Bitcoin Forum

Intro::
This is my first post here. I apologize if I have missed any formatting, etc. Duelbits lied, scammed, and deceived me for $7,900 around four days ago.

What happened::
I made an account and did a VIP transfer from Roobet, I was then given a 100% deposit bonus offer and told I needed to wager 5x my deposit to unlock my 100% deposit match. After many hours of play, I deposited $7900+ and then fulfilled the $39k wager. It then came time to collect my bonus of $7900, I didn't get it and was told it was under review, and I was then asked to upload KYC, which I did successfully. The management team then told me I broke TOS and was not eligible for the bonus, despite the fact I had been given it and wagered $39k to get it. They said that the funds deposited and withdrawn are linked to other users. I then offered my explanation; I withdrew money to my friend's crypto address (the same friend that referred me to duelbits and has played there for over a year) because I owed him money.

Duelbit's reasoning is that I have been to other users on their platform and that they don't allow duplicate accounts, given the fact they had successfully KYC verified me, this should ultimately prove I have never played on Duelbits before. It's a weak excuse on their part at best; what crypto wallet my money gets withdrawn to is none of their concern and is not a reason to decide not to payout a $7900 bonus I rightfully earned and was told to wager for.

Proof of live chat claiming I have a "duplicate account", a screenshot of me having been given the wager and having completed it.

https://imgur.com/a/BQDQ3BY
https://imgur.com/a/7UOkkHG
https://imgur.com/a/ypXO3bv
https://imgur.com/a/VQbsiNp
https://imgur.com/a/kwcKdlx

Any help would be much appreciated, offering a bounty of $300 if someone can retrieve this for me ;D

Almost the exact same thing happened to me. KYC was trigged on my account shortly after completing the wager requirements for the bonus, and despite having completed KYC promptly with valid documents, my account was soon terminated without explanation. You can see my case here: https://bitcointalk.org/index.php?topic=5522013.0.

It seems we are not the only ones either. There are many similar cases on AskGamblers and CasinoGuru.

What's crazy is that I wasn't even aware of the bonus until I was like halfway through the wager and saw the progress bar. Even if I somehow violated a hidden clause for the depo bonus, that's no grounds to terminate my account and confiscate all funds, a portion of which had nothing to do with the deposit bonus and was purely my winnings from slots.

I didn't think Duelbits, a pretty good sized casino, would care about such small amounts of money to scam us like this, but perhaps this is being done systematically to many players to increase their margins. After doing some research, it seems their activity has gone down significantly in recent months, and the decrease in volume and having to pay out sponsors such as Conor Mcgregor and all these promotions probably means their profit margins are shrinking rapidly, if they are even still profitable. 

Thats quite incredible!
Lets get them to face up for what they've done here

I find it hard to believe that Duelbits would do that for such relatively low amounts for the buget they handle, especially kalexsuao's case. Although it rains on wet ground here and all these messes would be avoided if they required KYC upon registration. I guess no house wants to be the first to do it because they would lose customers to other houses that don't implement it upon registration yet. I guess it will eventually come by legal requirement but it is still a long way off.

I don't go into your specific cases because I lack elements of judgment to evaluate if you are right and Duelbits has scammed you, or it has been the other way around, because many of the cases we see in this section are people who accuse the casino of having scammed them when later it is proven that it is the other way around.

I wanted to do KYC when I registered because I do that for every casino, but there was nowhere to do so, and Duelbits said it wasn't required at the time and will request KYC when they need it. Little did I know they would in the future terminate my account immediately after KYC with no explanation and refuse to elaborate when I ask them to go into details of how I violated TOS.

OP, ELVIZZZ, I noticed that they explained that you deposited and withdrawn to an address associated with other account. Is this true? You deposited to your account through that wallet? May I know why?

Withdrawing to your friend's wallet because you owed them, I can understand. But depositing and withdrawing from and to the same address... why?

Given the other thread (https://bitcointalk.org/index.php?topic=5522013.0) that I brought to their staff's attention --of which they gave their words to me to handle both of the cases-- got resolved, and the OP of this thread has not been online for a while, I think it is safe to assume that the case indeed got taken care of by DuelBits staff that I was in touch with and it got resolved, but the player didn't bother to return and inform us.

I'll wait for one week, in hope that me bumping this thread somehow nudged the OP and they'll return here to confirm the status of their case. Otherwise, unless other overseer have their thought, I'll proceed with above possibility and mark it as resolved on my list with this post as reference.

Hi, apologies,
I haven't been online in a while.
No they still haven't resolved it, perhaps you can DM me to discuss further?
Thanks A lot

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Duelbits refused to sort the issue, here is their latest update.

https://imgur.com/a/24TRF6H

They also claim the fact I sent crypto to an address associated with another Duelbits user is breaking their TOS, obviously this is a ridiculous excuse by them.
Please do not play here and spread my post as much as possible to hold Duelbits accountable for what they have done.

Thanks!

[moderator's note: consecutive posts merged]

This shall serve as a response to your PM. For the time being, I fortunately don't need further info from you, as I still don't know what response shall DuelBits representative give me and what shall I ask you to disprove their counter-accusation. So, let me try to reach them and see where are we going from that point.

But from look of things and the explanation of the Op, he might have violated the casino ToS by send funds from his account to another account in the same casino. If such happened here they would say it is an alt account so I don't blame the casino because we have seen it here many times. Casinos are very much sensitive and we are to avoid anything that will bring issue. If you didn't send that money to your friend, you wouldn't be restricted.
Now for them you are just framing a story and probably you are telling the truth.

It was not an internal transfer, I sent funds to a friends crypto address who I owed money, where my funds go are none of Duelbits concern, I understand that where the funds originate from is important for AML but not where they're withdrawn to.

If this is the case, then we [well, I] will get a formal writing and final ruling from them, that I'll relay here to officiate the conclusion of the case. Otherwise, they probably will re-review the case and reconsider their decision. If... no other signs of multi-acc present in OP's case, then it is worth to consider the narrative that they simply paid their friend instead of transferring the fund to his "main wallet" from his alt.

Thanks for that!

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I also want to add that I was told to wait after submitting KYC back in December and that they would review the bonus after that. Bear in mind I successfully verified KYC, which obviously was unique and not attached to any other duelbits account, distinctly proving I do not have duplicate accounts.

I have also attached an Arkham trace for my Solana duelbits deposit address: uu8V3TiTEmuJm2B7dPYSA4a42fGx3uuYTd2puPTrjZz,
https://imgur.com/a/jXsJcYD

The trace clearly shows the source address, as you can see there was 1 transfer to duelbits from it, the path is very clear, revolt exchange address > my duelbits deposit address > duelbits hot wallet, there was no other inflows to duelbits hot wallet from my revolut (source address) 8Njr3jfJX5wXx5eEna1enHq7tiUJXAa8seb9ZEbJBPyz, please check this yourself. This obviously clears the allegation of having directly linked deposited funds and as I mentioned previously where I withdraw the funds to is none of duelbits concern.

I have attached another image of support claiming the deposited funds are linked to other users.
https://imgur.com/a/2YJlq5M

Thanks

[moderator's note: consecutive posts merged]

There are many reasons different casino accounts could have the same withdrawal address. This is not enough evidence to ban someone for multi-accounting, even less so if the player manages to successfully complete KYC. Casinos being "sensitive" is not the right word. It's simply scammy practice for casinos to use any excuse possible to not pay out. I am tired of people defending casinos' actions just because their actions is the "norm".

I couldn't agree more.

It is very black and white, I submitted my KYC as requested and it was successful, I completed all levels of verification, that should be way more than enough proof I haven't got another account. There is no reason whatsoever I shouldn't have got my $7.9k, especially given the fact they allowed me to sign up and wager $40k to specifically get this offer and then decided to not pay out and ban me after I completed the wager requirements and earned my bonus.

I still have some hope there has been an error in their judgement and they will resolve this with community pressure.

Thanks to everyone who's supporting/spreading my incident, it does truly help a lot.

Duelbits is using any excuse possible to not pay out winning players as seen in my thread also (literally happened twice to me). I don't know about other casinos, but I seriously question the motives of anyone still supporting Duelbits after reading these cases.

It would be good if someone knew the owner, I would like to see these cases be assessed.
Reputable casinos like Stake and Gamdom usually resolve any issues and are quite transparent.

Another update,

https://imgur.com/a/xrWl9JM

They are refusing to cooperate, please do your best to pressure them.
Their reputation should be a lot worse than it is.

We are here trying to deescalate and get to the bottom of an issue instead of pressuring them into resolution... at least if we can get it done with less... pressuring. I've sent their support that once replied me another email, notifying them about this case and asking for a more direct means of contact that they'll hopefully give so I can address matters against DuelBits more seamlessly. Let's wait for a response, shall we?

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kalexsuao, as you happen to also watch this topic, I've notified them about your recent case too.

Ok sure,
thanks

Hi @holydarkness, do you have any update at all?

Thanks

Hi yeah, sorry. I updated the other thread as I address both of your situation in single email correspondencies with them, I guess it slipped my mind to inform you about the latest reply.

Unfortunately, the last reach with them was not that good. They told me that they cant discuss matters involved to players' details with me due to privacy nature. They will address it directly to the players suppose the players reached them, though. So... maybe give them a shot?

This is just their excuse because they have no legitimate evidence of any wrongdoing. They refuse to respond in any of these threads even when I gave permission to share details about my case. They never "addressed it to the player" either, just hiding behind some generic ToS violation with no further explanation.

This is exactly what they told me, can we please escalate this and hold them accountable, it's multiple cases. We need justice, they are active on these forums, Duelbits should never be able to get away with this. If someone knows Joe Dixon; the owner of Duelbits, please make them sort this.

No need for Joe Dixon, if you can get me someone from their compliance, the personal contact of theirs, of course [preferably telegram, as discord confuses me and my days are already busy enough to have a learning curve for a messaging app that I barely use], I can try to reach them and see if we can retry it.

I have asked, however they yet again hide behind TOS (I have attached an image; https://imgur.com/a/i9a5c1R), my personal TG is: osarun,
I am also now offering a $1k bounty paid in any crypto wanted to whoever can recover the $7.9k, that would be $1.5 for you @Holydarkness, since you have been helping from the very start.
I will not stop, I have posted extensive evidence detailing the transactions they claim to be linked, showing they are not.
Anyone is welcome to help and will be handsomely rewarded.

No need for the bounty, really. If you can get me a contact of their compliance staff, of whom I can talk rationally with and ask if their findings are supported by several other key-points, it'll be nice. I speak for myself, of course. Others are free to accept your reward if they want it. Have you try ADR, though? They're both on AG and CG, but I don't think AG is the best path as their resolution ratio is beyond ugly on that platform. On CG though, it seems there still some hope. Mind trying?

And by the way, reading your chat with them in the screenshot above... I hope you're not referring to me when you say "bitcointalk moderator", because I am not.

Hi, they will not give their compliance staff info, what can we do?
I am begging someone can help me, you will be rewarded a lot of money.

They're currently restarting their signature campaign again, and I'm reaching the CM handling their campaign for a possible contact of their compliance staff just few minutes ago, I'm not promising a light by the end of the tunnel, but let's just pray and hope I finally can get ahold of someone from DuelBits so we can clear things out.

Any updates mate?

Duelbits concerns are pretty clear here. Every casino will consider it as the activity of multiple accounts if two users deposit and withdrawal addresses get linked. Casino doesn't consider the identity documents as a strong evidence to draw the conclusion. Nowadays, it has become a very common practice of the abusers to complete KYC verification with their known people documents.

I'm not accusing you though. But how can you and your friend made such a mistake despite being in the gambling for a long time? It was a big mistake to withdraw a different users wallet address after taking deposit bonus. It clearly violates the bonus terms. Have you also joined through the referral link of your friend to get the deposit bonus? As 'holydarkness' has suggested you already, you should take your complaint on CasinoGuru (https://casino.guru/duelbits-casino-review).

I didn't hear back from the CM I reached to get a contact, I'll try to nudge once again, just in case the silence was because his PM got flooded. With recent findings I found [read below] though... I kinda have to say I can see the point being conveyed by Mahdirakib, of which goes along with and "further explained" by what the arbitrator said prior to your absence to respond them.

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Curiosity make me poke around and as it turned out, yes, OP already escalate to CG (https://casino.guru/duelbits-casino-player-s-winnings-are-being-confiscated) and the case was closed due to OP stopped responding, after CG explained as below:

https://talkimg.com/images/2025/05/21/UakmFD.jpeg

I broke a casino rule, that does not entitle them to steal funds.

Technically... they didn't steal your funds. They "withhold and/or retain". As per your agreement, where you give them power to do it upon a breach of ToS.
https://talkimg.com/images/2025/05/21/UakBrz.jpeg

And the point being breached is actually very specifically described in their ToS, namely same payment account, when utilizing bonus:
https://talkimg.com/images/2025/05/21/Uak72d.jpeg

Though not verbatim in a sense that you "share household", but I guess sharing same withdrawal address put you in the same category of multiple natural people, thus, what you should do was:
https://talkimg.com/images/2025/05/21/Uak9P5.jpeg

Hi, yes they have been "withholding" my funds for 6 months now, with no sign of returning them. Again all I did was send money to a friend, would be more than happy to see there proof I had more than one account, as my KYC verified successfully since it wasn't tied to another account, also they usually kyc, so my friends account has completely different details as expected.

Good find. I thought that OP hasn't reached to mediator yet. OP had said something strange in his post (https://bitcointalk.org/index.php?topic=5522925.msg65262895#msg65262895) after your suggestion to take this complaint in the mediator. It is pretty clear that OP knows what he has done is against the terms of the casino. Still, he is trying to find a way to get the funds out of Duelbits. OP also said that in CasinoGuru


@ELVIZZZ, what the lawyer has said to you?

Case was too small to take on, yes I broke their TOS, I never disputed that, the point is here that they've stolen my $7900, do u really check all the TOS when signing up to a website? Let's be practical here. It's really quite simple, I withdrew funds to a friends wallet, the accounts are different and both separate KYC as I mentioned so under the umbrella of 'multi accounting', in TOS, it simply wouldn't apply.

True, we barely read ToS. Myself included, for my IRL situations, which kinda ironic as I spent a good hours of my forum time diving into casino ToS to get to the bottom of cases. Regardless, the situation here was a clear and clean cut breach of ToS. You lost the clause on technicalities, on withdrawing to same address.

I am sure 7,900 is not a big amount for them, if I can get a talk with someone from their compliance division to re-review your situation, they probably will get this one overturned [assuming all of the information is all that happened and there is no more things than what our eyes read and meet]. But I can't get a contact. And due to it, I can't get them to reconsider.

Until then, you're in a clear cut violation of their ToS, on technnicalities.

Ignorance of the ToS doesn’t excuse you. The terms seems unfair to you but that is what you unknowingly agree once you signup on the casino.

I have issue on duelbits before about being excluded on promotion due to their accusation of abused on bonus. It’s very hard to turnover their decision on cases that they have control due to ToS.

You can only request for your deposit refund on your case.

Seems everyone threatens with crypto platforms with a lawyer.

When it comes to crypto gambling platforms, how much of an impact does lawyering up help with over turning these cases  ::) isn't it must easier and faster to resolve issues throw such threads...?

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Let's hope holydarkness does get through to some DB contact to review your case as this will be the best way to get things sorted here, good luck.