Bitcoin Forum

BCGAME.PH Account:
Email: amfufu628@gmail.com
username: blowme
UID: 56558
Level: Platinum  VIP 57

Yesterday while playing in the website my account suddenly logout. When i enter the login credentials, it says that incorrect password. Then suddenly, email pop up saying that the 2fa of my account in bcgame is disabled. I dont change the password of my account in bcgame.ph. I've try to reset my password but in return i get the message Error 5001: Account has security risk. Also i emailed the support regarding to my query in no avail they didn't respond to my email. I've also fill up the form they gave and send to them. Please someone help me. i need that account.

Anybody? Someone help me please.

Sorry about that, we do have some of BC.Game representatives who can help you resolved the issue. Try sending them a PM if you can
1. BC.Game Support (https://bitcointalk.org/index.php?action=profile;u=3592321)
2. BC.GAME  (https://bitcointalk.org/index.php?action=profile;u=2503677)

But I suggest you send a PM to the first account as they are likely to respond after to your issue.

I have seen similar issues of users getting logged out, with some reported as resolved later. Good luck!

I've already emailed the support. No response.

Try to wait, bro.

Sometimes need time to support for getting back to you, there has some potential that you will be asked for verification. Mostly they will process ticket or support on their, and in here just to follow up the quiry you're asked.

Don't panic, and to much chatting in public. Can lead some scammer DM you.

I understand the frustration. I don't know when you last emailed them, but sometimes the supports take some hours or a few days before they respond to your issue. These forum representatives I suggested will try to help and expedite the process of resolving the issue as soon as they see your message.

Thank you for time to explain. I don’t know what to do right now. The fact that they disable the 2fa, I question myself. How do they get access to my email address. I don’t click in some ramdom kind things like email or spam in my email.

You should try the live support instead the email support if you are not getting response via email since live support often replies promptly the moment you message them.

You can still use live support on the bottom left corner even without any account login. Clearly, someone manage to hack your account by using some trick to access your device.

I hope holydarkness will help me. I saw in a thread with the same problem that holydarkness helped them to recover their bc account. For now, I will wait the response of support to my problem.


I guess. But how do they disable my 2fa if they don’t have access to my email address.

I do manage to contact the live support and brought your issue but they are asking for a screenshot on a error when you try to login your account.

I’m not sure why the support is not responsive to your email while they reply to me almost instantly and ask for the complete details and screenshot of an error. I think you should prepare that evidence since they ask that to you.

I'm not sure how it works at BC (cause I never deactivated 2fa) but at least on other sites you need to enter the current 2fa code to deactivate it. This also makes the most sense to be honest. Also, if you want to withdraw more than 100$ on BC these days you have to confirm it twice with 2 of these 3 options, 2fa code, email code and/or sms code. SO if somebody want to withdraw anything it makes it more hard for them.
Not sure though what you need for tipping, never used that. Obviously that's also an option to empty an account.  :'(

To disable 2FA on bc.game you must use two verification methods: one from login password or 2FA, and one from email or sms. It's a bit more secure than just asking for a 2FA code.

Since the hacker managed to disable it, he certainly have access to either your phone or email address. You must secure both of them asap.

The good thing is that bc.game will disable withdrawals for the next 24 hours after 2FA is disabled. Besides, the error message you got when you tried to login means that they have locked your account for security reasons which means that even the hacker won’t be able to access it.
Unfortunately, all you can do right now is to wait for CS to respond.

Sorry that I am a bit late. I have to catch up with IRL activities and works that's kinda put on hold and titrated for the past few days... uhh, actually it's work that catch up with me, but pohtahto pootattoo.

Anyway, OP, I'll bring this to my contact's awareness. Let them see what's wrong with your account and if you did nothing wrong, and someone did hacked your account, perhaps we can do a total lockdown like other case and you can retrieve it back after completing a proof of ownership verification.

Sorry for the late reply guys. Its evening when I reply yesterday. Also busy in somethings. Anyway this is the screenshot you want when i logging in to my account.

This is when i log in
https://i.postimg.cc/XNdpMqy4/IMG-2120.jpg

And this when i try to reset my password
https://i.postimg.cc/hPK4HrB1/IMG-2121.jpg


Thank you so much sir. You see my post. I really need help with my account retrieval. I will be glad to lock my account. So that the hacker wont do anymore to my account. And i will do the proof of ownership verification.

Update: no email from the support. Its been 4 days.

They usually take a little longer to respond to emails. Their live support should help you with this. But if you are not satisfied with their answer, there is nothing you can do except wait. As I can see, holydarkness is already aware of this case, and I assume he is already at his best. So, bear with him and expect some updates when he is free.

Quoting the images for visibility.

I had a [very] brief time with my contact yesterday and it was to address a rather weird [but] urgent matter that perhaps related to a hacked account, so we were focused on that matter [in the brief minutes that we had] where I told them about it and plot the best course with them to secure the account.

Unfortunately, my usual contact was under the weather [been for a week or so, now, I think] and I have to go with my "spare". I am not saying they are not as capable as my usual contact, in fact, they are at the same capacity [though I think they work for different division]. It just they have an extremely different timezone than my sleep-wake-work cycle, so it's rather hard to arrange a time where we can interactively discuss matters.

I've brought your matter to them as I wrote my post two days ago, but it [as well as other matters] is yet to be addressed due to the above reason.

I've nudged them again few mins ago, see if we can have some time to tackle things, hopefully they can spare an hour or so to get some load out of our plate.

I'll appreciate your patience.

Hello amfufu628,

Will you help us by writing to support@bc.game describing your case with the subject of the email "Hacked Account"? We will initiate lock down and proof of ownership. Thank you.

Thank you so much sir. I will email right now. I’m also busy in my irl life and works. I’ll email right away.

Thank you so much sir for your effort to contact the support of bcgame. Thank you. I’ve already emailed them now. I will wait for there response and i will be glad to do proof of ownership. I have proof like deposit time and date before the hack/incidents. Also, before the incident occur. I message my vip host to inquire about my cash back loss bonus if i’m eligible and he reply that i am, it requires 1 valid id. I send to my vip host one of my valid id to claim my cash back loss. That should be one proof that i own that account.

Uhh... Though I've never know what exactly they asked as a proof of ownership [at least not from the top of my head, with this currently tired brain], I somewhat believe that is not what they mean and require when initiating proof of ownership. I believe it's more like your last deposit, a screenshot of that deposit from your wallet [thus, a withdrawal from that wallet] as well as perhaps what they asked for KYC. Not... bonus ID.

I have the proof sir and thank you so much for helping me.


I’ve already send email yesterday as you requested.

Update: no email from support.

I'll relay this situation to my contact and get them to see whether your email is already received from their end and/or if they've initiate any action on this. Though I don't want to water down your situation and I can understand that waiting can be frustrating, I won't worry much if I were you, as it's just a couple of days since you sent the email.

A neighboring case also need about two or three days to get their reply. I'll still inquire and see if they can do something to expedite your case, though.

The support emailed me!!! :D They need my account to pass the KYC and send some deposit payment proof.

Update: I submit the documents regarding to KYC and I passed the KYC and I emailed back the deposit payment proof. Right now I’m waiting for the response of support.

that's good to hear but just a heads up, it may take a day or more before you get a reply(so you might need a bit of patience), but hopefully they will contact you again soon and finally get your account recovered.

I am sitting with my contact now and currently moving to your case. They're currently away to inquire to the team handling your case [that's why I'm here, to kill some time while waiting for them to return], but it shouldn't be long now as they told me during our talk yesterday that your case is being handled and they're almost done, that quite likely they'll be done with it tomorrow [today]. Hopefully my contact will return with a good news.

Hello amfufu628,

Your account should be unlocked now and all features are accessible and will work normally. Kindly check and don't hesitate to reach us if you still experienced any issue.

Hello sir. I’ve been busy this whole week or 2 I just log in today, but the 2fa is need to reset. I emailed the support today. I currently waiting for the reply to reset my 2fa

I'll try to reach my contact and tell them about this, see if I can get them to escalate the process. A neighboring case need a month [if I remember correctly] for the 2FA to be activated, though their case was because the security department still investigating the account and tries to be very sure that the one resetting the account is indeed the original owner.

Ok sir. I’ll just wait to the reply of support. So that the ip still the same. The one that i used when playing in bc. Thank you for your help sir.

OP, sorry that I can return to you just now. It kinda... slipped from my plate and I only noticed it when I look at my notebook and saw an entry about you is not crossed yet.

Anyway, I reached my contact yesterday and they told me that they've sent you an email today. Do you mind to check?

Hi Holy,

Following your inquiy to our colleague today regarding the situation with amfufu628, we can see from our side that the 2FA has been successfully activated.