Bitcoin Forum

edit: Solved


I feel the need to correct this because yesterday, succumbing to the stress and anticipation of my balance coming in, I canceled my withdrawal request and lost.

I withdrew a very small amount and in this process, the site official Mark contacted me and when he said that the review process was completed and that I could withdraw my money, I said that I had already lost it all, that there was a small amount left.

He told me that this was not true, that my first winnings of 1562 USD would be credited back to my account and that my account would be closed.

I have not been able to sleep for 2 days and I have been stressed. I apologize if I have offended anyone. I hope no one else has to go through such a difficult and boring experience.

I was very happy that my balance was redefined in a gentlemanly and honest way, which I never expected.

I hope your path will be much more successful and beautiful, Razed team.

Do you always get into problem with casinos?
It seems started with BC.GAME then JACKPOT.BET and now Razed.com.

My problem with BCGAME has ben resolved. Jackpotbet said sorry for misunderstanding and misinformation given by other live support person.

Without looking the details and screenshots why you blaming on me?

Hi Geekking,

I have replied to you on another thread, although I will reply here as well.
https://bitcointalk.org/index.php?topic=5509001.msg64955221#msg64955221



"Hello Geekking,

Our team has been in constant communication with you. We have explained many times that 99.9% of withdrawals are instant, although there are few which must be manually checked.

Often this can result in a gameplay check, where we communicate with our internal Originals team and sometimes 3rd Party Providers to ensure everything is legitimate.

Our team explained that we are in this process. We are well within our right to hold your withdrawal whilst we perform this gameplay check. Normally this takes around 24 hours to complete, although it can sometimes take a few days.

I understand it is extremely frustrating to experience, although we must be cautious as well.

Currently it has been 21 hours since you placed your withdrawal of 1,568.55 USD

Regardless of your accusations here, we will continue to update you and stay in touch regarding your withdrawal.

Thank you."

Hello Walt,

I have a hard time understanding how you control the winnings in the original limbo game under provable fairness on your own site. For example, do you control the losses of all the hands that I or other players lost in the same way? If so, you need to control millions of rounds one by one. Does this mean that the games on your site are rigged? In 2025, when even the winnings of 3rd party software or providers are not checked this long, can you share with us in more detail what you check so much about a game on your site, especially the result that appears when you enter certain hash and game values?
The problem here is that you promised 24 hours and still haven't shared any tangible results and now you say it may take days.
Likewise, many players are complaining about not getting their money or getting it late. Do you consider this normal as a serious casino?

Hello,

I would like to provide an update on this situation with Geekking.

We concluded our gameplay check and all is cleared.

Unbeknowsed to me, Geekking cancelled his withdrawal 11 hours ago~ and lost the balance.

This is not the reason why we hold withdrawals, and not something that we stand for at Razed.

We reinstated his balance of 1,562.14 USD and paid his withdrawal.

We will be closing his account due to Responsible Gambling concerns that came up during our interactions with him.

We apologise to him for having delayed his withdrawal, although due to our 0 fraud tolerance policy, we must perform gameplay checks where required.

Thank you.

What? If my brain serves me well, I don't remember seeing such a case in my entire life. I have never seen casinos refund their players and release withdrawals once the player cancels it and loses by playing. I have done this multiple times in my life and I believe other gamblers did this as well. But I never asked for a refund and never knew the casino would refund me because I always thought it was my fault for not being patient with the withdrawals.

This is a nice gesture from Razed.

You shouldn’t allow refunding this guy balance if the problem is on his side which is he got impatience to his withdrawal. This guy can easily create an account to play again using different identity and try to force you to the same mistake.

Also, you might experience a surge of opportunist who will try to abused your generosity that will increase existing false cases against your casino. I hope up you shouldn’t entertain user like this since the community will always backed you if there’s no substantial evidence against your casino.

Hey Eternad,

I completely understand your point, and this is not something that we will good will in all cases.

We have a right to perform a gameplay check & hold a withdrawal for 24 hours, even though we process 99% of withdrawals instantly.

In this case, we felt that restoring the balance was the right thing to do.

Thank you