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Hello everyone,

I would like to share my frustrating experience with Betpanda Casino, hoping to get some clarity and advice from the community.

Context:
I registered on Betpanda.io at the end of November 2024 and made an initial deposit of 1000 USDT via cryptocurrency (Polygon network). After placing around 4-5 bets on well-known football leagues (Serie A, Premier League, La Liga), I accumulated winnings totaling approximately 3,671.83 USD. However, when I requested a withdrawal of part of my winnings (500-800 USDT), my account was suspended without any clear reason or explanation.

Communication Issues:
After the suspension, I immediately responded to their email and sent the requested documents for verification, but I received no response for several weeks.
I contacted their support team multiple times, receiving vague replies such as “we are working on this” and “we have escalated the request to the team.”
On January 9, 2025, I finally received an email from Betpanda, informing me that my betting behavior had been flagged as suspicious by their Sportsbook provider, and that my account had been permanently closed for violating their Terms and Conditions. I was told that both my winnings and deposit had been confiscated, but no specific details were provided about which Terms and Conditions I had violated.

My Concerns:
I am confused and frustrated, as I placed bets on popular leagues with real money, without using any bonuses. I have never violated any terms in my previous experiences with online betting sites, and I find it unfair that my account was closed without a clear explanation.
The most concerning part is that both my 1000 USDT deposit and my winnings have been confiscated. While I understand that winnings might be withheld in case of suspected violations, my initial deposit, which belongs to me, should be refunded.

What I am Asking for:
I want a full refund of everything, both my deposit and winnings. The deposit is crucial, and it should be returned without question.

Additional Information:
I am more than happy to provide any additional details or documentation required to help clarify the situation. Please feel free to contact me directly if more information is needed.
I am deeply disappointed by the lack of transparency and the way Betpanda has handled this situation. I hope that by sharing my experience here, I can get some advice or support from the community.

Thank you for your time and any help or feedback you can offer.

- bettingfede1998

Do you have any proof to back up this accusation? Things like screenshots of transactions, messages, emails, or official documents could make the claim more credible. Without concrete evidence, it might be hard to support your case.

@OP, I can see that Betpanda team have already replied to your posts in their ANN thread. Which proves that your accusation is real even though you haven't provided any proof here. However, it is surprising that Betpanda has decided to confiscate both deposit and winning of your! I'm curious to know the actual reason of such action. It is rare to see such action from sportsbook while the bets of the users are in top football leagues. BTW, have you got limited or restricted on any other sportsbooks before where the odds provider is Betby?

As highlighted by @Mahdirakib, I can confirm that Betpanda themselves have acknowledged the situation publicly in their official topic [here (https://bitcointalk.org/index.php?topic=5523596.msg64948649#msg64948649)].

Hi, to provide transparency, I have complied fully with their verification process, which included submitting:


Following this, Betpanda responded with the following email:

I responded to this email with the following:

Betpanda replied with the following:

Finally, this is my last response from January 13th:

I hope this additional context clarifies the situation and provides enough evidence for the community to understand the depth of the issue. I am more than willing to provide further details, screenshots, or any other necessary proof upon request.

Edit: (16/01/25 at 12:44:37 PM)
They wrote this to me about an hour ago:

I don't know what to reply, I don't know what else to do.


Hi, it’s not a problem for me to share the email exchange. Tell me what to post, and I’ll upload everything that’s needed. As I’ve mentioned multiple times, I’ve placed at most 5 bets (unfortunately, they don’t allow me access to my account; otherwise, I’d post my bets without hesitation—they were entirely normal bets). I was limited to betting on BC.Game after winning several tens of thousands of euros, but I completed the KYC process without any issues, very quickly, and they paid me everything.

I’ve been betting since I was 18 years old and have reached VIP status on AAMS (regulated) Italian sites. They’ve even sent me on trips and special experiences, and I’ve never had any problems. On Italian sites, VIP programs are lacking, as are bonuses, so I decided to try the “dark side” (just joking), but it turned out to be my worst decision (though BC is an excellent bookmaker).

As for that odds provider, I’ve only tried BC and, unfortunately, Betpanda, since they claimed to offer anonymity ( :-\)

Now I see a reason for such action of Betpanda. Looks like the odds provider has done the main job here. Sportsbook odds provider is same for both BCgame and Betpanda. You shouldn't have placed bets on Betpanda as you were already limited on BCgame by the odds provider (Betby). However, confiscating the deposit is very rare thing in such cases. Had you asked them to return your deposit amount at least?

Since when does being limited on one site mean I can’t play on others using the same odds provider? And even worse, confiscate EVERYTHING? Maybe I missed it in the T&Cs, but I don’t see anything about that...
Yes, I asked Betpanda to at least return my $1,000 deposit, but they said "No," citing point 14 of their T&Cs. You can read the email in my post above your message where I wrote "edit".

Usually, such decision doesn't come from the sportsbook team. It was a decision of the odds provider. So, you will face issues on every betting site where the odds provider is Betby. This isn't a new rule.

The casino will act according to their terms. You should have read it before creating an account. Personally, I think this is a very bad practice to confiscate the deposit in this way. If I remember it correctly, then I haven't seen any other sportsbook to confiscate the deposits in such cases. Betting sites usually refunds the deposit of the users.

So do you partly admit that you encounter restrictions on other casino which satisfy the accusation of Betpanda for the odds provider flagged your account since you didn’t defend yourself for that.

Betpanda should refund your deposit. However, I’m curious whether the odds provider is the one trying to hold your funds possibly due to your previous action that makes you gain from different casino.

Nevertheless, there’s a basis here that you are really restricted on other casino.

Yes, but where is this written? Also, I don't understand the situation. I play on BC, get limited, and withdraw without any issues. I play on another site, and they block my account, and after completing the KYC, they tell me I violated the site’s T&Cs.
So, are you telling me that BC informed Betby saying, 'Hey, this is XYZ, make sure other sportsbooks know that if he plays on other sites with Betby odds, they need to confiscate his funds'? Are you seriously saying that’s how it works?
I would still like to know where this is written. I've never read it anywhere, not even here on the forum (I’m new here, so I might be mistaken, of course).


Yes, I have been frequenting regulated Italian betting sites and casinos in Slovenia and Malta for years, and I am used to knowing the rules by heart. But here we are talking about a site where users everywhere (Trustpilot and Casino.guru) report a similar situation to mine. I have also never heard of a deposit being confiscated.
I am writing this publicly: Dear Betpanda, as you are reading this, please send me the history of my bets via email so that I can show everyone here the bets I made and prove that I did nothing wrong (I've asked you this 3 times via email, and you pretend not to see the request).

To me, this situation is absurd :'(




Yes, I was limited on BC after wagering thousands of euros, which also happens on Italian sites, and believe me, I understand what you mean. I don’t bet on value matches or do anything unusual. I’m just a regular bettor who tried these crypto casinos because of their VIP offers and bonuses. Italian sites have very limited options nowadays.
I only played regular matches, and I got limited on Stake at the casino because of some issues in the past, but I enjoy betting on sports. I don’t consider myself a gambling addict.

---

I understand that everyone might think the worst, and I’ve read this forum a lot in the past few days. I would really like to show you my bets and help you see that there’s nothing unusual. I hope Betpanda will provide me with the history. However, I demand my $1,000 deposit back. After that, goodbye.

edit:
If I could at least get my deposit back, I would be able to make peace with the situation. I’m very upset because it was my money, but at least it would show a minimum level of seriousness from the bookmaker.

[moderator's note: consecutive posts merged]

This is an unwritten rule. And I would like to remind you again that your winnings might be confiscated in every sportsbook where the odds provider is Betby. BCgame hasn't suggested Betby to do this with you on other sportsbook, the decision was from the odds provider itself (Betby).

But the decision of confiscating your deposit was made by Betpanda team. They are doing it to you according to their terms. You may submit a complaint on Askgamblers (https://www.askgamblers.com/online-casinos/reviews/betpanda-io-casino) regarding your issue. @efialtis, can you do anything for OP?

Ok, it's an unwritten rule, and I understand it's difficult to assert my rights against a company based in Costa Rica. However, if we're talking about legality, an unwritten rule isn't enough to justify taking a user's money. I'm probably too used to Italian bookmakers, where the state protects players and bookmakers don’t try to pull tricks, right? Haha.  

Thank you for your help. I tried with casino.guru, but since it’s only about sports betting, they didn’t accept my case. I’ll try opening a complaint on AskGamblers as you suggested. Thanks again!

edit: complaint sent! Thanks!

the odds provider (in this case, betby) can't confiscate players funds. they simply provide the odds and software and are paid a fee separately based on an agreement they have with the casino.
so 100% betpanda are the ones who confiscated his funds.

of course, they don't specify what "fraud" you committed exactly, they just point to a clause in the terms as if that's enough proof.
so much for clarity and a gesture of goodwill.

i find it absurd that they don't offer refunds if you bet with your deposit. literally no reputable casino does that. wtf

if you had read their terms of service, you would know that's far from the truth.

hopefully, they will do the right thing and return your deposit. otherwise, they are straight up scamming you.

hiding behind terms to scam players is the fastest way to ruin your reputation as a casino here on the forum.

I agree with you, it's them who decided to confiscate my winnings (maybe behind the advice of Betby, but who knows), and most importantly, it's them who don't want to return my deposit.

Yes, yes, I’m nervous about the situation, but I understand perfectly that they can’t just tell me 'you took the wrong odds,' which may have happened on one out of the 4-5 bets I made, and not on purpose.

Yeah, pure madness, especially telling me 'you’ve already wagered the deposit, we’re keeping that too..

Yeah, yeah, I knew that, but I was fine even with the KYC. I’m used to providing my documents to regulated Italian betting sites, I gave them to BC and had no issues providing everything required by Betpanda..

I don’t think they care much about their reputation, just look at Trustpilot, Casino.guru, or AskGamblers.

Hello,

We are surprised that the user has opened a "Scam" -thread, as we have explained to the user several times which rules they have broken and that this case is certainly not a "scam" of any degree.

The user's betting behaviour was flagged as suspicious by our betting provider. Once we received such a flag from them, accounts are closed as per our Terms and Conditions:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.

For clarity, we have highlighted the crucial points of the rules. As it was pointed out in the other thread, the user was already limited by BetBy on another casino that they provide sportsbook for. Therefore they were aware of the techniques the user was using, and while not outright fraudulent, they are still against the rules as per the clause above.

As per the deposits, the rule on them is also very clear as per below:

14. REFUND POLICY

14.2 Conditions for Returns
In order for the Betpanda.io Balance to be eligible for a return, please make sure that:

The Betpanda.io Balance were not used in any Bets or Tips yet.(this means after the purchase you did not do any actions involving Betpanda.io Balance on Your Account)

This does NOT refer to the 1x wagering requirement (this is covered in clauses 3 and 4 of our T&C), but refund requests such as this one. The clause is very clear: funds have been used to place wagers, so we fail to see why the user would be eligible for a refund. Particularly considering that they have, almost certainly knowingly, broken the rules by betting using a certain technique that would give them an edge, no matter how large or small or whether they admit it or not.

As per the betting history, providing the user with the history is not very relevant in this case as it does not prove anything one way or another. Yes, it will show the bet they have placed, but it will not show things such as:

- When was the bet placed in relation to the event happening in real time
- What the odds offered by other providers were in relation to the ones user bet on
- Was arbitrage betting involved
- If any other technique or tactic was used to gain an edge over the house

Now, we are not suggesting the user was utilising any of the above necessarily, but the point is, simply looking at the betting history will not tell you any of the things that would have caused the account to be closed and funds retained.

Simply betting on larger markets or big games does not automatically make a bet legitimate, or betting on obscure markets does not make a bet illegitimate.

If you require further clarification, we are happy to do so.

Dear Betpanda Team,

Thank you for your "detailed" response. I would like to address your points one by one:

1) KYC and prior knowledge of BC limitations:
My account was blocked before I completed the KYC process. You couldn’t have known that I had been limited on BC unless I disclosed it, which I did here in this thread. I find it hard to believe that BC informed BetBy of my limitations, and I am equally certain that BetBy could not have communicated this information to you.

2) Specific violations:
Regarding the alleged violations, I would like to respond to each point:

a) "When was the bet placed in relation to the event happening in real time"
What exactly do you mean by this? Are you suggesting I somehow "predict the future" and place bets before a goal is scored or a significant event happens? That’s absurd. What’s the issue with betting on Team 1 after Team 2 scores a goal? The odds increase, and it’s perfectly reasonable for a player to take advantage of that. I’ve been betting for years, and no one, not even BC, has ever accused me of fraud.

b) "What the odds offered by other providers were in relation to the ones user bet on"
What do other providers' odds have to do with me? I placed my bets solely on your platform without checking other operators’ odds. This argument is completely irrelevant. If one of your odds was incorrect, you could have simply voided the bet and returned the funds to me as a balance to use again (even in the casino). Were all five of my bets based on incorrect odds? That’s impossible.

c) "Was arbitrage betting involved"
I have educated myself about arbitrage betting, and my response is the same as above: it’s possible to benefit from differences in odds without doing so intentionally. Suggesting that all my bets fall into this category is unrealistic.

d) "If any other technique or tactic was used to gain an edge over the house"
I don’t even know what you mean by this, and frankly, I don’t care. I have never used any fraudulent techniques or tactics.

In summary, these accusations are unfounded. I demand my betting history to prove the legitimacy of my wagers and my deposit to be refunded.

3) Deposit confiscation:
While I understand your policy on deposits not being refundable after bets are placed, confiscating my deposit is unjustifiable. If you consider my winnings illegitimate, you may choose to void them (though I disagree), but my $1,000 deposit is my own money and should be refunded.

4) Betting history transparency:
You argue that providing my betting history is irrelevant, yet it would allow me to verify and demonstrate my innocence. If you are confident in your case, I see no reason why this information cannot be shared. Transparency is crucial in cases like this, and withholding this data raises concerns.

5) Clarification on the term "scam":
When I use the term "scam" in the title of this thread, I am referring specifically to the illegal confiscation of my deposit, as also highlighted by other users in this thread.

I hope this clarifies my stance. I look forward to your response.

Sincerely,

- bettingfede98

So, what are you expecting from a player to do after making a deposit on your casino? It is obvious that a player will use his deposit to place bets. OP could be guilty here for using any techniques to make sure profit from his bets. But confiscating the deposit by creating such unfriendly rules is an alarming thing. @OP, the chance is almost zero for you to get the refund of your deposit. Every casino takes the action according to their terms.

Hello,

Thank you for getting back to us.


The Sportsbook as a service is provided by Betby, so they would have knowledge of the players to the degree that they are able to identify them.

And yes, we wouldn’t have known this information, but it is also not relevant as the account was flagged by Betby before this information came to light, leading to the account closure.


We did not suggest that you engaged in any of these activities, as we mentioned in our reply:


These were merely examples of why betting history alone is not relevant in proving the facts of the matter one way or another.


For the reasons mentioned in the previous post, the betting history alone without supporting evidence, would not allow you to prove your innocence, or allow us to prove that you have breached the terms. This decision is made by Betby as they have far more data available to make these decisions.

If you wish, you can elaborate on why this would allow you prove your innocence, as simply betting on large markets is not a sign that the bets are necessary legitimate or illegitimate.


The Terms on the matter are very clear and clearly refer to deposits being non-refundable under these circumstances.

Furthermore, we do feel the need to specify however some of the terminology used here.

“Confiscating” would refer to the deposit  existing in the account and the operator then taking the deposit that is sitting on the account due to breach of Terms and Conditions.

Since the deposit have been used already, it would need to be Refunded to the account by the operator or sent to the user from another internal source and refunded via a transfer.

Hence using the term “confiscating” is vastly misleading, as there is no deposit on the account to confiscate, due to the deposit having already being used to place bets, making it non-refundable as per our Terms and Conditions.

If you require further clarification, we are happy to do so.

Dear Betpanda Team,

1) Regarding Betby and the account closure:
You stated that Betby identified and flagged my account, but we all know that in such cases, the correct practice is to void winnings and return the stake to the player’s account balance. I have never seen a situation where the entire balance is confiscated without any possibility of verification.
Thanks to this forum, I’ve learned a lot about proper bookmaker practices, and I must say, you’re the only ones behaving like this.

2) On the relevance of betting history:
You said that providing the betting history is irrelevant in proving innocence or establishing violations.
I understand your point, but at this stage, just email me the list of bets anyway. It’s irrelevant to you how I intend to use it. Are you a serious and transparent bookmaker? You shouldn’t fear judgment if you are.
Providing a user’s betting history is standard practice for any reputable operator. I don’t see why this would be a problem.

3) On the “confiscation” of the deposit:
You claimed that using the term “confiscation” is misleading because the deposit was already used for bets.
This is simply untrue. As I’ve already stated, you confiscated my entire balance, as clearly stated in your email.
The correct approach in these situations is straightforward:
- if you believe a bet is illegitimate, void the bet.
- the stake amount must be returned to the user’s balance, allowing them to decide how to use it.
You denied me any such option, so yes, the proper term here is “confiscation.”

To summarize:

1) I request transparency on the betting history. I don’t care if it doesn’t prove my innocence; it will prove your transparency.
2) As others have already pointed out on this forum, you confiscated my entire balance without valid justification. Your handling of this situation starkly contrasts with the practices of reputable bookmakers.

I urge you to consider how you want to be perceived in a community like this, where transparency and respect for users are fundamental values.


Best Regards,

- bettingfede98

What a lame excuse! I have seen a lot of complaints here in the forum and some other places, but never seen this type of statements to confiscate the deposits of the users. It is completely unethical business practice from your team. I believe no one will say that using the words 'confiscating' is misleading here. OP has made the deposit on your platform, and the funds have been sent to the wallet which belongs to your casino. There is lack of transparency on Betpanda terms and marketing system. You won't be able to gain a good reputation with those things.

You're absolutely right. It's likely that they don't care about their reputation, as they seem to value my $1,000 more than maintaining a good standing in the community. Unfortunately, that's the reality here.  
But as you pointed out, just looking at this forum—or elsewhere—makes it clear what kind of situation we're dealing with. Their lack of transparency and the unethical handling of deposits speaks volumes.  

Thank you for highlighting this.

Update – January 29, 2025
Betpanda has provided me with my betting history.
Does a betting record like this really make me someone who violates a site's Terms and Conditions? Can this history truly label me as an "odds abuser" or any other accusation they’ve made against me? I highly doubt it.
I appreciate Betpanda for sharing the history, but I repeat: I have done nothing to violate the T&Cs, and I once again demand my winnings and deposit back.
As multiple users have already pointed out, the deposit itself should not even be up for debate.
Here is my full betting history:

Bet Timestamp	Bet Type	Odds	Stake (USD)	Won (USD)	Sport	Category	Tournament	Event	Event Scheduled	Market	Outcome
2024/11/27 21:31:48	Single	4.3	141.97	0	Soccer	International Clubs	UEFA Champions League	Celtic Glasgow - Club Brugge	2024/11/27 20:00:00	1x2	Celtic Glasgow
2024/11/27 20:08:24	Single	1.95	378.2	738.26	Soccer	International Clubs	UEFA Champions League	PSV Eindhoven - FC Shakhtar Donetsk	2024/11/27 20:00:00	1x2	PSV Eindhoven
2024/11/27 20:03:49	Single	3.5	378.2	1325.08	Soccer	International Clubs	UEFA Champions League	Bologna FC - Lille OSC	2024/11/27 20:00:00	1x2	Lille OSC
2024/11/27 18:12:23	Single	1.95	472.75	0	Soccer	International Clubs	UEFA Champions League	SK Sturm Graz - Girona FC	2024/11/27 17:45:00	1x2	Girona FC
2024/11/27 17:59:25	Single	4.85	473.72	2292.85	Soccer	International Clubs	UEFA Champions League	FK Crvena Zvezda Belgrade - VfB Stuttgart	2024/11/27 17:45:00	1x2	FK Crvena Zvezda Belgrade

Do these bets look like those of someone violating the rules?
I bet on regular UEFA Champions League matches, not on obscure leagues, suspicious events, or manipulated markets.

I await Betpanda’s response, but I stand firm in my request: return my deposit and my winnings.

No, those bets don't look faulty. But the decision has been made by the odds provider to not pay you the winning amount (as you were already limited by the odds provider). Where Betpanda has applied the unfriendly terms to confiscate your deposit. Again, there is no chance for you to get back your deposited amount. You will only receive the refund if Betpanda team decides to give it back by accepting that their terms aren't fair in those sections.

Yes, but on Betpanda, my winnings were not voided, as I’ve read is the standard procedure in these cases. Instead, they completely blocked my account as if I were a criminal.
On BC.Game, I was limited from placing bets of 20K USDT (which I saw by clicking on "max bet," though I never actually played that much on a single bet lol) down to 200-300 USDT. They didn’t take away my winnings.

We never stated that the bets themselves look anything out of the ordinary when looked at in a vacuum, we instead stated that looking at the betting history alone will not prove the matter to any direction - not what the customer claims or what we have stated actually happened.

To make conclusive decisions on what actually happened, the Sportsbook provided has access to far more data and are able to make far more informed decisions than ones simply based on the basic information of the bets placed.


We are not in a position to comment on how other operators act in such circumstances, it is very possible that they have different Terms and Conditions as well as other rules in place for such occurrences.

All our practices and rules one must adhere to are clearly outlined in our Terms and Conditions, making them very clear and transparent. Anyone can read these Terms before even creating an account with us, and we strongly recommend that any individual who is looking to join any casino, not just ours, familiarises themselves with the rules, prevailing regulations and other terms of the service before creating an account.

This is paramount to avoid any confusion regarding what is allowed, what isn't allowed, who is responsible for what and when, and should there be any confusion or a point that is unclear to them, contact the casino in question and confirm if they are comfortable with these terms.

The situation with Betpanda is now evident: lack of transparency, unfair terms, and conditions entirely disadvantageous to users.

AskGamblers (https://www.askgamblers.com/casino-complaints/bedtpanda-io-casino-account-blocked-and-confiscation-of-deposit-and-balance) itself has confirmed that Betpanda failed to provide any reasonable justification or solid evidence to support their accusations against me. Their official statement reads:

"We regret to inform you that despite all the AskGamblers Complaint Team requests, Betpanda.io Casino management failed to provide reasonable justification and/or solid evidence which could prove the validity of the accusations against the player."

They have even advised me to "seek further assistance from the relevant regulatory body or appointed ADR entity."
Does anyone here have experience with this process and know how to proceed?

To be clear, my goal is not to speak badly about Betpanda. My goal is to seek clarity, defend my rights, and get my money back. That’s all I want: my money.

Any help or advice would be greatly appreciated.

Thank you for your article.
I can't help you, but I have also used BC.game. I will therefore no longer use my betpanda account. I think that's safer. Thanks for your warning!!

Thanks.
Thank you for your understanding. My only intention is to recover my funds, not to speak ill of a company.

We believe the that we have been very transparent with you, providing all the information when requested.

We do also understand that you consider the terms to be unfair or disadvantageous as they determine a ruling that is not advantageous to you under these circumstances, but these are the terms you agreed to upon creating an account with us. We are simply following the rules which we have set to both to the players and ourselves.

This is why we urge all the players who create an account with us to read through all the terms, conditions and rules of our services to avoid any confusion.

As we have provided you with all the available information, we consider the matter concluded from our side.

Dear Betpanda Team,

You claim to have been transparent, yet AskGamblers itself has stated that you failed to provide reasonable justification or solid evidence to support your accusations against me. That statement alone contradicts your claims of transparency.

I understand that you are simply enforcing your own rules, but rules must be fair, reasonable, and properly justified. In this case, there has been no clear justification for the confiscation of my deposit.

You urge players to read your Terms and Conditions, yet nowhere in them does it explicitly state that a player’s deposit can be confiscated in the way you have done with mine. If you truly believe your actions are fair and justified, then why did AskGamblers (https://www.askgamblers.com/casino-complaints/bedtpanda-io-casino-account-blocked-and-confiscation-of-deposit-and-balance) reject your explanation and close my complaint as "unresolved"?

You may consider the matter concluded from your side, but from mine—and from an objective standpoint—it remains unresolved.

this is just pathetic from your side honestly. if you really understand, you would not have unfair terms designed to confiscate players funds. and just becasue it in the term doesn't make it okay or not fraudulent.
any legit casino would at least have refunded the player deposit in this circumstance.

this is just a lie. your own marketing and the statements you made here on the forum contradict what's in the terms, so spare us your nonsense.

but it's not concluded from the community side.
unless you don't care, i urge you to make things right before you ruin your reputation here on the forum even more.

I completely agree with what you said. From my side, this matter is far from over. At this point, it's clear that they prefer to treat customers like ATMs and accept having such a reputation rather than behaving like any other bookmaker on the planet.
That’s their choice. The real question is whether it’s actually legal—but since I live in Italy and they’re based in Costa Rica, I don’t have the expertise, the financial means, or the motivation to figure out how to resolve this, unfortunately.

i'm pretty sure it's not legal, but what can you expect from a casino that's operating without a license and is incorporated in a country that doesn't regulate gambling?
they think they can confiscate players money and do whatever they want without any consequences.

they are even lying about having a license.

https://www.talkimg.com/images/2025/02/01/eQ6X8.png

also, on their website, they say they are "Trusted & Supported by" notokyc.com,
but if you check notokyc website, you won't find betpanda listed anywhere.

they say the same about cointelegraph.com, but i know for a fact that they do not promote casinos. as i was told this personally by their partnerships executive.

i would probably find more shady shit if i look even more.
all things considered, i would avoid playing at this casino unless you are willing to risk having the same experience as OP. not to mention if you check online reviews, there are multiple people who have had the same thing happen to them.

@bettingfede1998 at this point, you should leave them a negative feedback with this thread as a reference.
you can do here: https://bitcointalk.org/index.php?action=trust;u=3675233

The thing that stands out from this discussion ,besides the obvious SCAM from betpanda.io towards the bettor is that and please correct me if I have misunderstood this :

If lets say 50 casinos are using BetBy oddsprovider for their sportsbook and a bettor gets limited on one of them (lets say he got limited on BC.game) , then he is not eligible (?) to open an account on the rest 49 casinos and use their sportsbook because the odds provider is blatantly spreading his personal information in complete disregard of international laws protecting this very data ,towards every other casino that he will use in the future after getting limited at BC.game ,resulting to him not getting his winnings ever again from any other site?

I will never use this site it looks sketchy as hell and their reasoning for not paying or even refunding the deposit is terrible.
I am actually mindblown reading their responses to this thread where they are trying to justify keeping your funds, honestly insane stuff.

Part of the blame is 100% with the betby odds provider, they always give misleading information about accounts & their history on other sites using their odds.
This causes operators to make judgements off their information that is often incorrect and unfair, instead of just limiting the players stake.
I have dealt with this before on some other sites, but never have my funds been confiscated, usually just quick limitation.

Hopefully soon betby will get some actual competition in the crypto betting space, because I am sick and tired of seeing their odds everywhere.
and BetPanda if you want your site to last longer than a year, pay the man and move on.

What if for example a player that plays @ 500 casino is down $100k in sports betting and wants to move to your betting site to play?
Would he be able to do that even though he already has a betby sportsbook history and has placed bets elsewhere?

Of course you wouldn't have a problem with this, because that customer is a long term loser.

Betpanda have a gambling license. Their license company is located in Costa Rica, but they are licensed under Anjouan. They don't have a validator link available on the site, you can check it from their sister casino Casinopunkz (https://bitcointalk.org/index.php?topic=5510268.0).

This is the only thing OP can do now. Although it won't really matter there. A flag could be more effective here. Unfortunately, OP don't have the option to create a flag as the decision was made according to the terms. Still, everyone will address the steps (terms) of Betpanda as shabby.

Star Bright Media SRL only has an anjouan license for casinopunkz.io, they don't have one for betpanda.io.
their license for casinopunkz.io is irrelevant here since we are talking about betpanda.

also, if they did have a license for betpanda.io, they must have a validator link displayed on the website, as that's a requirement. and the domain name would have been listed on the anjouan license register.

you can check it yourself here: https://anjouangaming.com/license-register/
https://www.talkimg.com/images/2025/02/02/emnpv.png

It's a sister casino to Casinopunkz?

Now, this sort of makes sense. When I was trying to register into the two casino, I couldn't help but notice that their terms and condition were similar, let alone the countries that are banned from using the casinos. Unfortunately or fortunately, I did not register in either of the casinos because my country was one of those that were listed as banned. I almost asked about them being linked/similar but hesitated and let it go.

I also believe this is not legal, and as you said, just looking at online reviews is enough to understand the situation.

I'm new to Bitcointalk and wasn’t familiar with the feedback system, but now I’ve left one. Thanks for the suggestion!

Yes, that’s exactly the issue here, and it raises serious concerns about both data privacy and fair play. If getting limited on one BetBy-powered sportsbook means being flagged across all of them, then they are effectively sharing personal betting data between platforms without user consent—a clear violation of data protection laws.

In my case, Betpanda didn’t even know I was limited on BC.Game until I openly mentioned it here in this thread. So either BetBy is secretly sharing user data between different casinos, or—what I strongly believe—Betpanda is just using this as an excuse to justify confiscating my funds.

I actually wrote an email to BetBy about this, but received no response. I think I will write to them again to discuss this matter further.

I haven't verified these things, and until a few days ago, I didn’t even think about paying attention to them. I didn’t even know what BetBy was. All of this raises even more doubts for me, but I believe Betpanda itself will eventually clarify these uncertainties.

However, there's one thing I don’t understand: they made me go through KYC, asked for my documents, and even required a video where I had to state that I’m not associated with anyone else (I’m not a criminal, and I don’t even fully understand what they meant by that lol), only to then tell me, "You violated the T&Cs, so we’re not giving you anything."

But if that were true, they already knew it before verifying my documents.

i'm not sure about the video, but for KYC, i think they ask for it to verify your identity and geo and also to ban you permanently so you can't create new accounts.
they also need KYC to check against whatever third party fraud database they use, in case another casino has flagged your info there.

Yes, but that doesn’t make much sense because if they actually checked those databases, they would see that I have never been accused of fraud by anyone.
Of course, I understand that forum users can’t just take my word for it, but I can assure you that they didn’t use any database at all—otherwise, I wouldn’t be in this situation right now.

even if they checked a database and found nothing, they probably would have still banned you and confiscated your money.
the decision was likely made before they even asked for KYC, and they were just fishing for something extra.

Update – No Response Since February 4th

I haven’t received a single response from Betpanda since their last email, which they sent out of nowhere just to repeat what they had already told me. They have completely ignored me since then.

I won’t lie—I’m devastated. Winning that amount was a huge deal for me, and I was genuinely overjoyed. But having it all taken away, along with my own deposit, without any real justification, has been an emotional blow. I’ve spent weeks fighting for something that should have been mine by right, only to be met with silence.

I don’t know what else to do at this point. I feel powerless, abandoned, and deeply disappointed.

No player should ever go through this. If this can happen to me, it can happen to anyone.

https://casinoguru-int.com/en/complaints/all
These criminals don't pay at all
It's true that every site scams more or less, but you're stuck on a site from which you have no chance of downloading anything
The only useful information from this forum is that in the "complaints" section.
The comments of paid garbage and geeks defending sites are passed over

Us being as transparent as we can up until to the point where it could be detrimental to our services might differ from their definition, but it does not mean we have not been cooperative or transparent.


We absolutely believe that the rules are exactly that, and the justification to confiscate the funds under these circumstances is clearly stated under “5. ANTI-FRAUD POLICY” of our Terms and Conditions:

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.


We don’t believe this is the case at all, could you please point us to where we have been contradictory of our own terms?

If you refer to the No-KYC policy, this is true. All players who do not breach our rules in any way are free to enjoy a KYC-free experience at our casino.


We would like to reiterate that each bookmaker has slightly different rules and terms of service, and we recommend all users to familiarize themselves with the said rules and terms before using the services of any casino.


We can confirm that we operate perfectly within the Costa Rican laws and regulations.


We do urge all players to adhere to the rules of our casino and Sportsbook to avoid confusion about what is and what is not allowed.


We would like to emphatically disagree with this notion, as we have not scammed anyone. We have simply adhered to the terms of our services.

Betpanda, your responses are nothing new—just the same vague and repetitive justifications that do not address the core issue.

1) Transparency?
You claim to be "as transparent as possible," yet AskGamblers (my compliant here (https://www.askgamblers.com/casino-complaints/bedtpanda-io-casino-account-blocked-and-confiscation-of-deposit-and-balance)) itself stated that you failed to provide reasonable justification or solid evidence. If that’s the case, how can you call yourselves transparent?

2) Confiscating my deposit?
You keep citing your "ANTI-FRAUD POLICY," but nowhere in your Terms does it explicitly state that a player’s deposit can be confiscated in this manner. Bookmakers that void bets return the stake to the player—you simply took everything.

3) Legality?
Saying you operate legally under Costa Rican laws is meaningless when your practices go against industry standards and fairness. Being legally registered doesn’t mean your actions are ethical.

4) Following your rules?
If your rules allow you to take players’ money without justification, then the problem is your rules. A fair casino wouldn’t have this issue in the first place.

The fact remains: you took my money and haven’t provided a legitimate reason. If you had real proof, you would have shared it with AskGamblers instead of getting my complaint closed as "unresolved."

In Italian, there’s a perfect term for companies like yours: "siete dei paraculo" It means you twist words and hide behind technicalities to justify unfair actions.

No legitimate bookmaker operates like this.

So, your team expects everyone to praise the rules of your casino, even if they are not friendly or transparent to the gambling community? There is lack of transparency in your marketing policy, the terms aren't really friendly for the users, and now you have failed to provide the evidences to the mediator. I just noticed it (https://www.askgamblers.com/casino-complaints/bedtpanda-io-casino-account-blocked-and-confiscation-of-deposit-and-balance) today.

I had considered OP as guilty here by following that he was limited by the same odds provider at another sportsbook. But now I can see that Betpanda services are different than reputable, transparent and trusted betting platform.

This coming from a long-standing and reputable user like you gives me some comfort.

As I’ve repeatedly said in multiple discussions, I was only limited on BC.Game to a maximum of 200-300 EUR per bet —and I was never blocked, never accused of fraud, or anything similar. In fact, BC.Game explicitly told me that stake limits are standard practice and not directly decided by them. They even gave me casino bonuses to retain me as a customer—which says a lot about how they viewed me after wagering hundreds of thousands of euros. If I were a bad customer, would they have done that?
I’ve used many bookmakers and have been betting online for about 10 years. I come from regulated Italian sites, and I’ve never had a single issue.

Currently, I have moved to bookmakers that do not use Betby odds, precisely because Betpanda blamed Betby for everything.

I like the claim that the op committed fraud justifies the confiscation of all the op's funds. yet they offer zero proof that he did fraud.

So basically they claim if you win and we say fraud you lose.

At the op sorry for your loss.

at betpanda shame on you.

Thank you for your message, that’s exactly the issue—they accused me of fraud without presenting a single piece of evidence. If they actually had proof, they would have provided it to AskGamblers when requested. Instead, they just keep repeating the same vague excuses.

So yes, as you said, their logic is simple: "If you win and we say fraud, you lose." That’s not how a legitimate bookmaker should operate.

Again, I really appreciate your words. Seeing support from trusted members like you confirms that I’m not the only one who finds this situation completely unacceptable.

Dude believe it or not you can gain from this and pick better places to bet..  In fact If I were you I would pick my next casino and specifically ask them their fraud policy in an email refer them to this thread.  Tell them you want to play but that you will not join them if they do not agree to state the exact reasons they can ban you and that they must offer evidence of some sort to ban you.  so far I see the casino's answers and I see zero evidence of any kind from them.

I would never use a casino that say we do not offer evidence of fraud but we think you cheated and won't pay you.

And I know a shit ton about betting with racetracks and casinos on multiple continents .

They need to have some evidence if they want to ban you and basically fine you (taking your deposit is a fine)

quoted this for my records

it means exactly that, other casinos provide evidence to AskGamblers all the time without it being detrimental to their service, why can't you?
maybe you showed them nothing because you have nothing to show.

you are free to believe whatever you want, but the facts will stay the facts. your marketing statement contradict your terms.

how about, instead of hiding it in the terms, you add a big warning on the deposit page stating that deposits are nonrefundable once wagered and we will take it all if we ban you?
that will for sure avoid any confusion as no one will play at your casino knowing that.

but your terms of service are scammy. come on dude.

you say he committed fraud, so for sure you can at least tell us what kind of betting fraud he did? right?
was he part of a betting syndicate? was he involved in match fixing, arbitrage, value betting, court siding? what fraud did he do exactly?

@philipma1957 @Zwei

Thank you for your support, it really means a lot to me. It’s absurd how Betpanda keeps avoiding providing any evidence, while other transparent casinos have no issue doing so.

You made a great point—if they are so confident in their rules, why don’t they clearly state on the deposit page that they can confiscate everything, including the deposit, if they decide to ban you? Because no one would play there if they did.

They keep repeating the same excuses, but the reality is they have nothing to back up their claims.

Thanks again for highlighting these contradictions!

You’re a joke, Betpanda. Actually, you’re not even funny—you’re pathetic. You’re scammers.

I’m in your Telegram group (with a fake account since you banned my original one), and it’s full of bots. Every now and then, a real user joins and says they’ve been scammed by you, just like I was—that you seized their funds for no real reason—and what do you do? You ban them immediately.

I just saw two people get banned at the same time now. Disgusting.

Please see below the clause in our terms which would justify the confiscation of funds under these specific circumstances:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.



We can confirm that we are operating perfectly within the laws and regulations of our jurisdiction and our Terms of Service.


Please see below the clause in our terms which would wholly justify the actions taken by us under these specific circumstances when dealing with a user who has breached our terms and conditions:

5. ANTI-FRAUD POLICY

In the interests of fair play, it is not permitted to utilise or deploy any novel or recognised betting techniques while using our services which are designed to circumvent the standard house edge in our casino games nor the sportsbook. Should we detect that You have engaged in any activity of this nature, we may immediately suspend, terminate or restrict access to Your Account and/or retain any funds on the account.



We don’t believe like this is the case at all, we have justified the actions taken several times through our Terms and Conditions as per above.


We never mentioned that the rules should be "praised", but rather adhered to. It is wholly understandable that users might be caught off-guard by rules they have not familiarised themselves with. Hence we stress the importance of reading through the Terms and Conditions of any service you sign up for.


We have provided all the necessary proof to justify the actions we have taken.



This is not the case whatsoever, we would never take such action unless the player would be in breach of our Terms and Conditions.

Simply taking actions such as these ones when a player has made winning bets would not only be unfair and unethical, but also very much counterintuitive to our, or any casino’s, business model as a whole.

This was however not the case in this instance.


We have provided them with all the necessary proof for the case.


We are not in a position to comment on actions of other operators, but we can only assume that they act in a manner that is aligned with their Terms and Conditions and the prevailing regulations.

We have sent them the proof which we have and which is solid, but for one reason or another they have deemed it to be insufficient. We cannot control their actions unfortunately.


We are not "hiding" anything, all the relevant information can be read from our Terms and Conditions prior to joining by anyone and we urge all players to do so before creating an account with us.


Our terms and conditions are not “scammy”, but quite the opposite. They are perfectly aligned with the prevailing regulations of the jurisdiction where we are registered.

We are not obligated to reveal this information publicly, nor would it change the outcome of the situation.



We can confirm that we are certainly not scammers. Without knowing the details of this case, we can safely assume that these users must have breached the Terms and Conditions in one way or another.

Accounts are not closed and funds are not ever seized without concrete reason and evidence.

what proof?
you provided absolutely zero proof or justification other than your words that he committed fraud, and that you are keeping his deposit because you are only following your terms.

if you have actually provided them with solid proof, they would have accepted it and ruled in your favor.
no one is taking your words over AG, they have a proven track record, you don't.

i'm sorry, but having terms that gives you the right to confiscating deposits with no valid reason is scammy.

why not share it if it's not going to change the outcome?
i'm sure everyone here would like to know.
and wouldn't that give your fraud claim some credibility? so why are you hiding this info?

It is indeed the responsibility of the users to read the terms of the casino. Most of the gamblers will avoid Betpanda if they read the predatory terms of your casino.

Really! Since when the Costa Rican data processing license become strict like that? The data processing license (known as gambling license) of Costa Rica doesn't come with any strict rules like that. The deposit confiscation related term is the own made rule of Betpanda, it has no connection with the jurisdiction.

My Response to @Betpanda
You keep repeating the same excuses without addressing the key issues. Let’s break it down:

1️⃣ Confiscation of my deposit
You keep citing your ANTI-FRAUD POLICY, but nowhere in your Terms does it explicitly state that you can confiscate a player’s deposit in this manner. Other bookmakers void bets, but they return the stake to the player. You simply took everything.

2️⃣ Providing proof to AskGamblers
You claim to have sent "solid proof," yet AskGamblers explicitly stated that you failed to provide reasonable justification for your actions. If you really had proof, why did they rule the case as "unresolved"?

3️⃣ Fraud accusation
You say I breached your Terms, but you refuse to specify what I actually did.

- Did I engage in match-fixing?
- Was I part of a betting syndicate?
- Did I use arbitrage or court-siding?
- You won’t answer because you have no real reason—just vague accusations.

4️⃣ Your Terms & Conditions
You insist that players should read your Terms before signing up. Fine. But then why don’t you put a clear warning on the deposit page stating that deposits are non-refundable and can be confiscated at your discretion? Because no one would play at your casino if they knew.

5️⃣ Your reputation
Users continue to report similar cases, and you ban anyone who complains in your Telegram group. If your practices were fair, why would so many players have the same issue?

6️⃣ Something to think about
As you can see, I’m not the only user here with a very negative opinion about your practices. Maybe that should make you reflect on how you operate.

Final thought:
You can keep hiding behind technicalities, but your actions speak for themselves. Any legitimate bookmaker would have refunded at least the deposit. You didn’t—because your goal was never fairness, but keeping the money.

Your Terms may be legal in Costa Rica, but that doesn’t make them fair or ethical.

is this book still open... my gosh

Still open and still scamming people.

Betpanda.io with their abusive terms and conditions that allows them (as stated in their terms) to keep even the deposit without providing any proofs of the accusations they point towards the bettor/user , and betby their sportsbook provider that can block any user they like ,void any winning betslip they like and do whatever they fucking like without reporting to anybody.

Good day and age for us users having to register and use new casinos with the same providers and get blocked whenever for whatever reason.

It's not gonna close down as long as there are people playing in it, and sadly, if you want the casino to get punished, you'll have to drag them to court and win, otherwise they will just continue with their business(or whatever you want to call it).

I've currently set things in motion to get a direct line with their rep, following the other case against them [that apparently doesn't need much explanation] kindly give me some time to try and exhaust every possible method before we escalated it to a complicated situation?

Yes..

TRUE
But I'm Italian and I don't think I want to take legal action against a Costa Rican company, unfortunately the trip to the courthouse costs me more than anything else

I don't understand, are you in business with them? Give me back my $1000 deposit please, be fair and correct like every other site in the world

Sorry, what? Don't answer that, it's a retort.

No, I am not in business with them, I am not the one confiscating your fund, I am the one trying to get you a refund. Read my post history to understand better who I am and what I do.

Sadly, i am going thru the exact same situation as OP right now. After it happened, i googled "betpanda scam" and found this thread. Wish i found it sooner. I can say that, them, blaming betby, is a complete lie, since i recently withdrawn from other betby powered casinos without any issue. Never been banned in my life, betpanda took my ban virginity :-*.

Make your case known. Create a fresh scam accusation rather than just reply in this thread where it may not get noticed by several members. You claim your account got banned. What reason did they give for banning your account? Did you attempt to contact the support?
And why don't you include all those details (screenshots of accounts, chats with support) in your scam accusation? Right now, anyone else can make a claim like yours without any evidence and no one can easily believe what you said.

Sorry sorry :(
I read it wrong, my fault.

Sadly..
Betpanda banned me now from the chat, scam book, scam people, scam scam scam.

Waste of time, just open askgamblers to get an idea of ​​the situation. No point in wasting time with them, they are really bad people.

Well, I have to say I agree with the argument presented by @Zwei.
It is better if betpanda.io at least posts the proof of conversation between their sportsbook provider and them where that service provider had actually raised concerns regarding the OP's behavior.
I will wait for some time and give them a neutral which will change to negative as I did in Rollbit's case. These two cases are similar, if you have a mutually agreed third-party mediator, you are kind of bound by the ruling.

Keep fighting bro, don't give up.

Hello, I am Pham Minh Quang. I joined the betpanda.io casino, I registered an account on March 14, 2025, I deposited 1600 USD into that casino, and I placed bets 2-3 times, I won the bet, the total amount before the account was locked was about 3400 USD. Then on March 18, my account was locked without telling me the reason. The casino sent me an email asking me to KYC and prove my residence, after I completed that, on March 31, they sent me an email permanently locking my account without telling me the specific reason. I hope you can help me get my money back. I am really having trouble because of that. I have attached the emails they sent me. I sincerely thank you.
http://
<img src="https://img.upanh.tv/2025/05/11/IMG_5699.png" alt="IMG 5699" border="0">

Open a scam accusation. I am going through the same situation. Here's a link to help you create your accusation thread.
https://bitcointalk.org/index.php?topic=260073.0
It's important we expose this fraud casino.

Betpanda I'm waiting my money...

Coming here and address that post from different thread as I don't want to discuss it there and derail the case of that player as well as being OOT. And after almost half a year, I have to say that I only vaguely remember your case and will need a refresher course. I did the first page, but the second and third and the fourth will need to wait, I'm worn out and I'm about to leave the forum and return again tomorrow.

But, a quick question [from what I read from first page], they didn't return the initial deposits? Nothing is returned to you?

Thank you for taking the time to look into my case — I really appreciate it.

To give you a quick summary:

- I deposited $1,000 on Betpanda and placed five bets.

- After those bets, my account was blocked and all my funds (including the deposit) were confiscated.

- They later claimed I violated their anti-fraud policy, but never explained how or provided any real evidence — not even to AskGamblers, who closed the case as unresolved due to lack of proof.

- I asked multiple times for my betting history, and after some pressure, they finally sent it (you can see here (https://bitcointalk.org/index.php?topic=5526543.msg65004786#msg65004786)) — and it clearly shows nothing unusual.

- Betpanda blames everything on their odds provider, Betby, saying they just followed their recommendation.

- Despite everything, they still refuse to refund even my initial deposit.

So yes, unfortunately, nothing has been returned to me.

Let me know if you’d like more context — I’m happy to share.

@holydarkness
news about my case? it is a reminder
thanks a lot mate, really appreciate it
i sent to you a pm

Thank you for the reminder, though not really necessary as I actively [though sparsely] reaching my contact to nudge them about cases against their casinos, and try to get the best of each cases. As mentioned somewhere in other thread v. BetPanda, I and my contact and the CM of the campaign is actively working on a way to get the best approach.

Though I understand it might be frustrating, not to mention the end of the road might be not as we all hoped, I'll appreciate if you can give more patience here as I am trying and giving my best.

And to answer your PM, yes, we can talk there, if you want to share something that you prefer to stay private, feel free to share it there. For the time being, I don't need anything yet.

Ok, thanks a lot. Sorry, but I didn't read the thread you're referring to. I'll follow all the discussions with Betpanda on the subject. Thanks again.

bump, betpanda victims voices must be heard, and betpanda shills must be held accountable.

current list of betpanda shills:

1. logfiles
2. Ultegra134
3. Wiwo
4. memehunter
5. Reynaldo
6. _BlackStar
7. khaled0111
8. DYING_S0UL
9. BitMaxz

Moving your reply from other thread to your own so we won't derail that thread and stay relevant on each threads.

Uhh... I might be mixing things up, no thanks to the necromancer above me, that I have to re-read several threads, but I understand you're ok with initial deposit returned? Because, I think that's best I can try to pull, the same as that player: a return of deposit and voiding all losts and wins, and that's 1,000 USD.''

If you're good with this [I won't promise you anything here], I'll try to talk to my contact.

...Necromancer?! I take offense to that, sir. Pandas are an endangered species. Any revival I partake in is an act of good will.

I will also say it's also very suspicious that Betpanda needs weeks of our time and a third party middleman in order to issue just a partial refund, coincidentally after I started alogging them.

Yes, of course, I would honestly be more than happy to get my deposit back – so yes, $1,000 as you said.

Of course, I’ve been very frustrated seeing the winnings disappear, but the reality is: if I had never registered, I wouldn’t have played those bets, and wouldn’t have won either. But at least I’d still have my $1,000.

In the beginning, I asked for the full balance. But after months of silence, all I’ve been hoping for is just to recover the deposit – my own money. So, I wouldn’t say I’d be 100% happy, but definitely 90%.

I truly hope you can speak with your contact. If there’s anything else you need from me – info, details, anything at all – I’m fully available, here or via PM, whichever you prefer.

Thanks again for your time and effort – it means a lot.

Hey holydarkness,
I just wanted to kindly ask if there are any updates regarding my situation.
Thank you in advance for your time and support!

Yeah uhh, I've just made another follow up with my contact on BetPanda about yesterday. They've took personal leave for couple of weeks and development of cases were effectively halted since then until yesterday. We've resumed our talk and they're attempting to bring your offer to their department. Please wait for a couple more days.

That's great news, thank you so much for the update!
I really appreciate your efforts and I’ll wait as long as needed.
Thanks again!

Hi, sorry to be the bearer of bad news, but despite the effort exhausted by my contact --of whom many little birds from many sources informed me that they do really tried to get your case into resolution, multiple times, and even harder, when the settlement possibility was on the table-- we can't get you to the number you agreed to settle.

The settlement offer is off of the table.

I honestly don't know what to do from this point forward, so I return this case to your hand and I'm all ears.

Hi,
Thank you very much for all your efforts and for letting me know. I truly appreciate the work you and your contact have put into this.

At this point, I’m willing to accept any offer, even less than the deposit, as a gesture of good faith. I understand the deposit was originally my money, but given the situation, I would be satisfied with $700, or whatever is possible.

Thanks again for everything.

I see and I understand, as well as can't help but symphatize and salute you with your attempt to be the bigger man in the room. I'll try to convey this to my contact, in hope that their compliance team will budge and give in to your effort. I'll try to bring this new number and situation to my contact's awareness and see what we can do.

Thank you very much
Sorry for my delay..

Ahh... sorry to be the bearer of bad news, but me and my contact's hands are tied. BetPanda refuses to settle to any amount. I've tried to convey the implication of this to my contact, and they've exhaust every single chance they have to bring this matter of settlement on every divisional meeting they can. Still, BetPanda refuses to settle and their decision is final.

I'm really sorry that we come to this end. I'll mark the case as "unresolved" on my next update.

Okay. Thank you so much to you and your contact for the help.
I confirm Betpanda is a scam site even more. They should be ashamed.

Wow, shame on logfiles and everyone else still shilling betpanda in their forum signatures

yeah