way.

The bigger problem is no mail was sent and they say a pin was added to the site; I didn’t see it on mobile, If I did why would I open a 70x position without a stop loss with 45000 USD?

An honest compliance team wouldn’t even take this problem to 3rd stage. I hope this is for the greater good however I have lost all my belief in justice and getting what I deserve; given how the situation has went.

---

Still waiting; I will update and act accordingly in both outcomes.

Edit: Sad to say that, it is getting longer than expected and seems like a negative response is on the way. I would be very happy if these things take faster; so that the user don’t have hope for long periods of time, resulting in bigger lenghts of sadness.

I am in a psychological torture since weeks. And no one cares.

[moderator's note: consecutive posts merged]

shameful, just shameful. Craziest story in this forum but seems like they got away with it. Sorry OP, i am new to forum but I am sorry. this people should pay for this!